Section 0401

March 2018 (Volume 68 - Issue 3)

Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.  Visit our web site at

1 - Next Event

7 - Voice Of The Customer 

13 - Executive Committee Meetings & Officers 

2 - Ad / Publicité

8 - Welcome to our New Members

14 - Unemployed Member Dues

3 - Upcoming ASQ Section 401 Events

9 - Organization Members

15 - Feedback/Advertising Rates


10 - Other ASQ Events

5 - A Word from Your Section Chair

11 - ASQ News

6 - Had You Come to the Last Event

12 - Section Education Program

1. Next Event


Wednesday, March 28, 2018


6:00 PM



1790 Cote Vertu
St. Laurent, Quebec
H4L 2A6



Mr. Mutair Kadiri

Risk Managment Manager

Canadian National Railway (CN)


Please join us on March 28, 2018 to listen to our guest speaker present the topic of Risk Management: Implementation on a New Program.

2. Ad / Publicité


The first part of this presentation will look at the word “Risk”, the definitions and explore the literature on how the definition evolved. Why conduct risk management on a program? What are the advantages of addressing a risk rather than being reactive? How do you differentiate between a risk and an issue, and how to effectively manage a risk or an issue? There has to be upper management involvement and support, and a good structure to manage risks and issues. This structure includes risk management principles, a risk management framework, and a risk management process.

This presentation will focus on the “Risk Management Process” and its application on a new multi-billion dollar I & T Program. Discussion on the definition of the Risk Management Process and the various steps involved in executing an effective Risk Management system.


Mutair Kadiri is a Risk Management Manager at Canadian National Railway (CN). He is an Industrial Engineer and a Quality Systems Engineer with over 20 years of experience in quality engineering, continuous improvement, project management, manufacturing, production and engineering consulting. He has extensive knowledge in the area continuous improvement and lean Six Sigma methodologies. He is a Professional Engineer with the Professional Engineers of Ontario (PEO). He holds two Master degrees; one in Industrial and Production Engineering from University of Ibadan, Nigeria and the other in Quality Systems Engineering from Concordia University, Montreal. Canada. He is a Senior Member of the American Society for Quality (ASQ). He is a Certified Quality Engineer (CQE) and a Certified Six Sigma Black Belt (CSSBB) with ASQ. He is the managing director of the engineering consulting firm Eminence Summit Inc.


ASQ Members, Non-members and Students: $30 for meal, tax and service included
New ASQ Members: Free
Drinks not included

There is FREE PARKING directly in front of the restaurant.
It is also within walking distance of the Cote-Vertu metro station, which is on the orange line.
You can also take the 121 STM Bus (Sauvé/Cote-Vertu) direction west, and get off at the Cote-Vertu/Leduc stop close to the restaurant.

Bring your business cards and be ready to network.

To register for any event or for more information on events please contact:

Dr. David Tozer


3. Upcoming ASQ Section 401 Events

April 25, 2017: Measuring Employee Engagement with Rafael de Paula 

SYNOPSIS: The prevailing research about process improvement has as its base, the three following pillars: (1) Data analysis, (2) Persuasive technology and (3) Creating company habits. These areas are fundamental to increase the engagement and consequently the sustainable growth of the companies. The presentation will detail how the companies are applying these pillars and the expected results for the future. The presentation will also explain how engagement is being measured with a tool that has been developed expressly for this research.

4. In Memorium . . . Eric Stern

By Raymond E. Dyer, ASQ Senior Member, CMQ/OE, CQA, Nominating Chair, Historian and Internet Liaison

Eric Stern, ASQ Montreal Section 0401 Leader, Member, and Friend, passed away late Monday night February 26, 2018. He will be missed.

To many, he was a coach, a support, an instigator for change, and yes, sometimes, a disruptive presence. He did stir things up and occasionally solicit strong reactions, but that was also one of the more interesting dimensions of Eric. He presented ideas and introduced concepts, sometimes well ahead of their time, often with discouraging signs of success until some of us finally understood and adopted his ideas, e.g. electronic newsletters, web based discussion groups, "Had You Come to the Last Event" articles, supporting Concordia University students studying in Quality until an ASQ Student Branch was again initiated, encouraging and often presenting on "soft" or behavioral type subjects to members and interested parties at our ASQ events, etc. The list really does gone on. Yes, Eric was all that and also a very close friend I, as I'm sure many others, will truly miss. May he rest in peace.

For your information, the following link will bring you to an article we published in our June 2016 ASQ Montreal Section 0401 e-newsletter, i.e. about 21 months ago. Four of us commented on Eric's contributions and influence on our ASQ section and ourselves. At the time, Eric had stepped down from his Leadership Team role and we wanted to acknowledge his efforts for all those years.

Information on Eric's memorial service (Saturday March 17, 2018) can be found online at Below are some comments I've received from those who knew Eric.

Brenda M. Fisk - ASQ Canada Deputy Regional Director 2014-2018
As Regional Director for Canada from 2002-2008, I had the pleasure of visiting the Montreal 401 Section on many occasions, either to provide training or to participate in their wonderful evening events. Eric Stern was there right from the get go with lots of questions as to why the ASQ policies and procedures were outlined as they were. His questions were always provoking and in many cases gave rise to investigating the underlying philosophies just a little bit further to get the truth. Eric was a man with great integrity and a smile for everyone who came his way. At the ASQ meetings, he always had thought provoking questions for the speaker, regardless of the topic. He was a very knowledgeable fellow, honest and true. Eric was very humble and when asked about his health as the years progressed, he really didn’t share much. Just that things were progressing as best as could be expected. It has been my great honour and privilege to have known Eric Stern. My deepest sympathy to his family, friends and colleagues.

Sylvain Tétreault
I met Mr. Stern first when I was studying and needed transportation to get to Dorval for an ASQ meeting. I remember he was surprisingly open minded and really interested in people he met. My other memory of him was at an ASQ Student Branch meeting where some senior members were invited to become mentors. At the end, almost all students wanted Mr. Stern as their mentor including myself. He was truly interested in giving the best of himself for the next generation.

Marjaneh Pourmand
I am very sad to know of his passing.

Richard On
One thing for sure, Eric will be missed. Speaking for myself, I've learnt a lot from Eric, through the way he looked at the situation, and use the approach from awareness to make us appreciate the situation and re-visit the problem from a completely different angle. Looking at it from outside the box, here, is an understatement. Eric just had that knack, perhaps because he was a chemist at heart.

Veronika Keller
I'm so sorry to hear that Eric has passed away. While I did not know him very well, I did find he was a brilliant and thoughtful person. And I always enjoyed our conversations. He will be missed.

Jean-Pierre Amiel
To our Montreal Section, a great loss. He was always a bit ahead with a new approach. In his "Had You Come" event summaries column of the Newsletter, Eric not only gave us a good feeling of what had transpired, but made you aware of the important points of that particular presentation. I didn't always agree with Eric, but then that's why we are different. You had to admire that he could summarize key points of presentations and he did propose that we reach out to a wider audience by doing Webinars, a good idea even if it was in an awkward approach. We have to develop this idea. He will be missed by us as a friend and a promoter of new ideas. Farewell Eric.

Dr. David Tozer
Eric was concerned about the human side of quality and the impact of quality systems on the individual.

Sukhvinder Jutla
He was a great person!

Gérard Blin
Triste nouvelle de perdre un collègue consultant, un concurrent que je respectais beaucoup pour ses valeurs proches des miennes et de l’ASQ. Une solide éthique personnelle et un souci permanent du travail bien fait en français comme en anglais.

Veronica Marquez
I was fortunate to have met Eric and to exchange ideas with him. Although I did not know him very much, I remember him fondly. He would always push me to find a subject to present at one of our dinner conferences, telling me that I knew a lot more about the subject than what I thought. He pushed me to strive to better understand my knowledge and my capacity to share it with others. He truly inspired me to become more involved with the ASQ leadership. I can only hope that my involvement may inspire people in the future as Eric inspired me. Rest In Peace Eric! So long...

Min Zhang
Rest in peace.

Michael Bournazian

Haiku for Eric
Guide us from afar
Leaving behind great challenge
For us to keep pace


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

5. A Word from your Section Chair

By Robert Demers, ASQ Senior Member, CQA & CSSGB

Thank you Philip B. Crosby

(This article in memory of our long time ASQ and leadership team member Eric Stern)

I told you before that I don’t mark my books, I add Post-it stickers on the side pages to remember to read it again. Well this month I did not have a clue what to write in this article and the pressure was on to send my article for the already past deadline.

I have on my desk this copy of Crosby’s 1979 book "Quality is Free", and since the 1970s were good years, I figured I would scroll through to find some good lines to share. Here they are:

p.27 "For years I have been saying that quality is too important to leave it to the professionals"

p.29 "Prevention is not hard to do – it is just hard sell. It requires the ability to convince people that bad things will happen to them if they don’t take early action. Most of us are unable, or unwilling, to accept such things intellectually, and are convinced only on the basis of experience"

Remember this line from the movie. You can’t run from it!

p.33 "Awakening really comes to life when the magic of motivation has been sold. The idea is that if you hang up posters and have a contest, you will get people turned to quality; then things will get better. The fact is that people do enjoy entertainment and attention, and so they will respond for a few days. Then they tire of it and they go back to what they were doing before"

p.35 "Systems are only road maps; it is personal enthusiasm that makes them work or fail"

p.44 "Last spring we decided to make up a little booklet for our suppliers that would help them understand our requirements and methods better. Nothing too spectacular … so the first thing we wanted was to put down a list of definitions. The first word on the list was Quality. That was 6 months ago and we have just now arrived at the second word"

p.50 "Those comforts obtained through hard work and virtue can be lost with one roll of the cubes. Won doesn’t mean kept"

p.52 "It is important to recognize the real meanings of words and functions. The baseball umpire who said that ‘what the pitcher throws is nothing until I call it something’ was precisely correct» p.75 «Each and every task must be listed and assigned some sort of action line, even if it is to say that nothing is going to be done about it. Otherwise all the policies, standard practices, and philosophy will come to nothing. Good things only happen when planned; bad things happen on their own"

This is my favorite one because it is so true:

p.147 "Most of us wait patiently for the speaker to finish so we can do our own talking. If you doubt this, walk up to a fellow golfer and say ‘I hit myself on the toe last week and broke it’. He will say ‘One time I almost busted my knee’. He will not ask how your toe is until much later if at all"

And there are over 300 pages of memorable lines beside those I skipped because they were too long for this short article. Tell me what your favorite line on quality is by replying with the link at the end of this article.

Thanks to Avrum for sharing his personal feedback on last month’s article. I guess all readers have their own border crossing story.

604 words

Give me your feedback by e-mail

6. Had You Come to the Last Event

By Gordon Ayotte, ASQ Director, CQE, CQM, CSSBB

Had you come . . . Networking Event

On Wednesday, February 28th, ASQ Section 401 held a Networking event facilitated by Eric Hosking, who did a wonderful job at hosting the evening.

Had you come this evening, you would have been exposed to great topics and discussion with a group of 30+ Quality professionals.

The evening kicked off by covering the following topics:
• New Member Introductions
• New Certifications
• Feedback Surveys
• Discussion Leaders

Followed by details on the following roles in the Quality field:

Project Manager in Quality Assurance:
• Quality Management
• Administration
• Project management
• Industry knowledge
• Communication
• Change management

Quality Assurance Specialist:
• Quality Standards (ISO9001, AS9100, TS16949)
• Auditing (Internal & External)
• Six Sigma, Lean
• Industry Knowledge
• Communication Skills
• Diplomacy

Quality Management in small organizations:
• People Skills (intelligent active listening)
• Communications (use various channels)
• Quality Mgmt. Principles/Models/Tools
• Teaching/Training (method and topics)
• Information Technology (often involved)
• Administration (esp. certain industries)

Quality Technology:
• Six Sigma/statistics
• Technical Problem Solving
• Metrology awareness
• Deep product knowledge
• Quality management (APQP)

7. Voice Of The Customer

By Eric Hosking, Senior Fellow of Quality at PWC, BApSc in Mech Eng, MBA, CQE, CSSBB and CQA

No new information from ASQ central. The quarterly meeting will be held mid-March and we will report out after that meeting.

Locally the event we held in February had a record attendance for February, and one of the best of all time (at least in this reviewer's memory).

Due to a very late cancellation of our featured speaker we decided to have a networking night. In general on networking nights, the section sponsors the meal and/or drinks. In this case we offered the meal for free.

To kickstart the evening, four Leadership Team members described the job skills demanded by four typical Quality roles. People who had an interest in one of those roles were encouraged to share dinner with the LT member who presented. The energy level was very high in the venue, and our feedback was a 90% (4 or 5 on 5) appreciation rate.

Concurrently we were trying out a venue that is new to us. in Place Vertu seems to strike a balance between a strong contingent of West Island based ASQ members and those who are based downtown. It is easily accessible by car and through public transit and it has tons of free parking. It also has a very comfortable meeting room, large screen installation for presentations, Wi-Fi for webinars and a reasonably priced menu with excellent choices (>95% approval rate). It bears saying that the room was not conceived for the number of people and some had to eat outside at tables, albeit with the LT member of their choosing. The room appreciation rate was lower at 83% .

8. Welcome to our New Members

Simon-Olivier Boucher
Michel Duguay
Amir Keyvan Edalat Nobarzad
Michael Guirguis
Stephen P. Jones
Martine Legault
Pascale Malla
Jay Ambalal Modi
Karima Oumarou
Friederike Pfau


9. Organziation Members

ASQ Montreal Section thanks our Organization Members:

10. Other ASQ Events

ASQ Ottawa Section 407 (Friday, March 23, 2018)

Statistical Thinking in Action – Will we meet the budget?


According to Deming, knowledge about variation is a key component of the system of profound knowledge (SOPK).This conference will allow you to experience the importance of asking unusual questions about budget and targets in order to eliminate unnecessary justifications and the potential waste associated with unclear expectations.

About your presenter

Martin Carignan is a partner at Difference, a consulting group in statistics and continuous improvement; an area in which he has been working for 20 years. He has a Master’s degree in Statistics and an MBA. He has trained several executives in Lean Leadership and hundreds of people in Lean Six Sigma from White Belt to Master Black Belt in Canada, the United States and Europe. He helps organizations define and implement their performance improvement approach so they can get the results they aim for while developing their people.

PLACE: This will be an ONLINE event.
Presentation: 12:00 - 1:00 PM
Cost: $10
Recertification unit: 0.1

For full information and to register for the event, click HERE.

ASQ World Conference on Quality and Improvement (April 30 - May 2, 2018)

The time to register for the 2018 ASQ World Conference on Quality and Improvement is now!

This conference takes place in Seattle, Washington at the Washington State Convention Center.

For more information, go to the conference website.

11. ASQ News

Recent changes made to ASQ Recertification 18-Credit Program
By Raymond E. Dyer, ASQ Senior Member, CMQ/OE, CQA, Nominating Chair, Historian, and Internet Liaison

In January 2018, the ASQ Recertification 18-Credit Program was changed. Below is a summary of the main changes I observed and received confirmation on from Lisa Valle of ASQ.

1. Section (E) "Meetings" has been increased from 0.3 to 0.5 RU per meeting or per workshop and the Maximum RU Credit Allowed for that section has increased from 9.0 to 11.0.

2. Section (F) "Committees" has had the Maximum RU Credit Allowed for that section increased from 6.0 to 8.0.

3. Section (H) "Proctoring" has had the Maximum RU Credit Allowed for that section decreased from 7.0 to 5.0.

4. Section (I) "Multimedia" was renamed from "Electronic Media" to "Multimedia".

5. Section (K) "ASQ Membership Type" was newly added with 0.5 RU per year of ASQ membership in good standing for a Maximum RU Credit Allowed for that section of 1.5 RU.

All of this applies going back to the beginning of the recertification cycle currently in play, e.g. beginning of 2015 for those who recently had their certifications expire in December 2017.

One can now submit their recertification information directly online with ASQ, see for more information. However, for those of you still wanting to deal with our Recertification Chair, please note that Dr. David Tozer has replaced Norman Dickinson who stepped down from the Leadership Team in December 2017 after many years of excellent service. David can be reached at

12. ASQ Montreal Section Education Program 2018

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: Dr. David Tozer:  (514) 694-2830,

13. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:

April 4, 2018

Consult the List of Your Executive for 2018 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

14. Unemployed Members Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

15. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

Advertising Rates (per ad)


 ASQ Member



First Ad



Regular size



Small size



10% discount  for 2 to 7 issues
25% discount for 8 issues (full year) 

Contact Michael Bournazian for more information

Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to and revise your profile to add mailings from your section.

How to Opt Out.

This e-mail is being sent in the course of normal Montreal Section  business to the e-mail address of record. We are not responsible for forwarded e-mails. If you no longer wish to receive e-mail communications from the Montreal Section (your section) of ASQ, please visit your ASQ account to unsubscribe or reply to this message, indicating Opt Out in the e-mail body and in the title.

Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, ASQ has suggested limitations about how many e-mails may be sent to the section members each month. This does not extend to career notifications.