November 2013 (Volume 63 - Issue 9)
objective: To increase awareness,
interest, and involvement in Section activities and quality-related subjects.
Visit our web site at http://www.asqmontreal.qc.ca/
|10 - Site Members||16 - Unemployed Member Dues|
|17 - Feedback/Advertising Rates|
Wednesday, November 20, 2013
Business Continuity Management
- a - General Overview
Mr. Denis Goulet
ISO 22301 Lead Implementer
ISO 22301 Lead Auditor
join us on November 20th to hear our guest speaker present a general overview
Businesses have become more and more demanding in recent times, with globalized operations, tougher competition, increased market volatility, and unprecedented sources of environmental, geopolitical, economic and technological uncertainty. In this setting, companies should certainly manage known risks and make sure they are aware of their main vulnerabilities and single points of failure. More importantly, organizations should be adequately prepared to deal with disruptions when they actually occur and put the business at stake.
This is what Business Continuity Management (BCM) is all about: a holistic process which identifies potential threats to an organization and the impacts on business operations that those threats, if realized, might cause; it provides a framework for building organizational resilience with the capability for an effective response that safeguards the interests of key stakeholders, reputation, brand and value-creating activities.
Denis Goulet will present a general overview of what Business Continuity Management is, including best practices for implementation (including "tricks and traps") with examples from cases worldwide.
Denis Goulet is a recognized expert in the Business Continuity Management (BCM) field with over 24 years of experience covering Financial, Telecommunication, Pharmaceutical, Manufacturing, Distribution and Government organizations. Over the years, Denis has helped these organizations with the definition, the development, the implementation, the maintenance and the exercise of their Business Continuity program.
Since 1999, Denis has developed an international career where he provides BCM consulting and coaching services as well as high quality BCM training to BCM professionals of private and public organizations, in North America, Europe and the Middle-East.
In 1992, Denis obtained the CBCP certification (DRI International). He obtained in 2008 the MBCI certification (Business Continuity Institute). In 2012, Denis obtained the ISO/IEC 22301 Lead Implementer certification and the ISO/IEC 22301 Lead Auditor certification (PECB).
Denis has contributed to the BCM community as a member of the Board of Directors of “DRIE-Montréal” (1999-2000) and “Disaster Recovery Institute Canada” (1998-2000). He serves on the BC Management International Benchmarking Advisory Board since 2008 and was the founding Leader of the BCI-Québec forum (2009-2010). Denis founded BCMIX in 2007 and manages this virtual Business Continuity Management international community with over 12,000 members.
ASQ Members ($40)
For STUDENT MEMBERS ONLY ($30)
NOTE: For students wanting to get to the Sheraton Hotel, you can easily take the STM Express City Bus 747 which will drop you off at the Pierre Elliott Trudeau airport. After which, you may take the Sheraton's free shuttle to get to the hotel. Click HERE for more details.
After the meeting, an ASQ member will often be available to drop off a student at a nearby bus or metro station.
your business cards and be ready to
To register for any event or for more information on events please contact:
Mr. Sukhvinder Jutla
Tel: (450) 647-8092
By Michael Bournazian, Eng., Newsletter Editor
ADVENTURES IN PECHA KUCHA (Part 2)
This past October 17th had me presenting my first Pecha Kucha presentation at the Holiday Inn in downtown Montreal. The event was organized by BSI Canada, and included 3 other speakers.
My presentation on "Supplier Satisfaction" dealt with the (mis)perception within the Quality community that customer satisfaction is of primordial importance, while the satisfaction of suppliers is of little or no importance. I was nervous in the hour leading up to my start time: however once I began, I immediately relaxed and did a pretty good. Although I have given many presentations in my life, it had been awhile that I had done one to a room full of strangers (it is easier, for me anyways, when I know my audience).
I was pleased also with the Q&A that ensued after I was done. The presentation lasted all of 6 minutes and 40 seconds (as per PK rules!), while the Q&A and discussion went on for what felt like a good 15 minutes. The BSI representatives were also very pleased with me.
So overall, I am thrilled and grateful that everything went well. Eventually, recordings of all the presentations will be made available on the BSI Canada website. When this occurs, I will let you know in this space.
Also, our ASQ Montreal Chapter 401 is planning on doing our own Pecha Kucha evening during our February 2014 monthly event (Wednesday, February 19, 2014). If you are interested in doing a presentation during this evening, please contact me directly and let me know what Quality-related topic you'd like to present.
Any feedback? Click on the link in the bottom right corner of this section and let me know. Thanks.
November is Quality Month, and ASQ reminds us all of the tools and experience that is available to all members. Also providing a forum in which to share and learn from each other. I would encourage all members to look into all the benefits that ASQ offers and share an experience you have had that would benefit someone.
By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair
Had you come . . . Applying Six Sigma Tools in Hospital Setting
Mr. Carmin Cristofaro, a manager at the MUHC, described how he applied basic Six Sigma Tools to: 1) Determining the best method of handling supplies and medications in the new MUHC facility, and 2) Printing of medical orders.
Handling supplies and medications in the new MUHC facility
In hospitals, the nurses like to keep supplies and medication near to the patient. For them this is ideal. Problems arise with this method when it comes to cost. The extra costs arise when there are contaminated rooms that need to be cleaned. In the cleaning process all supplies in the contaminated patient room must be destroyed. Using Pareto charts, flow charts and data from public sources, Carmin was able to develop four different cost models for stocking rooms. These models helped nursing staff understand the financial impact of their work methods.
Printing of medical orders
Medical orders are printed at nursing stations in the hospital. There are many problems with the printing system. The printers are Xerox printers that are managed by a Xerox computer system. The system should be used to determine the state of any printer so that they can be promptly serviced. Carmin did a study starting with Pareto charts to determine the most important causes of printer failures and a control chart on service delay time. He also walked the hospital to see what was going on with the printers. From this work, it was determined that:
-The Xerox service delay times did not meet the contract,
-Paper jams are common, and
-Ink toner cartridges are frequently empty.
Based on this data:
-Xerox improved their servicing times after being presented with the data,
-Staff were trained in proper paper management leading to reduced paper jams,
-Many people were trained to better user the Xerox printer monitoring software leading to fewer low toner problems.
By Raymond E. Dyer, ASQ Senior Member CMQ/OE & CQA, Voice of the Customer Chair
Unfortunately, due to personal reasons, Ray will be unable to provide content for the Voice of the Customer until the new year. Please stay tuned for Ray's return in January 2014.
By Sukhvinder S. Jutla, 2013-14 Program Chair
Date, time, and location will be confirmed as we progress into the year. Most events are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel. Watch the Newsletter and our web site for further details.
To register for any event of for more information on events please contact: Sukhvinder Jutla at (450) 647-8092 or e-mail at Sukhvinder.Jutla@pwc.ca.By Kostya Polinkevych, Ph.D, CSQE, ASQ Senior Member
We unfortunately do not have an interview ready for this month's Newsletter. Please check back here in January 2014.
Pedro A. Acosta
Marc E. Dallaire
Patricia Duarte Arenas
Gwladys Tiaya Mague
Manuel Americo Vergara Mezarina
Thi Thuy Duong Vu
ASQ Montreal Section thanks our Site Members:
ASQ Montreal Francophone Section 404 (Thursday, December 5, 2013)
The December event for our Montreal Francophone section will be "Introduction à l’approche Lean en milieu hospitalier et à l’amélioration continue (Kaizen)" with Mr. Jean-Marc Legentil. Cost is $40 and will take place at 1981 McGill College, Suite 1300, starting at 18h00. To register for the event, click HERE.
For Quality Lasts Photo Contest Begins
Quality Month...ASQ™ TV Style!
Ph.D., ASQ CQE and SSBB, Education & Audit Chair
Having ASQ certification gives you an edge in the market and can significantly increase your income.
ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.
Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.
Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.
Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.
Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.
Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.
Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.
Calendar and Registration Form
Questions? In house courses, etc.: David Tozer: (514) 694-2830, firstname.lastname@example.org
Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :
December 11, 2013
Consult the List of Your Executive
Look at your wallet card to see when your present certification is due to expire. If it says June 31, 2013 you are in time. Get your journal, with supporting objective evidence (you should know what that is) to me before the end of December 2013. If it says that you were due in December 2012 then you have until the end of June 2013 to submit your journal or it will lapse.
Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps, (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Your name is on it and no one else’s. It is portable and you can bring the recognition to your next company. Remember how hard you had to study for it? If you let it lapse you must rewrite the exam. Do you know where you will be employed in a year or so? Well congratulations if you do because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost of $59 USD to renew one certification is much less than it would to rewrite. If you are unemployed, then contact ASQ directly at 1-800-248-1946. Ask for “Recertification” then explain your unemployment situation to them. You may be able to have your due date extended. But at $59.00 that is not really that much if it will help land your next job?
If you are a member of Section 0401 Montreal, then contact Norman Dickinson at email@example.com or at 514-334-6102 to find out where to send your journal. If you are NOT a member of Section 401, then contact ASQ directly at 1-800-248-1946.
Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.
NOTE: The following links require that you be logged into your account before you try to activate them.
Download the Unemployment
Application (July 2012–June 2013 Membership Groups) (Microsoft Word
document, 101 KB)
Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.). Do you want to contribute an article (English or French) or a good idea? Contact us by e-mail.
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