	Montreal Section 0401 NEWSLETTER
	November 2008, Volume 58, Issue 8

Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.

Next event	Welcome to our new members	ASQ News
Ad / Publicité	Sustaining Members	Section Education Program 2008-2009
The Editor's Corner	Montreal Quality Networking Groups	Executive Committee Meetings & Officers
A Word from your Section Chair	SMART Goals... (article)	Is Your Recertification Due?
This season's planned events	Other ASQ event	Advertising Rates

Next event

Quality in the Healthcare System

Date:     Wednesday, November 19, 2008
Time:     6:00 PM
Place:     Hilton Hotel, Dorval (PET) Airport
Speaker:

Jill Sporidis,
Product Manager, Healthcare at the Quality Management System (QMI)

Cost:	ASQ Members $40
	Non-members $50

Includes supper and Parking!

If quality in the healthcare system calls your interests this event is a must: we offer you a presentation from someone who has an extensive background and strong understanding of the healthcare delivery systems in North America and abroad. Jill Sporidis is keenly aware of the need for quality standards in the Healthcare sector today as well as the surrounding challenges that the lack of quality standards implementation currently presents.

Bring your business cards and be ready to network!

For registrations or information please contact:
Mitchell Daudier at (450) 463-0990 or e-mail at mdaudier@thellen.ca

Ad / Publicité

Jill Sporidis – Product Manager, Healthcare at the Quality Management System (QMI)

Jill's current responsibilities at QMI include the development, implementation, delivery and management of the healthcare products including blood and blood components (CSA Z902), biomedical laboratory (ISO 15189), diagnostic imaging standards, sterilization standards and management systems standards for all sectors of the healthcare industry including ISO 9001, ISO 14001, Z1000, etc. for hospitals, ambulatory care, long-term care facilities, etc.

Jill is also responsible for the maintenance and further development of the continued strategic partnership between QMI-SAI Global and Accreditation Canada, formerly the Canadian Council on Health Services Accreditation (CCHSA).

Jill holds a Bachelor's of Science degree with an advanced double major in Biology and Sociology, and a Graduate degree in Health Services Administration from Dalhousie University as well as a Master's degree in Business Administration majoring in Global Management from the University of Phoenix.

The Editor's Corner

By Chantale Simard, ASQ CMQ/OE, Newsletter Editor, Senior member

Our Section

This is the last Newsletter issue of 2008. In the first issue of the year, I dressed a portrait of our Section. You may wonder if it has changed. I will reveal to you, up to date information about our Section. Of course, the best way to really understand and be an active part of our community is by participating one way or another: come to our events, read our Newsletter, give your opinions, propose article, be a speaker, join the leadership team, etc.

We are still about 300 members in our Section. Since the beginning of the year we welcomed 72 new members and saw a bit less quit. The year is not finished and we should do at least as well as 2007 when we totalized 81 new members.

More than 30% of us hold one or more ASQ certifications. Most of our members are Regular and Senior members. In the graph below you can see that the proportion of Senior members is progressing while the one for Regular members is falling at the same time.

Where are you located? Of course, most of our members are in the Montreal area, but some are in regions or even out of Quebec. The map below show the location of our Quebec members only.

ASQ Montreal Section 401 Quebec members dispersion - November 2008
(click on the map for a larger and a Montreal versions)

Our Section is very dynamic. We have 8 or 9 events every year, each event is preceded by a Section Newsletter (you can participate in it by writing an article), and we have a leadership team of 15 volunteers (you can join or just come to our meetings).

Come join us in what will certainly be a very interesting event with Jill Sporidis next week. You probably noticed a change in the events schedule. Thank you to Denis Pronovost who accepted so kindly to change his date of presentation for February 18.

Give me your feedback by e-mail

A Word from your Section Chair

By Gordon Ayotte, Section Chair

Our second event of the season covered Registrar by Bernard Doiron which was a great learning event with great participation

Please come and join us for our November event, which will be the last event before the holiday season.

My Quality tools heading: Control Chart the third in the 7 Basic Quality tools; monitors process performance, distinguishes special from common cause variation, provides common language for discussing process performance, come and discuss which one to use depending if you have attribute or variable data, fix or variable sample size.

We are always interested in your comments and feedback how your ASQ section can serve you better so please do not hesitate to contact us.

Give me your feedback by e-mail

This season’s planned events

By Mitchell Daudier, Program Chair

Date, time, and location will be confirmed as we progress into the year. Most events are planned for Wednesday evenings and are held at the Dorval (PET) Airport Hilton Hotel. Watch the newsletter and our web site for further details.

Date	Event	Speaker(s)
28 January 2008	Networking Event - Facilitated / animated panel debate on Quality in Small & Medium Enterprises	To be confirmed
18 February 2008	Changes in ISO 9001 and the potential significant impacts	Denis Pronovost, Accademia Qualitas
18 March 2008	Quality tools	François Pageau, P.Stat., Manager, Statistical Services and Chief Statistician of General Dynamics Ordonance and Tactical Systems – Canada
15 April 2008	Are you a fad manager? / General Assembly	To be confirmed
20 May 2008	AS 9100	Roger Ritterbeck , QMI-SAI Aerospace Product Manager

Welcome to our new members

Marie-Christine Bonin, Daniel Gagnon, Sophie L Mageren, John J. Mattam, Rodrigo Moavro,
Germano Piccone, Amel Tabet Aoul, Isabelle Tardif, Rajesh K Tyagi,
Jadranka Veselinovic and Bai Rong Wu

Sustaining Members

ASQ Montreal Section thanks our
Sustaining Members:

Bombardier Aerospace

Promaintech Novaxa

QMI

Two Web based Montreal Quality Networking Groups

By Raymond E. Dyer, ASQ Senior Member, CMQ/OE, & CQA, Senior member

Dear members,

There is now a LinkedIn group called “ASQ Montreal Quality Networking Group”. We intend to use this group as a local Quality networking forum involving mainly the Montreal Quality community but not necessarily limited to our city. To join the group, you’ll need a LinkedIn account (see https://www.linkedin.com for more information) & then you’ll need to go to http://www.linkedin.com/e/gis/90170/0FE5E069F508. We're looking forward to making this group an effective additional catalyst for networking amongst Quality professionals & interested individuals within our community.

Also for your information, another forum for such networking that has been managed by Eric Stern for quite some time now is his “Quality_Montreal” Yahoo group (see http://tech.groups.yahoo.com/group/Quality_Montreal). This is another area where Montreal quality professionals can try to, and occasionally succeed in, finding others with similar interests or with answers to their questions.

I hope these opportunities to network interest you. Please contact me (redyer@nortel.com) or Eric Stern (ericst@iseffective.com) if you have any further questions regarding these groups.

SMART Goals or Objectives in both English & French

photo de Raymond Dyer

By Raymond E. Dyer, ASQ Senior Member, CMQ/OE, & CQA, Senior member

When setting goals or objectives, we are constantly reminded that they be SMART; an acronym meant to identify certain conditions that should be met for these intentions to be well planned out. However, for something meant to be so simple, the variety of words used to describe SMART can sure get confusing.

So what are these various words? Based on a quick review of materials available, including the Internet, I came across the words below. Those in bold blue represent the more popular amongst them.

Full article

Other ASQ event / autre événement de l'ASQ

ASQ Canada Ottawa Valley Section 407 will present ASQ Members Night - Open to the Public: LEAN SIX SIGMA: THE LEADERSHIP EDGE co-presented by Rod Morgan and Bill Clarke of e-Zsigma. Please visit www.asqottawa.com for more information.

ASQ’s 16th National Quality in Education Conference (NQEC) will be taking place this year on November 16-18, 2008, in Reno, Nevada. This year's conference theme is "Solving Tomorrow’s Challenges: Educating for 21st Century Skills.”

One of our members, Mrs Shlomit Shteyer, Quality Manager at Verint Systems Canada, will be giving two lectures at The 17th International Conference of the Israel Society for Quality in Jerusalem, November 17-20, 2008. One will be about how is it to do a quality manager position in another country and the other is about KPI leading in high tech company. Keep reading our Newsletter. You may find a short article about this in a future issue.

ASQ News

ITEA Video Online for Your Use!
This video about the ASQ International Team Excellence Award (ITEA) process is a perfect conversation starter for a meeting. At six minutes, this brief, yet exciting, recording speaks to organizations on the use of the process, the benefits to the company, and the feeling of accomplishment for the team participants. Visit the ITEA page of the World Conference on Quality and Improvement site (scroll to bottom) or the ASQ page on YouTube.

Survey Opportunity: Quality in Outsourcing?
An upcoming Quality Press book seeks to expand on the August 2008 Quality Progress article, "In the Know," by Govind Ramu, which proposes a body of knowledge on quality in outsourcing. Since the body of knowledge is broad, Quality Press needs your input. Take the brief survey on the ASQ global issues page.

ASQ Montreal Section Education Program 2008-2009

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the downsizing environment we live in. People who take the section-sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self-study, have an 80%, or better, chance of passing the examination on the first attempt.

ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: David Tozer: (514) 694-2830, mailto:davidtozer@qualitiqua.com

Executive Committee Meetings

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meetings are tentatively scheduled for :

2009-02-04, 2009-03-04, 2009-04-01, 2009-05-06 and 2009-06-03

Consult the List of Your Executive for 2008-2009 here

Note that all dates planned are subject to change. Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

ASQ Certification & Recertification

Please visit www.asqmontreal.qc.ca/Certification/Exmdates.html for exams dates.

Is Your Recertification Due?

By Norman Dickinson, CQE, CQA, Certification, Recertification, Internet Liaison & Section Examining

Look at your wallet card to see when your present certification is due to expire. If it says June 31, 2008 you are in luck but barely. Get your journal, with supporting objective evidence (you should know what that is) to me before the end of December 2009. If it says that you are due in December 2008 then you have until the end of June 2009 to submit your journal. If you wish you can still submit it now.

Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Your name is on it and no one else’s. Remember how hard you had to study for it? If you let it lapse you must rewrite the exam. Do you know where you will be employed in a year or so? Well congratulations if you do because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost at $30 USD to renew one certification is much less than it would to rewrite. If you are unemployed then contact ASQ directly at 1-800-248-1946. Ask for “Recertification” then explain your unemployment situation to them. You may be able to have your due date extended. Bu again the cost is $30.00 or $10.00 per year. That is not really that much is it?

If you are a member of Section 0401, Montreal then contact me (Norman) at norm.d@alumni.concordia.ca or at 514-334-6102 to find out where to send your journal. If you are NOT a member of section 401 then contact ASQ directly at 1-800-248-1946. .

Come and visit us at http://www.asqmontreal.qc.ca

Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.). Do you want to contribute an article (English or French) or a good idea ?
Contact us by e-mail.

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The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section postal address: 11, La Fleur, Lasalle, Québec, H8R 3G4.
Section web site: www.asqmontreal.qc.ca
Newsletter Editor: Chantale Simard 514 941-5695
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
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