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Montreal Section 0401

May 2009, Volume 59, Issue 5


Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.


Next event

This season's planned events

ASQ News

Ad / Publicité

Welcome to our new members

Section Education Program 2008-2009

The Editor's Corner

Sustaining Members

Executive Committee Meetings & Officers 

A Word from your Section Chair

Other ASQ event

ASQ Certification & Recertification

Had you come

2009-2010 officers

Advertising Rates 


Next event

Revision C of AS9100

Date:     Wednesday, May 20, 2009   
Time:     6:00 PM
Place:     Hotel Montréal Aéroport (formerly known as the Hilton Dorval)S. Gauthier


Roger Ritterbeck Jr., 

Product Manager,
Aerospace QMI-SAI Global

Cost:   ASQ Members $40

Non-members $50

Join Montreal's ASQ Section for a presentation that discusses Revision C of AS9100. There are a great deal of changes from Rev B to Rev C, and QMI-SAI Global would like to take the opportunity to review the changes and how they will affect your current registration. This presentation discusses the changes that have been implemented, and timelines on when audits will start being conducted against Rev C.

Presentation topics include:

  • Reason and scope of amendments 
  • General overview of changes, by section 
  • Impacts in your existing management system

Includes supper and Parking!

Bring your business cards and be ready to network!

For registration or more information please contact:
Mitchell Daudier at (450) 463-0990 or e-mail at 

Ad / Publicité



Roger Ritterbeck Jr., Product Manager, Aerospace QMI-SAI Global

Roger Ritterbeck Jr.– Aerospace Product Manager for QMI-SAI Global, the largest certification body in North America. He has 20 years of quality management experience in the aerospace, automotive and quality system registration industries. He is an Aerospace Industry Experienced Auditor (AIEA), an Aerospace Qualified Trainer and an Aerospace Qualified Witness Auditor. He has conducted over 800 quality management system audits in a variety of industries. He is also certified by the American Society for Quality (ASQ) as a Certified Quality Manager (CQM).

Mr. Ritterbeck’s background is primarily quality assurance in aerospace manufacturing. In his previous life he worked for a Tier One OEM supplier in various QA Engineering and QA Management roles. Over the years he has been involved with companies transition from the old Mil-Q-9858 system to the ISO9001 standards.

His responsibility as Product Manager, include Certification services in the Aerospace industry to the AS9100 Series of standards. He is
QMI-SAI Global Technical Expert  for the AS9100 certification services and is responsible for ensuring on-going compliance to all Accreditation Body requirements. Mr. Ritterbeck represents QMI-SAI Global at the Americas Aerospace Quality Group (AAQG) level and Registration Management Committee (RMC). He was member of the AS9110 Re-Write Team.

The Editor's Corner

photo Chantale SimardBy Chantale Simard, ASQ Senior Member, CMQ/OE, Newsletter Editor

Preparing for next season

We had, once again, a great season in 2008-2009 and we will finish it on a great note with Roger Ritterbeck's presentation next week and the Golf Tournament this summer.  We now have to prepare for 2009-2010.  Your leadership team will discuss it at the June meeting and we would really appreciate to receive your expectations before the end of May. A good way to do it would be to answer the electronic survey we will send you shortly.  In addition, you can contact anyone on the leadership team or even come at our June meeting.

Give me your feedback by e-mail

A Word from your Section Chair

Photo Gordon AyotteBy Gordon Ayotte, ASQ CQE, Section Chair

Our event in April covered project management by Sylvain Gauthier who did a fantastic job of delivering the presentation after the section 401 annual and General assembly.

This year, the section 404 and 401 will be hosting a Golf event on Friday July 10. Come and join the event for a day of leisure and relaxation with the opportunity to network, dinner only option available as well.  
If your organization wants to sponsor this wonderful activity, please contact me Gordon Ayotte by e-mail or at 514-683-2200 Ext. 300. Thanks in advance!

Golf registration form (Word)
Golf registration form (PDF)
Français Word
Français PDF

We are always interested in your comments and feedback how your ASQ section can serve you better so please do not hesitate to contact us.

Give me your feedback by e-mail

Had You Come to the Last Event

Photo Eric SternBy Eric Stern, ASQ CAQ, Publicity co-chair

If You Were There – Project Management for Quality Professionals

Sylvain Gauthier gave a “call to realism” presentation on what it takes to manage projects successfully. His visuals contained some minimum requirements, as reflected in Project Management Institute certification body of knowledge. Here are some of the real life critical success factors that he mentioned:

  • Start with the “right” project, one that deals with business reality. 
  • Be prepared to alter the project if it is no longer the right thing. 
  • Ask “how do I get out”, meaning that is important to have the end in mind; from the beginning clarify what are stakeholders willing to sign off. And, by the way, is important to deal with the real stakeholders, those who can prevent exit from the project. 
  • The definition of deliverables at the beginning of projects kicks off the quality metrics in addition to the time and cost targets. They include attributes and tools of measurement. 
  • Methodologies like gate process or alpha-beta are specific to industries; sometimes it is better to have an industry outsider manage projects because they can bring fresh ideas. 
  • The manager may have to deal with less than ideal people for the job. 
  • Not much can replace the learning from experience – “just do it”. 
  • P&L are key drivers – the manager has to speak the language and have control. 
  • Good project managers spend 90% of their time on communication. 
  • They need to look beyond the project to situate it in the right context. 
  • Good project managers accept that they will be occasionally crucified – it is part of the job. 
  • The most important job is to remove barriers. 
  • Key tools for success involve relationships in the widest possible network. Typical important members are the people who handle the money (take them out to lunch), marketing authorities and other project managers. 
  • There is a lot of support available from these influential people when hot button issues are thrown into their lap.

I have my own filters to pick up information based on my own way of interpreting the world. Had you been there you might have picked up points important for you. This presentation went beyond my expectations based on the text of the invitation. In the future, if you come, you may also be pleasantly surprised by what you can learn and who you may get to know.

Eric Stern, CQA, ericst@iseffective.com
For networking with local quality professionals explore these groups: http://tech.groups.yahoo.com/group/Quality_Montreal/ http://www.linkedin.com/groups?gid=90170

This season’s planned events

By Mitchell Daudier, Program Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Hotel Montréal Aéroport (formerly Montreal Airport Hilton Hotel).  Watch the newsletter and our web site for further details.




10 July 2009

2009 Sections 404 and 401 Golf Tournament / Tournois de golf 2009 des sections 404 et 401

Golf registration form (Word)
Golf registration form (PDF)
Français "MS Word"
Français PDF

Welcome to our new members

Amir Brounersi, Daniel Decary, Stephane Dubreuil, Golriz Jamalijam, Tariq F. Kamil,
Yasir Mairaj and Francois Vaillancourt

Sustaining Members

ASQ Montreal Section thanks our
Sustaining Members:

Bombardier Aerospace


S. C. Johnson A Family Company

2009-2010 Officers

By Inteaz Alli, Ph.D, ASQ CQA & CHA, Nominating Committee Chair

ASQ Montreal Section 0401 Announces 2009-2010 Officers

Montréal, Québec, April 15, 2009 — The American Society for Quality (ASQ) Montreal Section 0401 announced the following slate of officers for the 2009-10 term:

• Chair: Gordon Ayotte • Vice- Chair: Chantale Simard • Secretary: Bill Wilson • Treasurer: Eric Stern

The results were announced by Inteaz Alli, ASQ CQA & CHA, Nominating Committee Chair, at ASQ Montreal Section’s Annual General Assembly, held April 15, in Montréal, Québec.

Other ASQ event / autre événement de l'ASQ

1st Annual Canadian Quality Congress, August 19-21, 2009. University of British Columbia, Vancouver, Canada. For information visit www.canadianqualitycongress.com.

ASQ News

Unemployment Member Dues Program Available
With the recent economic downturn, it is time to remind ASQ members of the reduced member dues program offered to members who have lost their jobs. Participating members receive a discount on their membership renewal based on consecutive years of membership. Currently, membership dues are $129 for current Full, Senior, and Fellow members. To enroll and to check out other resources available, visit

ASQ Launches Future of Quality Network
The world is changing. And quality professionals need to change right along with it. The Future of Quality Network is a place to learn more about the challenges facing quality in the months and years to come, and to connect with other professionals facing the same challenges. Join this free network.

ASQ Montreal Section Education Program 2008-2009

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the downsizing environment we live in. People who take the section-sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self-study, have an 80%, or better, chance of passing the examination on the first attempt.

ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor
Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: David Tozer:  (514) 694-2830, mailto:davidtozer@qualitiqua.com

Executive Committee Meetings

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :


Consult the List of Your Executive for 2008-2009 here

Note that all dates planned are subject to change. Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

ASQ Certification & Recertification

Please visit www.asqmontreal.qc.ca/Certification/Exmdates.html for exams dates.

For members interested in preparing their journals for recertification, please contact Norman Dickinson, Recertification Chair, at telephone: (514) 334-6102 or e-mail: n.dickinson@alumni.concordia.ca .


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The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section postal address: 11, La Fleur, Lasalle, Québec, H8R 3G4.
Section web site: www.asqmontreal.qc.ca
Newsletter Editor: Chantale Simard 514 941-5695
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
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