Section 0401

June 2016 (Volume 66 - Issue 6)

Our objective: To increase awareness, interest, and involvement in Section activities and quality-related subjects.  Visit our web site at


6 - Voice Of The Customer 

12 - Section Education Program 

2 - Ad / Publicité

7 - Job Opportunities Page Update

13 - Executive Committee Meetings & Officers 

3 - Eric Stern's Corner

8 - Welcome to our New Members

14 - Recertification

4 - A Word from Your Section Chair

9 - Organization Members 15 - Unemployed Member Dues

5 - Had You Come to the Last Event

10 - Other ASQ Events

16 - Feedback/Advertising Rates

11 - ASQ News

1. Next Event


Date: Friday, July 8, 2016
Time: Day and Evening
Place: Base de Roc

2870, Base de Roc
Joliette, Quebec
J6E 3Z1

The ASQ Quebec sections, Montreal 401 and Montréal francophone 404, invite you to its yearly golf tournament on Friday, July 8, 2016.

Do not wait: register yourself alone or with one or two colleagues/friends, and be paired up with other quality professionals or create your own foursome.

To register please use the "Golf Registration Form".

2. Ad / Publicité

Please join us for our annual Golf Tournament. It is a great opportunity for networking. It does not matter if you already play golf or not, since it is a Vegas formula! You can also rent golf equipment directly at the Club.

After a great afternoon playing golf, you will be glad to relax on the terrace and enjoy a nice supper in the golf club restaurant. Participation prizes will be drawn during the evening.

Hope to see you and talk with you on July 8th!

Chantale Simard, MBA, ASQ CMQ/OE
Co-responsible for the ASQ Sections 401 and 404 2016 Golf Tournament

3. Eric Stern's Corner

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB

At the end of 2015, our Publicity co-chair and long standing leadership team member of the ASQ Montreal Section 401, Mr. Eric Stern, decided to retire from his ASQ duties.

Given Eric's immeasurable contributions to our section over many years, we decided that it would be fitting to pay tribute to him with his own "corner" in this month's Newsletter.


I don't remember the exact year, but long before I started participating in ASQ activity, I met Eric at a Montreal-area anodizing and paint facility.  We were both doing source inspection for our respective clients, and we bonded over the fact that this supplier needed to "get their act together".

Years later, when I took on the role of Newsletter Editor, it put me on the Section's leadership team.  As such, I got to know Eric better.  When he spoke, I listened.  His manner of delivering his arguments/messages were done in such a way that even if I did not agree with him, I still respected his opinion.

His "Had You Come to the Last Event" newsletter contributions were always delivered ahead of my (sometimes) stringent deadlines.  As I would read them (and edit minimally ;-)), I always enjoyed feeling like I was inside Eric's brain for a short while.

Godspeed Sir. I will miss you, and always respect you.

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB

Over the past several years, many have influenced the development of our ASQ Quality community in Montreal. One of these players has been Eric Stern who has constantly thrown out ideas a little ahead of their time but with vision and persistence. Using an Internet group for networking and interaction (Yahoo group before LinkedIn), issuing an electronic newsletter instead of paper, coaching non-members and students to participate and join our ASQ section's activities, constantly coming up with ideas to publicize our events (he started the "Had You Come to the Last Event" articles), filming presentations, etc., were all ideas he had that initially met with various forms of resistance but eventually made their way through, even if it was to be picked up by another ASQ colleague.

Eric has been a good friend and always generous with advice. He developed an expertise in behavioural analysis and coaching skills these last years and tried very hard to apply the concepts within our Quality community. One does not always listen to advice (human nature I guess) but I've always appreciated Eric's ideas and desire to innovate and improve. It's with active participants and change agents like Eric that a society like ours can progress, and he's very much encouraged myself and others to equally participate.

Eric is no longer an active member of our ASQ Montreal Section Leadership team. However, his name and the memory of his actions remain a meaningful part of our section's progress and history.

By Raymond E. Dyer, ASQ Senior Member, CMQ/OE, CQA


What comes to my mind when I think of Eric Stern is a time, a few years ago, when we were visiting a Door & Window manufacturer in Laval, with our sister Section 0404. We were in the lobby, waiting together for the visit to begin and I was networking with a newcomer to ASQ, a gentlemen newly arrived in Canada from South America. I remember well at the time because I was practicing Spanish with an audio guide, everywhere I went, so the basic sentences I knew well.

So there I was, discussing with this new member and Eric comes along to join the conversation. When he got to know that my discussion partner was from Mexico, Eric asked “De dónde eres?”. I was stunned! The only few Spanish words I could put together came out of his mouth; and this fellow member answering back where he was from. I remember saying to myself, how many languages does this guy know?

For the years to come, at section leadership meetings, when I sat at round tables with Eric, I was exposed to many of his other knowledges. Glad I could exchange with him personally, for those few times we sat next to each other.

Every time I could see in your approaches how passionate you are when you speak about what you believe in, and also when you speak of quality. I already miss your participation. I wish you well.

By Robert Demers, B. Sc., ASQ CQA, CSSGB


I have known Eric for about 20 years and I feel really privileged by it. During my first ASQ experiences, Eric already had a lot of influence on me. He made me realize what my priorities in life were just by asking me a few questions. I am glad I had the chance to have him around in all those leadership team meetings and ASQ events. I have always been impressed by his knowledge and ideas. Thank you Eric for your presence and sharing.

By Chantale Simard, MBA, ASQ CMQ/OE


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

4. A Word from your Section Chair

By Francois Pageau, Section Chair

The summer is now at our door, and Montreal is becoming a festival city for the next few months.

If you have a chance to participate in our golf tournament, a joint event with our sister ASQ section 0404, it’s a great way to kick-off the season.

Have a great summer everyone.

Give me your feedback by e-mail

5. Had You Come to the Last Event

By Eric Hosking, Senior Fellow of Quality at PWC, BApSc in Mech Eng, MBA, CQE, CSSBB
and CQA

Had you come . . . Quality Management Process Measures

Had you come to the last event, you would have been entertained by a very hands-on demonstration of the QMS in operation at GGI. This presentation was given by their Director of Quality, Continuous Improvement and Environment, Pierre Marquis, starting with an explanation of the company's history and product lines.

GGI has over seventy years of corporate history and now is a designer and manufacturer of high end touch sensitive circuits as might be found in television remote controls and the complete controllers themselves. Noteworthy is that they are competitive enough to be selling some lines into Chinese markets. Their product volume ranges up to 80,000 units per year depending on the model.

Pierre demonstrated the foundations of the GGI QMS and talked about the four ISO standards that GGI is certified to; AS9100C, ISO13485, ISO14001, and ISO9001 Since his talk was two fold Quality Management Process Measure and Workforce Mobilization he lead the audience through how both were realized at GGI. In addition he showed some very impressive CPK's and FPY's on products that GGI makes.

Reaction from the audience places this presentation amongst the best received conferences that ASQ Section 401 has hosted in quite some time.

6. Voice Of The Customer

By Eric Hosking, Senior Fellow of Quality at PWC, BApSc in Mech Eng, MBA, CQE, CSSBB and CQA

Saturday, May 28th saw the executive of Sections 401 and 404 meeting at ETS with the Regional Director for Canada, Daniel Zyrmiak. There we shared information and insight with Daniel about how to better present the ASQ to members and non-members alike. We also shared some of our best practices which were also featured in a meeting of Canadian sections at the ASQ World Conference on Quality and Improvement in Milwaukee at the beginning of May. It appears that the Pecha Kucha format that is so popular with our membership is of tremendous interest to other sections and to the Regional Director.

Note that our conference of Wednesday May 25 was a hit with the audience. Our speaker,Pierre Marquis, talked about the Quality Management Process & Workforce Mobilization at his employer GGI. Feedback was very favourable with an over 93% very high and over 98% high or very high score on the feedback collected at the event against our standard ten feedback questions covering everything from event timing, to the accommodation, the organization and the subjects. The event was very well received.

Give me your feedback by e-mail

7. Job Opportunities Page Update

We are all aware that job opportunities are getting scarce. Our listings on your Section website page are down to a trickle.

However one job search engine has asked to be added: no guarantees, but it is another place to look.

If you are looking or just plain curious please go to our website, then click on "Career Opportunities & ASQ Linked Opportunities" and go to the "Other Career Search Engines" section.

8. Welcome to our New Members

APRIL 2016
Faezeh Asadikaram
Peggy Aujour
Youness Bammou
Bassel Beiram
Thierry Carpentier
Sahand Faghihnassiri
Caroline Filistin
Fatemeh Hosseini Monjezi
Stylianos Hulis
Isabelle Larouche
Lucia Martinez
Sergio Ortiz Moscovich
Moulay-Lhoussin Ouflahi
Hossein Raviz
Armando Rodriguez

MAY 2016
Guylaine Berard
Ariane Bisaillon
Catalina Camargo
Mark Crawford
Isabelle Fradin
Real Gagne
Robert Johnstone
Rasam Rahmanfard
Sebastien Sangollo

9. Organziation Members

ASQ Montreal Section thanks our Organization Members:

QMI - SAI Global

10. Other ASQ Events

ASQ Ottawa Section 407 (Wednesday, June 22, 2016)

Assuring the Quality of a Black Hole Project


Large application system development projects take years to deploy and cost millions. They impact the organization in fundamental ways. Such projects are often called Black Hole Projects (BHP).

In this talk, significant causes of BHPs will be explored:

*Pre-development scoping and requirements definition;
*Change management process;
*Size and complexity of the project;
*Tools selected for non-BHP projects;
*Organizational capacity and capability to undertake such projects; and,
*Project governance.

This is a hands-on session, where participants will use the tools being discussed. Participants will:

1) Appreciate key differences between large and complex projects against other projects;
2) Understand the need to change (scalability) our frame of mind and methodology; and,
3) Learn about a framework for managing large, complex projects.

About your presenter

Charles Villanyi Bokor has taught professional courses at Sprott, University of Carleton, Université de Montréal, Université de Chicoutimi, and Lasalle College. His professional focus is on Business Transformation, Problem Project Recovery & Leadership, Strategic Planning and Education. Charles shares his knowledge and experience with many organisations, including as a member of the Business Process Management Professionals BPM Institute; and as a member of the Internet Corporation for Assigned Names and Numbers (ICANN).

Centurion Conference & Event Center, 170 Colonnade Road, Nepean, ON. K2E 7J5
Networking: 5:30 p.m. to 6:00 p.m.
Buffet Style Dinner: 6:00 p.m. to 7:00 p.m.
(Please bring $20.00 cash for the buffet)
Presentation: 7:00 p.m. to 9:00 p.m.
Students who do not wish to take part in the dinner and networking may arrive at 6:45 p.m. for the 7:00 p.m. presentation - $5.00 at the door.

For full information and to register for the event, click HERE.

11. ASQ News

June Member Gift: ISO 9001:2015 Transition Bundle
Thousands of organizations around the world are transitioning from ISO 9001:2008 to the 2015 version every month. For those of you still planning your transition process, here are resources we hope will make that process much easier.
Access your gift . . .

Risk Management and FMEA
Hear from Denise Robitaille on why the ISO 9001:2015 revision moved away from preventive action toward risk-based thinking, and learn how traditional preventive actions tools can satisfy the new requirements.
View the video . . .

New Video Series: Members Discuss the Impact of Quality
The first in a series of six videos premiered at the ASQ World Conference on Quality and Improvement, May 16. Watch and share this three-minute overview with members from around the world stating where quality is, how it matters, and what ASQ’s part in the quality community is.
View the video . . .

Ask the Experts: Receiving a Signed Audit Report Post-Audit
Is it acceptable for an auditor to submit an unsigned audit report in Word version? I am a quality assurance director at a pharmaceutical CRO. We were recently audited by one of our clients. They refuse to provide a signed audit report because they say it is not their policy to do so. Is this acceptable?
Learn the answer . . .

12. ASQ Montreal Section Education Program 2016

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: Dr. David Tozer:  (514) 694-2830,

13. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:

September 7, 2016

Consult the List of Your Executive for 2016 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

14. Recertification

Is Your Recertification Due?

Look at your wallet card to see when your present certification is due to expire. If it says December 31, 2015 you should contact ASQ by phone at 1-800-248-1946 and explain your situation to them because your certification has lapsed and you are no longer certified.

If your wallet card states June 2016 you have until December 31, 2016 to get your journal to me. Why so long? Because you have an expiration date of June 20, 2016 plus or minus six months. To assist you with documenting your Recertification Units (RU) please use the Electronic Recertification Journal, or a paper equivalent, to document your claims. Please also complete the "Documentation Required" log for each section of point that you are claiming and attach all of the relevant evidence thereto. Journals with just the "ASQ Recertification Journal Application" page completed and nothing else will not be accepted.

Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps, (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Your name is on it and no one else’s. It is portable and you can bring the recognition to your next company. Remember how hard you had to study for it? If you let it lapse you must rewrite the exam. Do you know where you will be employed in a year or so? Well congratulations if you do because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost at $69 USD to renew one certification is much less than it would be to rewrite. If you are unemployed then contact ASQ directly at 1-800-248-1946. Ask for “Recertification” then explain your unemployment situation to them. You may be able to have your due date extended. But at $69.00 that is not really that much if it will help land your next job?

If you are a member of Section 0401, Montreal then contact me (Norman) at to find out where to send your journal. If you are NOT a member of section 401 then contact ASQ directly at 1-800-248-1946.

Please DO NOT EMAIL your journal to me. Use Canada Post or equivalent.

15. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

16. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to and revise your profile to add mailings from your section.

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This e-mail is being sent in the course of normal Montreal Section  business to the e-mail address of record. We are not responsible for forwarded e-mails. If you no longer wish to receive e-mail communications from the Montreal Section (your section) of ASQ, please visit your ASQ account to unsubscribe or reply to this message, indicating Opt Out in the e-mail body and in the title.

Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, ASQ has suggested limitations about how many e-mails may be sent to the section members each month. This does not extend to career notifications.