Section 0401

January 2017 (Volume 67 - Issue 1)

Our objective: To increase awareness, interest, and involvement in Section activities and quality-related subjects. 

Visit our web site at

1 - Next Event

7 - Voice Of The Customer 

13 - Executive Committee Meetings & Officers 

2 - Ad / Publicité

8 - Welcome to our New Members

14 - Recertification

3 - Upcoming ASQ Events

9 - Organization Members

15 - Unemployed Member Dues

4 - The Editor's Corner

10 - Other ASQ Events 16 - Feedback/Advertising Rates

5 - A Word from Your Section Chair

11 - ASQ News

6 - Had You Come to the Last Event

12 - Section Education Program

1. Next Event


Thursday, January 26, 2017


6:00 PM


Essence - Restaurant, Bar & Lounge

     2001 Robert Bourassa Blvd., Suite 307
Montreal, Quebec
H3A 2A6
(MAP) - Entrance is on Maisonneuve Blvd.

401 AND 404


Facilitated by:

Ms. Chantale Simard

ASQ Senior Member, CMQ/OE

ASQ Montreal Section 401 Treasurer


Please join us on January 26th, 2017 for an ASQ Section 401 Networking Event!

2. Ad / Publicité



5:30 to 6:30pm
   Registration and Networking
6:30 to 6:45pm
   Welcome words by Janick Brunet and Robert Demers, respectively chairs of ASQ Sections 404 and          401.
6:45 to 7:45pm
   First round of group discussions
   • Looking for new career challenges / mentoring opportunities
   • ISO standard transition or implementation
   • Six Sigma
7:45 to 8:45pm
   Second round of group discussions
   • Certification in quality, training, exam
   • Client experience
   • Root cause analysis
8:45 to 9:00pm

Each group discussion will be facilitated by ASQ leadership team members. You will be asked to choose and join two group discussions.

Some senior ASQ members are available as mentor for new quality professionals or individuals interested by the quality field.

Links to some interesting videos on ASQ TV to watch before the networking event according to your interest: 

ASQ Members ($25)
Dinner cocktail will be served

Coming by metro: get off at "McGill" station
Coming by car: for $6 starting at 4:00PM, you can park your vehicle at 1981 McGill College.
Access the indoor parking via Président Kennedy.

Bring your business cards and be ready to network.

IMPORTANT: Registration is mandatory
and should be done before January 23, 2016.
To register for any event or for more information on events please contact:

Dr. David Tozer

ASQ Recertification Units. There are 0.3 RU awarded for attending this event and an additional 0.3 RU for participating in the workshops. Get your receipt from the person that you paid when you came in. This receipt will show both RUs that you have earned toward your recertification.

3. Upcoming ASQ Events

February: Six Sigma (Panel Event)
March: Human Factors
April: Quality Standards (AS9100)
May: Conference with ASQ 404
July: Golf Tournament
September: Plant Tour
October: General Assembly + Healthcare
November: Pecha Kucha Night

Please make a point to join us!

4. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB

For the first time in a long time (well, for at least as long as I have been a member of ASQ Montreal 401 anyways), we held a dinner event somewhere other that the Sheraton Dorval Airport.

This did not happen overnight.  Truth is, the committee has been talking about doing this for quite some time. The feedback from chapter members consistently told us that getting to the venue was often an issue.  The lack of a nearby metro stop was certainly a factor.

So sometime in 2016, perhaps even late 2015 (my mind fails me on the precise start time), we started PLANning about making the change. This included visiting prospective venues, obtaining cost information, testing the food, gauging the environment, ease of access, etc. In the end, we settled on the Via Marcello restaurant in St. Laurent. And with the choice made, we announced in November 2016 that our dinner event would be there instead of the Sheraton Dorval Airport.

With fingers crossed, November 30, 2016 arrived, and it was time to DO the event. Read more about it below in Section 6.

During our subsequent Committee meeting on January 4, 2017, we had the opportunity to STUDY what and how the attendees of the event felt about it, based on the customer feedback forms that get filled out at each event.  Your feedback, both positive and negative, gives us the tools to continuously improve the event experience.

From this feedback, we will now ACT to improve the next dinner event experience that will once again take place at the Via Marcello restaurant (slated for February 22, 2017).

Looking forward to seeing all of you at all our events scheduled for 2017 (see Section 3 above)!


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

5. A Word from your Section Chair

By Robert Demers, Section Chair

I am honored to serve as Chair of the Montreal Section, a group with a strong legacy of accomplishments in promoting Quality in the local community. I have only been a member of ASQ for 6 years but got involved right from the beginning with section 0401.

I remember the warm welcome by Chantale Simard, the Section Chair when I joined, and how she pampered me as a newcomer. She has not changed. Thank you Chantale for making me feel included within this group of quality leaders. I was looking up at all of you in 2011 and I still do in 2017.

I want to extend my appreciation to my predecessors for the free time and brain sweat they have poured into this association. This includes the immediate past leadership team, for being so free of their time and explanations (to this today). This is what keeps it alive and I will give the movement my 5 cents worth for the next year or so.

Of course if you want to know where you are heading, you have to know where you come from (my own version of Antonio Gramsci’s famous saying). So I went back to the past 6 years of section Newsletters and made what I like most: a pivot table of what my predecessors wrote. Since Excel only treats numbers, I counted the words of their monthly columns. Guess what? I found out that I had missed so many great chronicles; I proceeded to read/reread them all.

One thing emerged from my reading; I found out that our Newsletter Editor has been writing EXCELLENT articles throughout all these years, and that every article is often the basis for the next one. Too much for me Mr. Bournazian, and GREAT job you still do. I stuck with my numbers and you know Michael: you average 268 words per month (with a peak at 698). So my personal target will be to attain at least your average word count for my own articles and try to be as interesting as you.

In the coming issues, I will try to talk about quality and mostly try to support ASQ’s Mission: To promote and enhance the quality profession by providing support to our Section membership, offering information, educational programs and events, and promoting the awareness and value of quality in the community.

My father used to say "If you want to be rich, stick around rich guys". Knowing my father he meant dollars and cents. I have grown out of this and years later I realized that being rich is not what you accumulate but what you give away. For this reason I will try to give to my ASQ community what I have gathered over the years, sometimes with great pain (and $$).

I was young once, I was confident and I knew a lot. Now that I am over 60, I know that I still don’t know much. For those young leaders out there, you will be a sexagenarian one day. Don’t hesitate to come to our events to refine your knowledge, learn new techniques and mostly exchange with your Quality peers. I can’t wait to shake your hand. See what’s coming in section 3 above.

Respectfully yours!

(572 words)

PS: Look me up on Linked-In and read more about me; just say you read this article or else click on the adjoining feedback link for a personal comment or exchange.

Give me your feedback by e-mail

6. Had You Come to the Last Event

By Eric Hosking, Senior Fellow of Quality at PWC, BApSc in Mech Eng, MBA, CQE, CSSBB and CQA

Had you come . . . Industrial Metrology

November 30th, 2016 saw ASQ Section 401 members gathering at the Via Marcello restaurant in St Laurent, for a talk on Industrial Metrology given by Xavier Guillaud, President of PPM Metrology.

Xavier is a 30+ year veteran of the Metrology discipline, starting with his service in the French military and spanning across a myriad of industries, most recently in the aerospace world. His talk was a broad overview of metrology, starting with a brief overview of some catastrophic failures of metrology due to mixing units, improperly calibrating a system and measurement fraud.

It included key definitions and a brief review of the history of metrology, including the evolution of the metric system and then covered each of the technical elements that make metrology a successful integral part of manufacturing and service industries: Regulation, accreditation, standards and the various factors that can influence calibration and measurement system reliability.

The event was well attended, with attendees who came from parts of industry where metrology plays an important role. They found the talk to be very relevant to their experience and needs, with over 90% rating it 4 or 5 of 5.

7. Voice Of The Customer

By Eric Hosking, Senior Fellow of Quality at PWC, BApSc in Mech Eng, MBA, CQE, CSSBB and CQA

We have changed our venue to respond to members who have found it difficult to get to the airport in Dorval. We are now at the end of the Orange Metro line at Cote Vertu station. A short 4 to 7 minute walk gets you to the Via Marcello Restaurant, corner of Marcel Laurin and Cote Vertu, where we held an event for the first time in November 2016. In addition, the cost of the event has been reduced to $25 from $40 at the old venue.

Also, please look at our plan for the year in Section 3 of the Newsletter. It is built around feedback from our surveys and event feedback sheets. If you would like to see something else or know of a speaker that you think we should invite, let us know. The plan is subject to change depending on speaker availability, so we can try to find a slot to accommodate your requests.

8. Welcome to our New Members

Francisco Alvarez
Mauricio Cruz Hernandez
Amelia Gonzalez Arzeno
Luis Nava
Daniel Provencher
Daniel Rodriguez
Manal Soliman
Yan Sun
Elahe Tavana

Kaddour Adel
Omid Chabok
Mylene Dersochers
Sabrina Desjardins
Martin Grenon
Angela Matsoukas
Marisa McCall
Jayanam Parikh
Sonia Rodriguez
Karen Roundpoint
Igor Silva Batista
Bertin Talom Wabo
Annie Van Otterdijk
Xavier Velez
Jia Zheng

Paola Baca
Abdelali El Magueri
Jose Gingras
Elizabeth Jubinville
Denis Kotsoros
Karine Lorrain
Liliana Monroy
Melanie Rodrigue

9. Organziation Members

ASQ Montreal Section thanks our Organization Members:

QMI - SAI Global

10. Other ASQ Events

ASQ Montreal Francophone Section 404 (Thursday, January 26, 2017)

Same as ASQ Montreal English Section 401! See Section 1 above.

ASQ Ottawa Section 407 (Monday, January 23, 2017)

Statistical Process Control and the Cycle of a Trend


Performance metrics can help us manage our processes and achieve the goals we desire. However, abuse of metrics can lead to government and business crises such as the Wells Fargo fake accounts scandal, and the Volkswagen Diesel emissions testing “software cheat”.

Building upon fundamentals established by Drs. Shewhart and Deming, Steve Prevette has implemented a Statistical Process Control based metrics scorecard at a number of facilities, including the Chalk River Site (Canadian Nuclear Laboratories, within the Ottawa Valley Chapter area.

Steve will describe the Contractor Assurance scorecard he has established to evaluate performance at the site for internal management and for oversight by Atomic Energy of Canada Limited (AECL, a Canadian federal Crown corporation). You may find this method to be of interest for management and performance assurance of commercial and government entities.

The use of SPC and resulting rapid identification of trends (changing conditions) allows management and accountability of quantitative metrics, without an undo reliance on arbitrary targets that can lead to adverse results.

About your presenter

Steve Prevette is an advocate of Dr. Deming’s management methods and applies Statistical Process Control to performance metrics. One of his primary assignments is development and oversight of Contractor Assurance metrics efforts at the Chalk River Ontario site (Canadian Nuclear Laboratories). He has been active with the American Society for Quality since 1996. His home is in Graniteville SC supporting Fluor corporation’s Government Group. Steve is a past chair of Section 614 (Richland WA) and has maintained ties with the Section since moving to South Carolina in 2009, acting as its current webmaster.

Steve started his career as a US Navy nuclear submarine officer. At the end of the Cold War, he left the Navy and was hired by Westinghouse Hanford as a Tank Farms Maintenance Supervisor. Steve was transferred to the desk job of running performance indicators in June 1993 and has fulfilled that function for various Department of Energy contractors ever since. Analytical teams under Steve’s guidance at Savannah River Nuclear Solutions and Canadian Nuclear Laboratories provide more than4,500 statistical process control charts, Pareto charts, and other reports every month, including the chart of how many charts are made. Plants at Paducah KY and Portsmouth OH are also serviced by Steve. Steve is a member of Fluor Government Group Headquarters staff, and is developing a new SPC based scorecard for overall management of Fluor Government Group nuclear and non-nuclear work.

Steve taught evening courses at the former City University campus in Richland, and developed courses as an adjunct instructor for Aiken Technical College for Nuclear Quality Assurance. He currently teaches electronics courses for Southern Illinois University at Carbondale efforts at military bases. Steve was recently published in Kalmbach’s “Great Model Railroads 2015” and frequently gives topics on applications of statistics in the hobby of model railroading. A dozen people descend upon the “Burnt Hills and Big Flats Railroad” every three weeks to operate the model railroad as if it were a real railroad, complete with “timetable and train order” dispatching.

Centurion Conference & Event Center, 170 Colonnade Road, Nepean, ON. K2E 7J5
Networking: 5:30 p.m. to 6:00 p.m.
Buffet Style Dinner: 6:00 p.m. to 7:00 p.m.
(Please bring $20.00 cash for the buffet)
Presentation: 7:00 p.m. to 9:00 p.m.
Students who do not wish to take part in the dinner and networking may arrive at 6:45 p.m. for the 7:00 p.m. presentation - $5.00 at the door.

For full information and to register for the event, click HERE.

11. ASQ News

In this special message just for member leaders, COO Shontra Powell explains how has undergone a redesign. Discover what is new on the recently unveiled website.
Watch the video . . .

New Year Message
New board of directors chair Eric Hayler is optimistic that 2017 will be a great year for ASQ. As he takes office, find out more about his plans for the Society in the new year in his message to member leaders.
Read the message . . .

January Member Gift
The January Member Gift bundle is all about career building resources. It includes the ASQ 2016 Salary Survey, webcasts, articles, e-books, and ASQ services you may not even know about.
See the bundle . . .

Most Viewed on ASQTV
Risk management and FMEA was the most watched video on the ASQTV Channel during 2016. See for yourself why it was such a popular episode.
View episode . . .

12. ASQ Montreal Section Education Program 2017

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: Dr. David Tozer:  (514) 694-2830,

13. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:

February 1, 2017

Consult the List of Your Executive for 2017 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

14. Recertification

Is Your Recertification Due?

Look at your wallet card to see when your present certification is due to expire. If it says June 30, 2016 you should contact ASQ by phone at 1-800-248-1946 and explain your situation to them because your certification has lapsed and you are no longer certified.

If your wallet card states December 2016 you have until June 30, 2017 to get your journal to me. Why so long? Because you have an expiration date of December 31, 2016 plus or minus six months. To assist you with documenting your Recertification Units (RU) please use the Electronic Recertification Journal, or a paper equivalent, to document your claims. Please also complete the "Documentation Required" log for each section of point that you are claiming and attach all of the relevant evidence thereto. Journals with just the "ASQ Recertification Journal Application" page completed and no documented supporting evidence will not be accepted.

Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps, (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Your name is on it and no one else’s. It is portable and you can bring the recognition to your next company. Remember how hard you had to study for it? If you let it lapse you must rewrite the exam. Do you know where you will be employed in a year or so? Well congratulations if you do because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost at $69 USD to renew one certification is much less than it would be to rewrite. If you are unemployed then contact ASQ directly at 1-800-248-1946. Ask for “Recertification” then explain your unemployment situation to them. You may be able to have your due date extended. But at $69.00 that is not really that much if it will help land your next job?

If you are a member of Section 0401, Montreal then contact me (Norman) at to find out where to send your journal. If you are NOT a member of section 401 then contact ASQ directly at 1-800-248-1946.

Please DO NOT E-MAIL your journal to me. I am not set up to print all the required pages for every journal submitted. Use Canada Post or equivalent.

15. Unemployed Members Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

16. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

Advertising Rates (per ad)


 ASQ Member



First Ad



Regular size



Small size



10% discount  for 2 to 7 issues
25% discount for 8 issues (full year) 

Contact Michael Bournazian for more information

Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to and revise your profile to add mailings from your section.

How to Opt Out.

This e-mail is being sent in the course of normal Montreal Section  business to the e-mail address of record. We are not responsible for forwarded e-mails. If you no longer wish to receive e-mail communications from the Montreal Section (your section) of ASQ, please visit your ASQ account to unsubscribe or reply to this message, indicating Opt Out in the e-mail body and in the title.

Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, ASQ has suggested limitations about how many e-mails may be sent to the section members each month. This does not extend to career notifications.