Section 0401

May 2018 (Volume 68 - Issue 5)

Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.  Visit our web site at

1 - Next Event

7 - Voice Of The Customer 

13 - Executive Committee Meetings & Officers 

2 - Ad / Publicité

8 - Welcome to our New Members

14 - Unemployed Member Dues

3 - Upcoming ASQ Section 401 Events

9 - Organization Members

15 - Feedback/Advertising Rates

4 - The Editor's Corner

10 - Other ASQ Events

5 - A Word from Your Section Chair

11 - ASQ News

6 - Had You Come to the Last Event

12 - Section Education Program

1. Next Event


Wednesday, May 30, 2018


6:00 PM



1790 Cote Vertu
St. Laurent, Quebec
H4L 2A6



Ms. Dubravka Kusmic

Retired Quality Assurance Manager

Certified Quality Auditor


Please join us on May 30, 2018 to listen to our guest speaker present the topic of Biomimicry: Innovation Inspired by Nature.

2. Ad / Publicité


After three industrial revolutions, and all the damage done to the planet, are we at the point of no return? We are facing “Industry 4.0". Can our manufacturing processes and new product designs contribute to the efforts of sustainability? What is going to be the competitive edge between manufacturers?

Our speaker will explore the answers offered by Nature. Over a billion years of continual improvement, nature has come up with winning lean strategies adopted by all complex, mature ecosystems.

The presentation will look at:
  • Earth’s lean operating system and compare it with processes in industry;
  • The future of the consumer economy;
  • The need for multidisciplinary teams (engineer, biologist, ecologist, mathematician);
  • Examples of biomimicry innovations as forms, processes and systems:

-Japan's Shinkansen bullet train;

-Blue Mussel – Process of creating non-toxic adhesive;
-A wetland ecosystem;
  • An example of a circular economy in Denmark's industrial park in Kalundborg.


Dubravka Kusmic is ASQ Certified Quality Engineer (CQE) and member of the OIQ. She graduated in 1975 at University of Sarajevo (Bosnia and Herzegovina, ex-Yugoslavia) with Bachelor’s degree in Electrical Engineering. She has worked in manufacturing of electrical components for military and automotive industries, new product design, testing, approvals and reliability studies. She was a member of IEC committee TC48 for Yugoslavia: Electromechanical components for electronic equipment.

She immigrated to Canada during the civil war in Bosnia in 1994, and worked for the company WECO Electrical Connectors Inc. from 1994 until November 2017. She started as an assembler in production, and after one year, joined QA department doing inspection, and very soon started working as a Reliability Engineer. She spent the last six years in the QA Manager position. She obtained UL and CSA accreditation for WECO lab, and approved numerous products. Worked in UL and CSA technical panels for standards, which are related to terminal blocks and connectors.

Presently she is tutoring mathematics and also volunteering by helping unprivileged children to do homework and stay in high school.


ASQ Members, Non-members and Students: $30 for meal, tax and service included
New ASQ Members: Free
Drinks not included

There is FREE PARKING directly in front of the restaurant.
It is also within walking distance of the Cote-Vertu metro station, which is on the orange line.
You can also take the 121 STM Bus (Sauvé/Cote-Vertu) direction west, and get off at the Cote-Vertu/Leduc stop close to the restaurant.

Bring your business cards and be ready to network.

To register for any event or for more information on events please contact:

Dr. David Tozer


3. Upcoming ASQ Section 401 Events

September 26, 2018: Internet of Things with Walter Knitl (talk and workshop).

October 2018: A tour of PACCAR.

October 31, 2018: GA and HACCP in the Food Industry with Deborah Esplin.

November 28, 2018: Oversight of Self-regulating Professions with Gabriel Ahmarani.

Hope to see you are in the fall for our new seson of events!!

4. The Editor's Corner

Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB

This is Tammie Jo Schults.

On April 17, 2018, as Captain of Southwest Flight 1380, she safely landed a Boeing 737-700 after the aircraft suffered an engine failure with debris, causing an uncontrolled decompression of the aircraft.

She is a QUALITY individual.

Be more like Tammie Jo.


As well this month, we have the following piece written by Jean-Pierre Amiel (Senior Member and ASQ CQA), with regards to volunteering for the ASQ Montreal Leadership Team:

Wanted: Brain Juice!!

I know, I know. You’ve just started a new job, reoriented your career path, have a family to raise and you’re very busy. No time to waste. The routine!

How’s about a new kind of experience!

Your ASQ Section offers great opportunities to meet others like you, to exchange on various topics and, especially, learn about what is going on in the quality field in your area and around the world.

How would you do that? Well you could attend some of our events - We organize presentations, company tours, panel discussions and even networking events.

Not enough? Why not tell us what you would like to see or even better, why not participate in making them happen.

Your Montreal section has been around for more than 68 years (!!!), and it’s not because of our good looks (Okay, it helps). But really, it’s because we have always had individuals, like yourself, who wanted to learn and to teach and brought their commitment and energy to fruition in our development.

Learn: Because other members, like you, have been working in the quality field for years and they may have already found solutions or developed tools to your problems or situations, or they may know someone or something to handle it. You will learn to communicate with your peers, develop organizing skills, put into practice new tools, bring ideas, develop and defend them and maybe see them through development and fruition.

Teach: That’s what you give to all of us. Your freshness, your ideas, experiences and your time. You offer us this opportunity to promote, enhance and continue our legacy. The wise ones say, you learn from teaching (true?).

We don’t know everything, but we are sure open to learn.

The Leadership Team offers various volunteering options. Ask yourself what activity is right for you:

• What problems would you solve, what would you change, or what would be your personal contribution?
• Do you have specific skills or talents that you would like to share with us?
• Are you interested in acquiring a specific skill?
• What are your personal goals?
• Do you want to re-enter the job market?
• Do you want to meet new people, make contacts or share experiences?

There are many ways to get involved in the ASQ Montreal Section. Not ready to take on a commitment yet? Then take a couple of hours, come to an event and meet the members of the Leadership Team or attend one of our meetings and see for yourself.

The following elected positions of the Leadership Team (LT) guide and ensure the continued success of the Section: Section Chair; Vice Chair; Secretary and Treasurer. They require some time commitment during their mandate.

The following other positions ensure the promotion and success of Section operations, planned activities and communications with members, non-members and other sections. These functions may be shared amongst LT members. Some require more time commitment than others (ex. Newsletter, Programs).

• Membership Chair and Quality Management Program
• Programs and Arrangements Chairs
• Voice of the Customer
• Audit, Education, and Recertification Chairs
• Social Media and Web Site Committee Chairs
• Newsletter Editor
• Nominating Chair
• Historian
• Internet Liaison

Now you’re interested? Send us a note today, our next meeting is soon.

P.S.: For those members with certifications, you may claim 2.0 Recertification Units (RU) per year of service as Chair, Chair-Elect, Secretary or Treasurer and 1.5 RU per year/per committee member leader. If you perform ad hoc responsibilities, you may claim 0.2 RU per event/activity, for a total of 0.6 RU per year and 1.8 RUs MAX for ad hoc service.


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

5. A Word from your Section Chair

By Robert Demers, ASQ Senior Member, CQA & CSSGB

We deserve a silver PAR!

Although we don’t look like much because we are in the shade, our team of volunteers at the section works hard to bring you the best conferences, the best presentations every month. For those who only read us in this Newsletter every month, you are probably missing the best part of what we have to offer. All full members receive the Quality Progress magazine, but is it enough? Really!

Every month our Leadership Team (LT) meets to discuss issues and latest trends in the fields of quality. Every month we work to put together monthly presentations (we are now working on 2019) and we want your input. Tell us what you would like to learn and we will do our best to put it on the table for you.

I am on my last year as the Chair of the Section’s LT and from our Business Plan (yes we have one) I can say that we did pretty good; for 2017, we achieved the Silver level for the Performance Award Recognition (PAR).

Here is a quick review of what is in our plan:

1: Grow our membership base: This is fairly stable at around 375 members ±10.
2: Answer our membership requests: We have to guess your needs but we have good feedbacks from our monthly presentations (2017=92%, 2018=91%) on an average of 20 surveys.
3: Training activities with RU points: Eight (1/mo) at around 0.4 RU per presentation.
4: Improve communication with members: LinkedIn, Newsletters, e-mail invitations and (sometimes) direct calls.
5: Increase web-based traffic: Our LinkedIn page has more than 1000 members and our monthly Newsletter averages 800 visits (1200 clicks) and is increasing.
6: Increase section visibility: VOC committee participation, ASQ Ottawa conference participation.
7: Generate fresh ideas and share good practices: Yearly liaison meeting with Ottawa and Montreal Francophone sections.
8: Encourage new members to get involved: Added this year, Veronica, Raquibul, Nicoletta, Pierre-Luc and the return of past chair and LT member, Sam. We also have a few others in line.
9: Promote ASQ brand: We unfortunately lost our Student Branch commitment this year.

But all this work is worth nothing without you members of the community. Thank you for being members and for your support.

In case you missed one of my last articles, here is a quick reference of the latest few:
09/2017: Buzz words
10/2017: Return on ASQ Ottawa Conference
11/2017: ISO Certification Drop: Myth or Reality?
01/2018: Thanks to my team & the 8 quality principles
02/2018: Audit travelling, must be great!
03/2018: Thank you Philip B. Crosby for these fine lines
04/2018: How sick are you?

Want to read more or just flip through our past Newsletters (by year/month): Click here
Want to see the history of events held by the section since 2008: Click here
Want to chat or ask questions, visit our LinkedIn group: Click here

PS: Look me up in Linked-In and read more about me; just say you read my articles sometimes.

512 words

Give me your feedback by e-mail

6. Had You Come to the Last Event

By Eric Hosking, Senior Consultant to Shainin, CQE, CSSBB and CQA

Had you come . . . Process Improvement

For the second time in the last two years, we had original Ph.D research presented by a local Ph.D candidate. In this case, Rafael de Paula presented research on how to engage people in process improvement and reduce the free rider effect. He showed a model that describes how individuals become engaged, how improving communication improves engagement, how engagement is measured by both activity and results, and he showed the huge economic loss occurring in North America due to the lack to high levels of engagement in work forces.

He had data from multiple studies that show consistently less than a quarter of the work force is highly engaged. His specific research is to measure, in the fashion of the Predator Prey mathematical model using Zangwill theory, the link between a continuous improvement activity and the loss of time due to non-quality (ex. as the CI increases the loss decreases). One of the goals is to see if the gains from CI, which tend to dissipate in time, can be locked in and shown to be locked in. The interaction was lively since everyone present had a personal theory of why employees become disengaged.

Participants were asked for input, through the survey forms, to the 2018/2019 planning session that will be held at the next Leadership Team meeting next week.

As a special bonus for the night, Jon Schafer from PACCAR announced that he has arranged a tour of his plant. It is to be in the morning of May 15 or 17 depending on the preference of the attendees. Unfortunately the attendance is limited to the first 12 to sign up. He has committed to hold a similar tour in the fall is there is sufficient additional interest. Thank you very much Jon!

7. Voice Of The Customer

By Eric Hosking, Senior Consultant to Shainin, CQE, CSSBB and CQA

Not much to report on the ASQ central front this month.

Locally we had an event at the Via Marcello that was well received with an overall score of 88% (4 or 5 on 5). Many of the issues of the last event, where we had a surprise record crowd, were addressed with a vastly superior seating arrangement. The evening functioned smoothly by and large.

Our next Leadership Team meeting is a planning session that will lay out the 2018/2019 season of events. We already have four potential speakers and a potential to repeat the PACCAR plant tour, but we want to make sure that we cover a broad spectrum of Quality related topics. Note than we try to accommodate any members who would like to be a featured speaker, so if you have a desire to share learnings from your discipline in quality, feel free to contact a leadership team member or me at

8. Welcome to our New Members

APRIL 2018
Nacim Bernoussi
Amir Ghasemi
Behnaz Khalili
Genis S. Medina
Syed Ahmed Milad


9. Organziation Members

ASQ Montreal Section thanks our Organization Members:

Jon U. Schafer - PACCAR

10. Other ASQ Events

ASQ Montreal Francophone Section 404 (Thursday, May 10, 2018)

The ASQ Montreal Francophone section will be holding a webinar this month.  The date is set for May 10, 2018. The presentation is titled "Accord de libre-échange avec l’Europe (CETA) et comment la qualité peut être un levier de compétitivité" and will be presented by Jacques Plante.

Visit the section's website for the latest information (CLICK HERE).

ASQ Montreal Francophone Section 404 (Thursday, June 14, 2018)

The ASQ Montreal Francophone section will be holding a webinar next month.  The date is set for June 14, 2018. The presentation is titled "Changer votre organisation en devenant leader lean Six Sigma" and will be presented by Martin Carignan.

Visit the section's website for the latest information (CLICK HERE).

11. ASQ News

2018 ITAG Highlights
The 2018 Ideas to Action Gathering (ITAG) held in Seattle, WA, offered participants an opportunity to ask their transformation questions and share in discussions about the future of ASQ. Tables of member leaders brainstormed and discussed how they could participate in the "Hold, Build, Grow" strategy. They also shared what they felt was the greatest value they receive from their ASQ membership.
Read the highlights . . .

Online Services Save Millions
A new case study shows how online services and disruptive technologies are forcing companies to drop paper forms and cater to an increasingly digital-savvy customer base. One financial institution made changes to its client onboarding process and reduced the application submission-to-decision time by 20 days, cut touchpoints by 50 percent, and found a $50 million savings opportunity.
Read the case study . . .

Big Data: Big Deal?
Big data is often in the news and has led many to ask, what's the big deal? Although we've all used data to make important decisions, today's big data is often hard to analyze using yesterday's data management tools. This new episode on ASQTV looks at big data, data analytics, and predictive modeling. Once you watch it, you'll know how organizations and quality professionals, like you, can use all three.
Watch the episode . . .

ASQ Transformation
The ASQ transformation was born out of concern that the Society was not keeping pace with members' needs in today's complex and competitive environment, creating an impediment to growth. Some of the changes proposed for ASQ include technical communities being restructured into three categories by industry or topic. These include Products and Services, Infrastructure and Resources, and Monitoring and Measurement. Section affairs will transition to a new geographic communities council (GCC) structure. Individual global members will transition to GCC with the same regional representation as U.S. and Canadian members, and local member communities (LMCs) will informally organize via myASQ.

Member units will still be led by the same quality professionals who lead them today. They will continue to make decisions, plan activities, and contribute to content. Little will change about these aspects. On the financial side, member units will have budgets and funds that will be jointly managed between member leaders and ASQ staff to allow more flexibility and greater investments in member value.

These transformation proposals will allow ASQ to operate more sustainably to ensure the Society's long-term success in our increasingly regulated, high-tech environment. Those who attend the Ideas to Action Gathering on April 28, 2018, in Seattle, WA, will have the chance to discuss these changes and will leave with a clearer understanding of what is planned.
Send your comments . . .

12. ASQ Montreal Section Education Program 2018

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: Dr. David Tozer:  (514) 694-2830,

13. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:

June 6, 2018

Consult the List of Your Executive for 2018 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

14. Unemployed Members Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

15. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to and revise your profile to add mailings from your section.

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This e-mail is being sent in the course of normal Montreal Section  business to the e-mail address of record. We are not responsible for forwarded e-mails. If you no longer wish to receive e-mail communications from the Montreal Section (your section) of ASQ, please visit your ASQ account to unsubscribe or reply to this message, indicating Opt Out in the e-mail body and in the title.

Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, ASQ has suggested limitations about how many e-mails may be sent to the section members each month. This does not extend to career notifications.