Section 0401

February 2020 (Volume 70 - Issue 2)

Our objective: To increase awareness, interest, and involvement in

section activities and quality-related subjects.

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1 - Next Event

7 - Voice Of The Customer 

13 - Section Education Program 

2 - Ad / Publicité

8 - Student Outreach Committee

14 - Executive Committee Meetings & Officers

3 - Upcoming ASQ Section 401 Events

9 - Welcome to our New Members

15 - Unemployed Member Dues

4 - The Editor's Corner

10 - Organization Members

16 - Feedback/Advertising Rates

5 - A Word from Your Section Chair

11 - Other ASQ Events

6 - Had You Come to the Last Event

12 - ASQ News


1. Next Event


Wednesday, February 26, 2020


6:00 PM


Sheraton Montreal Airport Hotel

555 McMillan Avenue
Dorval, Quebec
H9P 1B7

Vincent Béchard
Analytical Decision Specialist at Différence


Please join us on February 26th, 2020 to watch our guest speaker deliver the topic of How Simulation Can Enhance Scheduling by Avoiding Lean Waste.

2. Ad / Publicité



How good are you at planning production? Does the weekly plan unfold as scheduled? No deviance? No last-minute improvised change? Hum . . .

Lean wastes can be experienced when executing a production schedule: waiting time, excessive motion, undesired inventories piling up, etc. Why does this happen? Often because scheduling did not anticipate and account for queuing effects (lining up for resources, supervisors, stations, etc.), complex coordination (which results in queuing!), variability in cycle times and arrival rates (buffers or inventories piling up) and, not to mention, WASTE OF TALENT! Skilled people not helping to produce viable schedules, skilled people spending hours in playing deficient spreadsheets . . .

There is a very strong relationship between Lean, Simulation and statistics: see this post. What if a simulation engine could speed-up the scheduling exercise? All the planned operations tested before they happen? Hey, it would be possible to prevent Lean waste! This is what will be explained during this presentation, with an illustration on an underground mine construction process.

Additional readings

ASQ Montréal (French):

Article at the Industrial Engineering and Operations Management conference (Detroit, 2016):


Since 2004, Vincent Béchard has been acting as a decision-making consultant in the areas of modelling, simulation and optimization of industrial operations. His skills and competencies are based on statistics and data science, exploratory data analysis, design of scientific applications, discrete event simulation, black-box optimization and Lean Six Sigma. He is familiar with parts and materials handling, operations and traffic, reliability and maintenance, logistics and scheduling, and supply chains. His diversified experience includes surface and underground mining, port operations, smelting facilities, manufacturing of food and beverages, baggage handling and airport operations, industrial greenhouses, pharmaceutical and pulp and paper industries. Vincent’s best-known technologies are Flexsim, Anylogic, Java, C#, Excel VBA, R, and JMP. He has been working at Différence since 2019.

$45 for all particpants.
Free for ASQ members attending their first event.


Dinner will be served at 6:00pm.
Arrive early for the food and to network with fellow Quality professionals.

Attendees to this event will  will recieve 0.5 RUs.

Bring your business cards and be ready to network



To register for this event, send an e-mail confirming your presence to:

3. Upcoming ASQ Section 401 Events

Here is a tentative list of events we are planning for the first half of 2020:

March 25, 2020: Women in Quality - Panel Event.

April 29, 2020: Food Fraud.

What is Food Fraud? Food fraud is the deliberate misrepresentation or modification/adulteration or substitution of a food ingredient or product for profit and without declaring the actions to the consumer. Food fraud can also be disagreements and differing interpretations of how to legally present a food type or origin.

Food fraud can happen at many levels and in all businesses that work with food from the farmer/fisherman to ingredient manufacturers, producers, retailers, restaurants and caterers. Of course, in the end the consumer is always affected. Sometimes, it is only a loss of value and sometimes there are health risks involved.

Our speaker will present some examples of food fraud with different motives, from different areas of the food world and that affect consumers in different ways. Food fraud is not new. There are documented examples, even from antiquity, but with the increase in the amount of food being produced outside of the home, the temptation, the profits and the examples increase.

Our speaker for our April Event will be Deborah Esplin. She is a food safety and quality contract auditor with SAI Global with sixteen years experience in food production and auditing. For thirteen years she worked in nut and granola processing, snack, fruit and trail mixes, dry ingredients, wheat-based and gluten-free bakery products, packing of drink mix, natural products and pharmaceutical powders and pills. For the last three years, Deborah has been a consultant and food safety and quality auditor, Deborah has carried almost 200 audits in food manufacturing plants in North America. Food fraud detection and controls are an important element of many of the standards audited and Deborah has had the chance to review the plans of big and small manufacturers, as well as having several trainings on the subject with reputable training bodies.

May 27, 2020: Pecha Kucha Night. If you would like to be one of our 4 speakers for this popular event, please contact someone on our leadership team.

Hope to see you all at these events in 2020!!

4. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB

Some things in life we have high expections for, other things not so much. One thing I always have "not so much" expectation for is feedback on my writings here in The Editor's Corner. I would say that I get feedback about once per year regarding something that I wrote. I am not writing this to say that it bothers me, but that is the statistical reality.

And I certianly did not expect any feedback regarding my image meme from the January 2020 newsletter (see below): a small tribute to a man who, from my teenage days, I have always condisered a quality, consumate musician, as well as my own personal poet laurete.


How satisfying it was then, on this past January 25th, to receive an e-mail from my Leadership Team brother J.P. Amiel. "My goodness, this is actual feedback", I thought to myself. It went as follows . . . with only some minor editorial corrections:

"I am not a great fan of Rush, but one of their 2010 concerts has run on TV on several occasions; yesterday, as a matter of fact. It gave me another opportunity to re-see Neil beat away on his drum set. Quite an impressive performance and so many drums and gadgets. On the news, I heard that he also wrote the lyrics to most of their songs.

When you consider that their musical numbers run for (sometimes) more than ten minutes, that the audience seemed to know not only the words but the exact next drum roll, boom or bang… well that is also remarkable and demonstrates real “quality”. A constant.

Throw in that they are in my venerable age group and have been doing this for quite a long while, this definitely made him, and them, quite a quality phenomenon."

I have written about this before in previous Newsletters, but it begs repeating on occasion: QUALITY is not just something you should strive for during your paid job, for which you have the word "Quality" in your job title, and for which suppliers and customers look to you as the beacon of "Qualityness".

Quality is something you should expect out of life in general: from your family, your friends, the sports teams you cheer for, the garage that services your car, the store you buy your food from, the hospital/clinic that treats your when you are ill, the music you listen to, etc. You get the picture.

I also feel strongly that Quality is synonymous with Respect. The fact that you do something a certain way to assure that not only you are happy and satisfied with the result, but also the receiver of that something is, actually shows that you respect the both receiver and yourself.

So be Respectful of yourself and others, and make Quality a constant habit.


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

5. A Word from your Section Chair

By Eric Hosking, Senior Consultant to Shainin, CQE, CSSBB and CQA

January has been a busy month for the teams organizing events. We attended the Pharma Live event held at the Universite de Montreal for the second year, and interacted with dozens and dozens of graduate students to create awareness of how the ASQ can be beneficial to them in their research and in their disciplines. Veronica Marquez coordinated our presence at the event. Amine and Nidia manned the kiosk. I got to watch them. Thanks for the help folks.

Our Program Chair, Sabrina, was our featured speaker this month, giving a passionate talk on risk management in GxP industries. As I said last month, there's nothing like leading by example. Thanks Sabrina.

Much to our chagrin, our panel event, Quality Careers for Engineers, planned to be held at ETS had to be cancelled when we were advised the day before the event that the planned venue was no longer available. Very frustrating. Special thanks to Veronica who did all the heavy lifting and for getting so close. On behalf of the leadership team, let me apologize to any members who had made plans to attend. I hope we reached you fast enough with the news.

While we continue to prepare our Section 401 monthly events, a multi-section steering team for the national conference has been formed. The conference is to held in Toronto on the 19th and 20th of October this year, so mark your calendars with the dates. The steering team is planning to set up a web site to promote the event. We will advise you when it becomes available.

ASQ HQ have advised that they have 5 priorities this year. 4 are internal to the administration of sections and only affect the leadership team. The one that touches all members is the insistence that Sections use MyASQ as the web medium for communicating with sections. Our section has launched its MyASQ site and you can go online and have a look at it, but we continue to use an independant Internet Host and to retain the website you are familiar with. Why? The chosen host allows us to do things MyASQ does not do currently. Perhaps the most important is to launch notifications on short notice, deliver the newsletter, and any other communications to all section members that have to occur simultaneously. MyASQ is subject to upgrades and we await the functionality we require.

Another piece of HQ business relates to the unfortunate circumstance of the dissolution of Section 404, which is meant to take place formally this month when the ASQ board sits and approves the dissolution. To accommodate members from 404 who chose to associate with Section 401 we have committed to an agenda featuring events in both French and English. Ironically, the ETS event mentioned above was meant to be the first francophone event hosted by our Section. Not to be discouraged though, others will follow in short order.

Our event calendar, as you can see in this newsletter, is now full until the summer. That being said, we always look forward to suggestions for speakers/events and topics, and you can make them to any of the contacts on the contacts page of our website. We would be happy to hear from you.


Give me your feedback by e-mail

6. Had You Come to the Last Event

By Amine Djeffal, CQA, RAC, Quality and Regulatory Affairs Professional

Had you come . . . Risk in GXP Industries.
On January 29th, 2020 we had the opportunity to attend Sabrina Ippolito’s presentation about Risk in GxP Industries. Sabrina has been working in the field of training and development for ten years. In addition to delivering knowledge to the cannabis emerging industry, she provides training and consulting services to clients who are interested in developing their QMS to achieve ISO 9001 certification and beyond. As an auditor, she conducts third-party certification and surveillance audits and has taught courses on topics such as ISO 9001:2015 requirements, internal auditing, HACCP and Pharmaceuticals GMP/GDP, just to name few.

Many topics were discussed during the presentation. We learned the difference between Quality Management and Risk Management. In fact, in most industries, we cannot discuss quality management without also considering the impact of risk. In addition, proactive versus reactive approaches when managing risks were discussed along with the Plan-Do-Check-Act (PDCA) cycle, which is emphasized in ISO 9001:2015. The international standard employs the process approach, which incorporates the PDCA cycle and risk-based thinking.

For those working in the pharmaceuticals/biotechnologies industries: what Sabrina was highlighting in her presentation in terms of risk assessment, risk control, and risk review is in line with the ICH Q9 guideline (Quality Risk Management).

About risk and opportunities, one of the attendees mentioned that there always be a residual (remote) risks that companies should be considering or willing to accept or not. This can be integrated in what we call the Strength, Weaknesses, Opportunities, threats (SWOT) analysis.


At the end of the presentation one person working in the pharmaceutical industry stressed that ISO 9001 is a voluntary standard, whereas compliance to Good Manufacturing Practices (GMP) is a regulatory requirement. In fact, ISO 9001 can be used as a framework in any QMS. It guides continous improvement efforts and the output data provides information for evidence-based decision making. The 2018 update of Health Canada GMP highlights risk-based thinking and management review, two topics embedded in ISO 9001:2015.

Overall the topic was very interesting and worth your attendance. It is also too broad to be covered in one evening. Throughout Sabrina’s presentation, I couldn't help but think about Vioxx heart risks, Heparin contamination, polyuretane in breast implants, the nitrosamines crisis or the recent Coronavirus outbreak, and their impacts on human health. In all these cases, risk management was lacking or poorly conducted, actions came too late. Definitely there are many lessons to be learned.


7. Voice Of The Customer

By Eric Hosking, Senior Consultant to Shainin, CQE, CSSBB and CQA

Our first speaker event of 2020 featured Sabrina Ippolito, who is also our Program Chair. She educated us on the Risk Management in GxP Industries, pulling on her vast experience in the domain.

In addition to taking us through the link between ISO 9001:2015 standard and risk, she used many anecdotes from her personal experience to illustrate her points. The audience was very appreciative and the feedback reflected it. She garnered a 91%, 4 or 5 out of 5.

The event was held in a venue that is very familiar to us. We expect to be back at the Sheraton Dorval Airport, the home of our events for many, many years, after a period of about three years that saw us explore venues closer to downtown as well as the Sheraton. The Sheraton has always provided top notch service and facilities and the feedback from our events at all venues has proven that. January was no exception. The room was rated 100% and the meal was rated 94% 4 or 5 out of 5.


Give me your feedback by e-mail

8. Student Outreach Committee

By Veronica Marquez, M.Sc., CSSBB, ASQ Senior Member, Student Outreach Committee Chair

As noted above, our Section Chair Eric Hosking visited our Pharma Live kiosk this past January. Here is his review:

The 4th annual Pharma LIve event was held at the U of M in the Jean Coutu Pavilion main lobby, this past January 24th. Some 200 hundred students in the field of pharmacology gathered for wine and hor d'oeuvres and networking interaction.

To create awareness amongst the students of the impact that quality could have on their careers, ASQ Montreal Section 401 set up a table manned by Amine Djeffal and Nidia Noel. The table had a paper description of all of the ASQ certifications available, and a small powerpoint presentation describing the section history and activities running on a loop. The table was busy all evening with visits from people who were interested in learning what the ASQ was and what it had to offer.

Two things were surprising: The number of visits from doctoral level students in pharmacology and related branches of study, and their generally vague understanding of how to define quality broadly across disciplines beyond their own and how to achieve it. In most cases the ASQ and its quality tools and quality certifications were completely unknown to the visitors. Awareness of things like Six Sigma yellow, green or black belts was very low. Needless to say we were active all night long explaining those things.

Since there was always lots to do, the evening flew by. It was very enjoyable for me. I was away from the table when Nidia was at that the table. Amine manned the table pretty much all night and I can say he is a natural salesman with no fear of engaging visitors and promoting the merits of the ASQ.

Good job everybody!

Contactez-moi pour plus de détail:

Suivez-nous pour plus d’informations: Student Outreach LinkedIn Group

See you soon! é bientét!
Veronica Marquez, M.Sc., CSSBB, ASQ Senior Member
Student Outreach Committee Chair

9. Welcome to our New Members

Vincent Bechard
Mani Kanta Rajkumar
Serge Foffe Saamago


10. Organization Members

ASQ Montreal Section thanks our Organization Members:

Jon U. Schafer - PACCAR

11. Other ASQ Events

Stay tuned for upcoming events in 2020!!

12. ASQ News

Register Today For 2020 Lean And Six Sigma Conference

13. ASQ Montreal Section Education Program 2020

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: Dr. David Tozer:  (514) 694-2830,

14. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:

March 4, 2020

Consult the List of Your Executive for 2020 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

15. Unemployed Members Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.


16. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
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Newsletter Editor: Michael Bournazian, Eng.
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