|January 2009, Volume 59, Issue 1|
|Our objective: To increase
awareness, interest, and involvement in Section activities and
|Next event||Welcome to our new members||ASQ News|
|Ad / Publicité||Sustaining Members||Section Education Program 2008-2009|
|The Editor's Corner||Quality
in Healthcare – had
you been there,
|Executive Committee Meetings & Officers|
|A Word from your Section Chair||ASQ Certification & Recertification|
|This season's planned events||Other ASQ event||Advertising Rates|
Networking Event –
Are you a "Fad Manager"?
Date: Wednesday, January 28, 2009
Time: 6:00 PM
Place: Hilton Hotel, Dorval (PET) Airport
Hélène Giroux, Ph.D.,
ASQ Sr. member, Associate Professor of Logistics and Operations Management at HEC Montréal
Includes supper and Parking!
fad is a new management method that becomes widely popular for a short
period and is then pronounced out-of-fashion. In the past, many
management practices, including those from Quality, have been
implemented more as a “Fad” than a natural
progression of continuous improvement and/or best practice
adoption. Why? How can we see it coming? What can we do about it?
Bring your business cards and be ready to network!
For registrations or information please contact:
Mitchell Daudier at (450) 463-0990 or e-mail at firstname.lastname@example.org
Hélène Giroux – Ph.D., Associate Professor, Logistics and Operations Management, HEC Montréal
Hélène Giroux has studied and presented on the topic of management fashions in both Quality and educational forums, locally and internationally. She presented “Professionals and management fashions: The case of the Quality movement” at the 24th EGOS Colloquium held in Amsterdam on July 10 to 12, 2008. She holds a B.A. in Biology, an MBA and a Ph.D. in Organizational communication. Hélène has conducted extensive research on the history of quality management (in particular, how quality management evolved into TQM) and other studies involving Quality management practices. She comes to our networking session curious as to how other Quality professionals see the introduction of Quality management practices and methodologies.
This event should be a reflective review of past management fashions, especially those in Quality, and hopefully an insightful discussion on why such fashions occur and what we can best do to adjust to them rather than be their “victim”.
Chantale Simard, ASQ Senior
CMQ/OE, Newsletter Editor
Surgical Safety Checklist
I heard a lot of good comments and follow up discussions about our last event : Quality In The Health Care System by Jill Sporidis from QMI-SAI Global. I unfortunately missed it… Have you been there or not, I encourage you to read Eric Stern's article, in this Newsletter, where he came from on this presentation and explained why he proposed the subject in the first place.
One of our regular event attendants, Michael Bournazian, brought to my attention the result of the World Health Organization's Safe Surgery Saves Lives program study implementing checklist in operating rooms. The study, led by the WHO and Dr. Atul Gawande of the Harvard School of Public Health, appears in the New England Journal of Medicine’s published at www.nejm.org January 14, 2009 (NEJM). They « hypothesized that a program to implement a 19-item surgical safety checklist designed to improve team communication and consistency of care would reduce complications and deaths associated with surgery ».
The international pilot study took place in eight hospitals around the world (including Toronto General Hospital) between October 2007 and September 2008. The results speak for themselves: “The rate of death was 1.5% before the checklist was introduced and declined to 0.8% afterward (P=0.003). Inpatient complications occurred in 11.0% of patients at baseline and in 7.0% after introduction of the checklist (P<0.001). » (source: NEJM).
It is really encouraging to see another proof that the use of simple quality tool can prevent problems and make a difference.
Here are some interesting links to learn more about this study:
Gordon Ayotte, ASQ CQE,
third event of the season covered a very interesting topic and one we
can all related to “Quality in the Healthcare
System” by Jill Sporidis who did a fabulous presentation.
Mitchell Daudier, Program Chair
Date, time, and location will be confirmed as we progress into the year. Most events are planned for Wednesday evenings and are held at the Dorval (PET) Airport Hilton Hotel. Watch the newsletter and our web site for further details.
Eric Brunelle, Vincent J. Cameron, Amin Chaabane, Marco Ciarlo, Lolita Escarabajal, Rafael J. Mateo C., Mohamed Nizar Miniaoui, Mark Sinclair, Paul S. Sinclair, Nicola Sisto and Yu Ping Zhang
By Eric Stern, ASQ Senior Member, CQA, and certified coaching system coach.
My personal upsets got me to look for health system quality solutions
It all started when in February 2007 I found out that one of several tumors that appeared on my calf the year before had the signature of malignant melanoma. By May specialists at the McGill University Medical Center identified the only surgeon in Canada qualified to perform a complex perfusion that was expected to completely remove melanoma with a probability of 40%. June the 6th I was wheeled to the operation room, but the Intensive Care Unit did not have enough nurses, so I was sent home. June the 23rd I was again prepared for surgery but all cardiologists who could have assisted were busy with more urgent cases. My surgeon went on vacation in July. It was August the 22nd that I was finally operated. All this while the melanoma could have spread to more vital organs, with little chance of healing. As I write in January 2008 it seems that the operation was successful and, aside of a few secondary effects, there are no signs of melanoma. As I was moved from hospital to hospital I experienced the loss of medical files, the transmission of incomplete and inaccurate medical prescriptions, promises of referrals to other specialists that were not fulfilled and a few other minor upsets. I knew that I cannot change the resource limitations but I thought I could contribute to improvements using quality principles.
The ASQ approach
I convinced my fellow ASQ section executive members to organize an event on the subject. I contacted the quality departments in hospitals that I stayed in, others in other hospitals, nurses from the CLSC, without succeeding in getting them interested in speaking on the subject, or even attending a potential event. They were too busy.
Jill Sporidis from QMI-SAI Global graciously agreed to come to our event and present “Quality Management Systems – Process Improvement Guidelines for Healthcare Service Providers“. (...)
section 404 Montréal francophone de l'ASQ
"Clinique qualité : ce que j'en sais ! ce que j'en fais !".
de discussion avec Rosaire Ratelle et Gilles Dussault comme animateurs.
Le 28 février à 18h au
restaurant El Toro, 1647 Fleury à Montréal. Pour
information visitez www.asq0404.org.
Quality for Life Story
& Audio: Paul
Borawski on the 2008 Future of Quality Study
Calibration Technicians Needed
Improving Implementations, New or Old
Manufacturers Deal With the Economic Slowdown
By David Tozer, Ph.D., ASQ CQE
and SSBB, Education & Audit Chair
Having ASQ certification gives you an edge in the market and can significantly increase your income.
ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the downsizing environment we live in. People who take the section-sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self-study, have an 80%, or better, chance of passing the examination on the first attempt.
ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.
Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.
Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.
Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.
Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.
Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.
Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.
Calendar and Registration Form
Questions? In house courses, etc.: David Tozer: (514) 694-2830, mailto:email@example.com
Executive Committee (Leadership Team) Meetings are held at
different locations, starting at 6 PM. The next regular meetings are
tentatively scheduled for :
2009-02-04, 2009-03-04, 2009-04-01, 2009-05-06 and 2009-06-03Consult the List of Your Executive for 2008-2009 here
Note that all dates planned are subject to change. Please call ahead to attend by contacting the Section Chair or the Section Secretary.
Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).
Please visit www.asqmontreal.qc.ca/Certification/Exmdates.html for exam dates.
For members interested in preparing their journals for recertification, please contact Norman Dickinson, Recertification Chair, at telephone: (514) 334-6102 or e-mail: firstname.lastname@example.org .
Please send us
comments about the ASQ Montreal Section 0401 E-Newsletter (topics,
layout, length, etc.). Do you want to contribute an
article (English or French)
a good idea ?
Contact us by e-mail.
We invite you to forward this Newsletter to friends and colleagues who may be interested.
The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section postal address: 11, La Fleur, Lasalle, Québec, H8R 3G4.
Section web site: www.asqmontreal.qc.ca
Newsletter Editor: Chantale Simard 514 941-5695
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
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