Next
event
Change
management
during challenging times
Date:
Wednesday, October 21, 2009
Time:
6:00 PM
Place:
Wyndham
Montreal Aeroport Hotel (PET Airport)
12
505 Cote de Liesse | Montreal, Quebec H9P 1B7
Be aware of road construction
Speaker:
Sylvain
Gauthier, B.Eng., MBA, PMP
| Cost: |
ASQ
Members
$40 |
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Non-members
$50 |
As organizations strive to remain ahead of the competition or pass this
through this severe crisis, there will inevitably and often comes the
need for change. All successful organizations regularly use change to
improve processes and increase performance. While these times of change
can be a great opportunity for an organization, it also can be a time
of stress and anxiety for all involved. Not all organizations are in a
position to make these changes effectively and efficiently, and for
many their efforts often fall short of the intended goals.
Part of the
presentation will review:
- Introduction
to change
management excellence
- Defining
how the organization needs to
change
- Defining
what the organization needs to do to change
- The
organization’s change management methodology
- Reinforcing
desired behavior
- Managing
the organization’s change process
For quality professionals managing changes, it is a great opportunity
to reflect on what is happening in your organization and compare with
what others are doing in these challenging times.
Includes supper and Parking!
Bring
your business cards and be ready to network!
For
registrations or information please contact:
Mitchell Daudier at (450) 463-0990 or e-mail at mdaudier@thellen.ca
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Ad
/
Publicité
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Sylvain
Gauthier, B.Eng., MBA, PMP
Sylvain
is a professional specializing in project management in the field of
new product and business development. His last project was for the
Beijing 2008 Olympic games.
He has a solid background and extensive experience in business
planning, cost management and the implementation of project management
office for large corporations. For the past 20 years he worked with
project teams with telecom service providers, equipment manufacturer,
IT, TV broadcasting and e-business in Canada, US, Europe and
Asia. Sylvain's professional experience is centered on the practical
application of Project Management (PM) and Value Analysis (VA) Value
Engineering (VE) principles and concepts for improving products and
processes costs.
Over the years, Sylvain has negotiated more then 50
international project contracts with International properties (Formula
One world Championship, Disney, NHL, Cirque Du Soleil) TV Networks
& stations, Supply chain specialists , telecommunication
equipment
providers . A lot of them were done in China.
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The
Editor's Corner
 By
Chantale Simard,
ASQ Senior Member, CMQ/OE, Newsletter Editor and Vice-Chair
Customer Service strategy
If it is true... Why do companies such as Bell enforce sales quotas on
their Customer
Service employees? Why put the priority on sales at the detriment of
service? And how is it possible that they wait for the story to appear
on a television show such as “La facture” to change
their priorities? Indeed, towards the end of the show aired on October
13th on Radio-Canada, we learn that they will henceforth put the
priority on customer satisfaction. On the other hand, the manner for
making sure that this new approach is effective is not clear at all.
Are they listening to their customers? I have difficulty to believe
that they were unaware of the level of satisfaction of their customers.
Perhaps the managers calculated that it was more profitable for the
company to encourage their Customer Service agents to make sales and to
reduce the duration of the calls at the detriment of service
quality… In quality management, we learn that, for a service
firm, to meet customer satisfaction and to even exceed his expectations
so that the customer is delighted is a key factor of success. It is by
improving the service performance and the customer experience that we
can reach such a stage.
I will certainly try to follow Bell and its
competitors’ strategy. I hope at least that this story will
be profitable to other service firms in making them aware of the
importance of the customer perception of his experience, especially
with Customer Service.
Give
me your feedback by e-mail
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A
Word from your Section Chair
 By Gordon
Ayotte,
ASQ CQE, Section Chair
Our
first event was off to a great start with a dynamic and interesting
presentation from Mr. Livio Di Francesco on Cost of Poor Quality which
led to a very animated and energetic question and answer period.
Some of the topics we hope to cover/discuss during this season and
tools to be used when Working with Teams are Storyboard, Effective
Meetings, Maintaining Teams, Working with Numbers; Pareto, Check
Sheets, Histogram, Working with Ideas; Brainstorming, Fishbone and
Force Field.
For those considering a career as a Quality Professional not only I
encourage you to join as a member but you should also consider taking
courses and/or obtaining certification from ASQ in order to get
recognition for your expertise and qualifications.
We are always interested in your comments and feedback how your ASQ
section can serve you better so please do not hesitate to contact us.
Please come and join us for great evenings of learning’s and
networking.
Give
me your feedback by e-mail
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History
of ASQ
events we've organized; any more suggestions?
by Raymond
E. Dyer - ASQ CMQ/OE & CQA, Voice of the Customer Chair
ASQ
has recently formalized the role of Voice of the Customer or "VOC"
Chair. One of its "Specific Duties and Responsibilities" is
to "Be an advocate for member value, satisfaction, and
loyalty.". For quite some time now, your Section Leadership
Team has been asking you for input on what you need, want, would be
interested in, and how happy you are with what we do, using all sorts
of tools like surveys at our events, requests via our newsletter,
discussions in our Internet based networking groups like Yahoo (http://tech.groups.yahoo.com/group/Quality_Montreal)
& LinkedIn (http://www.linkedin.com/e/gis/90170/0FE5E069F508), etc. So, while
we'll
continue using these vehicles to get your thoughts on what you would
like us to do, I'll start using the new tools now available for VOC
Chairs, e.g. Internet surveys. You have my word we'll keep
them brief and not too frequent so as not to overwhelm your e-mails or
time.
Along
those lines, in order to satisfy our members, we're always searching
for topics of interest to them. One of the recent activities
my colleagues Chantale Simard (Newsletter Editor) & Norman
Dickinson (Internet Liaison) have helped me with is to post a
historical listing of events we've organized over the past few
years. To get to it, simply go to our web site, i.e. http://www.asqmontreal.qc.ca and
then click on the "A
History of Events Held by ASQ Montreal" link. For the more recent
events, you'll actually have a link to our e-newsletter archive that
covered that event. The idea for posting this is not only to
demonstrate what we've organized for the section over the years but
also to provide stimulus as to what might be of interest for future
events, i.e. hearing your voice on what you would like to have.
Here's
where you come in.
Please send any and all pertinent ideas for future events to a member
of your Leadership Team, preferably to our Program Chair Mitchell
Daudier but any other Leadership Team member (VOC Chair, Newsletter
Editor, Internet Liaison, etc.) will do as well. For example,
someone recently suggested "Quality in construction". Do you have any
suggestions?
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This
season’s planned events
By
Mitchell Daudier,
Program Chair
Date,
time,
and location
will be confirmed as we progress into the year. Most events
are
planned for Wednesday evenings and are held at the Hotel
Montréal Aéroport. Watch the Newsletter
and our web site for
further
details.
|
Date
|
Event
|
Speaker(s)
|
|
November
18th, 2009
|
Risk
Management / Business continuity
|
Barry Mooney, Director of
Training (BSI) |
|
January
20th, 2010
|
Networking
- ASQ 60th Anniversary
|
To be determined |
|
February
17th, 2010
|
Pharmaceutical
GXP
|
To be determined |
|
March
17th, 2010
|
Aerospace
|
To be determined |
|
April
21, 2010
|
Change
management
|
To be determined |
|
May
19th, 2010
|
Supply
Chain Management
|
To be determined |
|
July
2010
|
2010
Sections 404 and 401 Golf Tournament
|
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Our
backup subjects are: Healthcare system, New technologies in Quality,
Motivation and Other aspects of Cost of quality.
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Give
me your feedback by e-mail
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Welcome
to our new members
Rosa
Amodeo, Nicholas Blahuta, Khaled T. Khattab and Houman Mehrabadi
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Sustaining
Members
ASQ
Montreal
Section thanks our
Sustaining
Members:
Bombardier
Aerospace
QMI-SAI
Gobal
S. C.
Johnson A
Family Company
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Prochaine
activité de la section Montréal Francophone 404
:
Bombardier
aéronautique - visite
d’une cellule d’assemblage CL-605 le 29
octobre à 18h15
Centre Administratif de
Bombardier
Aéronautique
400, chemin de la Côte-Vertu Ouest
Dorval (Québec) H4S 1Y9
Pour
plus d'information visitez le www.asq0404.org/activites/calendrier.jsp.
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ISO
27001 Standard Keeps Information Systems Security in Check
One
of our leadership team
member, Sam Weissfelner AIEA, ASQ CSQE, CQA, invites you to read this
article
about ISO27001, where Accreditation News spoke to Bridge Point
Communications and Fujitsu Australia about the challenges and benefits
of this certification.
Information Security Management System (ISMS) standard ISO 27001
specifies the requirements and processes that enable an organisation to
establish, manage and maintain an effective information management
system using a continual improvement approach.
Full
article
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ASQ
News
Food
Safety Experts Wanted for
ASQ Advocacy Initiatives
As
part of its advocacy work, ASQ is working with ANAB/ACLASS on food
safety legislative initiatives. These initiatives aim to ensure that
proposed food safety legislation contains provisions to acknowledge and
encourage the role of accredited third-party conformity assessment in
enhancing food safety.
If
you have experience in the
areas of food quality and international quality management systems
standards and you are interested in getting involved in this work,
contact Michelle Mason at ASQ headquarters (mmason@asq.org).
Free
Webinar Series Explores
How Quality Tools Apply to Healthcare
ASQ
is offering members a new, free webinar every month that explores how quality tools and
methodologies can be applied to healthcare issues such as patient
safety, error reduction, cost reduction, and efficiency. With the
healthcare industry currently looking for quality professionals, this
may be an opportunity for your members to learn how their quality
skills can be used in the healthcare market. Click
here to view archived webinars or see what's coming up.
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ASQ
Montreal Section Education Program 2009-2010
By David
Tozer,
Ph.D., ASQ CQE and SSBB, Education & Audit Chair
Having ASQ certification gives you an edge in
the market
and can significantly increase your income.
ASQ Certification often leads to higher paying
employment.
The money invested in education and certification increases chances of
finding employment quickly in the down sizing environment we live in.
People who take the section sponsored refresher courses, and spend at
least twice as much time as spent in the classroom on self study, have
an 80%, or better, chance of passing the examination on the first
attempt.
Certified Quality Engineer Topics include:
quality
concepts, cost of quality, human resources, team formation and group
dynamics, inspection, metrology, sampling, reliability, quality
standards, quality audit, statistics, design of experiments, process
improvement, liability, and modern management methods for improving
quality.
Certified Six Sigma Black Belt Topics
include: quality
concepts, cost of quality, enterprise wide deployment, business process
management, project management, team formation and group dynamics,
define, measure, analyze, improve, control, lean enterprise,
statistics, design of experiments, and design for six sigma.
Certified Six Sigma Green Belt Topics include:
quality
concepts, cost of quality, enterprise wide deployment, business process
management, project management, team formation and group dynamics,
define, measure, analyze, improve, control, and statistics.
Certified Manager of Quality/Organizational Excellence Topics
include: quality concepts, quality planning, customer focus, quality
standards, project management, cost of quality, team formation and
group dynamics, human resources and improvement.
Certified Quality Auditor Topics include: quality concepts,
team
formation and group dynamics, management responsibility, audit
objectives, audit preparation, audit conduct, audit reporting,
sampling, and basic statistics.
Certified Quality Inspector Topics include:
quality
concepts, team formation and group dynamics, geometry, metrology,
reading drawings, mechanical processes, statistical process control,
inspection, and sampling.
Calendar and Registration Form
Questions?
In house
courses, etc.: David Tozer: (514) 694-2830, mailto:davidtozer@qualitiqua.com
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Executive
Committee Meetings
Section Executive Committee
(Leadership Team) Meetings are held at different locations, starting at
6 PM. The next regular meeting is tentatively scheduled for :
2009-11-04,
2010-01-06, 2010-02-03, 2010-03-03,
2010-04-07, 2010-05-05 and 2010-06-02
Consult the List of Your Executive for
2009-2010 here
Note that all dates planned are subject to change. Please call ahead to
attend by contacting the Section Chair or the Section Secretary.
Note: Available on request for section members
only are
minutes of section executive meetings (contact the Secretary) and
section operating budget information (contact the Treasurer).
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ASQ
Certification & Recertification
Please
visit www.asqmontreal.qc.ca/Certification/Exmdates.html for exams dates.
For members
interested in preparing their journals for recertification, please
contact Norman Dickinson, Recertification Chair, at telephone: (514) 334-6102
or e-mail: n.dickinson@alumni.concordia.ca .
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Feedback
Please
send us your comments about the ASQ Montreal Section 0401 E-Newsletter
(topics, layout, length, etc.). Do you want to
contribute an
article (English or French) or a good idea ?
Contact us by e-mail.
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Pass it on
We
invite you to forward this Newsletter to friends and colleagues who may
be interested.
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The ASQ
Montreal
Section 0401 Newsletter is prepared by and published for its members.
Section
postal address: 11, La Fleur, Lasalle, Québec, H8R 3G4.
Section
web site: www.asqmontreal.qc.ca
Newsletter
Editor: Chantale
Simard 514 941-5695
The
opinions expressed in the Newsletter are those of the authors, not
those of ASQ. Articles may be reproduced if the source is stated
If you
are an ASQ Montreal
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How to
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