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Montreal Section 0401
NEWSLETTER


November 2009, Volume 59, Issue 8

Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.

Next event

This season's planned events

ASQ News

Ad / Publicité

Welcome to our new members

Section Education Program 2008-2009

The Editor's Corner

Sustaining Members

Executive Committee Meetings & Officers 

A Word from your Section Chair

Other ASQ event

ASQ Certification & Recertification

Survey results

Quality at Alstom Canada

Advertising Rates 


Next event

Business Continuity and Risk Management

Date:     Wednesday, November 18, 2009    

Time:     6:00 PM

Place:     Wyndham Montreal Aeroport Hotel (PET Airport)

12 505 Cote de Liesse | Montreal, Quebec H9P 1B7
Be aware of road construction

Speaker: 

L. Di Francesco

Georges Cowan, Senior BCP-GRC Consultant
Cristian Dragnef, Lead auditor, BSI


Cost:   ASQ Members $40

Non-members $50


Organizations want to show their clients that their supplier will be available even if they face troublesome times. Your clients request that you confirm you will be capable of making it out of trouble waters.

Georges Cowan and Cristian Dragnef present Business Continuity and Risk Management for the organization. Why use Business Continuity (BCP) and Information and Communication Technologies (DRP) standards to ensure that your organization can withstand a major interruption (building or systems interruption, human interruption ice storm or pandemic)? How they relate to other standards? Why is risk management so important to continuity? Why use the Plan-Do-Check-Act methodology? With the rising importance of Risk Management, you should contemplate to use a risk management framework.

Judge yourself and see if the information threats are indeed affecting your bottom line. Are your information security related spending going to the right place? Is Information Risk Management the right solution to answer these questions?

Come and discover how to build resilience, protect the interests of your key decision makers, your organization’s reputation and image and develop new opportunities. Do not risk missing this presentation since it could have an effect on your organization and your future.



Includes supper and Parking!

Bring your business cards and be ready to network!

For registrations or information please contact:
Mitchell Daudier at (450) 463-0990 or e-mail at 
mdaudier@thellen.ca


Ad / Publicité

BSI

NQA-Canada
SAI Global

Georges Cowan


Mr. Cowan has over 40 years of experience in management, business continuity and Information Technology. He has had a diverse career as a strategic consultant and manager in public and private sectors. He has the following certifications. Certified Business Continuity Planner (CBCP) from the Disaster Recovery International Institute, Member of the Business Continuity Institute (MBCI) from the BCI, Lead Auditor for the new BCM International standard BS25999 from the British Standards Institute (BSI) and Member of the BCM Standards Committee of the preparation of the new ISO BCM Standard from ASIS International. He bears the CMC (Certified Management Consultant) from Canadian Institute of Certified Management Consultant.

He led CGI Group's Business Continuity Planning, Disaster Recovery Planning and Risk Management global professional practice. Furthermore, he has developed a business solution for Sarbanes-Oxley. During the Ice Storm in 1998, he ran a community shelter in the Ice Triangle (St-Jean-d’Iberville). Recently, he was involved in enterprise architecture, business process management and secured enterprise social networks.

Cristian Dragnef


Mr. Dragnef has over 15 years of experience in software development, software quality assurance, quality, and risk management. He has held several management positions with multinational organizations like Capgemini, Verint and TEKsystems.

He's currently working as a strategic risk management and information security consultant in supporting ISO 27001 and ISO 9001 implementations. He is an ISO 27001 Lead Auditor with BSI. He's currently pursuing the Certified Risk Manager (CRM) and RIMS Fellow designations at McGill University in Montreal.

The Editor's Corner

photo Chantale SimardBy Chantale Simard, ASQ Senior Member, CMQ/OE, Newsletter Editor and Vice-Chair

La méthode Toyota et le plan de vaccination

L’an dernier, on apprenait que le nouveau ministre de la santé, le Dr Yves Bolduc, avait l’intention d’appliquer les méthodes de gestion de Toyota à certains éléments du système de santé. La méthode Toyota repose sur deux concepts de base : le respect des gens et l’amélioration continue. Applique-t-il lui-même ses concepts ? Avec les propos qu’il a tenus face aux infirmières dans le contexte de la vaccination contre la grippe H1N1, on peut se poser des questions. Peut-on réellement parler de respect ? Fait-il bien d’accuser les infirmières d’avoir vacciné des personnes ne faisant pas partis des groupes priorisés actuellement et de les menacer de sanctions ? Je sais qu’il y en a et ça me désole. À part les cas médiatisés, j’ai vu une connaissance faire vacciner sa fille qui n’était pas dans le groupe cible lorsque j’y suis allé pour mon plus jeune cette semaine. J’ai parlé avec des gens qui m’ont avoué avoir fait vacciner toute leur famille et qui était même fiers de m’expliquer comment ils avaient réussi.

Je suis d’accord avec le ministre qui dit "Lorsque quelqu'un a un passe-droit, il prend la place de quelqu'un d'autre qui en aurait plus besoin". Mais, je crois malheureusement qu’il ne s’y prend pas de la bonne manière pour influencer et mobiliser le personnel (en l’occurrence les infirmières) afin d’atteindre les objectifs de cette campagne de vaccination. On sait que l’objectif du gouvernement du Québec est de vacciner 75% de la population. Je serais curieuse de savoir quels étaient leurs objectifs en termes de respect des priorités. À quoi s’attendait le gouvernement ? Au début, je me rappelle avoir entendu que tous ceux qui se présenteraient seraient vaccinés, mais qu’on demandait au gens de respecter les priorités. Ensuite, lorsque la demande s’est avérée plus forte que prévue et que l’on a reçu moins de vaccins que ce qui était planifié, on a changé de discours. Est-ce que les infirmières ont été informées clairement de ces changements ? Avait-on préparé à l’avance plusieurs scénarios et communiqué efficacement les plans de contingences et les conséquences du non respect des directives ? Je ne suis pas au courant de la planification de cette campagne et des raisons derrière le style de leadership du ministre. Les résultats, enfin ceux qui sont médiatisés, me laisse perplexe…

Give me your feedback by e-mail

A Word from your Section Chair

Photo Gordon AyotteBy Gordon Ayotte, ASQ CQE, Section Chair

Sylvain Gauthier again delivered a very useful and exciting presentation at our second event of the season generating a lot of enthusiasm on Change Management. To make any process better usually imply to change the way we do things, which is not comfortable or familiar to people. Mr. Gauthier took the group through the process of how to deal with resistance and group dynamics to overcome this reluctance for change and obtain results in an effective way all along the resistance curve.

Being able to deliver projects on time and with the desired results makes use of many Quality tools and techniques that you will be able to discuss and share experience from participants of diverse industries and discipline that attend ASQ events.

For those considering a career as a Quality Professional not only I encourage you to join as a member but you should also consider taking courses and/or obtaining certification from ASQ in order to get recognition for your expertise and qualifications.

We are always interested in your comments and feedback how your ASQ section can serve you better so please do not hesitate to contact us.

Please come and join us for great evenings of learning’s and networking

Give me your feedback by e-mail

What 15 of our members said in ASQ's last survey

by Raymond E. Dyer - ASQ CMQ/OE & CQA, Voice of the Customer Chair

Earlier this year, ASQ surveyed its members. We just recently figured out that our section's results were posted in our SharePoint repository, i.e. a shared document repository used only by the section's Leadership Team and ASQ Head Quarters. So what did the survey say? It's hard to claim victory or defeat when only 15 members, 4 of which were from your Leadership Team, take the time to give us feedback. However, what was said was excellent news. While there were areas where we were cautioned "Results should be interpreted with caution if the sample n is under 30", there were also areas with the remark "Your Section's rating score is statistically significantly above the rating for your Region at the 95% confidence level". Thankfully, only "above" observations were noted for our section.

Areas where your section rated "statistically significantly above the rating for your Region at the 95% confidence level" included:

- My section is a critical resource I have used to improve my job performance.
- Thinking of the section events, publications or resources you have used in the past 12 months:

- I frequently learned new ideas that were relevant to my job.
- I frequently used the new ideas on my job.
- The new ideas I used on my job frequently resulted in a noticeable benefit or value creation.

- How do you rate your overall satisfaction with your section?

Areas where your section rated very well but we were cautioned "results should be interpreted with caution if the sample n is under 30" included:

- How satisfied were you with the meetings you attended?
- How satisfied were you with the section training course you attended?
- How satisfied were you with your section's certification preparation materials?

Some of the statistics provided lead us to believe electronic and phone correspondence are preferred over paper hardcopy. The "verbatim" comments mostly suggested an interest in even more networking and contact opportunities. Overall, while we are somewhat disappointed in that so few people responded, we do thank those that did very much and remain quite pleased with the results. Any section member wishing a softcopy of the member survey statistics for our section is welcome to contact me directly and request it. In the meantime, I will be planning for local surveys which I hope will obtain more support from our membership than the general ASQ survey did. Remember, the only way we can better serve you is if you tell us what you need and want regarding our society for Quality.

This season’s planned events

By Mitchell Daudier, Program ChairM. Daudier

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Wyndham Montreal Aeroport Hotel.  Watch the Newsletter and our web site for further details.



Date

Event

Speaker(s)

January 20th, 2010

Networking - ASQ Montreal Section 0401 60th Anniversary

To be determined

February 17th, 2010

Pharmaceutical GXP

To be determined

March 17th, 2010

To be determined 

To be determined

April 21, 2010

Aerospace

Roger Ritterbeck

May 19th, 2010

Supply Chain Management

To be determined

July 9, 2010

2010 Sections 404 and 401 Golf Tournament 


Our backup subjects are: Healthcare system, New technologies in Quality, Motivation and Other aspects of Cost of quality.

Give me your feedback by e-mail

Welcome to our new members

Alain Barrette, Ashraf El Hosini, Gilles Girard, Julie A. Monteschio,
Dileep Kumar Oad, Marie-Christine Tremblay and Eufemio Villarama

Sustaining Members

ASQ Montreal Section thanks our
Sustaining Members:

Bombardier Aerospace

QMI-SAI Gobal

S. C. Johnson A Family Company



Other ASQ event / autre événement de l'ASQ

Cyber-conférence sur "Les indicateurs de performance", par Daniel Laforest, le 26 novembre à 19h15. Gratuit pour les membres en règle de la 404 en date du 1er novembre - 20$ pour les autres. Pour plus d’information, voir le Qualipresse express de novembre au  http://www.asq0404.org/actualites/bulletins.jsp.

Quality is a top priority target at Alstom Canada Hydro Power

By Carlos Mejia, M.Sc.; QPA, Continuous Improvement Coordinator, ALSTOM Hydro Canada

ALSTOM Canada, one of the leading hydro power engineering companies in the world, has been characterised for delivering high quality and reliable products to the industry. In order to improve and demonstrate to the community the company’s engagement to high quality products, Alstom’s 2009 strategic target is to excel engineering process through the application of Lean Six Sigma and Shining methodologies. In order to obtain the best results of both methodologies, Alstom Canada merge both approaches with the cooperation of experienced quality professionals that will collaborate in reaching 2009 company’s strategic plans. 


ASQ News

New Content to Help Members Through a Career Transition
ASQ has created a series of career-focused podcasts to explore the challenges facing quality professionals who are transitioning their quality skills to a new industry. Now available, the third and final podcast in the series features ASQ member Allen Wong, who discusses the value of ASQ certifications, how it benefits potential employees and employers, and what certifications can be applied to specific industries. The podcasts can be located in the resources section of the ASQ Career Center Web site.

ASQ Montreal Section Education Program 2009-2010

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor
Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: David Tozer:  (514) 694-2830, mailto:davidtozer@qualitiqua.com

Executive Committee Meetings

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :

2010-01-06,  2010-02-03, 2010-03-03,  2010-04-07, 2010-05-05 and 2010-06-02

Consult the List of Your Executive for 2009-2010 here

Note that all dates planned are subject to change. Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

ASQ Certification & Recertification

Please visit www.asqmontreal.qc.ca/Certification/Exmdates.html for exams dates.

For members interested in preparing their journals for recertification, please contact Norman Dickinson, Recertification Chair, at telephone: (514) 334-6102 or e-mail: n.dickinson@alumni.concordia.ca .

Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea ?
Contact us by
e-mail.

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Contact Chantale Simard for more information

Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section postal address: 11, La Fleur, Lasalle, Québec, H8R 3G4.
Section web site: www.asqmontreal.qc.ca
Newsletter Editor: Chantale Simard 514 941-5695
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to www.asq.org and revise your profile to add mailings from your section.

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