March 2010, Volume 60, Issue 3
objective: To increase awareness,
interest, and involvement in Section activities and
Brainstorming Tool On Retention: ASQ World Café Meeting
Date: Wednesday, March 17, 2010
12 505 Cote de Liesse | Dorval, Quebec H9P 1B7
Brenda Fisk, ASQ CQIA, CQPA and CQA
Come see in action a great session of brainstorming on membership retention thus a great tool that YOU can use in your organization for employee retention. Do you want to see how this tool can be useful to you? How can the business community and ASQ work together to address this issue?
Utilizing the ASQ World Café meeting style, Brenda Fisk will engage participants in rich dialogue around the question of membership retention.
Includes supper and Parking!
Bring your business cards and be ready to network!
For registrations or information please contact:
Mitchell Daudier at (450) 463-0990 or e-mail at email@example.com
Brenda Mary Fisk has 37 years of professional experience in software quality assurance/ quality control and project management experience. She specializes in increasing customer satisfaction through continuous improvement, promoting in-house use of software quality techniques in day-to-day operations. Brenda specific strengths include analytical and presentation skills, problem solving techniques, technical writing, database administration; applying quality assurance principles to day-to-day environments and has a track record of successfully completed projects. Brenda has 3 ASQ certifications; CQIA, CQPA and CQA.
Sections 404 and 401 Golf Tournament
Base de Roc, Joliette Commandites disponibles / Sponsorship opportunities available
Chantale Simard : 514-941-5695 firstname.lastname@example.org
The Editor's Corner
Stern, ASQ Senior
Member, CQA, Newsletter Guest
For those who put their Quality Progress aside without reading it
If you are like me, often you don't even read the magazine. Or just scan titles. But if you don't go a little in the details you may miss some gems. I often do. Sometimes I take the time to go and scan for details. There are articles there that impress me in a special way. Not many readers are exactly like me, but I suppose that some are. Those would enjoy and may benefit from reading in the February number “Systems Thinking Can Save Healthcare” and “VOC Strengthens Partnerships”.
The first responds to my quest for improving the health system after my personal misadventures in the recent years. The truth is that I still haven't figured a way of accessing key movers in our local health system; I have also been discouraged by the enormous complexity that requires more than full time dedication to start to understand and access the real leverage points. Anyone who has great ideas, please let me know.
The second mentions the “self-evident” Kano model. But writing it up and giving it a name, brought it more into my consciousness. I suspect I will try to use it at the next opportunity.
P.S. I continue my quest for understanding what makes people do or not to the things they do. Hope to write you more about the subject in the following editions of the Newsletter.
Hoping to get tons of comments from you,
At our event in February we had the privilege to have Mr. Ady Sadek from Progamma Corp come and do a presentation on Good Manufacturing Practices (GMP) in pharmaceutical. Mr. Sadek delivered a very interesting presentation which was quite useful understanding the standards and guidelines used in the pharmaceutical industry.
For those considering a career as a Quality Professional not only I encourage you to join as a member but you should also consider taking courses and/or obtaining certification from ASQ in order to get recognition for your expertise and qualifications.
We are always interested in your comments and feedback how your ASQ section can serve you better so please do not hesitate to contact us.
Please come and join us for great evenings of learning’s and networking.
Had you come
Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC. email@example.com
For networking with local quality professionals explore these groups: http://tech.groups.yahoo.com/group/Quality_Montreal/http://www.linkedin.com/groups?gid=90170
By Raymond E. Dyer, ASQ CMQ/OE & CQA, Voice of the Customer Chair
Our Section's 60th Anniversary - A Customer's Perspective
On 20 January 2010, we held a special event to celebrate our section's 60th anniversary. This was one of these interesting times where I was both a provider (supplier) and a customer. As part of the ASQ Montreal Section 0401 Leadership Team, I agreed something special had to be done to celebrate our 60th anniversary, even though it was some of my colleagues that did all of the hard work! As a member and somewhat longstanding Leadership Team member of the section (including being a past Section Chair), I also became the customer of a very interesting and fun event. The latter qualification also granted me the privilege and honour of being recognized, both via a special certificate and even more importantly as part of a legacy captured in Jean-Pierre Amiel's excellent and precious update of our section's history.
This event allowed me to meet old friends I had not seen for quite some time, enjoy a wonderful and amusing presentation on our section's history from Jean-Pierre Amiel, again learn new tools from our ever loyal and dedicated Deputy Regional Director Brenda Fisk, meet new people, and continue to develop my professional and personal networks. They even let me take a few minutes to share what the section had given to me, i.e. Recognition, Information, Learnings. Opportunities, Help, and Friendships. That very evening reinforced each and every one of these points I was trying to make.
Thank you Gordon Ayotte (Section Chair), Brenda Fisk (Deputy Regional Director), Marcel Charbonneau (ASQ Montréal francophone Section 0404 representative), and especially the organizing committee of Mitchell Daudier, Chantale Simard, Jean-Pierre Amiel, Bernard Doiron, and Sam Weissfelner for a wonderful evening and the permanent memories of being part of a legacy. I hope as many of our members as possible get an opportunity to participate and make a difference as those that were recognized did.
Raymond E. Dyer, ASQ CMQ/OE & CQA, Voice of the Customer Chair, firstname.lastname@example.org
Date, time, and location will be confirmed as we progress into the year. Most events are planned for Wednesday evenings and are held at the Wyndham Montreal Aeroport Hotel. Watch the Newsletter and our web site for further details.
Our backup subjects are: Healthcare system, New technologies in Quality, Motivation and Other aspects of Cost of quality.
Bhatnagar, Wesley R. Fitch, Lijuan Jia, Didier Leroux, Kareem Refaat
and Karla V. Sosa
By Michael Bournazian, Supplier Development Leader at Rolls-Royce Canada
Why The Toyota Bashing Is Unfair
Since 1998, I have owned 2 different, brand new Toyota Corollas. The first one I purchased in 1998 was actually the first car I could say that was fully and outright mine. I drove it until 2004, and in the whole time, the only mechanical failure it ever had was that the muffler once fell off; and luckily it happened in the driveway of my house. In October 2004, I purchased my 2nd Corolla and I have been driving it ever since. To date (fingers crossed, knock on wood, any other superstition you can think off) no mechanical failures, and it just topped 100,000 kilometers (60,000 miles) about 3 weeks ago. This good fortune is helped by the fact that I actually take the car in for the regularly scheduled maintenance every 8,000 km (4,800 mi).
In the past month, Toyota has seen it's reputation lose some luster given defects that have been found on several of its 2009-10 models (accelerator and ABS system issues). Although these issues should be publicized for the obvious public safety reasons, the bashing that Toyota has gotten in the media has been unfair.
As someone who has worked in the Quality Management field for the past 12 years, I can honestly say that to date Toyota has done plenty right in terms of dealing with this issue:
1) They came forward and issued recalls on all the necessary models ("problem identification", "containment");
2) They investigated why the defects occurred ("determine cause");
3) They developed means by which the defects could be fixed ("action plans");
4) Dealerships have now begun providing the fixes to affected cars/customers ("corrective action").
The president of Toyota himself went in front of the press and admitted to the shortcomings and promised to do better and improve.
Compare this to the "The Big Three" automakers from North America (General Motors, Chrysler, Ford). For literally decades, the official policy of these companies has been to build sub-standard automobiles. In other words, make parts to fail before their time, under the shortsighted notion that as a result, the consumer will have to go back and buy a new one sooner than if the car had been built with the best materials and processes. As a result of this "screw the customer" policy, these 3 automakers (who wouldn't know proper product quality if it slapped them across the face 24/7) have steadily watched their sales and reputations decline over the past 3 decades, as consumers have moved towards more reliable, well-built foreign cars. And in the end what happened: (almost) bankruptcy, and almost only because the big cheeses went to Washington to beg for forgiveness, time and money. And when did they do this: only at the very end when they had no other option and they were finally caught with their pants down, after years of taking advantage of consumers.
So who deserves more of a black eye?
a) The company that came forward and admitted there was a problem and worked to fix it; or
b) The company that tried for decades to hide all its problems and poor quality practices, and then went begging for forgiveness only at the very end.
As an analogy (given that it's Valentine's Day), who are you more likely to forgive:
a) A significant other who immediately comes forward and admits to infidelity, and then tries to work at fixing the relationship and doing better for all involved parties; or
b) A significant other who has been repeatedly unfaithful and tries to hide it, and only when found out by their partner, comes begging for forgiveness.
Here's hoping that other companies, when having to deal with a high profile failure of their product, handle it more like Toyota, and less like The Big Three.
Proposed Slate of Officers for 2010/11 Montreal Section 401 Executive
By Inteaz Alli, Ph.D. FASQ, ASQ CQA & CHA, Nominating Committee Chair
In accordance with Sections 5.4 and 6.1 of our Operating Agreement, the Montreal Section 401 Nominating Committee comprising of M. Daudier, N. Dickinson, R. Dyer, D. Tozer, and I. Alli (Nominating Committee Chair), proposes the following Slate of Officers for the 2010/11 Montreal Section 401 Executive:
Chair: Chantale Simard
To nominate a different slate of officers, volunteer for a role on the various committees of the Section, or obtain further information, please contact Inteaz Alli at email@example.com. Nominees for Officer positions can be made by petition of at least 10 members.
Certain other Executive positions and Committee chairs must also be filled so please indicate your interest. Please note that, to apply for any Section Executive or Leadership position, you must be a member of the Section in good standing.
Receive Your FREE
FREE Webinars on
Performance Excellence in Government
ASQ in the News: Toyota Recall
Ph.D., ASQ CQE and SSBB, Education & Audit Chair
ASQ certification gives you an edge in
and can significantly increase your income.
Questions? In house courses, etc.: David Tozer: (514) 694-2830, mailto:firstname.lastname@example.org
Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :
2010-04-07, 2010-05-05 and 2010-06-02
Consult the List of Your Executive for
visit www.asqmontreal.qc.ca/Certification/Exmdates.html for exams dates.
send us your comments about the ASQ Montreal Section 0401 E-Newsletter
(topics, layout, length, etc.). Do you want to
article (English or French) or a good idea ?
We invite you to forward this Newsletter to friends and colleagues who may be interested.
Section 0401 Newsletter is prepared by and published for its members.
How to Opt Out.
is being sent in the course of normal Montreal Section
to the e-mail address of record. We are not responsible for forwarded
e-mails. If you no longer wish to receive e-mail communications from
the Montreal Section (your section) of ASQ, please visit your ASQ
account to unsubscribe
or reply to this message, indicating Opt Out in the
and in the title