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Montreal
Section 0401 |
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March
2010, Volume 60, Issue 3 |
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Our
objective: To increase awareness,
interest, and involvement in Section activities and |
Next
event
Brainstorming Tool On Retention: ASQ World Café Meeting Date: Wednesday, March 17, 2010 Time:
6:00 PM Place: Wyndham Montreal Aeroport Hotel (PET Airport) 12
505 Cote de Liesse | Dorval, Quebec H9P 1B7
Speaker:
Brenda Fisk, ASQ CQIA, CQPA and CQA
Come
see in action a great session of brainstorming on membership retention
thus a great tool that YOU can use in your organization for employee
retention.
Do you want to see how this tool can be useful to you? How can the
business community and ASQ work together to address this issue?
Utilizing the ASQ World Café meeting style, Brenda Fisk will engage participants in rich dialogue around the question of membership retention.
Includes supper and
Parking!
Bring your business cards and be ready to network! Mitchell Daudier at (450) 463-0990 or e-mail at mdaudier@thellen.ca Brenda
Mary Fisk
has 37 years of professional experience in software quality assurance/
quality control and project management experience. She specializes in
increasing customer satisfaction through continuous improvement,
promoting in-house use of software quality techniques in day-to-day
operations. Brenda specific strengths include analytical and
presentation skills, problem solving techniques, technical writing,
database administration; applying quality assurance principles to
day-to-day environments and has a track record of successfully
completed projects. Brenda has 3 ASQ certifications; CQIA, CQPA and
CQA.
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Ad
/
Publicité
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Sections 404 and 401 Golf Tournament
Base de Roc, Joliette Commandites
disponibles / Sponsorship opportunities available
Chantale
Simard : 514-941-5695 chantale.simard@videotron.ca
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The
Editor's Corner
For those who put their Quality Progress
aside without reading it
If you are like me, often you don't even read the magazine. Or just scan titles. But if you don't go a little in the details you may miss some gems. I often do. Sometimes I take the time to go and scan for details. There are articles there that impress me in a special way. Not many readers are exactly like me, but I suppose that some are. Those would enjoy and may benefit from reading in the February number “Systems Thinking Can Save Healthcare” and “VOC Strengthens Partnerships”. The first responds to my quest for improving the health system after my personal misadventures in the recent years. The truth is that I still haven't figured a way of accessing key movers in our local health system; I have also been discouraged by the enormous complexity that requires more than full time dedication to start to understand and access the real leverage points. Anyone who has great ideas, please let me know. The second mentions the “self-evident” Kano model. But writing it up and giving it a name, brought it more into my consciousness. I suspect I will try to use it at the next opportunity. P.S. I continue my quest for understanding what makes people do or not to the things they do. Hope to write you more about the subject in the following editions of the Newsletter. Hoping to get tons of comments from you, Eric Stern ericst@iseffective.com |
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A
Word from your Section Chair
At our
event in February we had the privilege to have Mr. Ady Sadek from
Progamma Corp come and do a presentation on Good Manufacturing
Practices (GMP) in pharmaceutical. Mr. Sadek delivered a very
interesting presentation which was quite useful understanding the
standards and guidelines used in the pharmaceutical industry.
For those considering a career as a Quality Professional not only I encourage you to join as a member but you should also consider taking courses and/or obtaining certification from ASQ in order to get recognition for your expertise and qualifications. We are always interested in your comments and feedback how your ASQ section can serve you better so please do not hesitate to contact us. Please come and join us for great evenings of learning’s and networking. |
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Had
You Come to the
Last Events
Had you come
... Good
Manufacturing Practices Eric
Stern, CQA, senior member, publicity co-chair, developmental coach and
consultant at Expertech CMSC. ericst@iseffective.com
For networking with local quality professionals explore these groups: http://tech.groups.yahoo.com/group/Quality_Montreal/http://www.linkedin.com/groups?gid=90170 By Raymond E. Dyer, ASQ CMQ/OE & CQA, Voice of the Customer Chair  Our Section's 60th Anniversary - A Customer's Perspective On 20 January 2010, we held a special event to celebrate our section's 60th anniversary. This was one of these interesting times where I was both a provider (supplier) and a customer. As part of the ASQ Montreal Section 0401 Leadership Team, I agreed something special had to be done to celebrate our 60th anniversary, even though it was some of my colleagues that did all of the hard work! As a member and somewhat longstanding Leadership Team member of the section (including being a past Section Chair), I also became the customer of a very interesting and fun event. The latter qualification also granted me the privilege and honour of being recognized, both via a special certificate and even more importantly as part of a legacy captured in Jean-Pierre Amiel's excellent and precious update of our section's history. This event allowed me to meet old friends I had not seen for quite some time, enjoy a wonderful and amusing presentation on our section's history from Jean-Pierre Amiel, again learn new tools from our ever loyal and dedicated Deputy Regional Director Brenda Fisk, meet new people, and continue to develop my professional and personal networks. They even let me take a few minutes to share what the section had given to me, i.e. Recognition, Information, Learnings. Opportunities, Help, and Friendships. That very evening reinforced each and every one of these points I was trying to make. Thank you Gordon Ayotte (Section Chair), Brenda Fisk (Deputy Regional Director), Marcel Charbonneau (ASQ Montréal francophone Section 0404 representative), and especially the organizing committee of Mitchell Daudier, Chantale Simard, Jean-Pierre Amiel, Bernard Doiron, and Sam Weissfelner for a wonderful evening and the permanent memories of being part of a legacy. I hope as many of our members as possible get an opportunity to participate and make a difference as those that were recognized did. Raymond E. Dyer, ASQ CMQ/OE & CQA, Voice of the Customer Chair, voc@asqmontreal.qc.ca |
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This
season’s planned events
By
Mitchell Daudier,
Program Chair
Date, time, and location will be confirmed as we progress into the year. Most events are planned for Wednesday evenings and are held at the Wyndham Montreal Aeroport Hotel. Watch the Newsletter and our web site for further details.
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Our backup subjects are: Healthcare system, New technologies in Quality, Motivation and Other aspects of Cost of quality. |
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Welcome
to our new members
Manish
Bhatnagar, Wesley R. Fitch, Lijuan Jia, Didier Leroux, Kareem Refaat
and Karla V. Sosa |
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Sustaining
Members
ASQ
Montreal
Section thanks our |
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Letter to
the Editor
By Michael
Bournazian, Supplier Development Leader at Rolls-Royce Canada Why The Toyota Bashing Is Unfair Since
1998, I have owned 2
different, brand new Toyota Corollas. The first one I purchased in 1998
was actually the first car I could say that was fully and outright
mine. I drove it until 2004, and in the whole time, the only mechanical
failure it ever had was that the muffler once fell off; and luckily it
happened in the driveway of my house. In October 2004, I purchased my
2nd Corolla and I have been driving it ever since. To date (fingers
crossed, knock on wood, any other superstition you can think off) no
mechanical failures, and it just topped 100,000 kilometers (60,000
miles) about 3 weeks ago. This good fortune is helped by the fact that
I actually take the car in for the regularly scheduled maintenance
every 8,000 km (4,800 mi).
In the past month, Toyota has seen it's reputation lose some luster given defects that have been found on several of its 2009-10 models (accelerator and ABS system issues). Although these issues should be publicized for the obvious public safety reasons, the bashing that Toyota has gotten in the media has been unfair. As someone who has worked in the Quality Management field for the past 12 years, I can honestly say that to date Toyota has done plenty right in terms of dealing with this issue: 1)
They came forward and issued
recalls on all the necessary models ("problem identification",
"containment");
2)
They investigated why the
defects occurred ("determine cause");
3)
They developed means by which
the defects could be fixed ("action plans");
4)
Dealerships have now begun
providing the fixes to affected cars/customers ("corrective action").
The president of Toyota himself went in front of the press and admitted to the shortcomings and promised to do better and improve. Compare
this to the "The Big
Three" automakers from North America (General Motors, Chrysler, Ford).
For literally decades, the official policy of these companies has been
to build sub-standard automobiles. In other words, make parts to fail
before their time, under the shortsighted notion that as a result, the
consumer will have to go back and buy a new one sooner than if the car
had been built with the best materials and processes. As a result of
this "screw the customer" policy, these 3 automakers (who wouldn't know
proper product quality if it slapped them across the face 24/7) have
steadily watched their sales and reputations decline over the past 3
decades, as consumers have moved towards more reliable, well-built
foreign cars. And in the end what happened: (almost) bankruptcy, and
almost only because the big cheeses went to Washington to beg for
forgiveness, time and money. And when did they do this: only at the
very end when they had no other option and they were finally caught
with their pants down, after years of taking advantage of consumers.
So who deserves more of a black eye? a)
The company that came forward
and admitted there was a problem and worked to fix it; or
b)
The company
that tried for decades to hide all its problems and poor quality
practices, and then went begging for forgiveness only at the very end.
As an analogy (given that it's Valentine's Day), who are you more likely to forgive: a) A significant other who immediately comes forward and admits to infidelity, and then tries to work at fixing the relationship and doing better for all involved parties; or b) A significant other who has been repeatedly unfaithful and tries to hide it, and only when found out by their partner, comes begging for forgiveness. Here's hoping that other companies, when having to deal with a high profile failure of their product, handle it more like Toyota, and less like The Big Three. |
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Proposed Slate of Officers for 2010/11 Montreal Section 401 ExecutiveBy
Inteaz Alli, Ph.D. FASQ, ASQ CQA & CHA, Nominating
Committee Chair In accordance with Sections 5.4 and 6.1 of our Operating Agreement, the Montreal Section 401 Nominating Committee comprising of M. Daudier, N. Dickinson, R. Dyer, D. Tozer, and I. Alli (Nominating Committee Chair), proposes the following Slate of Officers for the 2010/11 Montreal Section 401 Executive: Chair: Chantale Simard To nominate a different slate of officers, volunteer for a role on the various committees of the Section, or obtain further information, please contact Inteaz Alli at inteaz.alli@mcgill.ca. Nominees for Officer positions can be made by petition of at least 10 members. Certain other Executive positions and Committee chairs must also be filled so please indicate your interest. Please note that, to apply for any Section Executive or Leadership position, you must be a member of the Section in good standing.
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ASQ NewsReceive Your FREE
Member Gift! FREE Webinars on
Performance Excellence in Government $5,000 International
Scholarship Opportunity ASQ in the News: Toyota Recall
Story |
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ASQ
Montreal Section Education Program 2009-2010
By David
Tozer,
Ph.D., ASQ CQE and SSBB, Education & Audit Chair Having
ASQ certification gives you an edge in
the market
and can significantly increase your income. Questions? In house courses, etc.: David Tozer: (514) 694-2830, mailto:davidtozer@qualitiqua.com |
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Executive
Committee Meetings
Section Executive Committee
(Leadership Team) Meetings are held at different locations, starting at
6 PM. The next regular meeting is tentatively scheduled for : 2010-04-07, 2010-05-05 and
2010-06-02 Consult the List of Your Executive for
2009-2010 here |
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ASQ
Certification & Recertification
Please
visit www.asqmontreal.qc.ca/Certification/Exmdates.html for exams dates. |
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Feedback
Please
send us your comments about the ASQ Montreal Section 0401 E-Newsletter
(topics, layout, length, etc.). Do you want to
contribute an
article (English or French) or a good idea ? |
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Pass it on
We
invite you to forward this Newsletter to friends and colleagues who may
be interested. |
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Montreal
Section 0401 Newsletter is prepared by and published for its members. How to
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