November 2010 (Volume 60 - Issue 9)
objective: To increase awareness,
interest, and involvement in Section activities and
|10 - Other ASQ Events|
|17 - Advertising Rates|
|6 - Voice of the Customer||12 - Section Education Program|
How Can Organizational Development (OD) Sustain Your Quality Culture?
Wednesday, November 17, 2010
12505 Cote de Liesse
Come see in action a great interactive workshop on the use of Organizational Development (OD) tools and techniques for sustaining your quality culture. You’ll learn lots of things about OD and its practices which you can use back in your organization. Long gone is the controversy surrounding the legitimacy of OD and Quality in the realm of change processes aimed on increasing organizational effectiveness and efficiency.
•Do you think both disciplines have proven their worth?
•Do you want to know where do OD and Quality best fit together?
•Do you want to see how OD tools can be useful to you?
Come attend this workshop which will be presented by experienced practioners in both disciplines and will cover the following topics:
•History and evolution of OD.
•Overview of the main concepts and tools of OD.
•Practical situations and examples where OD tools are used.
•TS: Socio Technical Systems.
•Systems approach to increase process performance.
•OD and quality frameworks.
Supper and Parking are included.
Bring your business cards and be ready to network!
For registration or information please contact: Mitchell Daudier at (450) 647-7830 or e-mail at Mitchell.Daudier@pwc.ca
Khaled Khattab is a private, SMEs and public sector development expert with over fifteen years of experience implementing technical assistance and training programs, focused on capacity building and organizational excellence primarily on USAID-funded initiatives. He worked in different senior capacities over five years with the Government of Dubai and the private Executive Office of the ruler of Dubai on multiple high level projects, like the assessment of the Dubai Government Public Services provision as well as a Leadership and Organizational Excellence development program in cooperation with London Business School. He was also responsible for developing all Organizational Excellence Strategies for Dubai Holding, one of the world’s most diversified conglomerates, and he worked before as QHSE Advisor for Shell Exploration and Production. Khaled is an ASQ senior member and a member of the Canadian Public Sector Quality Association. He holds a Master’s degree in Quality Management and a Bachelor’s degree in Business Administration and International Commerce. He is also a Certified Assessor for the European Foundation for Quality Management (EFQM) Excellence Model, a Certified Auditor for ISO 9001 and ISO 14001 and a registered Speaker with Dubai School of Government, the leading School in the Middle East in cooperation with Harvard Kennedy School of Government. He is based in Montreal.
Jean Fuller has been an OD practitioner for the last 30 years. He has held both internal and external positions in OD. He was OD Manager at Desjardins Credit Unions and at Domtar. While pursuing his university training on a part time basis, he worked as a passenger agent at Air Canada for 8 eight years. He has been an independent OD consultant since 1991. His interventions have been carried out in a wide range of organizations: Aeronautics, Food Processing, Metallurgy, Paper Mills, Saw Mills, Forest Operations, Rail Road Construction, Financial Services, Petrochemical, Pharmaceuticals and Communication Technologies. In the public sector, he has conducted projects in the armed forces, correctional services and human resource development. He has also carried out major projects with national unions. Because of his systems’ approach, OD and TQM methodologies are always present in his assignments. His university training is in Sociology (Concordia University) and Organization Development (Pepperdine University). He is a founding member of DOD Québec, an association of French and English speaking OD practioners. He is based in Montreal.
By Michael Bournazian, Eng., Newsletter Editor
In the September Newsletter, I had written about a supplier of mine that I had visited in August 2010. The issue at the time was that they were keep raw material (i.e. castings, forgings) stored outside and unprotected from the elements. I had made the point to them that this was bad not only for the material (i.e. corrosion), but as well for the impression it left to customers seeing this upon arrival.
Fast forward 2 months, and the supplier has submitted to me the kind of corrective action that shows that they are committed to continuous improvement. As a short term corrective action, they have covered the storage area with tarps. As a long term corrective action, they have leased a facility for internal storage. The facility is close to their shop and has a controlled environment. At time of writing, they were in the process of moving the material. As part of their evidence, they even attached a copy of the leasing agreement. Given that this is one of my employers's important suppliers, the chances are highly likely that they will be assessed again next year. So it will be the time to verify first-hand this improvement activity.
It can be hard at times trying to get companies to improve and see the benefits of change (it's hard enough at times to get individuals to improve and change!). So it's always rewarding to me when I am part of this kind of outcome which benefits customer and supplier alike.
To better highlight the difference quality makes in the world, ASQ is lunching a new brand strategy designed to raise awareness of its global scope as a quality community. This new strategy includes a tagline: The Global Voice of Quality. If you want to know more about it, I invite you to visit http://asq.org and visit the View From the Q Blog . . .
We are over 85,000 members dispersed in more than 150 countries. It is our duty to bring attention to the importance of quality, but also to share the knowledge needed to improve quality. It is what our section is doing here in Montreal and you are a part of it. Thank you for your membership and your commitment to quality!
Stern, ASQ Senior
Had you come ... Achieve Success with CMMI.
On October 20, Kostya Polynkewycz presented CMMI – capability maturity model integration. If you wanted to have a good introduction, you really should have come and listened to his presentation that lasted a good 2 hours covering a great deal of details and links for further learning. CMMI is a collection of best practices that links activities to business objectives. The Software Engineering Institute (SEI) reported in 2005 median returns on investment of 4.7:1, quality improvement of 50% and cost reduction of 20%.
CMMI evolved over the years, especially with regards to development (mainly of services), acquisitions and delivery of services. Kostya presented a series of criteria for categorizing the CMMI projects. One of them is by the categories of process, project, engineering and support. Organizations that participate in the formal process get evaluated on the level of capability by outside specialists. From the beginning CMMI was practiced using either the continuous representation that can be used to generate immediate benefits, or the staged representation that is more gradual but is more profound.
It is important to note that SEI makes available freely the entire methodology and the best practices under certain conditions. It is really not very simple; a good introduction takes 3 days of training. Had you come, you would have had a first taste, a map to guide you on your first steps, and perhaps picked up a couple of ideas worth following through.
Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC, expressing his own opinions.
For networking with local quality professionals explore these groups: http://tech.groups.yahoo.com/group/Quality_Montreal/ http://www.linkedin.com/groups?gid=90170
By Raymond E. Dyer - ASQ CMQ/OE & CQA, Voice of the Customer Chair
Short section survey coming up - Please participate!
During the month of November, I plan to conduct a short electronic survey of our members for our section Leadership Team. The intent is to secure some important information and feedback from you, in order to help benchmark your satisfaction level and collate improvement suggestions. I also plan to repeat this exercise in May 2011 in order to measure progress made. You have my word, I'll try to keep the survey as short and simple as possible. We all know that our members are often being surveyed but, to improve, we need your feedback too. That's why the survey will be restricted to a few important elements we need information on. We can only improve if we know where we are and where we should be heading. We look forwards to your input in helping us determine this. Thanks!
Divisional news anyone?
Many of our members are also members of Divisions. In our section, there are over 90 members that are part of the Quality Management Division alone. As part of these divisions, we learn stuff worth sharing with our Quality Community. Would you be willing to share pertinent and exciting divisional news? If so, please send the information to our Newsletter Editor Michael Bournazian, and he'll do his best to incorporate it as part of our e-newsletter. Thanks!
By Sukhvinder S. Jutla, 2010-11 Program Chair
will be confirmed as we pogress into the year. Most events
are planned for Wednesday evenings and are held at the Wyndham
Montreal Aeroport Hotel. Watch
the Newsletter and our web site for further details.
Date Event Risk
Management/Business Continuity Supply
Risk Management/Business Continuity
Supply Chain Management
Annual Golf Tournament
or information please contact: Sukhvinder Jutla at (450) 647-8092 or
e-mail at Sukhvinder.Jutla@pwc.ca.
Badr J. Afify
ASQ Montreal Section thanks our Sustaining Members:
ASQ Montreal Francophone (Section 404) Company Visit (Paccar)This The ASQ Montreal francophone section is organizing a visit to Paccar, a truck manufacturer in Ste. Therese, Quebec. The visit will take place on Thursday, November 18, 2010 starting at 1:15pm. For information can be found here: in Word and in PDF formats. Click here to sign up for the tour!
Video and Blog Shed Light on ASQ Brand
Ph.D., ASQ CQE and SSBB, Education & Audit Chair
Having ASQ certification gives you an edge in the market and can significantly increase your income.
ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.
Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.
Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.
Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.
Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.
Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.
Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.
Calendar and Registration Form
Questions? In house courses, etc.: David Tozer: (514) 694-2830, firstname.lastname@example.org
Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meetings are tentatively scheduled for:
January 5, 2011
February 2, 2011
March 2, 2011
April 6, 2011
May 4, 2011
Consult the List of Your Executive
for exam dates.
Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.
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