February 2011 (Volume 61 - Issue 2)
objective: To increase awareness,
interest, and involvement in Section activities and
|10 - Sustaining Members|
|17 - Feedback / Pass It On|
|6 - Voice of the Customer||12 - ASQ News||18 - Advertising Rates|
Rapid Technical Problem Solving at Pratt & Whitney Canada
Wednesday, February 16, 2011
12505 Cote de Liesse
Join us on February 16 for a presentation on rapid technical problem solving at Pratt & Whitney Canada.
Hosking will talk to the subject of convergent problem solving, a new
set of tools that UTC is adding to its ACE toolkit. The tools
and application methodology have been developed by Shainin, and have
been used successfully by the automotive industry to shrink the quality
gap with overseas competitors. The presentation will show how
PWC is developing an infrastructure of experts in the methodology and
how they are increasing the speed of problem resolution with the
convergent techniques. Mr. Hysong will then explain
the Shainin methodology, and provide a little historical perspective on
Hosking has been
with Pratt &Whitney Canada for over 30 years. He
began in Engineering, starting in Aerodynamics and ultimately running
the Performance and Controls Component Center. He continued
in Operations running the ECN Module Center and taking its Engineering
organization to be the first recognized as ACE Gold with homework in
United Technologies. He also spent 5 years in Quality,
instituting Process Certification world wide at PWC. Also
worked with a team that reduced the operations Cost Of Poor Quality by
nearly 50%. His most recent Quality role involves the
creation of an infrastructure of rapid problem solving experts and to
drive improvements in on-time delivery using those experts.
Eric is a graduate of the University of Toronto (Bachelors in
Mechanical Engineering) and of McGill University (MBA). He is
a certified ASQ CQE and CSSBB, as well as a member in good standing
of the ASQ and OIQ.
Supper and Parking are included.
Bring your business cards and be ready to network!
To register for any event or for more information on events please contact: Sukhvinder Jutla at (450) 647-8092 or e-mail at Sukhvinder.Jutla@pwc.ca
By Michael Bournazian, Eng., Newsletter Editor
As with the last Newsletter, I find myself relating a recent news story to my professional Quality life.
The situation in Egypt over the past few weeks has shown a population tired of living under what has ultimately become an autocratic government. They are demanding change, with their voices, with their actions. They want a new government and a new way forward.
But what is the better alternative, and what can be learned to prevent a similar uprising.
When quality problems are discovered, the immediate instinct is quite often to fix the problem (i.e. firefighting): take some quick action and resolve the issue. This is all well and good, but we know that without looking deeper into why the problem occurred, we risk the chance of recurrence. This is where cause/corrective action techniques come into play to isolate the reasons behind quality failures, and to take actions to improve systems and processes and reduce the chances of repetition.
This all sounds logical enough, but as I previously mentioned, sometimes in our haste to fix something and “get it moving again”, we will miss looking at the long range forecast. You’ve taken care of the symptom, but the disease goes merrily on.
Egypt, the birth country of my parents, aunts and uncles, will hopefully see better days, but just screaming for change won’t help solve everything. Trying to understand why this situation has transpired and implementing changes to assure a better way forward will help.
ASQ is a global community of people passionate about quality with members in 150 countries. Its reputation is excellent, in Quebec and around the world. A lot of quality professionals choose to become members because they know it will help them in their work and life. For many of them, an ASQ Certification (or more than one) is one of the best ways to get recognized among the competition.
Congratulations to our Montreal Section members for their mark of excellence by acquiring a new certification in 2010:
Certified HACCP Auditor: Atique Rehman and Predrag Sunjka
Certified Quality Auditor: Pascale Bélanger, Ashraf El Hosini, Christian Léger and Guy Plouffe
Certified Quality Engineer: Hailiang Chen, Yan Hei, Eric Glenn Hosking, Jean-Roch Leclerc, Hai Dong Song, James Wilson and Yuehua Yu
Certified Quality Improvement Associate: Shounak Deshpande
Certified Quality Process Analyst: Shen Huang
Certified Six Sigma Green Belt: Shounak Deshpande, Golriz Jamalijam and Houman Mehrabadi
Certified Six Sigma Black Belt: Jean-Francois Désilets, Eric Glenn Hosking and Jean-Roch Leclerc
Manager of Quality/Organizational Excellence: Sonia Hausselman, Stéphane Lanteigne, Chantal Paré, Roger Picard and James Wilson
Stern, ASQ Senior
Had you come ... Process Audits
George Azedo from QMI – SAI Global presented Process Auditing. I was fretting before the meeting because it wasn’t evident to me that people would see the value of such a presentation. A large number of ASQ members showed up; it is only those outside Quality circles who may have trouble recognizing the value. The third “slide” in the presentation summarized the reason why ISO focuses on processes: this approach takes a more global view, away from departmental and functional barriers; it focuses on customer satisfaction and overall results and attracts attention to efficiency and effectiveness. Other benefits mentioned: transparency of operations, management of the interactions between processes, attention to the effective use of resources, involvement of people and the definition of their responsibilities.
Internal auditors need to pay attention to clause 4.1 of ISO 9001. Some key elements used by auditors to recognize the level of control of processes include: a process owner exists; the process is defined (inputs & output are clear); the process is documented; the linkages of the process are established; the process is monitored; records are maintained.
Other perspectives mentioned include the need to plan the audits, the PDCA approach to auditing, the need to “follow the process, not the documentation”, begin each interview with the process owner. Based on the processes identified by the organization, select the processes to be audited based on their importance and status. Determine the audit flow by the sequence and interaction of the various processes/sub-processes and ensure that all relevant requirements for a given process are covered.
“Support” processes mentioned include calibration, maintenance, document control, quality records, human resources, training, Information Systems, purchasing and research.
Monitoring, measurement and analysis were repeatedly mentioned as important components of processes. Measures of effectiveness include: ppm, on time delivery, supplier approval and performance, accurate documents and records, concerns, complaints, and number of errors. Each and every process can be improved, even if ISO 9001 does not require it.
Checklists were recommended for audit preparation and verification of completeness, but not as a way of restricting the audit.
Of course I cannot reproduce here the entire content of the presentation. One important component of participating comes from the questions from the audience. Raymond Dyer for example asked about methods to audit processes that are internationally split in large organizations. Another question I found interesting was the size of the audit sample: there is no specific requirement in the ISO standard.
When copies of the presentation were promised to participants, the majority stopped taking notes. My perception was that many lost focus. Had you come . . . you had to decide whether getting each and every detail is important or whether you can split a portion of your attention to other concerns that you took with you when you came to the event. Is it an advantage I have because I force myself to take notes so that I can present a few ideas to you in these paragraphs?
Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC, expressing his own opinions.
For networking with local quality professionals explore these groups: http://tech.groups.yahoo.com/group/Quality_Montreal/ http://www.linkedin.com/groups?gid=90170
By Raymond E. Dyer - ASQ CMQ/OE & CQA, Voice of the Customer Chair
Editor's Note: Raymond unfortunately once again is unable to provide Voice of the Customer news this month. Stay tuned for Ray's return in the March Newsletter!
By Inteaz Alli, Ph.D. FASQ, ASQ CQA & CHA, Nominating Committee Chair
In accordance with Sections 5.4 and 6.1 of our Operating Agreement, the Montreal Section 401 Nominating Committee comprising of N. Dickinson, R. Dyer, D. Tozer, and I. Alli (Nominating Committee Chair), proposes the following Slate of Officers for July to December 2011, Montreal Section 401:
Chair: Chantale Simard
Vice- Chair: William Wilson
Secretary: Hong Ping (Holly) Zhao
Treasurer: Mitchell Daudier
To nominate a different slate of officers, volunteer for a role on the various committees of the Section, or obtain further information, please contact Inteaz Alli at firstname.lastname@example.org; alternate nominations for officer positions can be made by petition of at least 10 members of the Section.
Certain other Committee Chairs must also be filled, so please indicate your interest. Please note that to hold a Section Officer or Leadership position, you must be a member of the Section in good standing.
By Sukhvinder S. Jutla, 2010-11 Program Chair
will be confirmed as we progress into the year. Most events
are planned for Wednesday evenings and are held at the Wyndham
Montreal Aeroport Hotel. Watch
the Newsletter and our web site for further details.
Date Event (The
Quality in Small and Medium-sized Businesses TBD
(The challenges of) Quality in Small and Medium-sized Businesses
register for any event of for more information on events please
contact: Sukhvinder Jutla at (450) 647-8092 or
e-mail at Sukhvinder.Jutla@pwc.ca.
ASQ Montreal Section thanks our Sustaining Members:
ASQ Montreal Universities Student Chapter (Friday, February 11, 2011)Security Program for the Safe Operation of the STM
Presented by Mr. Jean-Perre Amiel
For more information on this presentation and the speaker, please go here.
-FREE EVENT, REGISTRATION REQUIRED
-Friday, February 11th from 2:30-4:00pm - Doors at 2:00pm.
-Salle Metro Inc. (1st Floor)
-3000 Cote-Sainte-Catherine Road, HEC Montreal, Montreal, Quebec.
-Confirm your participation for this event: Dr. Rajesh Tyagi (e-mail: email@example.com) or call (514) 340-7287.
Free Webinar (sponsored by ASQ Automotive Division)
Topic: How to Calculate the Risk of a Decision: Shainin B vs C
Date: Tuesday, February 15, 2011
Time: 7:00 pm – 8:15 pm Eastern Standard Time
After registering you will receive a confirmation email containing information about joining the Webinar.
Contact: Ha Dao, ASQ Automotive Chair, Phone: (937) 710-3054
E-Mail: HaDao@woh.rr.com - Website: http://www.asq-auto.org
* Manufacturers are constantly making changes to their products and processes. The goal for each change is improvement. It might be improvement in product performance, product reliability, manufacturing quality or productivity. Changes are often made in response to an existing quality or reliability problem. Unfortunately, there is always a risk that these changes are ineffective. In some cases the change does no harm. However, the time and expense to implement the change is wasted. In other cases, the change introduces new problems which may be more severe than the original problem.
* This Webinar will describe the Shainin B vs. C™ test, a simple statistical test to reduce the risk of ineffective changes. In addition to learning the details of a B vs. C test, participants will learn key principles for all statistical tests including assessing the risk of a wrong decision and avoiding spurious associations.
* Richard Shainin, executive vice president Shainin Problem Solving and Prevention, is an author, consultant and renowned lecturer. He has published articles in Quality Engineering, Six Sigma Forum and is a contributor to the John Wiley and Sons Encyclopedia of Statistics in Quality and Reliability. His insights on quality, reliability and technical problem solving have been quoted by Bloomberg News, Automotive Engineering, The Detroit Free Press, The Detroit News and Automotive News. He has also been interviewed for radio and television.
* During a two decade consulting career, Mr. Shainin has helped global companies across a number of industries improve manufacturing performance and enhance product quality and reliability. He has trained thousands of engineers in Shainin® methods for problem solving and prevention.
* Prior to joining Shainin, Richard worked at AT&T, guiding teams in engineering, operations, marketing and sales. He has a bachelor of engineering with a concentration in mechanical engineering from the Stevens Institute of Technology (Hoboken, NJ), and a master of business administration with a concentration in operations analysis from American University (Washington, D.C.). He is a graduate of the AT&T Management Development Program.
* Richard Shainin - RShainin@Shainin.com (248) 344-2020
Webinar Puts ISO 26000 Into Perspective
Your FREE Engineers Week Bumper Stickers!
for Papers: Advancing the STEM Agenda Conference
Ph.D., ASQ CQE and SSBB, Education & Audit Chair
Having ASQ certification gives you an edge in the market and can significantly increase your income.
ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.
Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.
Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.
Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.
Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.
Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.
Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.
Calendar and Registration Form
Questions? In house courses, etc.: David Tozer: (514) 694-2830, firstname.lastname@example.org
Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :
March 2, 2011
April 6, 2011
May 4, 2011
Consult the List of Your Executive
for exams dates.
Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.
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