April 2011 (Volume 61 - Issue 4)
objective: To increase awareness,
interest, and involvement in Section activities and quality-related
|11 - Sustaining Members|
|18 - Feedback / Pass It On|
|6 - Had You Come to the Last Event||13 - ASQ News||19 - Advertising Rates|
|7 - Voice of the Customer|
Wednesday, April 20, 2011
12505 Cote de Liesse
ASQ Montreal Section 401 General Assembly
(18h45 to 19h00)
1) Call to Order
2) Adoption of Agenda
3) Adoption of Previous Minutes
4) Chair Report
5) Treasurer's Report
6) Program Chair Report
7) Membership Chair Report
8) Election of Officers
The General Assembly will be followed by this month's presentation:
Applying PPAP (Production Part Approval Process) in the Aerospace Industry
Manager, Supply Chain Quality
Join us on April 20 for a presentation on applying PPAP (Production Part Approval Process) in the aerospace industry.
Historically, the aerospace industry has relied upon FAI validation, rarely studying the process variation or the capability of manufacturing at full production rates. This often leads to produceability issues arising during production that can lead to significant costs and customer dissatisfaction. Using the lessons learned in the automotive industry, Peter’s presentation will explain the elements of PPAP and how it needs to be modified for its use in the much lower volume aerospace industry. How it is being deployed within UTC and its supply base, along with the challenges & benefits expected will also be discussed. Finally, the link will be made between PPAP and how it will provide sustainability for its supplier performance recognition program, Supplier Gold.
Peter Amsden graduated from the University of Trent with a Bachelor’s degree in Science (Theoretical Physics & Mathematics) before obtaining his Bachelor’s degree in Mechanical Engineering from McGill University. He spent 20 years with General Motors in multiple capacities before joining Pratt & Whitney Canada in 2005.
Peter began his career in maintenance and equipment installation, and contributed to several major retooling projects at GM’s Ste. Therese Assembly Plant, including the state of the art paint facility and the highly automated Body Shop for the Firebird & Camaro models. He moved into the production arena managing assembly operations in the Body Shop and subsequently Final Assembly before transferring to the General Motors Powertrain division in 1995. For six years Peter was responsible for all drive train components (engines, transmission and controls) for the Firebird/Camaro platform, and performed final new product validation for these models as well as common systems with the Corvette and Cadillac Seville vehicle lines.
Peter was promoted to Director of Quality Assurance & Vehicle Assembly Engineering for the Ste. Therese Assembly Plant, achieving the highest first time quality rate in plant history prior to the plant’s closure in 2002. He continued with GM, still in the capacity of Director of Quality Assurance, first in Linden, New Jersey for the popular Blazer truck line and then in Flint, Michigan for GM Powertrain Transmission plants before returning to Montreal in the employ of Pratt & Whitney Canada.
His career with P&WC has remained within the quality domain, starting as Manager, Quality Performance before taking on his current responsibilities as Manager of Supply Chain Quality, responsible for product quality of over $1B of spend. One of his current initiatives is to implement the automotive Production Part Approval Process within P&WC and the other United Technologies aerospace divisions.
Supper and Parking are included.
Bring your business cards and be ready to network!
Base de Roc, Joliette
Commandites disponibles / Sponsorship opportunities
Marcel Charbonneau: (514) 333-1770, firstname.lastname@example.org
By Michael Bournazian, Eng., Newsletter Editor
During the week of April 4th, I had the opportunity to take a RABQSA certified ISO 14001 Lead Auditor Training course. The course is similar to the common ISO 9001 course, in that it is a 5-day intensive training with a written examination on the final day. This course concentrates on the standard for Environmental Management Systems, as opposed to Quality Management Systems. And with the increased focus on the environment and global warming over the past decades, I felt that it would be a good training opportunity for me, as well as an excellent addition to my portfolio of auditing knowledge.
Some interesting comparisons between the 2 standards:
*ISO 9001 contains 8 sections, while ISO 14001 contains 4 sections. The main reason is that the management system requirements for 14001 are all included in 1 section (Section 4), whereas the management system requirements for 9001 are covered over 5 sections (Sections 4-8).
*Much like 9001, the ISO 14001 standard is presented in a "Plan-Do-Check-Act" manner.
*There are plenty of processes that are common to both standards: training, control of documents, control of records, calibration, monitoring and measurement, management review, nonconformance control, corrective and preventive action, internal audits.
*The ISO 9001 standard calls for documented procedures in 6 sections: Control of Nonconforming Product, Internal Auditing, Corrective Action, Preventive Action, Control of Documents and Control of Records. The ISO 14001 standard calls for documented procedures in 1 section: Operational Control. What? How is this possible? How can you have only 1 documented procedure in an entire management system?
Well, in truth, the 14001 standard does call for procedures in 11 different sections, just not for "documented" procedures in 10 of them. A note in section 4.2.1 of ISO 9001 states that: "Where the term "documented procedure" appears within this International Standard, this means that the procedure is established, documented, implemented and maintained." In the ISO 14001 standard, the common statement used is "The organization shall establish, implement and maintain a procedure(s) . . .". So as an example: so long as the organization has established and implemented a process for controlling records, and can show that they properly maintain the process, there is no need for a documented (aka written) procedure. I must admit to not having my head totally wrapped around this yet. My primary philosophy has always been that by documenting the way something should be done (step1, step2, step3, etc.), you standardize it and then train all required employees to carry out the standardized steps. That way, you achieve the same result every time.
This small little puzzle notwithstanding, I found the ISO 14001 training to be extremely interesting and helpful to me. I look forward to carrying out environmental audits in the future, and just maybe not asking to see too many documented procedures (and knowing why).
Our General Assembly is a good opportunity to meet other members and to see what ASQ can do for you. This year, we will again hold an interesting presentation right after our General Assembly.
We have a strong and dynamic leadership team with more then 20 volunteers. We meet once a month, two weeks prior to every event. Everyone has at heart our mission statement: To promote and enhance the quality profession by providing support to our Section membership, offering information, educational programs and events, and promoting the awareness and value of quality in the community.
A lot of positions are already taken, a few are assumed by one person, but there are some that are still available for next year. We are also looking for members who would be willing to give time to work on specific projects in subcommittees. Here is a list of the non elected Section positions. Not all positions are currently filled in our section:
Voice of the Customer
Student Branch Counselor
Come join us for the General Assembly. Share with us your ideas for the future of our Section.
Stern, ASQ Senior
Had you come ... Risk Management Framework
Cristian Dragnef from Sagenti presented “Establishing a Risk Management Framework in 4 steps”. It was a smorgasbord of mostly ISO and BS standards used mainly for information security management. One main conclusion was that understanding the details of the standards, their interaction and application requires extensive training. There is extensive knowledge available and experts can advise on how best to use the existing knowledge. I looked up some of the definition summaries of the involved standards. After the shock of recent disasters that severely disturbed the lives of people apparently far from those events, the complexity of the issues and the limitations of the tools that seem to be available to deal with the risks is frightening. The application of these standards can reduce risks by controlling some of the contributing factors.
>From Wikipedia I found that “ISO/IEC 27001 Information security management systems — Requirements, formally specifies a management system that is intended to bring information security under explicit management control. Organizations that claim to have adopted ISO/IEC 27001 can therefore be formally audited and certified compliant with the standard”.
ISO/IEC 27005 - Information security risk management provide guidelines for information security risk management. It supports the general concepts specified in ISO/IEC 27001 and is designed to assist the satisfactory implementation of information security based on a risk management approach. It does not specify, recommend or even name any specific risk analysis method, although it does specify a structured, systematic and rigorous process from analyzing risks to creating the risk treatment plan.
BS 25999 Code of Practice is a business continuity management (BCM) business-owned, business-driven process that establishes a fit-for-purpose strategic and operational framework.
ISO 31000:2009 provides principles and generic guidelines on risk management. It can be used by any public, private or community enterprise, association, group or individual and is not specific to any industry or sector. It can be applied throughout the life of an organization, and to a wide range of activities, including strategies and decisions, operations, processes, functions, projects, products, services and assets, to any type of risk, whatever its nature, whether having positive or negative consequences.
Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC, expressing his own opinions.
For networking with local quality professionals explore these groups: http://tech.groups.yahoo.com/group/Quality_Montreal/ http://www.linkedin.com/groups?gid=90170
By Raymond E. Dyer - ASQ CMQ/OE & CQA, Voice of the Customer Chair
Learning from our members: both young and more experienced
One of our more famous section members, François Pageau, has again made his mark by being on page 13 of the March 2011 issue of Quality Progress in the "Who’s Who in Q" article. François is one of 11 ASQ members who hold 14 of 18 ASQ certifications. However, as this article describes, there's a lot more behind this man then this impressive Quality expertise achievement. François served on various committees of the Statistical Society of Canada (SSC) and as president of SSC’s Business and Industrial Statistics Section. He is currently the chair of the SSC’s accreditation committee. François is often one of our choice candidates as speaker on Quality tools and practices in his area of expertise and has often presented at our section events. While absent, François was again mentioned at the start of our March 16th, 2011 event by our Leadership Team and all those present applauded his achievements. Many of us have learned a great deal from François and when someone works this hard to accomplish such impressive certification levels, it deserves to be raised to the attention of fellow members and friends.
Now for a newer member. On March 29th, 2011, I had the pleasure of attending Zhong Hua Zhang's defense of his thesis on "Designing Sustainable Supply Chain Networks" as part of his Master of Applied Science (Quality Systems Engineering) at Concordia University. Zhong Hua is the Secretary of our ASQ Montreal Student Branch called "Montreal Universities Student Chapter". We've been networking via LinkedIn pretty much since our student branch started becoming active. The thesis presentation and considerations made by Zhong Hua were very interesting to reflect on and I hope that his work spawns even more areas to explore. I also hope we can eventually get him to summarize some of his work for us and was very proud to have been asked to attend his presentation. If anybody has any serious and practical ideas to explore as "Quality" related areas of University research at the Masters level, I understand there is a willingness to work with business to introduce these potential research topics into their thesis program. If interested, please contact me and I'll do my best to put you in touch with the right players.
Socrates was quoted as saying "The more I learn, the more I learn how little I know." After all these years, this still applies very well. Spending time with individuals like François and Zhong Hua continues to make me realize just how much more there is to learn out there. This is one of the most beneficial reasons for networking with this wonderful Quality community.
Reminder: Please keep your eyes open for our section survey. As previously indicated, our aim is to get your input and deliver the best services we can for you. Thank-you in advance for your understanding and participation.
By Inteaz Alli, Ph.D. FASQ, ASQ CQA & CHA, Nominating Committee Chair
In accordance with Sections 5.4 and 6.1 of our Operating Agreement, the Montreal Section 401 Nominating Committee comprising of N. Dickinson, R. Dyer, D. Tozer, and I. Alli (Nominating Committee Chair), proposes the following Slate of Officers for July to December 2011, Montreal Section 401:
Chair: Chantale Simard
Vice- Chair: William Wilson
Secretary: Hong Ping (Holly) Zhao
Treasurer: Mitchell Daudier
To nominate a different slate of officers, volunteer for a role on the various committees of the Section, or obtain further information, please contact Inteaz Alli at email@example.com; alternate nominations for officer positions can be made by petition of at least 10 members of the Section.
Certain other Committee Chairs must also be filled, so please indicate your interest. Please note that to hold a Section Officer or Leadership position, you must be a member of the Section in good standing.
By Sukhvinder S. Jutla, 2010-11 Program Chair
will be confirmed as we progress into the year. Most events
are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel.
the Newsletter and our web site for further details.
Date Event TBD TBD
register for any event of for more information on events please
contact: Sukhvinder Jutla at (450) 647-8092 or
e-mail at Sukhvinder.Jutla@pwc.ca.
ASQ Montreal Section thanks our Sustaining Members:
ASQ Montreal Universities Student ChapterSOCIAL EVENT
DATE: Friday, April 29, 2011 (5pm - 8pm)Review of ASQ Student Chapter Event (Thursday, March 24, 2011)
VENUE: McKibbons Irish Pub, 1426 Bishop Street, Montreal, Quebec.
Open to all members of the section, event is free of charge. We will also announce the winner of the Free Student Membership at the event. Mr. Claude Roy, HEC Montreal, is sponsoring a membership for one student. We will draw the name of the student at the event.
MENTORING/NETWORKING SECTION EVENT
DATE: Wednesday, September 28, 2011 (6pm - 9pm)
VENUE: HEC Montreal, 3000, chemin de la Côte-Sainte-Catherine, Montreal, Quebec H3T 2A7
More information on this event will be advertised in the September Newsletter. Stay tuned!
The third event of ASQ Montreal Universities’ Student Chapter took place on March 24th, 2011, at Concordia University. The event started with Dr. Anjali Awasthi’s, Program Counsellor, welcome speech. Then Yatin Khurana, Co-chair, greeted the participants and introduced the speakers Dr. Rajesh K.Tyagi and Mr. Stephen Jones. Yatin referred them as a perfect combination of speakers because one of them was from Academics and the other from Industry; one improves the quality of services and the other injects quality in designs and products.
The first presentation was given by Dr. Rajesh Tyagi and the topic of presentation was “Application of Six Sigma for Services”. Dr. Tyagi started his presentation with a simple yet complex question: “What is the difference between Quality and Performance?”, rendering the whole audience active. He introduced a new methodology called “DMAIE” for service-industry specific performance measurement. He stressed a lot on the importance of Innovation phase in DMAIE. The presentation ended with a very interactive Q&A session and finally the speaker was honoured with a small memento.
In the second half, Mr. Stephen Jones, Senior Engineering Specialist at Bombardier Aerospace, took the dais and presented his analysis on two white papers namely “Key Concepts in Modeling Product Development Processes" and “The Many Views of a Process: Toward a Process Architecture Framework for Product Development Processes”. He shared his perspective on the domain based on a vital experience of 34 years. He also mentioned about the need of research efforts in this challenging area and motivated students to explore this field. He ended his presentation by sharing his strong belief in standard work practices and motivated audience to strive for Continuous Improvement. The presentation was very much liked by the audience and concluded by honouring Mr Jones with a small souvenir.
From Left to Right: K. Najafian (Newsletter editor), V. Memarian (Treasurer), Z.H. Zhang (Secretary), Dr A. Awasthi (Counsellor), Dr R.K. Tyagi (Counsellor and Speaker), Mr S. Jones (Speaker) and Y. Khurana (Co-chair).
ASQ Montreal Francophone (Section 404) Cyberconference
The ASQ Montreal francophone section is presenting a cyberconference on the new versions of the ISO 9004 and ISO 9001:2008 standards. The conference will be presented by Pierre L'Esperence of Groupe Qualiso, Pierre is a member of the ISO/TC 176 Canadian delegation. The conference with take place on Tuesday, April 19, 2011 at 2:00pm. Click here is sign up!
Montreal Chapter 401 Member presenting at World Conference in May
Deadline for June
Certification Exams Is April 15!
the Next Generation
Book Release: Six Sigma Software Quality Improvement
Athletics Play Together?
Ph.D., ASQ CQE and SSBB, Education & Audit Chair
Having ASQ certification gives you an edge in the market and can significantly increase your income.
ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.
Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.
Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.
Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.
Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.
Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.
Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.
Calendar and Registration Form
Questions? In house courses, etc.: David Tozer: (514) 694-2830, firstname.lastname@example.org
Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :
May 4, 2011
Consult the List of Your Executive
for exam dates.
Mario Coulombe: Certified Six Sigma Black Belt
Frederic Hebert: Certified Six Sigma Black Belt
Rodrigo Moavro: Manager of Quality/Organizational Excellence
Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.
NOTE: The following links require that you be logged into your account before you try to activate them.
Download the 2010/2011 Unemployment
Application (July 2010–June 2011 Membership Groups) (PDF, 78 KB)
Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.). Do you want to contribute an article (English or French) or a good idea? Contact us by e-mail.
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