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Section
0401 |
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May
2011 (Volume
61 - Issue 5) |
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Our
objective: To increase awareness,
interest, and involvement in Section activities and |
1.
Next
Event
Date Wednesday, May 18, 2011 Time
6:00 PM Place Sheraton Montreal Airport Hotel
12505 Cote de Liesse
Dorval, Quebec H9P 1B7 The Use of Statistical
Intervals to Enhance Quality/Business Decision Making
Manager, Statistical Services and Chief Statistician General
Dynamics Ordnance and Tactical Systems Canada ************************************** For
objective inference about our processes and products, statistical
methods are indispensable to the quality practitioner and the business
decision maker. As a science, statistics is indeed uniquely positioned
to quantify variation and the resulting uncertainty in an objective and
rigorous manner. A clever way to represent uncertainty about a quantity
of interest, such as a proportion of non-conforming items generated
from a process, for example, is to construct a confidence interval for
that unknown quantity based on a random sample. For some common
quantities of interest, such as a proportion non-conforming, a process
average and a process standard deviation, the mathematical expression
of the corresponding statistical interval is fairly simple. This is why
these intervals are taught in introductory statistics courses and six
sigma training classes. Other quantities than those aforementioned
arise in
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2.
Ad
/
Publicité
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practice: the slope of a regression
line, a process capability
index, the probability of meeting specifications, the mean and standard
deviation of a future sample, the probability that some mechanical
stress on a component exceeds its material strength, 6-month aheadprice forecasts for
certain raw
materials – only to name a
few. Although this presentation cannot cover all cases, quite a few
situations beyond the traditional confidence interval for a process
average will be examined, allowing us to reflect upon what is truly
needed to better serve the quality/business objective at hand.
A simple Monte Carlo experiment performed at the beginning of the presentation will serve to illustrate elementary concepts. Examples from various domains will be used not only to show the computational aspects, but also to explain how the results fit within the quality/business decisions. Through reference to real-life situations, some of the confusion regarding statistical intervals will be cleared up, hopefully leading to heightened awareness for potential applications. ************************************** François
Pageau
is Manager, Statistical Services and Chief Statistician at General
Dynamics Ordnance and Tactical Systems Canada.
With over twenty years experience in quality, his fields of activities
include industrial applications of statistics such as design of
experiments, sampling inspection, process control and reliability. He
provides technical guidance on mission-critical six sigma projects
executed in partnership with other organizations. In addition to his
role of scientific collaborator on various research and development
projects, Francois teaches applied statistics and six sigma methodology
internal courses. He also provides advice to senior management on
quality strategy and continuous improvement initiatives.
François received his M.S. in mathematics and B.S. in statistics from Université Laval. Before joining GD-OTS Canada, he worked on census data quality issues as a methodologist at Statistics Canada, and as a statistical consultant at the Statistics Consulting Services of the Department of Mathematics and Statistics of Université Laval. Francois led the Business and Industrial Statistics Section of the Statistical Society of Canada (SSC) as President in 2005-2006, and now serves as Chair of the Accreditation Committee of the SSC. He participated in certification exam review workshops organized by the American Society for Quality (ASQ). He has served on a panel of subject matter experts for the development, review, and validation of the body of knowledge for the profession of Aviation, Space & Defense Quality Engineer, an initiative sponsored by the Aerospace & Defense Learning Institute and submitted this year to the International Aerospace Quality Group. François is a Professional Statistician (P.Stat.), an SBTI trained Six Sigma Master Black Belt, a senior member of the ASQ, and was recognized by the Society in the March 2011 issue of Quality Progress as one of 11 ASQ members in the world who hold 14 of 18 ASQ certifications, the largest number of certifications earned from ASQ.
************************************** Supper
and
Parking are included.
Bring your business cards and be ready to network! To
register for any event or for more information on events please
contact:
Sukhvinder Jutla Tel: (450) 647-8092 E-mail: Sukhvinder.Jutla@pwc.ca or Mitchell Daudier Tel: (450) 647-7830 E-mail: Mitchell.Daudier@pwc.ca |
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3.
Sections 404 and 401 Annual Golf Tournament
Base
de Roc, Joliette
Commandites disponibles / Sponsorship opportunities Marcel Charbonneau: (514) 333-1770, marcel_charbonneau@videotron.ca Sukhvinder Jutla:
(514)
626-5091, Sukhvinder.Jutla@pwc.ca
Golf Registration Form (Word) Golf Registration Form (PDF) 4.
The
Editor's Corner
I am going to use my "corner" this month to encourage everyone reading to come out on Friday, July 8th and participate in the annual ASQ Golf Tournament. This will be the third year that I participate and I am looking forward to it very much. Last year's tournament was unfortunately cut short due to rain, so we are hoping for clearer skies this time around (although driving a golf cart through torrential rain last year was a worthwhile experience). As well, if you are a novice golfer or even never golfed before, don't worry. The tournament is Vegas-style, which means that that all players in a foursome play from where the best ball was hit. This came in handy for me during my first tournament! And of course, the day gives you a chance to mingle with other Quality professionals and network. This happens before, during and after the tournament. So if you are interested (or if I have just peaked your interest), the registration forms are included in Section 3 of the Newsletter. Looking forward to seeing you on July 8th! |
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5.
A Word
from
your Section Chair
I would like to thanks all our members who were present at our Annual General Assembly last month. We had a dynamic audience and a lot of interactions. It was a pleasure to present last year results, especially with the help of the leadership team volunteers. I am forwarding you below important adjustment information about the change in the fiscal year, a subject well discussed during the General Assembly. ASQ has very recently advised and clarified with our section's Leadership Team that the term of our governance year will remain one year for all sections this upcoming year, i.e. it will not be reduced to 6 months to match the fiscal year change as earlier expected and discussed at our Annual General Assembly. It is only the fiscal year starting July 1, 2011 that will be reduced from June 30, 2011 to Dec 31, 2011. The governance year that includes timelines for annual general assemblies & officer elections, officer & committee member submissions, annual plan submissions, etc., will remain on the July to June cycle, i.e. this upcoming year will start on July 1, 2011 and will finish on June 30, 2012. When the officers were elected at our last Annual General Assembly on April 20, 2011, they were elected for one full term. The best information we had from ASQ at the time was that this term was to end in 6 months, i.e. December 31, 2011. We now know ASQ has chosen not to change the governance year, so the terms under which our officers were elected this year remain the usual one-year terms. We are advising you of this in order to maintain transparency and integrity with our section members. For all further questions on the matter, please contact us directly. Thank you for your understanding. |
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6.
Had
You Come
to the
Last Event
By
Eric
Stern, ASQ Senior
Member, CQA,
Publicity co-chair Had you come ... Production Part Approval
Process
Peter
Amsden from Pratt and Whitney talked about the application of the
Production Part Approval Process (PPAP) in the aerospace industry. The
process has been used for many years in the automotive industry as a
way of controlling all the new parts that many suppliers provided. The
aerospace industry, which is even more tightly regulated, has recently
started to apply the process. Pratt and Whitney and its parent company
UTC uses a version adopted for its own use, and is internally trained
by a consulting company. Having 3000 engines and 20,000 part numbers
forces the company to increase its internal controls.
Design and process FMEA are core components of the process, taking into account the risks that the parts pose. The fact that not all parts can be covered puts in evidence the need to prioritize. A Process Control Plan is designed to create awareness regarding the way the organization will react to potential problems. A significant product run of 25 parts is considered a requirement before a permanent approval is given. A Cpk ≥ 1.33 is considered sufficient, (less than the value of 2 required in the automotive industry). Measurement process variations are assessed in a formal Measurement System Analysis. Workflows are formalized, including the many coordinator, engineering, purchasing and other roles. The supplier contracts cover these aspects. Pratt and Whitney’s classification of suppliers that we have seen in another presentation rewards those which consistently reach high standards of quality. They can sell more expensively and have an increased chance of being selected. A transparent supplier relationship assures accountability and contributes to the reduction of variability. IT solutions are developed, auditor teams are trained to support the process. The company expects that 80% of its suppliers will meet superior performance standards in 2011. On top of it all more attention is paid to green and ethical concerns. I commented that this very fine scale detailed attention to the factors that control quality can compensate for the limits of the capabilities of leaders to deal with complexity that grows at an exponential rate. If you really wanted to get more of the details of the presentation you had to be there; I can only pick a few highlights that interested me. Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC, expressing his own opinions. ericst@iseffective.com For
networking with local
quality professionals explore these groups: http://tech.groups.yahoo.com/group/Quality_Montreal/ http://www.linkedin.com/groups?gid=90170
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7. Voice of the Customer
Survey says ... ??? Remember back in the mid 70s to the mid 80s that TV game show "Family Feud" where two families competed against each other in a contest to name the most popular responses to a survey question posed to 100 people? Like others, I tried to guess the highest response answers and was anxious to find out what they were. Whenever they'd confirm a response, the host would usually preamble it by saying "Our Survey said" or more commonly remembered as "Survey says". Well, I'd love to give you some of that feedback for the "May 2011 ASQ Montreal Section 0401 Membership Survey" we sent on 4 May 2011, but we still haven't had 100 responses yet. Almost five days later, however, I've already received 24 responses out of 304 survey e-mails sent, 20 of them within 24 hours of issuing the survey, the first response being started 2 minutes after having sent the survey. Yes, a member started answering our survey at 1:16 AM in the morning! I won't share any responses yet so as not to influence those to come. After experiencing a recent cross time zone federal election, I'm sure most of you understand the concept. However, I will say that, on average, it has taken about 10 minutes to complete the survey and so far the feedback has indeed been quite interesting. The survey has a mixture of rating type questions, yes/no type questions, and open comment questions. The latter makes it somewhat more difficult to compile a summary from but generally tends to have much more useful information because it goes beyond what the individuals constructing the survey might have considered. The survey touches on areas like your Quality challenges, membership interests, events, our other services, and your overall satisfaction with your membership. Your responses will be used to help guide our Leadership Team in their June 2011 planning session. As previously indicated, our aim is to get your input and deliver the best services we can for you. Thank-you in advance for your understanding and participation. Special thanks to those that have already responded. We look forward to reading your feedback and learning from it. 8.
2011-12 Planned Events
Date,
time,
and location
will be confirmed as we progress into the year. Most events
are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel.
Watch
the Newsletter and our web site for further details.
Date Event TBD TBD |
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To
register for any event of for more information on events please
contact: Sukhvinder Jutla at (450) 647-8092 or
e-mail at Sukhvinder.Jutla@pwc.ca. |
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9.
Welcome
to our New Members
April
2011 |
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10.
Sustaining
Members
ASQ Montreal Section thanks our Sustaining Members: |
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11. Other
ASQ
Events
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12. ASQ NewsASQ
Montreal Chapter 401 Member presenting at World Conference in May ASQ Poll Asks: Are You
Ready for Fragmented Healthcare? Go
Mobile at ASQ’s World Conference What
Does "World-Class" Mean to ASQ Members? |
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13.
ASQ
Montreal Section Education Program 2010-2011
By
David
Tozer,
Ph.D., ASQ CQE and SSBB, Education & Audit Chair Having ASQ certification gives you an edge in the market and can significantly increase your income. ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt. Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality. Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma. Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics. Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.
Certified
Quality Auditor Topics
include: quality concepts,
team
formation and group dynamics, management responsibility, audit
objectives, audit preparation, audit conduct, audit reporting,
sampling, and basic statistics.
Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling. Calendar and Registration Form Questions? In house courses, etc.: David Tozer: (514) 694-2830, davidtozer@qualitiqua.com
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14.
Executive
Committee Meetings & Officers
Section Executive
Committee
(Leadership Team) Meetings are held at different locations, starting at
6 PM. The next regular meeting is tentatively scheduled for : June
1, 2011 Consult the List of Your Executive
for
2010-2011 here |
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15.
ASQ
Certification & Recertification
Please
visit www.asqmontreal.qc.ca/Certification/Exmdates.html
for exams dates. 16. Upgrade Your Membership to Senior MemberAdvance To Senior Member Why not demonstrate your professional
growth and accomplishments in the quality profession by becoming an ASQ
Senior Member. You will receive recognition from ASQ, additional
benefits, and the opportunity of being nominated to the grade of Fellow
Member, if you qualify. Go onto your profile at www.asq.org to complete the application on-line.
You can also download the application from www.asq.org. Or you may phone 1-800-248-1946 and
request that an application be mailed to you. Apply today either
by phone or on-line and get the recognition and benefits you deserve.
17.
Unemployed Member Dues
Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.
Eligibility Criteria
Benefits
NOTE: The following links require that you be logged into your account before you try to activate them. Download the 2010/2011 Unemployment
Program
Application (July 2010–June 2011 Membership Groups) (PDF, 78 KB) |
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18.
Feedback
Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.). Do you want to contribute an article (English or French) or a good idea? Contact us by e-mail. |
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Pass
it on
We invite you to forward this Newsletter to friends and colleagues who may be interested. |
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The
ASQ
Montreal
Section 0401 Newsletter is prepared by and published for its members. How to
Opt Out. This
e-mail
is being sent in the course of normal Montreal Section
business
to the e-mail address of record. We are not responsible for forwarded
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account to unsubscribe or
reply to this message, indicating Opt
Out in the
e-mail body along with your membership number
and in the title. |
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By
Sukhvinder S. Jutla,
2010-11 Program
Chair