May 2012 (Volume 63 - Issue 5)
objective: To increase awareness,
interest, and involvement in Section activities and
|11 - Welcome to our New Members|
|19 - Feedback/Advertising Rates|
|7 - Voice Of The Customer||14 - ASQ News|
Wednesday, May 16, 2012
Everything you always knew for sure sbout SPC, and so never bothered to ask
Manager, Statistical Services and Chief Statistician
Please join us on May 16th to hear our guest speaker present the topic of statistical process control. Statistical Process Control (SPC) is a time-honored methodology to steer a process to behave the way we want and reduce variation, hence increasing process yield for the benefit of all stakeholders. Or is it? Where does your shop-floor experience stand with regard to reaping the promised benefits of SPC implementation? Many organizations have inundated their facilities with control charts, and yet, the results do not measure up to their expectations. Others have completely discarded the methodology, stating that SPC does not apply to their processes, for various reasons.
Or is it? Where does your shop-floor experience stand with regard to reaping the promised benefits of SPC implementation? Many organizations have inundated their facilities with control charts, and yet, the results do not measure up to their expectations. Others have completely discarded the methodology, stating that SPC does not apply to their processes, for various reasons. Is something wrong? Yes, indeed – not with the methodology per say, but with the way it is often implemented.
The presentation will proceed as follows. After a short historical perspective on SPC starting with the Shewhart model, we will dispel some myths on the control chart method. Such cleanup requires to address both technical – inevitably statistical – and management issues. The control chart will be linked to other quality tools to form a cohesive strategy to tackle process variation. This will allow us to lay down a general plan for optimal implementation of SPC. The talk will be punctuated with examples and real-life anecdotes. A better appreciation for the potential of SPC in fostering improvement should be the takeaway.
As Mark Twain said: “It ain't what you don't know that gets you into trouble. It's what you know for sure that just ain't so”.
Francois Pageau is Manager, Statistical Services and Chief Statistician at General Dynamics Ordnance and Tactical Systems Canada. With over twenty years experience in quality, his fields of activities include industrial applications of statistics such as design of experiments, sampling inspection, process control and reliability. He provides technical guidance on mission-critical six sigma projects executed in partnership with other organizations. In addition to his role of scientific collaborator on various research and development projects, Francois teaches applied statistics and six sigma methodology internal courses. He also provides advice to senior management on quality strategy and continuous improvement initiatives.
Francois received his M.S. in mathematics and B.S. in statistics from Université Laval. Before joining GD-OTS Canada, he worked on census data quality issues as a methodologist at Statistics Canada, and as a statistical consultant at the Statistics Consulting Services of the Department of Mathematics and Statistics of Université Laval. Francois led the Business and Industrial Statistics Section of the Statistical Society of Canada (SSC) as President in 2005-2006, and now serves as Chair of the Accreditation Committee of the SSC. He participated in certification exam review workshops organized by the American Society for Quality (ASQ).
Francois is a Professional Statistician (P.Stat.), an SBTI trained Six Sigma Master Black Belt, a senior member of the ASQ, and was recognized by the Society in the March 2011 issue of Quality Progress as one of 11 ASQ members in the world who hold 14 of 18 ASQ certifications.
Cost: ASQ Members ($40), Non-Members ($50)
Supper and Parking are included.
your business cards and be ready to
Base de Roc, Joliette
Commandites disponibles / Sponsorship opportunities
Chantale Simard: Tel: (514) 941-5695 E-mail: email@example.com
Golf Registration Form (Word)
Golf Registration Form (PDF)
By Michael Bournazian, Eng., Newsletter Editor
I'll take this opportunity to encourage everyone reading this Newsletter to NOT follow my lead this year, and participate in our yearly ASQ Golf Tournament with Section 404.
I have happily participated in our yearly golf outing for the last 3 years at Base de Roc. Unfortunately, a 4-day weekend trip to Saratoga Springs starting on July 6th (the day of the tournament) will result in me missing out this year. Don't worry though: part of my weekend will include golf, as I plan on seeking out local courses in Saratoga Springs to play during the days.
I sincerely hope that we have a big turnout this year! Signing up is easy: the registration forms are directly above in Section 3 of this Newsletter. Complete a Word or PDF copy and e-mail to Chantale Simard. It is that simple.
Enjoy the golf . . . whichever country you choose to play it in.
To all our members who were present at our Annual General Assembly last month, thank you. It was a pleasure to present last year's results and the ASQ awards our section merited. We had a dynamic audience and a lot of interactions were especially triggered by David and Raymond’s presentation on root cause analysis that followed the assembly.
William (Bill) Wilson will be our new elected chair for the upcoming year, starting in July. I have no doubt he will be a wonderful section chair. I will continue to be an active volunteer on the leadership team and hope to see you at our monthly events and at the golf tournament this summer.
A Word form your INCOMING Section Chair
My name is Bill Wilson, and I will become the next section chair for ASQ section 401 when Chantale completes her term.
I have been a member of the 401 executive for 5 years, but this still feels a little like a plunge into the unknown. Our executive is very supportive, so the experience will begin as I and we the executive reach out to you, members of 401 and explore this world of quality we work and live in.
My voyage began in 1986 at CAE then moved to Securiplex, a designer and fabricator of fire detection and suppression equipment and as a new quality manager in 1992. From 2004 to 2011, I was QA Manager at a foundry and a fabricator of aircraft keyboards. SInce December 2011, I am pleased to find myself in a foundry setting once again at Alphacasting, enjoying new challanges and using some old knowledge.
I look forward to the experience of being a section chair for the first time, learning how to listen to members, help fashion interesting courses and events, all the while develop communications across the entire section.
See you out and about in the quality world.
By Eric Stern, ASQ Senior Member, CQA, Publicity co-chair
Had you come . . . Root Cause Analysis
A portion of the presentation was dedicated to corrective actions and how root cause analysis fits into that equation. The distinction of common and special causes allowed David and Raymond to speak about the specific aspects. I felt a need to freshen up my knowledge of the distinction at the following site. They quoted a list of well-known sources of information and even provided additional sources after the event. Here are some of the links mentioned:
Article on Boeing MEDA Investigation Process:
(I believe that figure 1 is not consistent with the text).
Boeing - Maintenance Error Decision Air (MEDA) - User's Guide (on Transport Canada site)
6+4 M, 8P, 5S, Management Oversight Risk Tree (MORT) Approach, are in part tools, in part specific applications in different domains of management of organizations.
After some research I performed to write this article, I personally liked the analysis promoted in Reality Charting: http://coach.realitycharting.com. Starting with the theory of principle based cause-effect relationship, training is provided, and a software that I have not checked out. I find the theory universally applicable to the analysis of causes. When properly done, then the conclusions can be applied in the context of organizations as presented during this event. Before buying the commercial reality charting software one can practice the simplified http://www.realitycharting.com/realitycharting/simplified. It requires registration and I have not tried it out.
The question period was interesting. There was a common perception in the audience that many people pay more lip service and happily move on after a superficial analysis of symptoms leaving opportunities for improvement unexplored. An interesting aspect discussed was the audit of sensitive suppliers who will not admit to problems. Diplomatic presentation of potential causes and possible solutions was suggested as a win-win solution. The suggestions for dealing with human errors included techniques related to high risk situations: checklists and frequent reviews as ways of keeping the attention focused on the task at hand.
The application of root cause analysis in materials and process development was also shortly discussed. In that case it is used to gain a better understanding of the phenomena. Applications in medicine and in the analysis of complex chemical processes were discussed.
Our speakers in action!
P.S. At the last executive meeting, following on the presentation of quality systems in large organizations, a current trend was discussed. It replaces or enhances the word Quality, that many people perceive as an additional cost component with words related to Excellence. I suppose those involved in marketing and sales find it easier to talk about those terms. I am currently expanding my knowledge about the importance of emotions in human interactions. I suggest we all can benefit from paying increased attention to that aspect. Choosing the right words is part of that.
P.P.S. Ben Marguglio just announced seminars on Human Error Prevention www.HighTechnologySeminars.com
In addition to discovery and invention, human error prevention can be the greatest contributor to improved productivity, safety and quality. Persons responsible for improving productivity, safety and quality should consider attending this seminar.
The principles and practices of human error prevention are universally applicable regardless of the type of industrial, commercial or governmental enterprise, and regardless of the type of function performed within the enterprise.
This seminar is truly unique and up to date with the latest developments in human error prevention. Ben Marguglio's new taxonomy of human error causal factors and his human error-related models demonstrate his leadership in this subject. Examples and case studies amply reinforce the human error prevention principles and practices.
Learning objectives - upon completion of the seminar, one will understand:
• Classifications of human error
• Safety and quality culture and the safety- and quality-conscious work environment
• Leadership responsibilities for culture
• The total safety and quality function
• The four fields of focus
o 1 - Hazards
• Types and identification of hazards
• The four levels of human error
• The three levels of barriers to human error and to the hazards activated by human error
• The four types of barriers at each barrier level
• Methods by which to make barriers effective
o 2 - Error-inducing conditions
• Identification of error-inducing conditions and error-likely situations
• Behaviors to counteract error-inducing conditions
• Non-conservative decisions
• Thought processes and behaviors leading to non-conservative decisions
• Thought processes and behaviors leading to conservative decisions
• Repetitive errors
o Techniques to prevent the recurrence of error - e.g., coaching
• Defense in depth
• Human error prevention principles
Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC, expressing his own opinions.
For networking with local quality professionals explore these groups: http://tech.groups.yahoo.com/group/Quality_Montreal/ http://www.linkedin.com/groups?gid=90170
By Raymond E. Dyer, ASQ Senior Member, CMQ/OE, CQA, Voice of the Customer & Historian
Please Participate in our Survey!
The time has come for our next section survey. As promised, it’ll be even faster to complete given that some of the more complex questions will be removed. Once I get my final input from colleagues, I plan to launch it this month.
Stay tuned and please participate when you receive it. Thanks!
By Inteaz Alli, Ph.D. FASQ, ASQ CQA & CHA, Nominating Committee Chair
Some short bios on your new slate of officers:
Chair: William Wilson
Vice-Chair: Francois Pageau
Secretary: Hong Ping (Holly) Zhao
Treasurer: Mitchell Daudier
William Wilson has been a member of the 401 executive for 5 years, and will be your new Section Chair. His quality voyage began in 1986 at CAE then moved to Securiplex, a designer and fabricator of fire detection and suppression equipment and as a new quality manager in 1992. From 2004 to 2011, he was QA Manager at a foundry and a fabricator of aircraft keyboards. SInce December 2011, he finds himself in a foundry setting once again at Alphacasting, enjoying new challanges and using some old knowledge.
Francois Pageau has been a member of the ASQ Montreal Section since 1994. He received his M.S. in mathematics and B.S. in statistics from Université Laval. Before joining GD-OTS Canada, he worked on census data quality issues as a methodologist at Statistics Canada, and as a statistical consultant at the Statistics Consulting Services of the Department of Mathematics and Statistics of Université Laval supporting research projects from various fields. Francois led the Business and Industrial Statistics Section of the Statistical Society of Canada (SSC) as President in 2005-2006, and now serves as Chair of the Accreditation Committee of the SSC. He participated in certification exam review workshops organized by the American Society for Quality (ASQ). He has served on a panel of subject matter experts for the development, review, and validation of the body of knowledge for the profession of Aviation, Space & Defense Quality Engineer, an initiative sponsored by the Aerospace & Defense Learning Institute. Francois is a Professional Statistician (P.Stat.), an SBTI trained Six Sigma Master Black Belt, a senior member of ASQ, and was recognized by the Society in the March 2011 issue of Quality Progress as one of 11 ASQ members in the world who hold 14 of 18 ASQ certifications.
Hong Ping (Holly) Zhao is an ASQ senior member, voluntarily serving as an executive committee member of ASQ Montreal section 401 since 2008, primarily in a role of membership chair, then secretary. In line with her career interest and passion, she has been working in the quality field for more than fifteen years in the aerospace sector. Currently, she is a quality analyst for Bombardier Aerospace.
Mitchell Daudier has always been in the EHS & Quality Management field. After completing her Bachelor degree at McGill University in Food Science and Graduate Studies at Concordia University, she managed her own Environmental, Health & Safety / Quality Consultant firm, Thellen Environment, for 15 years. Thellen Environment has served major manufacturing companies such as Alcan, Nortel, Wyeth (Pfizer), SICO, General Electric, etc. In 2010 she accepted a position as the EHS Manager – Quebec Group - for Pratt & Whitney. She is a certified ISO 14001, ISO 9001 and OHSAS 18001 auditor. She is a ASQ member since 2001.
We unfortunately do not have a new interview to present in this month's Newsletter. Please check back here in June.
By Sukhvinder S. Jutla, 2011-12 Program Chair
Date, time, and location will be confirmed as we progress into the year. Most events are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel. Watch the Newsletter and our web site for further details.
To register for any event of for more information on events please contact: Sukhvinder Jutla at (450) 647-8092 or e-mail at Sukhvinder.Jutla@pwc.ca.
Rubayyi Abdullah Alghamdi
Mohammed K. Alrasheedi
Robert D. Douglass
ASQ Montreal Section thanks our Sustaining (Site) Members:
ASQ Montreal Universities Student Chapter
ANNOUNCEMENT: The next edition of MENTORING event is back!
Based on the positive feedback and the success of Mentoring event held on September 29th, 2011, the ASQ Montreal Universities Student Branch has decided to hold another mentoring event this coming fall. The event will be held in October 2012 at HEC Montreal.
As we expect an increased demand for mentors, the Section is seeking mentors and request all senior members and members with significant work experience to sign up as mentors.
Feel free to send questions, comments and suggestions via email to Rajesh K. Tyagi.
Please visit the Student Chapter website here for more information about upcoming events and much more.
ASQ Montreal Section 404 (Thursday, May 17, 2012)The ASQ Montreal Francophone section will be holding its annual general assesmbly on Thursday, May 17, 2012. Go to the website for up-to-date information.
ASQ Denver Section 1300 (September 12-14, 2012)The ASQ Denver, Colorado section will be holding the Rocky Mountain Quality Conference, at the ArvadaCcenter for the Performing Arts in Denver, Colorado, from September 12-14, 2012. Information about this conference can be found on the section's website!
ASQ Vermont Section 112 (Friday, May 25, 2012)Speaking the Language of Business - Money! "
The ASQ Vermont section will present the following topic on Friday, May 25, 2012. Go to the website for the latest information, as it becomes available.
Conference Program Available Online!
Penny for Your Thoughts
a Virtual Carnival
Ph.D., ASQ CQE and SSBB, Education & Audit Chair
Having ASQ certification gives you an edge in the market and can significantly increase your income.
ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.
Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.
Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.
Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.
Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.
Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.
Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.
Calendar and Registration Form
Questions? In house courses, etc.: David Tozer: (514) 694-2830, firstname.lastname@example.org
Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :
June 6, 2012
Consult the List of Your Executive
. . . ADVANCE TO SENIOR MEMBER
Why not demonstrate your professional growth and accomplishments in the quality profession by becoming an ASQ Senior Member. You will receive recognition from ASQ, additional benefits, and the opportunity of being nominated to the grade of Fellow Member, if you qualify. Go onto your profile at www.asq.org to complete the application on-line. You can also download the application from www.asq.org. Or you may phone 1-800-248-1946 and request that an application be mailed to you. Apply today either by phone or on-line and get the recognition and benefits you deserve.
Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.
NOTE: The following links require that you be logged into your account before you try to activate them.
Download the 2011/2012 Unemployment
Application (July 2011–June 2012 Membership Groups) (DOC, 101 KB)
Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.). Do you want to contribute an article (English or French) or a good idea? Contact us by e-mail.
Pass it on
We invite you to forward this Newsletter to friends and colleagues who may be interested.
Section 0401 Newsletter is prepared by and published for its members.
How to Opt Out.