June 2012 (Volume 62 - Issue 6)
objective: To increase awareness,
interest, and involvement in Section activities and
|10 - Sustaining Members|
|17 - Feedback/Advertising Rates|
|6 - Voice Of The Customer||12 - ASQ News|
Date: Friday, July 6, 2012The ASQ Quebec sections, Montreal 401 and Montréal Francophone 404, invite you to their yearly golf tournament on Friday, July 6, 2012.
Time: Day and Evening
Place: Base de Roc
2870, Base de Roc
Do not wait: register yourself alone or with one or two colleagues/friends, and be paired up with other quality professionals or create your own foursome.
After playing golf, join everyone on the deck for a drink in a relaxing and enjoyable environment. Continue the evening with a delicious dinner and discussions around the table, and be there for the prize ceremony!
To add a little fun to the golf event evening, a short exercise on “recognizing problems, prioritizing them, and the attitude to take to solve them” is planned. The session will be animated by Raymond E. Dyer, ASQ CMQ/OE & ASQ CQA. There will no doubt be tricks shown that you can use too!
Pour ajouter un peu de piquant à la soirée du golf, un petit exercice sur "reconnaître les problèmes, les prioriser, et l’attitude à prendre pour les résoudre" est prévu. La session sera animée par Raymond E. Dyer, ASQ CMQ/OE & ASQ CQA. Vous repartirez certainement avec quelques idées originales que vous pourrez utiliser à votre tour !
Please note that you can also come only for golf or only for dinner.
Commandites disponibles / Sponsorship opportunities
By Michael Bournazian, Eng., Newsletter Editor
Another year has come to an end, at least when it comes to publishing this Newsletter. It has now been 2 years that I've been doing this, and I continue to enjoy doing it. So I will continue!
Thank you to everyone who takes the time to read this Newsletter. Hopefully you get something out of it, and will continue to do so.
As well, you will see in our Planned Events section below that I have listed some of the proposed event topics for next year. Hopefully they will interest you enough to come out to the dinners.
Finally, if you want to recommend anyone as a speaker for one of the topics, please let me know and I will pass the information along within our Leadership team.
Thank you again, and enjoy the summer!
This ends my two years term as Section Chair. I have really enjoyed these years and I am welcoming our new executive team with enthusiasm. Thank you for your participation at our monthly events, or simply by reading this Newsletter and promoting quality in your environment.
My last mandate this year is to plan the annual Golf Tournament that will be held in Joliette on July 6. I am doing this with the help of Ovide Côté and Roger Pelletier from Section 404 and many others who are looking for sponsors and are publicizing this event. This year we have a surprise for you. During the evening, Raymond Dyer will animate a little exercise related to Quality. It will be interesting for everyone, quality professionals or not. It will certainly trigger some work experience sharing between participants that you could learn from.
Join us for this great event that brings together quality professionals from the Greater Montreal Area. We still have sponsorship opportunities available. Don’t hesitate to contact me for more detail.
CQA, Voice of the Customer Chair
for Eric Stern, ASQ Senior Member, CQA, Publicity co-chair
Had you come ... Everything you always knew for sure about SPC, and so never bothered to ask
Poor Eric Stern had to miss our last event and so, once again, I'll do my best to share some of my take-aways from it. The odd thing is that this is the second time it involves François Pageau. I'm starting to wonder if Eric is afraid of statistics. Maybe we'll have to encourage Eric to share his personality traits on the matter? Maybe we should ask François if my observation is statistically significant? But I digress.
Although I haven't officially counted them yet (as Historian, this may be an exercise I'll consider), I do believe François Pageau has easily been one of the most prolific presenters to our membership and for this we thank him very much. Now for the summary on "Everything You Always Knew for Sure About Statistical Process Control (SPC) and so Never Bothered to Ask" event.
François kicked off the presentation with a story of the manager that gets all happy when the proportion of reject results are or trend good and very upset when results are or trend bad. However, the variation of the results presented were eventually shown to be well within process control limits. This "getting excited" without understanding the control limits of a process is an error often made by those not understanding the principles of process variation.
François then quickly reviewed the seven basic Quality tools pointing out that control charts were one of them. He then defined SPC which, briefly summarized, is using statistical techniques to either increase knowledge about a process, steer a process to behave in the desired way, and/or reduce variation of final-product parameters, or improve performance of a process. After a brief historical review (AT&T Bell Laboratories, Dr. Walter A. Shewhart, W. Edwards Deming, World War II, etc.), François then stated the purpose of control charts being to help distinguish between common causes and special causes of variation which he then went on to define as well. Bottom line: what should be sought is a state of control where special causes have been eliminated from the process to the extent that substantially all the points plotted on the control chart remain within the control limits.
Using chart examples, François then showed us typical results when going from Phase 1 (Engineering/Design) to Phase 2 (operational use). He also talked about the sensitivity of Average Run Length to Magnitude of Sustained Process Shift in sigma units. This latter exercise helped demonstrate how quickly the expected run length would reduce before hitting an out of control result based on increasing process shifts. Then François reviewed typical "Sensitizing Rules", i.e. rules that can be used to flag the process as out-of-control. The interesting thing I discovered here was that it's not always a good idea to use all of the available sensitizing rules as this can more often than not yield false out-of-control alarms. François actually suggested a "Recommended Selection of Sensitizing Rules".
François indicated that control charting alone was not enough and that action is needed to eliminate special causes and reduce variability. He talked about the value of a well established Out-of-Control Action Plan and reviewed the benefits of control charts. He then went on to talk about use of control charts for individual observations to detect instances such as rational subgrouping and the use of a rational sampling strategy. He showed us examples of Box Plots which he felt were underutilized in the industry and also explained the use of "Variance Component Analysis" (e.g. in Minitab under General Linear Models or GLM).
I think one of the better appreciated slides was the one on "Implementation of SPC in 10 Steps" which was followed up by "Control Chart Design Steps", then a very amusing review of some SPC myths, then "Traps to Successful Implementation", and finally a discussion on "A Challenge to the Shewhart Model" involving what is called serial or auto correlation. There was also an interesting discussion on argued notions amongst different industries on the true calculation of Cp based on the estimate of standard deviation.
François finished off with a very interesting "To Enhance SPC Training Curriculum" slide and then some further references. If you think this article was long, I've only touched the surface of what François presented and avoided those formulas he jotted down. The presentation went a little longer than usual but no one seemed to mind and most seemed to have truly enjoyed the session. I know I did. It made me discover some new and interesting aspects of SPC. Thank-you François!
ASQ Awards / General Assembly (April 2012)
On April 18, 2012 during our General Assembly meeting, we recognized three of our leadership team members and one company for their commitment and outstanding contributions for enhancing Quality goals and objectives of our section and the community.
Khaled Khattab, ASQ Senior Member and Awards Chair announced three awards to Peter Amsden, Stephen Jones and Sukhvinder Jutla. These members have demonstrated true leadership qualities and commitment. Please join us in thanking them for their involvement.
Pratt & Whitney Canada received a special award due to its continuous support and dedication to our section and our leadership team, where four of its employees serve as members.
Left to right: Khaled Khattab & Sukhvinder Jutla
Left to right: Khaled Khattab, Eric Hosking, Mitchell Daudier
and Sukhvinder Jutla, receiving the award on behalf of Pratt & Whitney Canada
Khaled Khattab also announced that our section will soon launch three new awards, full details will be communicated in fall 2012. The new awards are:
•Quality Award in the Service Industry
•Quality Award in Manufacturing
•Student Quality Award
By Raymond E. Dyer - ASQ CMQ/OE & CQA, Voice of the Customer Chair
By Kostya Polinkevych
Survey said . . .continued
40 out of 348 members started the May 2012 online section survey (less than the 56 out of 302 members from last year), however, only 27 completed it (down from 36 from last year). There might be a variety of issues behind this (e.g. survey e-mail treated as SPAM, people too busy to respond, etc.), however, rather than analyze that, I'm just going to go with what these 27 members fed back to us. Most respondents completed the survey within 12 minutes; on average about 6 minutes.
Like last year, during our 6 June 2012 meeting, the Leadership Team used the information related to events to plan our 2012/2013 Program of Events. You'll see signs of what was ultimately chosen as potential topics in other areas of our Newsletter.
As for the all-important question "Overall, how satisfied are you with your membership in ASQ Montreal Section 0401?", of the 24 members that answered that question: none said "Not at all", none said "Not very", 2 said "Somewhat", 10 said "Mostly", 11 said "Very", 1 said "Don't know", and none said "No comment". The Leadership Team had agreed to measure our member satisfaction as (0.25 x # of “Not very” + 0.5 x # of “Somewhat” + 0.75 x # of “Mostly” + # of “Very”) divided by (# of responses - # of “Don’t know” - # of “No comment”). That would make it (0.25 x 0 + 0.5 x 2 + 0.75 x 10 + 11)/(24-1) = 84.5% (less than the 90.0% from last year). We also agreed to measure our member level of interest as (# of responses to “Satisfaction” question - # of “Don’t know” - # of “No comment”) divided by (# of responses to “Satisfaction” question). That would make it (24 – 1 – 0)/(24) = 95.8% (more than the 93.8% from last year).
We're disappointed with the drop in member satisfaction from 90.0% to 84.5%, especially after such positive feedback from this year's events, but are keeping in mind that both scores are not bad and that the measurement may be quite sensitive to the number of participants as well. Either way, we do not plan to rest on any laurels and will continue to take whatever feedback you give to do the best we can and provide you, our members, a Quality service. Meanwhile, thanks to those of you that responded and please don't wait for a survey to give us your feedback!
We unfortunately do not have a new interview to present in this month's Newsletter. Please check back here in September.
By Sukhvinder S. Jutla, 2011-2 Program Chair
will be confirmed as we progress into the year. Most events
are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel.
the Newsletter and our web site for further details.
Date Event TBD TBD
2012-3 Program Topics
Quality In Education
AS9100 Rev. C PEAR (process Effectiveness Assessment and Report)
PPAP (Production Part Approval Process)
Special Processes & Auditing (i.e. NADCAP)
Quality in Healthcare (Initiatives & Successes)
Conference Event with Student Branch
Outsourcing and Quality
APQP (Advanced Product Quality Planning)
Quality in Project Management
ASQ Montreal Section thanks our Sustaining Members:
ASQ Montreal Universities Student Chapter (Wednesday, October 17, 2012)Based on the positive feedback and the success of Mentoring event held on September 29th, 2011, the ASQ Montreal Universities Student Branch has decided to hold another mentoring event this coming fall. The event will be held on October 27, 2012 at HEC Montreal.
The event will also include a Conference, with at least 4 different speakers. More information to come in the next Newsletter
As we expect an increased demand for mentors, the Section is seeking mentors and request all senior members and members with significant work experience to sign up as mentors.
Feel free to send questions, comments and suggestions via email to Rajesh K. Tyagi.
Please visit the Student Chapter website here for more information about upcoming events and much more.
ASQ Denver Section 1300 (September 12-14, 2012)The ASQ Denver, Colorado section will be holding the Rocky Mountain Quality Conference, at the ArvadaCcenter for the Performing Arts in Denver, Colorado, from September 12-14, 2012. Information about this conference can be found on the section's website!
Thinking About November
Have a Question? Ask the
Source for Baldrige Information
at Next Year’s World Conference!
Ph.D., ASQ CQE and SSBB, Education & Audit Chair
Having ASQ certification gives you an edge in the market and can significantly increase your income.
ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.
Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.
Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.
Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.
Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.
Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.
Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.
Calendar and Registration Form
Questions? In house courses, etc.: David Tozer: (514) 694-2830, email@example.com
Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :
September 5, 2012
Consult the List of Your Executive
. . . ADVANCE TO SENIOR MEMBER
Why not demonstrate your professional growth and accomplishments in the quality profession by becoming an ASQ Senior Member. You will receive recognition from ASQ, additional benefits, and the opportunity of being nominated to the grade of Fellow Member, if you qualify. Go onto your profile at www.asq.org to complete the application on-line. You can also download the application from www.asq.org. Or you may phone 1-800-248-1946 and request that an application be mailed to you. Apply today either by phone or on-line and get the recognition and benefits you deserve.
Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.
NOTE: The following links require that you be logged into your account before you try to activate them.
Download the 2011/2012 Unemployment
Application (July 2011–June 2012 Membership Groups) (DOC, 101 KB)
Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.). Do you want to contribute an article (English or French) or a good idea? Contact us by e-mail.
Pass it on
We invite you to forward this Newsletter to friends and colleagues who may be interested.
Section 0401 Newsletter is prepared by and published for its members.
How to Opt Out.