September 2014 (Volume 64 - Issue 7)
objective: To increase awareness,
interest, and involvement in Section activities and quality-related subjects.
Visit our web site at http://www.asqmontreal.qc.ca/
|10 - Site Members||16 - Unemployed Member Dues|
|17 - Feedback/Advertising Rates|
Wednesday, September 17, 2014
How Swiss Cheese Holes Align: Lessons from Human Factors Psychology
Safety and Technical Training Consultant - Aero Tech Support
Please join us on Wednesday, September 17th to hear our guest speaker present the topic of How Swiss cheese holes align: Lessons from Human Factors Psychology.
More and more sectors are recognizing the impact of human errors. Many feel helpless preventing them because they feel so random. However, some organizations in very different settings have crafted creative yet effective ways to avoid disasters. Let’s learn from them.
Our speaker will talk about a couple of new examples of aviation crashes, a recent disaster, but, more importantly, simple and effective solutions implemented by different kinds of organizations to avoid human failures.
Gregory Blanc is a safety and technical training consultant, and has worked in aircraft maintenance for 10 years. He now develops projects involving inspection, quality and standard practices with all major players in the Montreal aerospace cluster. Gregory also helps them develop their workforce, and facilitates cultural integration among established work teams.
He is a certified Aircraft Maintenance Engineer (AME M1/M2), technical team lead and inspector, and has developed extensive hands on experience with Bombardier products. Through his years as a technical expert, he has developed an intimate knowledge of the risks associated with human factors. Now specializing in their incidence on quality and management, he enjoys cross-sector opportunities to share and learn.
ASQ Members ($40)
For STUDENT MEMBERS ONLY ($30)
NOTE: For students wanting to get to the Sheraton Hotel, you can easily take the STM Express City Bus 747 which will drop you off at the Pierre Elliott Trudeau airport. After which, you may take the Sheraton's free shuttle to get to the hotel. Click HERE for more details.
After the meeting, an ASQ member will often be available to drop off a student at a nearby bus or metro station.
your business cards and be ready to
To register for any event or for more information on events please contact:
Mr. Sukhvinder Jutla
Tel: (450) 647-8092
By Michael Bournazian, Eng., Newsletter Editor
Rarely does my professional life in Quality Management crossed paths with my personal life. During the ASQ summer downtime period that I call “No Newsletter Months”, I barely think about topics to write about come September. This past summer though, paths were crossed.
Anyone who knows me well enough knows that one of my main hobbies is listening to music and seeing concerts. If I like an artist, I’m the type who will try and get as much of their recorded work into my music archives as possible, and I will also try and see them in concert as often as humanly, and financially, possible.
In Montreal, the “City of Festivals”, two of the more popular music festivals held over the past few summers have been the Osheaga Music and Arts Festival, and the Heavy Montreal (formerly Heavy MTL) Festival. The former concentrates on alternative and independent music, while the latter concentrates on hard rock, punk and heavy metal music.
While visiting the websites for these festivals before they took place, I happened upon a page on each site called “Sound For The Environment” (Osheaga, Heavy Montreal). Much to my surprise and delight, the pages explained how the event promoter, Evenko, was "implementing an event sustainability management system that is documented and kept up-to-date in compliance with ISO 20121:2012".
I will admit without hesitation that I was not aware at the time of what this standard was all about. Luckily, the ISO website has a great overview document that you can download for free. As well, the standard has its own Wikipedia page (what doesn’t nowadays). As noted there:
“ISO 20121 is relevant to all members of the event industry supply chain including organizers, event managers, stand builders, caterers and logistics suppliers.
The standard takes a management systems approach to running more sustainable events. It provides a framework to help identify the potentially negative social, economic and environmental impacts of events. Organizers can then remove or reduce negative impacts through improved planning and processes.
This should lead to improvements in key sustainability issues such as venue selection, transport, recycling or reusing demolition waste, creating a sustainable food strategy, promoting healthy living and creating skills, employment and business legacies.
The standard can reduce costs, carbon emissions and waste; better manage the biodiversity of venues; and achieve a diverse and inclusive workforce.”
Although I cannot quantifiably say whether this new management system was the primary reason for my better than average experiences at the festivals this past summer, the Quality professional in me would like to think so. Here’s hoping that other event organizing bodies take a good look at ISO 20121:2012, and use it to its fullest potential.
Any feedback? Click on the link in the bottom right corner of this section and let me know. Thanks.
“It's getting better all the time”, a line form from a Beatles' song, who knew they were into quality!
Sometimes it is not always easy to be getting better all the time, that's when a good team makes a big difference. As our ASQ committee meetings start again for this season of events and we look at changing positions on the committee, we would like to remind all our members to think about joining the executive committee, it would help us in “getting better all the time”.
Look forward to hearing from you!
By Chantale Simard, ASQ Senior Member, CMQ/OE, Immediate Past Chair
Had you come . . . GOLF TOURNAMENT
For the sixth year in a row, our last event of the year was a day of golf held jointly with the ASQ Montréal Francophone Section 404 in Base de Roc near Joliette, Quebec. With six foursomes, a very nice sunny day, and a wonderful evening with even more ASQ members and friends that joined us for the supper, it was really appreciated and enjoyed by everyone. It is an annual event not to be missed if you want to meet Quality Professionals and play a good round of golf!
Thanks to Denise and Ovide Côté for their wonderful help, and to Roger Pelletier who lead the golf committee.
A special thanks to BSI, our principal sponsor for the lunch every player could enjoy after the 9th hole and the cocktail we got on the deck after the Tournament.
Thanks to our other sponsors for their participation and all the gifts they brought with them:
Réseau des gens d’affaires du Québec
Bell Nordic Inc.
Club Base de Roc
ASQ 401 and 404
For networking with local quality professionals explore these groups:
By Raymond E. Dyer, ASQ Senior Member, CMQ/OE, CQA, Voice of the Customer & Historian
Voice of the Customer (VOC) Survey Postponed to 2015
The VOC survey did not materialize as planned and, rather than conduct it late, we opted to postpone it until 2015. We still have plenty of input from the 2013 survey that we can use for event planning and some new faces will take on or support the VOC role in 2015. So look forward to more change with the on-going intent of continuous improvement.
Meanwhile, please continue to provide us your feedback at events and via e-mail. Thanks!
By Sukhvinder S. Jutla, 2014-15 Program Chair
Date, time, and location will be confirmed as we progress into the year. Most events are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel. Watch the Newsletter and our web site for further details.
To register for any event of for more information on events please contact: Sukhvinder Jutla at (450) 647-8092 or e-mail at Sukhvinder.Jutla@pwc.ca.By Kostya Polinkevych, Ph.D, CSQE, ASQ Senior Member
We do not have an interview for you this month. Please check back in October!
Alain M. Richard
Kehinde O. Adetiloye
ASQ Montreal Section thanks our Site Members:
ASQ Montreal Francophone Section 404 (Thursday, September 25, 2014)Our Montreal Francophone section is organizing an company onsite visit to NAV Canada in Dorval, Quebec. Information regarding the visit can be found HERE. To register for the event, click HERE.
ASQ Ottawa Section 407 (Wednesday, September 24, 2014)Results, not Resistance
Building Buy-In and Execution in your Quality Improvement Projects Ever present a great improvement idea and everyone at the meeting nodded in agreement, but days later, when you went to implement it, the same people said:
•“the timing is just not right” and we should wait “until X is done first”,
•“we really need more information before we proceed”, or
•“we might have missed some things and maybe we should rethink this.”
Has your organization ever:
•identified a promising improvement idea, and everybody bought in to the plan to implement it, then …..nothing happened?
•started the implementation of an idea, then it eventually just faded away?
•completed the implementation, but the intended results just didn’t happen?
These are common symptoms of quality improvement ideas that lack sufficient buy-in or execution, two critical but overlooked disciplines.
We often focus so heavily on using our quality tools to find improvements, that we don’t pay nearly enough attention to building not just great improvement ideas, but also great buy-in and great execution of these ideas.
Use real life examples, tools and templates that you can re-use when you get back to the office, learn how to apply the Results Equation R = I x D x E to ensure that your buy-in and execution are as solid as your improvement ideas, dramatically increasing your odds of achieving great results.
About your presenter
Craig Szelestowski is a process improvement and change management specialist with close to two decades of experience implementing dramatic business transformations in the Canadian federal public sector. He builds both sustained buy-in and practical execution into his work – one reason for the sustained results in his projects as a public servant, then later as an independent coach.
As Vice President responsible for Lean, Quality and Human Resources, he lead the Royal Canadian Mint’s Lean transformation which helped move the organization through a challenging era of cutbacks and job losses into an extended period of financial and organizational health and stability. During his tenure, the Mint realized tens of millions of dollars of Lean improvements, speed and agility, moving from a financial loss to a profit of over $ 68 million. In terms of employee engagement it was named by Maclean’s magazine as one of “Canada’s Top 100 Employers” (2007-2010).
He started his own firm in 2010; it works exclusively with public sector organizations to find and implement tens of millions of dollars of bottom-line improvements, doubling of throughput, reduction of lead times by two-thirds or more and dramatic improvements in quality.
He has served multiple times as a part-time professor at the Telfer School of Business at the University of Ottawa. He currently co-instructs Telfer’s Lean Service White Belt and Yellow Belt programs. Bilingual, he works in both English and French.
His practical expertise is supported by an MBA from the University of Ottawa and a BA in Industrial Relations from the University of Toronto. He has also completed the Lean Six Sigma Black Belt program at Villanova University.
PLACE: Centurion Conference & Event Center, 170 Colonnade Road, Nepean, ON. K2E 7J5 (613-727-1044)
FOOD: Buffet Style Dinner 6:00 p.m. To 7:00 p.m. ($20.00 Cash only). Students who do not wish to take part in the dinner and networking may arrive at 6:45 for the 7:00 presentation - $5.00 at the door.
TIMES: Networking 5:30 p.m. to 6:00 p.m. Buffet Style Dinner 6:00 p.m. to 7:00 p.m. Presentation 7:00 p.m. to 9:00 p.m.
For full information and to register for the event, click HERE.
TV: The Culture Craze
Social Responsibility Into Business Strategy
Ph.D., ASQ CQE and SSBB, Education & Audit Chair
Having ASQ certification gives you an edge in the market and can significantly increase your income.
ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.
Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.
Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.
Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.
Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.
Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.
Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.
Calendar and Registration Form
Questions? In house courses, etc.: David Tozer: (514) 694-2830, email@example.com
Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :
October 1, 2014
Consult the List of Your Executive
Please note there are revised costs for recertification. Some members are using the old journal which lists the previous cost. Submitting it this way will only delay your recertification while ASQ attempts to contact you for your permission to use the new price. I have attached the front page of the application journal. Two of them. Both are in PDF format. One is merely a form to print out and complete by hand and the other is a fillable form to be printed out after you have completed it.
Basic hand form
If you are a member of Section 0401 Montreal, then contact Norman Dickinson at firstname.lastname@example.org or at 514-334-6102 to find out where to send your journal. If you are NOT a member of Section 401, then contact ASQ directly at 1-800-248-1946.
Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.
NOTE: The following links require that you be logged into your account before you try to activate them.
Download the ASQ Unemployment Program
PDF (105 KB)
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