April 2015 (Volume 65 - Issue 4)
objective: To increase awareness,
interest, and involvement in Section activities and quality-related subjects.
Visit our web site at http://www.asqmontreal.qc.ca/
|10 - ASQ Student Quality Award||16 - Unemployed Member Dues|
|17 - Feedback/Advertising Rates|
Wednesday, April 22, 2015
The Learning Alliance (President)
BSI Canada (Trainer)
Please join us on Wednesday, April 22nd to hear our guest speaker present the topic of Demystifying ISO 9001:2015.
Don't Let the ISO Boogeyman Scare You!
Arm yourself with knowledge about the DIS version of ISO 9001:2015. This presentation will take a look at the new 'Structured Layer' format and related it to ISO 14001 (EMS), and ISO 45001 (OHS). You will learn about the expanded requirements for Leadership, Risk Management and Change Management.
You will leave with an understanding of the broad changes to ISO 9001:2008, and see how the ISO 9001:2015 requirements may (or may not) impact your current management system.
Our speaker will demystify this new Standard to give you the confidence to move forward. Take advantage of this latest version of this organizational model and start improving your Management System now!
Jim Moran, MA Ed., President, The Learning Alliance Inc., has been a business educator since 1977. He has written articles for a number of business publications, radio shows and hosted the TV talk show “How’s Business?”
Since 1992, Jim has worked with all 5 versions of ISO 9001 and implemented over 30 full ISO Management Systems for ISO 9001, ISO 14001, ISO 17025 and Integrated systems that include more than one set of requirements. He delivers training courses for BSI and sits on ISO PC 280, a committee representing Canada in the development of a new ISO Standard for Management Consulting.
His Tips for Management Systems can be seen on 'SimplifyISO.com'.
ASQ Members ($40)
For STUDENT MEMBERS ONLY ($30)
NOTE: For students wanting to get to the Sheraton Hotel, you can easily take the STM Express City Bus 747 which will drop you off at the Pierre Elliott Trudeau airport. After which, you may take the Sheraton's free shuttle to get to the hotel. Click HERE for more details.
After the meeting, an ASQ member will often be available to drop off a student at a nearby bus or metro station.
your business cards and be ready to
To register for any event or for more information on events please contact:
Mr. David Tozer
By Michael Bournazian, Eng., Newsletter Editor
This month, I am letting a picture speak a thousand words.
Any feedback? Click on the link in the bottom right corner of this section and let me know. Thanks.
Quality is considered a multifaceted discipline. No wonder there are many definitions of Quality, at least as many as the number of respected quality gurus who coined those definitions. Depending on the experience, academic background and personal taste, quality practitioners will usually adopt the one definition that they find fits best the type of work they are doing. Whatever your responsibilities are in your quality position, you would probably agree that the various aspects of quality can be placed in one of the other following categories: technical side and human side. For example, the use of an inspection device is obviously more related to the technical side of quality while the motivation to understand and apply work instructions has more to do with organizational psychology. Yet, none of these examples makes an exclusive use of only one the two categories.
Recently, we have learned of a number of highly mediatized airplane crashes. Because of my scientific background, I am more inclined to think about airline safety in terms of technical aspects, such as redundant systems, multiple inspections of mechanical and electronic subsystems, and so on. It is true that the airline industry has a good track record on safety. Risk management experts will tell you that car crashes kill more people than airline crashes, even when figures are relativized by exposure. The last plane crash we heard about – hopefully there will not be another one before this newsletter is issued – was not about a technical failure. The root cause quickly pointed to a co-pilot with psychological issues. Clearly, as a root cause this has more to do with the human side of quality – or more precisely, safety. Having heard many airline safety experts debating on the most effective way to prevent such a tragedy in the future, most of their improvement proposals included both technical aspects and human aspects.
In complex systems such as an aircraft, the technical side and human side of quality are often intertwined. You don’t need to work in the airline industry to appreciate that fact. I can certainly say that the most successful projects I had the chance to contribute to all had a good synergy between technical aspects of quality and the human side of it.
By Eric Stern, ASQ Senior Member, CQA, Publicity co-chair
Had you come . . . LEAN
Marie-Hélène Jobin presented a progress report on the research on Lean efforts in the Quebec health sector. I was surprised by the size of the massive research project, the active participation of several universities, health care establishments, and the Quebec Ministry of Health. My neighbour in the room told me that it was the best ASQ presentation he attended. The very large inventory of Lean activities that were studied were flashed in the front of the audience, but the conclusions of the research are preliminary, so the list and the opinion of the presenter were removed from the document, and only made available to the participants at the event (it was not the first event where exciting information has to be kept back because of confidentiality restrictions).
The rigorous approach of the research involved the validation of the components, calibration of levels, and the identification of gaps.
The classification of the efforts according to a maturity model uses 5 levels of maturity. The main criteria used were engagement, coherence and capability with attention to culture change and Lean literature indications. While the 77 components were flashed in the front of our eyes I managed to take notes about the first ones: listening to patients, implication of patients in projects, the impact on the patient experience, tangible improvements in organisational improvements, and integration of the risk management and quality for the patient. We saw also a list of opportunities for improvement in the efforts that were observed during the research. One important conclusion was that ideally projects are local, allowing for learning from project to project.
Some difficulties observed include the stability of teams that change over time, the natural reluctance to use the tools, the limited right to experiment, the limited innovating capability of some teams (the St-Justine hospital is considered superior), the lack of knowledge documentation, limited root cause analysis, weak visual management, lack of access to the information system, insufficient data exploration, and the specific nature of the public sector. The lack of transversal vision was repeatedly mentioned, interpreted in the study documents as the identification of the affected patients, the desired outcomes for them and the organisation of activities for the optimal effects on the patient. Once completed, the study is expected to serve as tool for monitoring the progress of organizations, even outside the healthcare sector.
As a repeated user of healthcare services, I expected to see a special attention to the effects on patients. It is actually included in the description of the first component and the most advanced level 5 reflects well my personal expectations of an optimal patient interaction. In fact my past experience fits into level 0 (not included in the study). It may be worth launching a smaller study focused just on that interaction, where the benefits to patients are set as the most important criterion and the organizational benefits are just one side benefit. Patients and their few representatives have much fewer resources than the Ministry of Health and the large organizations that have run this study. A final personal point: despite some frustrating interactions, errors, and problems, the Quebec Health system and the dedicated professionals keep me alive more than 7 years after my first diagnosis of Melanoma – the bottom line is that despite its problems, it continues to contribute to my health. Projects of this type may add to the improvement of the system.
Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC, expressing his own opinions (email@example.com).
For networking with local quality professionals explore these groups:
Senior Fellow of Quality at PWC. BApSc in Mech Eng, MBA, CQE, CSSBB and
The survey discussed in our last month's newsletter has been agreed in principle by the section executive, but we would like to learn some additional things and so we are tweaking the survey questions.
that is finalized, we will go ahead with the survey itself.
By David Tozer, ASQ CQE and SSBB, Education and Audit Chair
Date, time, and location will be confirmed as we progress into the year. Most events are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel. Watch the Newsletter and our web site for further details.
Mohammad Kian Bakian Dogaheh
Mohammad Fozlul Haque Bhuiyan
ASQ Montreal Section thanks our Site Members:
By Khaled Khattab, Awards Chair
The Montreal Section (0401) of the American Society for Quality, has established an Awards process to recognize significant contribution to the enhancement of the quality profession or the advancement of the goals and activities of the section by an individual, a group, a student or an organization. The objective of this award is to recognize outstanding achievements of students with significant contributions to quality for example through a paper, a book and Networking activities within the quality community.
Nominees for this award don’t have to be members of the Montreal Section of ASQ , however They must have demonstrated a sincere and continuing interest in the advancement of quality principles through their educational environment and studies. The award criteria are:
•Impact of contribution - 25%
•Variety of contribution - 25%
•Academic performance - 25%
•Promotion of quality related activities - 25%
The section is now accepting nominations for the Student Quality Award. Please send your nominations to the Awards Chair - Khaled Khattab: firstname.lastname@example.org.
ASQ Montreal Francophone Section 404 (Thursday, May 28, 2015)Our Montreal Francophone section is organizing a networking event for the month of May. The event will take place at Restaurant Bar Lounge Essence, 2001 University Street in Montreal. More information available HERE. To register for the event, click HERE.
ASQ Ottawa Section 407 (Tuesday, April 28, 2015)Big Data and the Customer Experience
What is “big data” and how do organizations use “Big Data” to target customers. What do they really know about you? It is much more than you think.
Peter de Gosztonyi will help you understand how big data is impacting almost everything you do on the Internet. Every time you visit a website your personal habits and data is being captured and when combined and analyzed with millions of other web sessions, a profile of who you are, your demographic, and almost everything else about you is being captured. This primarily benefits the organization so they can understand and target their visitors and increase their conversion rate. This explains why ads keep on mysteriously popping up for a website you recently visited. How intrusive is this, what do the advertisers really know about you and should you be worried, really worried about this and what can you do to prevent this profiling.
If you manage a website should you be using big data to make your visitors experience better? There are so many companies out there promising the world and willing to take your money, (Google for one). The starting point is getting a solid understanding of why you have a website, what are the objectives and how to develop an implementation plan. Peter will outline a basic process to get you started so that you can determine what approach is best for you and your organization.
About your presenter
Peter de Gosztonyi has been involved in the internet since 1994 and has developed web strategies for both Government and private sector organizations. Currently he is a senior web analyst for Alcatel-Lucent’s Digital Marketing team. He is responsible for researching and implementing web based tools to improve the customer experience on the Alcatel-Lucent web site. Peter has four ASQ certifications, CQIA, CQA CQM/OE and CQE Peter has been an active member of the ASQ since 2000, holding various positions at the section level including webmaster, chair and treasurer.
PLACE: Centurion Conference & Event Center, 170 Colonnade Road, Nepean, ON. K2E 7J5 (613-727-1044)
FOOD: Buffet Style Dinner 6:00 p.m. To 7:00 p.m. ($20.00 Cash only). Students who do not wish to take part in the dinner and networking may arrive at 6:45 for the 7:00 presentation - $5.00 at the door.
TIMES: Networking 5:30 p.m. to 6:00 p.m. Buffet Style Dinner 6:00 p.m. to 7:00 p.m. Presentation 7:00 p.m. to 9:00 p.m.
For full information and to register for the event, click HERE.
Up To a Personal Audit
Member Gift: ISO 9001:2015 Update Bundle
Ph.D., ASQ CQE and SSBB, Education & Audit Chair
Having ASQ certification gives you an edge in the market and can significantly increase your income.
ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.
Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.
Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.
Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.
Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.
Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.
Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.
Calendar and Registration Form
courses, etc.: Dr. David Tozer:
Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :
May 6, 2015
Consult the List of Your Executive
Is Your Recertification Due?
Look at your wallet card to see when your present certification is due to expire. If it says December 31, 2014 you are in time. Get your journal, with supporting objective evidence (you should know what that is), to me before the end of June 2015 or it will lapse completely and you will no longer be certified. If it says that you are due in June 2015 then you have until the end of 2015 to submit your journal or it will lapse. If your certification lapsed before December 2014 you should contact ASQ by phone 1-800-248-0946 and explain your situation to them because you are no longer certified.
Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps, (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Your name is on it and no one else’s. It is portable and you can bring the recognition to your next company. Remember how hard you had to study for it? If you let it lapse you must rewrite the exam. Do you know where you will be employed in a year or so? Well congratulations if you do because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost at $59 USD to renew one certification is much less than it would to rewrite. If you are unemployed then contact ASQ directly at 1-800-248-1946. Ask for “Recertification” then explain your unemployment situation to them. You may be able to have your due date extended. But at $59.00 that is not really that much if it will help land your next job?
If you are a member of Section 0401, Montreal then contact me (Norman) at email@example.com to find out where to send your journal. If you are NOT a member of section 401 then contact ASQ directly at 1-800-248-1946.
Please DO NOT SEND your journal to me by email. Use Canada Post.
Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.
NOTE: The following links require that you be logged into your account before you try to activate them.
Download the ASQ Unemployment Program
PDF (105 KB)
Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.). Do you want to contribute an article (English or French) or a good idea? Contact us by e-mail.
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