October 2015 (Volume 65 - Issue 8)
Our objective: To increase awareness, interest, and involvement in Section activities and quality-related subjects. Visit our web site at
|10 - Proposed Slate Of Officers||16 - Unemployed Member Dues|
|17 - Feedback/Advertising Rates|
Wednesday, October 28, 2015
555 McMillan Avenue
(MAP - DIRECTIONS)
ASQ Montreal Section 401 General Assembly
(18h00 to 18h30)
1) Call to Order
2) Adoption of Agenda
3) Adoption of Previous Minutes
4) Chair Report
5) Treasurer's Report
6) Program Chair Report
7) Membership Chair Report
8) Election of Officers
The General Assembly will be followed by dinner (18h30 -19h15) and then this month's presentation:
Ms. Eleonor Jasmin
ASQ Sections 401 and 404
Social Media Chair
Please join us on Wednesday, October 28th to hear our guest speaker present the topic of Networking on Twitter.
This event will present the social networking tool Twitter. We will explore the different functions, from creating a profile to networking, and tips on optimizing your account to bring your organization forward.
@ASQMontreal was created on Twitter this year to provide visibility and increase outreach to its members. The goal is to inform our members, who are on social networks, about current events related to Quality in their area.
Eleonor Jasmin first joined ASQ Montreal in January 2015. She was introduced to the organization by her manager who encouraged her to attend the events in order to learn more about the Quality industry and network with the community. She then joined the Executive Committee (Leadership Team) this fall, and was nominated as the Social Media Chair for ASQ Montreal section 0401 and 0404.
Eleonor has a diverse career background where she created content and managed social media accounts in the different fields she worked in. This allowed her to have a better understanding and expertise of the social media platforms available in the market, such as Twitter. She currently works for Tema Solutions, a specialised firm that optimises business management through IT tools (ERP solutions and collaborative solutions like BPM and CMMS).
your business cards and be ready to
your business cards and be ready to
To register for any event or for more information on events please contact:
Mr. David Tozer
By Michael Bournazian, Eng., Newsletter Editor
This month, another episode of “Relating Real Life Events to Quality Management”. Let’s venture into the world of the Canadian federal election campaign of 2015.
A common practice among candidates vying for political office is to call their constituents and ask for their support/vote. Nothing unusual there, this is exactly what Conservative candidate Valerie Assouline did over the summer in the riding of Pierrefonds-Roxboro where she is running. One of the people she tried calling was a woman named Kelly-Anne Drummond, and according to Assouline, she called Miss Drummond since her name was on a computerized list of constituents for the riding provided by Elections Canada.
Just one problem: Kelly-Anne Drummond was murdered by her boyfriend in 2004.
The person who answered the phone when Ms. Assouline called was Kelly-Anne’s father, and in his own words “almost dropped the phone” when she asked him for his daughter. Ms. Assouline said that she apologized immediately and removed Kelly-Anne’s name from her computerized list. Unfortunately at a later date, a volunteer who was using a paper list from Elections Canada (which still contained Kelly-Anne’s name and number) called the same number and asked for Kelly-Anne. And so again, Mr. Drummond had to go through the pain of saying that his daughter had been killed 11 years ago, and be left wondering why the same political party would call to speak to his deceased daughter not once, but twice.
In the ISO 9001:2008 standard (yes I know, the 2015 revision just came out, but I have yet to get my hands on a copy), Section 4.2.3 deals with control of documents, and is written the following:
"A documented procedure shall be established to define the controls needed
a) to approve documents for adequacy prior to issue,
b) to review and update as necessary and re-approve documents,
c) to ensure that changes and the current revision status of documents are identified,
d) to ensure that relevant versions of applicable documents are available at points of use,
e) to ensure that documents remain legible and readily identifiable,
f) to ensure that documents of external origin determined by the organization to be necessary for the planning and operation of the quality management system are identified and their distribution controlled, and
g) to prevent the unintended use of obsolete documents, and to apply suitable identification to them if they are retained for any purpose."
Here are a few ways that these requirements relate to this unfortunate story:
b) These electoral lists surely must be reviewed and updated, especially when people pass on and are no longer able to vote. But the fact that this woman was still on the list 11 years after her passing does not speak well to the process of reviewing and updating documents.
d) When documents get updated on a computer, then the latest revision must be made available for all employees. In this case, the volunteer was not provided with an updated paper copy. How often have we seen this happen in our own workplaces, where an employee is using an outdated document at their workstation.
g) Obviously, there were no measures in place to prevent the unintended use of this obsolete electoral list. And in the end, the updated paper copies were likely provided after the damage had been.
As a final point, this story also touches on the topic of customer satisfaction. The family of Kelly-Anne Drummond stated to the press that this incident has caused them to question their long-standing support for the Conservative Party. Sounds like an unsatisfied customer to me, and we know what happens when the customer is not satisfied . . . they go (vote) elsewhere.
Any feedback? Click on the link in the bottom right corner of this section and let me know. Thanks.
“We consume about 74 gigabytes -- nine DVDs worth -- of data every day. It's amazing we're able to process and make sense of it all. So how do you think straight in the age of information overload?”
This is the opening paragraph that I read yesterday on CNN Health
In our work and in our daily life in general, we are bombarded with all kinds of information. While a sensible part of it is crucial to help us make the right decision, all the rest is just noise. The problem is that separating the essential from the useless requires us to process the whole amount of information. Fast. In the workplace, attending to multiple communication devices simultaneously while “participating” in a meeting certainly makes you look busy. What is less certain is the end result of such activities and its contribution to the organization success in the long run.
According to neuroscientist and psychologist Daniel Levitin, “the conscious mind can attend to about three things at once. Trying to juggle any more than that, and you're going to lose some brainpower." As quality professionals, we might wonder how and to what extent such suboptimal state of mind affects the quest for excellence in our interventions.
It’s rare that I advertise a book that I haven’t read yet, however the title definitely captured my interest:
The Organized Mind: Thinking Straight in the Age of Information Overload, by Daniel J. Levitin.
I am buying it today and maybe I will better understand why I feel so good when I type something like “I will only have limited email access” as part of my automatic reply when going away for a few days.
By Eric Hosking, Senior Fellow of Quality at PWC, BApSc in Mech Eng, MBA, CQE, CSSBB
Had you come . . . ALPHACASTING PLANT VISIT
On Wednesday September 30th, the section event took us to Alphacasting Inc. in Ville St. Laurent. Alphacasting Inc. is a foundry specialized in the 'Lost Wax' method of casting metals. They have capability that spans from steels to titanium and exotic aerospace alloys. They cast parts for a spectrum of industries including the medical devices industry and the local aerospace community.
William Wilson, from Section 401's executive committee hosted a tour of the plant. The tour was preceded by a light dinner which allow William to talk to the tour protocol.
The tour itself lasted about 2 hours. Two tour groups where taken through the lost wax process starting from the injection of wax into molds of the parts to be made, the welding of the wax articles into assemblies that include feeders and the pouring cup, the build-up of the ceramic shell, the removal of the wax (lost wax), the pouring of the alloy into the ceramic shell and the removal of the ceramic shell yielding the cast parts. Post casting operations were also part of the tour: cutting off the feeders and pour cup, removal of flashing, inspections and any post casting machining requested by customers.
Along the tour route we received a description of the interaction of quality controls with the process, that produces everything from high volume simple parts to some very complex geometries that are at the limit of casting technology. All in all the feedback from the attendees was overwhelmingly positive, speaking to the thoroughly professional manner in which the tour guides explained what is a very complex metal forming process.
Senior Fellow of Quality at PWC, BApSc in Mech Eng, MBA, CQE, CSSBB and
This summer's survey reached out to about one third of our membership. The response rate was 15% which is very typical of the rate for mail-in surveys. The section executive have reviewed responses and the findings will be used in our planning for 2016.
Responses to our questions can be summarized as follows:
1) Overall How Satisfied are you with your membership in ASQ Montreal Section 401?
Of those that expressed themselves on this question 72% said they were mostly satisfied.
2) What prevents you from coming (-) or encourages you to come (+) to section events?
60% noted time constraints as the impediment to coming to events. Another 40% noted that the location was an impediment, and 20% were not satisfied with the subjects. Note that respondents were able to provide more than one answer so the total can be more than 100%.
3) As a section member, what do you want/need from section activities?
These are some of the comments we received:
Service/Government/Municipal Lean 6 Sigma
Regular news/CTA up dates - networking
Pharma related events
Visit of a manufacturing plat pharmaceutical
Professional development @ networking
Topics for professional development, quality tools, standards etc.
Networking, presentations, plant tours
To know more about the industries need in the field of Quality
Not sure - support maybe
To prioritize the activities for the young Q practitioners
Note that in 2015 we have held a plant tour, we have had many presentations touching on quality systems and tools including social media for professional development. The events we hold include a dinner that allows for networking. We will however be using these comments and the comments we gather from the feedback we get at our events to help us set up the events we will hold next year.
4) What has been done well / could we further improve on?
Comments focused on improving of the communication of events. Note that the executive has agreed to move the events to the last Wednesday of the month to give an extra week of time between the newsletter coming out and the event itself.
5) What topics/fields of interest would you like to see presented at Section events?
53% of respondents would like to see events that advance Professional Development.
53% would like to see more on Quality Systems.
6) Like to be more involved?
40% of respondents would like to be more directly involved in section activities. We extend an invitation to you to come to the general assembly at the end of October where you can discuss involvement with other members and the section executive.
By David Tozer, ASQ CQE and SSBB, Education and Audit Chair
Date, time, and location will be confirmed as we progress into the year. Most events are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel. Watch the Newsletter and our web site for further details.
Carlos A. Amezaga Flores
Hamid Reza Nabati Yazdi Zadeh
J. David Quiroz
ASQ Montreal Section thanks our Site Members:
By Raymond E. Dyer, ASQ Senior Member, CMQ/OE, & CQA, Nominating Committee Chair
In accordance with Sections 5.4 and 6.1 of the Section Operating Agreement, the Montreal Section 401 Nominating Committee comprising of I. Alli, N. Dickinson, D. Tozer, and R.E. Dyer (Nominating Committee Chair), proposes the following Slate of Officers for January 1, 2016 to December 31, 2016:
Chair: Francois Pageau
Vice-Chair: Robert Demers
Secretary: Chantale Simard
Treasurer: William (Bill) Wilson
To nominate a different slate of officers or obtain further information, please contact Raymond E. Dyer at firstname.lastname@example.org. Alternate nominations for Section officer positions can be made by petition of at least 10 members of the Section. Please note that to hold a Section Officer role, one must be a member of the Section in good standing.
ASQ Montreal Francophone Section 404 (Friday, October 16, 2015)The next event for the Montreal Francophone section will be a full day Quality Symposium, with emphasis on the new revision of the ISO 9001:2015 standard. For more information available, click HERE.
9001:2015, 9000:2015 Now Available on ASQ Website
Speaker Resources Page
Ph.D., ASQ CQE and SSBB, Education & Audit Chair
Having ASQ certification gives you an edge in the market and can significantly increase your income.
ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.
Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.
Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.
Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.
Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.
Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.
Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.
Calendar and Registration Form
Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:
November 3, 2015
Consult the List of Your Executive
Is Your Recertification Due?
Look at your wallet card to see when your present certification is due to expire. If it says December 31, 2014 you are in time. Get your journal, with supporting objective evidence (you should know what that is), to me before the end of June 2015 or it will lapse completely and you will no longer be certified. If it says that you are due in June 2015 then you have until the end of 2015 to submit your journal or it will lapse. If your certification lapsed before December 2014 you should contact ASQ by phone 1-800-248-0946 and explain your situation to them because you are no longer certified.
Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps, (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Your name is on it and no one else’s. It is portable and you can bring the recognition to your next company. Remember how hard you had to study for it? If you let it lapse you must rewrite the exam. Do you know where you will be employed in a year or so? Well congratulations if you do because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost at $59 USD to renew one certification is much less than it would to rewrite. If you are unemployed then contact ASQ directly at 1-800-248-1946. Ask for “Recertification” then explain your unemployment situation to them. You may be able to have your due date extended. But at $59.00 that is not really that much if it will help land your next job?
If you are a member of Section 0401, Montreal then contact me (Norman) at email@example.com to find out where to send your journal. If you are NOT a member of section 401 then contact ASQ directly at 1-800-248-1946.
Please DO NOT SEND your journal by e-mail. Use Canada Post.
Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.
NOTE: The following links require that you be logged into your account before you try to activate them.
Download the ASQ Unemployment Program
PDF (105 KB)
Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.). Do you want to contribute an article (English or French) or a good idea? Contact us by e-mail.
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