Logo ASQ Montreal Section 0401

January 2009, Volume 59, Issue 1
Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.
Next event Welcome to our new members ASQ News
Ad / Publicité Sustaining Members Section Education Program 2008-2009
The Editor's Corner Quality in Healthcare – had you been there,
and more

Executive Committee Meetings & Officers 
A Word from your Section Chair ASQ Certification & Recertification
This season's planned events Other ASQ event Advertising Rates 

Next event

Networking Event –
Are you a "Fad Manager"?

Date:     Wednesday, January 28, 2009
Time:     6:00 PM
Place:     Hilton Hotel, Dorval (PET) Airport
Hélène Giroux, Ph.D.,
ASQ Sr. member, Associate Professor of Logistics and Operations Management at HEC Montréal

Cost:   ASQ Members $40

Non-members $50

Includes supper and Parking!

A management fad is a new management method that becomes widely popular for a short period and is then pronounced out-of-fashion. In the past, many management practices, including those from Quality, have been implemented more as a “Fad” than a natural progression of continuous improvement and/or best practice adoption. Why? How can we see it coming? What can we do about it?

This networking event will start with Raymond Dyer, ASQ Montreal Section 0401 Director, briefly setting the stage to consider these questions. Then Hélène Giroux, Associate Professor at HEC Montréal, will follow up with a brief presentation on “Management Fads”. Following the presentation, Raymond and Hélène will facilitate an interactive networking discussion on the theme of “Management fads”, focusing on recent Quality fads and soliciting feedback as to how to recognize and adjust for these.

Ad / Publicité



Bring your business cards and be ready to network!
For registrations or information please contact:
Mitchell Daudier at (450) 463-0990 or e-mail at 

Hélène Giroux – Ph.D., Associate Professor, Logistics and Operations Management, HEC Montréal

Hélène Giroux has studied and presented on the topic of management fashions in both Quality and educational forums, locally and internationally. She presented “Professionals and management fashions: The case of the Quality movement” at the 24th EGOS Colloquium held in Amsterdam on July 10 to 12, 2008. She holds a B.A. in Biology, an MBA and a Ph.D. in Organizational communication. Hélène has conducted extensive research on the history of quality management (in particular, how quality management evolved into TQM) and other studies involving Quality management practices. She comes to our networking session curious as to how other Quality professionals see the introduction of Quality management practices and methodologies.

This event should be a reflective review of past management fashions, especially those in Quality, and hopefully an insightful discussion on why such fashions occur and what we can best do to adjust to them rather than be their “victim”.

The Editor's Corner

photo Chantale SimardBy Chantale Simard, ASQ Senior Member, CMQ/OE, Newsletter Editor

Surgical Safety Checklist

I heard a lot of good comments and follow up discussions about our last event : Quality In The Health Care System by Jill Sporidis from QMI-SAI Global. I unfortunately missed it… Have you been there or not, I encourage you to read Eric Stern's article, in this Newsletter, where he came from on this presentation and explained why he proposed the subject in the first place.

One of our regular event attendants, Michael Bournazian, brought to my attention the result of the World Health Organization's Safe Surgery Saves Lives program study implementing checklist in operating rooms. The study, led by the WHO and Dr. Atul Gawande of the Harvard School of Public Health, appears in the New England Journal of Medicine’s published at www.nejm.org January 14, 2009 (NEJM). They « hypothesized that a program to implement a 19-item surgical safety checklist designed to improve team communication and consistency of care would reduce complications and deaths associated with surgery ».

The international pilot study took place in eight hospitals around the world (including Toronto General Hospital) between October 2007 and September 2008. The results speak for themselves: “The rate of death was 1.5% before the checklist was introduced and declined to 0.8% afterward (P=0.003). Inpatient complications occurred in 11.0% of patients at baseline and in 7.0% after introduction of the checklist (P<0.001). » (source: NEJM).

It is really encouraging to see another proof that the use of simple quality tool can prevent problems and make a difference.

Here are some interesting links to learn more about this study:

A Word from your Section Chair

Photo Gordon AyotteBy Gordon Ayotte, ASQ CQE, Section Chair

Our third event of the season covered a very interesting topic and one we can all related to “Quality in the Healthcare System” by Jill Sporidis who did a fabulous presentation.

My Quality tools heading: Histogram - the fourth in the 7 Basic Quality tools: graphically summarizes frequency distribution letting you know if your process is normally distributed, skewed or Bi-modal, helps answer if the process capable of meeting customer specifications, come and find out the 2 rules of thumb for determining class interval and what could be a sign of suspicious data.

We are always interested in your comments and feedback how your ASQ section can serve you better. So please do not hesitate to contact us.

This season’s planned events

By Mitchell Daudier, Program Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Dorval (PET) Airport Hilton Hotel.  Watch the newsletter and our web site for further details.




18 February 2009

ISO 9001 changes and potential significant impacts

Denis Pronovost, Accademia Qualitas

18 March 2009

Quality tools

François Pageau, P.Stat., Manager, Statistical Services and Chief Statistician of General Dynamics Ordinance and Tactical Systems – Canada

15 April 2009

The best quality management practices in small and medium enterprises / General Assembly

To be confirmed

20 May 2009

AS 9100

Roger Ritterbeck , QMI-SAI Aerospace Product Manager

Summer 2009

2009 Sections 404 and 401 Golf Tournament / Tournois de golf 2009 des sections 404 et 401

Welcome to our new members

Eric Brunelle, Vincent J. Cameron, Amin Chaabane, Marco Ciarlo, Lolita Escarabajal, Rafael J. Mateo C., Mohamed Nizar Miniaoui, Mark Sinclair, Paul S. Sinclair, Nicola Sisto and Yu Ping Zhang

Sustaining Members

ASQ Montreal Section thanks our
Sustaining Members:

Bombardier Aerospace

Promaintech Novaxa


Quality in Healthcare – had you been there, and more

By Eric Stern, ASQ Senior Member, CQA, and certified coaching system coach.

My personal upsets got me to look for health system quality solutions
It all started when in February 2007 I found out that one of several tumors that appeared on my calf the year before had the signature of malignant melanoma. By May specialists at the McGill University Medical Center identified the only surgeon in Canada qualified to perform a complex perfusion that was expected to completely remove melanoma with a probability of 40%. June the 6th I was wheeled to the operation room, but the Intensive Care Unit did not have enough nurses, so I was sent home. June the 23rd I was again prepared for surgery but all cardiologists who could have assisted were busy with more urgent cases. My surgeon went on vacation in July. It was August the 22nd that I was finally operated. All this while the melanoma could have spread to more vital organs, with little chance of healing. As I write in January 2008 it seems that the operation was successful and, aside of a few secondary effects, there are no signs of melanoma. As I was moved from hospital to hospital I experienced the loss of medical files, the transmission of incomplete and inaccurate medical prescriptions, promises of referrals to other specialists that were not fulfilled and a few other minor upsets. I knew that I cannot change the resource limitations but I thought I could contribute to improvements using quality principles.

The ASQ approach
I convinced my fellow ASQ section executive members to organize an event on the subject. I contacted the quality departments in hospitals that I stayed in, others in other hospitals, nurses from the CLSC, without succeeding in getting them interested in speaking on the subject, or even attending a potential event. They were too busy.

Jill Sporidis from QMI-SAI Global graciously agreed to come to our event and present “Quality Management Systems – Process Improvement Guidelines for Healthcare Service Providers“. (...)

Full article

Other ASQ event / autre événement de l'ASQ

La section 404 Montréal francophone de l'ASQ présente "Clinique qualité : ce que j'en sais ! ce que j'en fais !". Tables de discussion avec Rosaire Ratelle et Gilles Dussault comme animateurs. Le 28 février à 18h au restaurant El Toro, 1647 Fleury à Montréal. Pour information visitez www.asq0404.org.

ASQ News

Share Your Quality for Life Story
Do you use your quality skills and techniques to improve the lives of others? Have you volunteered in your community or for a charity? If so, we want to celebrate your passion and commitment! We encourage you to submit your story as part of our new Quality for Life program. Stories can be submitted to qualityforlife@asq.org.

Video & Audio: Paul Borawski on the 2008 Future of Quality Study
ASQ's executive director and chief strategic officer describes the key forces identified by the study. Watch or listen online, or download the clips for later.

Certified Calibration Technicians Needed
ASQ is seeking experts to write practice questions for the Certified Calibration Technician (CCT) Body of Knowledge. These questions will be used to develop an online product to give ASQ members and customers the opportunity to take practice tests similar to the certification exam. Subject matter experts must be certified and have not written for an actual ASQ exam within the past two years to maintain the integrity of our certification exams. If you are interested in participating, please contact Jessica Miller for details.

ISO 9001: Improving Implementations, New or Old
There's a new Hot Topic page in ASQ's Knowledge Center, with everything you need to know about the new ISO 9001:2008. Buy hardcopy or e-versions, even site licenses, and read articles from our archives that will improve any ISO implementation. You can even listen as Jack West explains how to make the change, and why it should be fairly painless. 

ASQ Quality Report: Manufacturers Deal With the Economic Slowdown
The latest ASQ Quarterly Quality Report looks at ways in which the economic recession is affecting organizational quality efforts and the people who lead them. Read the press release.

ASQ Montreal Section Education Program 2008-2009

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the downsizing environment we live in. People who take the section-sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self-study, have an 80%, or better, chance of passing the examination on the first attempt.

ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: David Tozer:  (514) 694-2830, mailto:davidtozer@qualitiqua.com

Executive Committee Meetings

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meetings are tentatively scheduled for :

2009-02-04, 2009-03-04, 2009-04-01, 2009-05-06 and 2009-06-03

Consult the List of Your Executive for 2008-2009 here

Note that all dates planned are subject to change. Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

ASQ Certification & Recertification

Please visit www.asqmontreal.qc.ca/Certification/Exmdates.html for exam dates.

For members interested in preparing their journals for recertification, please contact Norman Dickinson, Recertification Chair, at telephone: (514) 334-6102 or e-mail: n.dickinson@alumni.concordia.ca .
Come and visit us at http://www.asqmontreal.qc.ca


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The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section postal address: 11, La Fleur, Lasalle, Québec, H8R 3G4.
Section web site: www.asqmontreal.qc.ca
Newsletter Editor: Chantale Simard 514 941-5695
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