Logo ASQ

Montreal Section 0401

March 2009, Volume 59, Issue 3


Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.


Next event

This season's planned events

ASQ News

Ad / Publicité

Welcome to our new members

Section Education Program 2008-2009

The Editor's Corner

Sustaining Members

Executive Committee Meetings & Officers 

A Word from your Section Chair

Other ASQ event

ASQ Certification & Recertification

The Economic Crisis and The Quality Profession

Proposed Slate of Officers

Advertising Rates 


Next event

Process Capability Studies: an opportunity to become intimate with your process
F. Pageau

Date:     Wednesday, March 18, 2009
Time:     6:00 PM
Hilton Hotel, Dorval (PET) Airport

Speaker: François Pageau, P.Stat.,
Manager, Statistical Services and Chief Statistician of General Dynamics Ordnance and Tactical Systems – Canada


ASQ Members $40

Non-members $50

The ability of a process to meet the customer requirements is core to business success, hence the relevance of quantifying this ability. A correct process capability study requires both statistical thinking and process thinking. The time-honoured Cp and Cpk will obviously be discussed in this talk, along with other more recent capability indices. We will move beyond the arithmetic calculation of those indices to address the distributional issues stemming from the presence of different sources of variation. The fundamental concepts of statistical process control will be exploited, as process control is usually presented as a prerequisite to process capability determination. A few examples will serve to illustrate some common pitfalls and possible remedies. The talk will conclude with a recommended roadmap for process capability analysis.


Includes supper and Parking!

Bring your business cards and be ready to network!

Ad / Publicité

For registrations or information please contact:
Mitchell Daudier at (450) 463-0990 or e-mail at 

François Pageau

Francois Pageau is Manager, Statistical Services and Chief Statistician at General Dynamics Ordnance and Tactical Systems Canada. With more than fifteen years experience in the manufacturing sector, his fields of activities include industrial applications of statistics such as design of experiments, sampling inspection, process control and reliability. In addition to his role of scientific collaborator on various research and development projects, Francois teaches applied statistics and six sigma methodology internal courses. He also provides advice to senior management on quality strategy and continuous improvement initiatives.


Francois received his M.S. in mathematics and B.S. in statistics from Université Laval. Before joining GD-OTS Canada, he worked on census data quality issues as a Methodologist at Statistics Canada, and as a Statistical Consultant at the Statistics Consulting Services of the Department of Mathematics and Statistics of Université Laval. Francois led the Business and Industrial Statistics Section of the Statistical Society of Canada (SSC) as President in 2005-2006, and now serves on the Accreditation Committee of the SSC. He is an SBTI trained Six Sigma Master Black Belt, a Senior Member of the American Society for Quality (ASQ), and holds fourteen professional certifications of the Society.

The Editor's Corner

photo Chantale SimardBy Chantale Simard, ASQ Senior Member, CMQ/OE, Newsletter Editor

Collaboration avec la 404 et tournoi de Golf

Un des objectifs de notre section cette année est de se rapprocher de la section 404 Montréal Francophone. Dans un premier temps, nous avons débuté l’échange de nos bulletins / Newsletter (nous envoyons le bulletin de la 404 à nos membres et ils envois notre Newsletter à leurs membres). Nous espérons ainsi offrir un éventail élargi d’information et d’activités à l’ensemble des membres des deux sections.


Comme vous le savez, le réseautage sert avant tout à échanger avec des personnes ou des entreprises, dans le but de s’informer, de demander conseil et de découvrir de nouvelles idées. Grâce à lui, notre réseau de contacts personnels s’agrandit et nous permet de trouver les bonnes personnes ressources lorsque nous en avons besoin. C’est pour nous permettre de faire de nouvelles rencontres ou encore de fortifier des liens déjà établis, que les sections Montréal 401 et Montréal Francophone 404 organisent un tournoi de golf commun en juillet 2009. Ce sera une activité à ne pas manquer. Nous vous donnerons plus de précision dans le prochain Newlsetter.

Entre temps, n’hésitez pas à m’envoyer vos articles (en français or in English).

Give me your feedback by e-mail

A Word from your Section Chair

Photo Gordon AyotteBy Gordon Ayotte, ASQ CQE, Section Chair

Our fifth event of the season covered ISO 9001 Changes ND Potential Significant Impacts by Denis Pronovost, General Manager of Accademia Qualitas, who did a fantastic job of presenting the changes and the subtleties involved which was a great learning event.


My Quality tools heading: Scatter Diagram - The sixth in the 7 Basic Quality tools: identifies the relationship between 2 variables by providing both a visual and statistical strength of the relationship, a great follow up to the Fishbone Diagram and Control Chart discussed at previous events, come and find out how not to be fooled by interpreting correlation for cause and effect.


We are always interested in your comments and feedback how your ASQ section can serve you better so please do not hesitate to contact us.

Give me your feedback by e-mail

The Economic Crisis and The Quality Profession. ISO 9001:2008.

E. SternBy Eric Stern, MBA, ASQ CQA, chim., coach

The last Quality Progress has an interesting article on Quality Costs. The authors demonstrate the importance of a lag factor between the quality intervention and the time the effect may be observed. However they still claim that the true cost of products is not known despite all the efforts.


It occurred to me that it is an opportunity for quality professionals to pull forces together and try to come up with solutions that are applicable to many. Then I remembered how some of the technologically advanced companies have developed superior management systems that they consider proprietary, so it is entirely possible that they do know what product costs are and the real cost of quality.


The next emotionally induced logical jump was to consider how organizations could collaborate in certain domains, even if they may compete in others. Quality systems may be in the realm of knowledge that could be shared in times of economic distress, at least some of their aspects.


Some of that happens already, I remembered. ISO 9001, Qualimetre, or the Malcolm Baldrige award, Six Sigma and Lean are forms of sharing fundamental knowledge in the domain. Benchmarking is the commercial form of the sharing. In fact meetings of quality professionals, such as the events organized by our section are opportunities for establishing informal means of communication and common opportunities for learning from experts. Additional forums for interaction have been mentioned here before: a linkedin group and a qualitymontreal yahoogroups.


Last month Denis Pronovost showed us the modifications to the ISO 9001 standard adopted by ISO in 2008 and their subtle but sometimes important significance.

I am learning how to help people recognize their unique strengths and how to design systems that support them be the best they can be. It is a method that most people and organizations could use, especially in the current high-stress conditions.

Still, I cannot stop myself from dreaming that we can do more for each other, especially in the current situation. Imagine that we could inventory one or two attributes that make each one of us extraordinary. Then we would know who to reach out to when we need support.

Eric Stern, ericst@iseffective.com

This season’s planned events

By Mitchell Daudier, Program Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Dorval (PET) Airport Hilton Hotel.  Watch the newsletter and our web site for further details.




15 April 2009

The best quality management practices in small and medium enterprises / General Assembly

To be confirmed

20 May 2009

AS 9100

Roger Ritterbeck , QMI-SAI Aerospace Product Manager

Summer 2009

2009 Sections 404 and 401 Golf Tournament / Tournois de golf 2009 des sections 404 et 401

Welcome to our new members

Doris Maradiaga, Wade S. Penner, Sonia Rodriguez and Swee Leng Tan

Sustaining Members

ASQ Montreal Section thanks our
Sustaining Members:

Bombardier Aerospace

Promaintech Novaxa


Proposed Slate of Officers for 2009/10 Montreal Section 401 Executive

By Inteaz Alli, Ph.D, ASQ CQA & CHA, Nominating Committee Chair

In accordance with Sections 5.4 and 6.1 of our Operating Agreement, the Montreal Section 401 Nominating Committee comprising of N. Dickinson, R. Dyer, B. Doiron, D. Tozer, and Inteaz Alli (Nominating Committee Chair), proposes the following Slate of Officers for the 2009/10 Montreal Section 401 Executive:


Chair: Gordon Ayotte
Vice- Chair: Chantale Simard
Secretary: Bill Wilson
Treasurer: Eric Stern


To nominate a different slate of officers, volunteer for a role on the various committees of the Section, or obtain further information, please contact Inteaz Alli at inteaz.alli@mcgill.ca. Nominees for Officer positions can be made by petition of at least 10 members.


Certain other Executive positions and committee chairs must also be filled so please indicate your interest. Please note that, to apply for any Section Executive or Leadership position, you must be a member of the Section in good standing.

Submitted: March 2, 2009


Inteaz Alli

Other ASQ event / autre événement de l'ASQ

ASQ Ottawa Section is pleased to present: Risk as the CompassTM, presented by Denis J. Devos, M.Eng, P.Eng. A New Risk-Based Approach to Process Auditing. The event will be held at RCAF Officers Mess, 158 Gloucester Street, Ottawa, ON, March 16th 2009 6PM. For information: www.asqottawa.com.


La section 404 Montréal francophone de l'ASQ présente, le 7 avril 2009 à 18h00, une visite industrielle chez WYETH, produits pharmaceutiques. Adresse : Au 1025, Boul. Marcel-Laurin, Ville St-Laurent, H4R 1J6 Gratuit ! Pour information visitez:  www.asq0404.org.

2009 World Conference on Quality and Improvement
May 18-20, 2009, Minneapolis Convention Center, Minneapolis

ASQ News

Unemployment Member Dues Program Available

With the recent economic downturn, it is time to remind ASQ members of the reduced member dues program offered to members who have lost their jobs. Participating members receive a discount on their membership renewal based on consecutive years of membership. Currently, membership dues are $129 for current Full, Senior, and Fellow members. To enroll and to check out other resources available, visit http://work.asqquality.org.

Could You Use $5,000 to Attain Your Master's, Doctorate, or Ph.D. Degree? Apply for the Richard A. Freund International Scholarship . The scholarship is for students pursuing a master's degree or higher with concentration in quality control, quality assurance, quality improvement, total quality management, applied math or sciences, or a similar quality emphasis. Applications are due April 1.

ASQ Montreal Section Education Program 2008-2009

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the downsizing environment we live in. People who take the section-sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self-study, have an 80%, or better, chance of passing the examination on the first attempt.


ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.


Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.


Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.


Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.


Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.


Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.


Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: David Tozer:  (514) 694-2830, mailto:davidtozer@qualitiqua.com

Executive Committee Meetings

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meetings are tentatively scheduled for :


2009-04-01, 2009-05-06 and 2009-06-03

Consult the List of Your Executive for 2008-2009 here

Note that all dates planned are subject to change. Please call ahead to attend by contacting the Section Chair or the Section Secretary.


Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

ASQ Certification & Recertification

Please visit www.asqmontreal.qc.ca/Certification/Exmdates.html for exams dates.

For members interested in preparing their journals for recertification, please contact Norman Dickinson, Recertification Chair, at telephone: (514) 334-6102 or e-mail: n.dickinson@alumni.concordia.ca .


Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea ?

Contact us by e-mail.

Advertising Rates 


 ASQ Member


First Ad



Regular size



Small size



10% discount  for 2 to 7 issues; 
25% discount for 8 issues (full year)

Contact Chantale Simard for more information

Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section postal address: 11, La Fleur, Lasalle, Québec, H8R 3G4.
Section web site: www.asqmontreal.qc.ca
Newsletter Editor: Chantale Simard 514 941-5695
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to www.asq.org and revise your profile to add mailings from your section.

How to Opt Out.

This e-mail is being sent in the course of normal Montreal Section  business to the e-mail address of record. We are not responsible for forwarded e-mails. If you no longer wish to receive e-mail communications from the Montreal Section (your section) of ASQ, please visit your ASQ account to unsubscribe  or reply to this message, indicating Opt Out in the e-mail body and in the title

Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, be advised that ASQ has guidelines suggesting the maximum amount of emails that a section should send out to its members each month.  This does not extend to career notifications.