Logo ASQ

Montreal Section 0401

March 2010, Volume 60, Issue 3

Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.

Next event

This season's planned events

ASQ News 

Ad / Publicité

Welcome to our new members

Section Education Program 2009-2010

The Editor's Corner

Sustaining Members

Executive Committee Meetings & Officers 

A Word from your Section Chair

Letter to the Editor - Toyota

ASQ Certification & Recertification

Had you come to the last event

Proposed Slate of Officers 

Advertising Rates 

Next event

Brainstorming Tool On Retention: ASQ World Café Meeting

Date:     Wednesday, March 17, 2010   

Time:     6:00 PM

Place:     Wyndham Montreal Aeroport Hotel (PET Airport)

12 505 Cote de Liesse | Dorval, Quebec H9P 1B7



Brenda Fisk, ASQ CQIA, CQPA and CQA

Cost:   ASQ Members $40

Non-members $50

Come see in action a great session of brainstorming on membership retention thus a great tool that YOU can use in your organization for employee retention. Do you want to see how this tool can be useful to you? How can the business community and ASQ work together to address this issue?

Utilizing the ASQ World Café meeting style, Brenda Fisk will engage participants in rich dialogue around the question of membership retention.
  • What’s the number one issue facing you, as a business and quality professionals, or your organization today that if explored with others, could make a difference to the future of your business? 
  • Do you have the necessary resources to take full advantage of your future opportunities?

Includes supper and Parking!

Bring your business cards and be ready to network!

For registrations or information please contact:
Mitchell Daudier at (450) 463-0990 or e-mail at 

Brenda Mary Fisk has 37 years of professional experience in software quality assurance/ quality control and project management experience. She specializes in increasing customer satisfaction through continuous improvement, promoting in-house use of software quality techniques in day-to-day operations. Brenda specific strengths include analytical and presentation skills, problem solving techniques, technical writing, database administration; applying quality assurance principles to day-to-day environments and has a track record of successfully completed projects. Brenda has 3 ASQ certifications; CQIA, CQPA and CQA.

Ad / Publicité


SAI Global

Sections 404 and 401 Golf Tournament

Base de Roc, Joliette  Commandites disponibles / Sponsorship opportunities available
Chantale Simard : 514-941-5695 chantale.simard@videotron.ca

The Editor's Corner

By Eric Stern, ASQ Senior Member, CQA, Newsletter Guest Editor

For those who put their Quality Progress aside without reading it

If you are like me, often you don't even read the magazine. Or just scan titles. But if you don't go a little in the details you may miss some gems. I often do. Sometimes I take the time to go and scan for details. There are articles there that impress me in a special way. Not many readers are exactly like me, but I suppose that some are. Those would enjoy and may benefit from reading in the February number “Systems Thinking Can Save Healthcare” and “VOC Strengthens Partnerships”.

The first responds to my quest for improving the health system after my personal misadventures in the recent years. The truth is that I still haven't figured a way of accessing key movers in our local health system; I have also been discouraged by the enormous complexity that requires more than full time dedication to start to understand and access the real leverage points. Anyone who has great ideas, please let me know.

The second mentions the “self-evident” Kano model. But writing it up and giving it a name, brought it more into my consciousness. I suspect I will try to use it at the next opportunity.

P.S. I continue my quest for understanding what makes people do or not to the things they do. Hope to write you more about the subject in the following editions of the Newsletter.

Hoping to get tons of comments from you,

Eric Stern

A Word from your Section Chair

Photo Gordon AyotteBy Gordon Ayotte, ASQ CQE, Section Chair

At our event in February we had the privilege to have Mr. Ady Sadek from Progamma Corp come and do a presentation on Good Manufacturing Practices (GMP) in pharmaceutical. Mr. Sadek delivered a very interesting presentation which was quite useful understanding the standards and guidelines used in the pharmaceutical industry.

For those considering a career as a Quality Professional not only I encourage you to join as a member but you should also consider taking courses and/or obtaining certification from ASQ in order to get recognition for your expertise and qualifications.

We are always interested in your comments and feedback how your ASQ section can serve you better so please do not hesitate to contact us.

Please come and join us for great evenings of learning’s and networking.

Give me your feedback by e-mail

Had You Come to the Last Events

By Eric Stern, ASQ Senior Member, CQA, Publicity co-chair

Had you come ... Good Manufacturing Practices

Ady Sadek spoke last month about regulation in the pharmaceutical industry. He defined GMP as prerequisite programs which will provide the basic environmental and operating conditions that are necessary for the production of safe drug product. The Health Products and Food Branch Inspectorate of Health Canada is responsible for the safety, purity and effectiveness of drugs.

He gave examples of mistakes that had major consequences and the prescriptive regulations of all aspects that have to do with the manufacture, and distribution of these products. Recordkeeping, personnel qualifications, sanitation, cleanliness, equipment verification, process validation, and complaint handling are some of the more important elements covered.

Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC. ericst@iseffective.com
For networking with local quality professionals explore these groups: http://tech.groups.yahoo.com/group/Quality_Montreal/http://www.linkedin.com/groups?gid=90170

By Raymond E. Dyer, ASQ CMQ/OE & CQA, Voice of the Customer Chair

Our Section's 60th Anniversary - A Customer's Perspective

On 20 January 2010, we held a special event to celebrate our section's 60th anniversary. This was one of these interesting times where I was both a provider (supplier) and a customer. As part of the ASQ Montreal Section 0401 Leadership Team, I agreed something special had to be done to celebrate our 60th anniversary, even though it was some of my colleagues that did all of the hard work! As a member and somewhat longstanding Leadership Team member of the section (including being a past Section Chair), I also became the customer of a very interesting and fun event. The latter qualification also granted me the privilege and honour of being recognized, both via a special certificate and even more importantly as part of a legacy captured in Jean-Pierre Amiel's excellent and precious update of our section's history.

This event allowed me to meet old friends I had not seen for quite some time, enjoy a wonderful and amusing presentation on our section's history from Jean-Pierre Amiel, again learn new tools from our ever loyal and dedicated Deputy Regional Director Brenda Fisk, meet new people, and continue to develop my professional and personal networks. They even let me take a few minutes to share what the section had given to me, i.e. Recognition, Information, Learnings. Opportunities, Help, and Friendships. That very evening reinforced each and every one of these points I was trying to make.

Thank you Gordon Ayotte (Section Chair), Brenda Fisk (Deputy Regional Director), Marcel Charbonneau (ASQ Montréal francophone Section 0404 representative), and especially the organizing committee of Mitchell Daudier, Chantale Simard, Jean-Pierre Amiel, Bernard Doiron, and Sam Weissfelner for a wonderful evening and the permanent memories of being part of a legacy. I hope as many of our members as possible get an opportunity to participate and make a difference as those that were recognized did.

Raymond E. Dyer, ASQ CMQ/OE & CQA, Voice of the Customer Chair,

This season’s planned events

By Mitchell Daudier, Program ChairM. Daudier

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Wyndham Montreal Aeroport Hotel.  Watch the Newsletter and our web site for further details.




April 21, 2010


Roger Ritterbeck

May 19th, 2010

Supply Chain Management

To be determined

July 9, 2010

2010 Sections 404 and 401 Golf Tournament 

Our backup subjects are: Healthcare system, New technologies in Quality, Motivation and Other aspects of Cost of quality.

Give me your feedback by e-mail

Welcome to our new members

Manish Bhatnagar, Wesley R. Fitch, Lijuan Jia, Didier Leroux, Kareem Refaat and Karla V. Sosa

Sustaining Members

ASQ Montreal Section thanks our
Sustaining Members:

Bombardier Aerospace


S. C. Johnson A Family Company

Letter to the Editor

By Michael Bournazian, Supplier Development Leader at Rolls-Royce Canadambournazian

Why The Toyota Bashing Is Unfair

Since 1998, I have owned 2 different, brand new Toyota Corollas. The first one I purchased in 1998 was actually the first car I could say that was fully and outright mine. I drove it until 2004, and in the whole time, the only mechanical failure it ever had was that the muffler once fell off; and luckily it happened in the driveway of my house. In October 2004, I purchased my 2nd Corolla and I have been driving it ever since. To date (fingers crossed, knock on wood, any other superstition you can think off) no mechanical failures, and it just topped 100,000 kilometers (60,000 miles) about 3 weeks ago. This good fortune is helped by the fact that I actually take the car in for the regularly scheduled maintenance every 8,000 km (4,800 mi).

In the past month, Toyota has seen it's reputation lose some luster given defects that have been found on several of its 2009-10 models (accelerator and ABS system issues). Although these issues should be publicized for the obvious public safety reasons, the bashing that Toyota has gotten in the media has been unfair.

As someone who has worked in the Quality Management field for the past 12 years, I can honestly say that to date Toyota has done plenty right in terms of dealing with this issue:
1) They came forward and issued recalls on all the necessary models ("problem identification", "containment");
2) They investigated why the defects occurred ("determine cause");
3) They developed means by which the defects could be fixed ("action plans");
4) Dealerships have now begun providing the fixes to affected cars/customers ("corrective action").

The president of Toyota himself went in front of the press and admitted to the shortcomings and promised to do better and improve.
Compare this to the "The Big Three" automakers from North America (General Motors, Chrysler, Ford). For literally decades, the official policy of these companies has been to build sub-standard automobiles. In other words, make parts to fail before their time, under the shortsighted notion that as a result, the consumer will have to go back and buy a new one sooner than if the car had been built with the best materials and processes. As a result of this "screw the customer" policy, these 3 automakers (who wouldn't know proper product quality if it slapped them across the face 24/7) have steadily watched their sales and reputations decline over the past 3 decades, as consumers have moved towards more reliable, well-built foreign cars. And in the end what happened: (almost) bankruptcy, and almost only because the big cheeses went to Washington to beg for forgiveness, time and money. And when did they do this: only at the very end when they had no other option and they were finally caught with their pants down, after years of taking advantage of consumers.

So who deserves more of a black eye?
a) The company that came forward and admitted there was a problem and worked to fix it; or
b) The company that tried for decades to hide all its problems and poor quality practices, and then went begging for forgiveness only at the very end.

As an analogy (given that it's Valentine's Day), who are you more likely to forgive:
a) A significant other who immediately comes forward and admits to infidelity, and then tries to work at fixing the relationship and doing better for all involved parties; or
b) A significant other who has been repeatedly unfaithful and tries to hide it, and only when found out by their partner, comes begging for forgiveness.

Here's hoping that other companies, when having to deal with a high profile failure of their product, handle it more like Toyota, and less like The Big Three.

Give your feedback by e-mail

Proposed Slate of Officers for 2010/11 Montreal Section 401 Executive

By Inteaz Alli, Ph.D. FASQ, ASQ CQA & CHA, Nominating Committee Chair

In accordance with Sections 5.4 and 6.1 of our Operating Agreement, the Montreal Section 401 Nominating Committee comprising of M. Daudier, N. Dickinson, R. Dyer, D. Tozer, and I. Alli (Nominating Committee Chair), proposes the following Slate of Officers for the 2010/11 Montreal Section 401 Executive:


Chair: Chantale Simard
Vice-Chair: Gordon Ayotte
Secretary: Stephen Jones
Treasurer: William Wilson


To nominate a different slate of officers, volunteer for a role on the various committees of the Section, or obtain further information, please contact Inteaz Alli at inteaz.alli@mcgill.ca. Nominees for Officer positions can be made by petition of at least 10 members.


Certain other Executive positions and Committee chairs must also be filled so please indicate your interest. Please note that, to apply for any Section Executive or Leadership position, you must be a member of the Section in good standing.

Submitted: February 3, 2010


Inteaz Alli

ASQ News

Receive Your FREE Member Gift!
Featured in last week's ASQ Weekly e-newsletter, ASQ members can receive a FREE gift: the Social Responsibility Resource Bundle. Featuring an e-book and webinar, this bundle will be available to download through March 31. 

FREE Webinars on Performance Excellence in Government
If you are interested in service and performance excellence in government, make sure to register for two free ASQ webinars. One webinar will focus on lean and other continuous improvement strategies in state and local government. The other webinar will showcase a successful government collaboration and benchmarking initiative. Click here to learn more. 

$5,000 International Scholarship Opportunity
The Richard A. Freund International Scholarship awards $5,000 every June to one or more graduate students. The scholarship honors the memory of a past president of ASQ, Richard A. Freund, who served in 1972-73. Freund was an ASQ Fellow and Shewhart Medalist who was known for his contributions to quality, international goodwill, and scholarships.

The application deadline is April 1 and is open to individuals currently enrolled or planning to enroll in a master's or higher degree program. Click here to download an application.  

ASQ in the News: Toyota Recall Story
As the Toyota recall saga continues to unfold, ASQ has been there to provide feedback from a quality perspective. ASQ Past President Ron Atkinson and ASQ members Frank Murdock and Randall Goodden were recently featured in an IndustryWeek article on Toyota and lean manufacturing. Copy and paste the following link into your web browser to read the article:

ASQ Montreal Section Education Program 2009-2010

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor
Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: David Tozer:  (514) 694-2830, mailto:davidtozer@qualitiqua.com

Executive Committee Meetings

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :

2010-04-07, 2010-05-05 and 2010-06-02

Consult the List of Your Executive for 2009-2010 here

Note that all dates planned are subject to change. Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

ASQ Certification & Recertification

Please visit www.asqmontreal.qc.ca/Certification/Exmdates.html for exams dates.

For members interested in preparing their journals for recertification, please contact Norman Dickinson, Recertification Chair, at telephone: (514) 334-6102 or e-mail: n.dickinson@alumni.concordia.ca


Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea ?
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Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section postal address: Go to our Contact Us page.
Section web site: www.asqmontreal.qc.ca
Newsletter Editor: Chantale Simard 514 941-5695
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
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