Logo ASQ

Montreal Section 0401

Special Edition

June 2010, Volume 60, Issue 6

Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.  Visit our web site at http://www.asqmontreal.qc.ca/

1 - Next Event:  Golf Tournament

7 - Welcome to our New Members

13 - Section Education Program 

2 - Ad / Publicité

8 - Sustaining Members 

14 - Executive Committee Meetings & Officers  

3 - The Editor's Corner

9 - Other ASQ Events

15 - ASQ Certification & Recertification

4 - A Word from your Upcoming Section Chair

10 - The B.P. Oil Spill: FMEA Anyone?

16 - Unemployed Member Dues

5 - Had You Come to the Last Event: Supply Chain

11 - For He's a Jolly Good Fellow:

Inteaz Alli

17 - Advertising Rates

6 - Next Season's Planned Events 12 - ASQ News

1. Next Event


The annual "quality" tournament event since 1990!

Date:     Friday, July 9, 2010   

Time:     Day and evening

Place:     Base de Roc, Joliette

2870, Base de Roc
 Joliette, Québec
J6E 3Z1


Cost: Golf $50, Supper $50

The ASQ Quebec sections, Montreal 401 and Montréal francophone 404, invite you to its yearly golf tournament on Friday, July 9, 2010.  Do not wait: register yourself alone or with one or two colleagues/friends, and be paired up with other quality professionals or create your own foursome. After playing golf, join everyone on the deck for a drink in a relaxing and enjoyable environment.  Continue the evening with a delicious dinner and discussions around the table, and be there for the prize ceremony!

Please note that you can come for the Tournament or only for the golf or the dinner.

Golf registration form (Word) 

Sponsorship opportunities available
Chantale Simard: 514-941-5695 golf@asqmontreal.qc.ca

2. Ad / Publicité


SAI Global

3. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor

It is with great pleasure that I take on the role of the new Newsletter editor. I will do my best to continue the excellent work that Chantale has done for the past few years.

A little bit about myself for those who don't know too much about me. I graduated from McGill University in 1993 with a Bachelors in Metallurgical Engineering and a minor degree is Materials Enegineering. After a few years of working in this field, as well as in the Machining field, I was hired in 1998 by an aerospace company in Mirabel to be their Quality Control Manager. I had had a small taste of the Quality field with one of my previous employers, so this new position gave me the chance to continue down this road. After 1 year as a Q.C. Manager, my Director decided I would be the right person to lead the company in gaining ISO9002 accreditation. So for the next 4 years, I was the Quality Assurance guy, during which time I helped the company achieve their initial ISO accreditation, followed a year later by Transport Canada accreditation.

So for the past 12 years, I have worked in the Quality Management field for various companies in the aerospace, automotive and engine manufacturing sectors. During these 12 years, I have found myself in situations where at times I am the "supplier", and at times where I am the "customer". I believe this has helped me to better understand and deal with supply chain issues. My present role as Supplier Development Leader for Rolls-Royce Canada finds me in the "customer" role, often visiting suppliers and conducting audits. I have learned that a positive, teamwork based approach to dealing with suppliers is the best way to encourage them to do their best and improve their systems and processes. In my personal life, I have realized that it's easier to catch bees with honey than with vinegar, and I try my best to take a similar approach in my professional life.

Speaking of a personal life, I try to have one! When I am not earning a living in the Quality field, I enjoy sports, reading, movies, television, live music, travelling, exercising, photography/videography and the Internet. I have a blog which I maintain and update on a regular basis, dealing mostly with my "recreational" endeavours and my opinions on life's happenings (although Quality related items do slip in now and again).

4. A Word from your Incoming Section Chair

Photo Gordon AyotteBy Chantale Simard, ASQ Senior Member, CMQ/OE, Vice-Chair

As the upcoming section chair, I am embracing more then ever our mission statement: “To promote and enhance the quality profession by providing support to our Section membership, offering information, educational programs and events, and promoting the awareness and value of quality in the community.”

Speaking of the community, our section will still be working for your actual benefits while continuously finding ways to help regional organizations and communities realise why quality is critical and what they can do to improve. We are located in Montreal and most of our members are from this region. But, we also have a few members in other Québec regions. We share this territory with Section Montréal Francophone 404 and I look forward to strengthen the link between our two sections as well as our work towards commune goals. I want to congratulate all 2010-2011 leadership team members form both 401 and 404 Sections.

If you want to help us in any ways, please contact me or any other Leadership team members. You can easily find us at our monthly events.

Give me your feedback by e-mail

5. Had You Come to the Last Event

By Eric Stern, ASQ Senior Member, CQA, Publicity co-chair

Had you come ...
 Supply Chain Quality on Time

Avrum Goldman, Manager – Military Value Stream Customer Service at Pratt & Whitney Canada spoke in May about the management of the Supply Chain. What struck me was the special language he used: “value stream strategy”, “added goodness beyond regulations”, “sourcing as a core competency”, “understand where we are going”, “customers evolving to lean”.

Companies have noticed that suppliers are the biggest contributors to escapes, much higher than internal manufacturing. He mentioned some important factors: process control, first article inspection, human factors, design and definition. Some of the methods of control include “Parts Process Validation”, “delegated quality control representatives”, “process control and certification”, “corrective action boards & more”.

For process robustness it works to “take the suppliers by the hand” and teach such things as how to use gauges, tolerancing, etc. Suppliers get to be certified to different levels, function of how well they meet requirements. Over the years a culture of “quality is how we win” establishes itself. Rating of suppliers includes criteria like number of escapes, % delivery, level of lean, and capacity for improvement. It has made a difference, since the rating is taken in account in the selection of suppliers.

Pratt has reduced the number of escapes from 100000 to less than 500, on time delivery has grown over 90%. Its Achieving Competitive Excellence business process management through a rigorous permanent application has created a common language that facilitates communication, and special tools and quality system components that embrace such components as the Data Driven Quality Clinic.

Had you come, you could have asked your own questions and perhaps picked up a couple of best practices.

Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC, expressing his own opinions.

6. Next Season’s Planned Events

By Sukhvinder S. Jutla, 2010-11 Program Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for the 3rd Wednesday evening of each month, and are held at the Wyndham Montreal Airport Hotel.  Watch the Newsletter and our web site for further details.



TBD (The challenges of) Quality in small and medium - sized businesses
TBD Quality Tools



Lean Management


Risk Management/Business Continuity


Supply Chain Management


Cost of Quality



Proposed 2010/2011 Program (Backup Themes)

Quality in the Healthcare system

Lessons Learned (in Quality)

Process Management

New Technologies in Quality

Networking (How-to)

Give me your feedback by e-mail

7. Welcome to our New Members

Eric Glenn Hosking, Sukhvinder S. Jutla, Robin LaCasse, Martin Michaud and Gabriel Seguin

8. Sustaining Members

ASQ Montreal Section thanks our
Sustaining Members:

Bombardier Aerospace


SC Johnson Home Storage

9. Other ASQ Events / autre événements de l'ASQ

ASQ Ottawa Valley Member Event June 16, 2010

 "Entropy Quality Management System Software Demonstration" -
a web based solution that will boost the performance of your ISO based quality management system``.

  • June 16, 2010 - Doors open at 6:00pm, presentation from 7:00-9:00pm.
  • RCAF Officers Mess, 158 Gloucester Street, Ottawa, ON.
  • $10 for ASQ, CPSQA, NQI, OMN and BSI members, $12 for non-members (everyone welcome)
  • Please register for this event.

Two 1-day seminars
For the first time ever, ASQ Customer-Supplier Division (CSD) is holding its popular "roadshows" on supplier auditing and certification in Canada.
Supplier Auditing (taught by Dennis R. Arter)
Supplier Certification (taught by Richard A. Gould)
Starting in Montreal (Quality Suites Pointe-Claire) Monday, July 12, 2010 and Tuesday, July 13, 2010
For more information: Flyer (pdf)

10. The B.P. Oil Spill: FMEA Anyone?

By Michael Bournazian, Eng.

When I last had a article published in the ASQ Newsletter (March 2010), I presented my opinion on the Toyota Corporation's quality failures regarding accelerator and ABS system issues on several 2009-10 models. My point was that Toyota had used plenty of simple, yet tried-and-true quality practices to try and deal with the issues. Comparing this to how the Big Three U.S. automakers have manufactured automobiles for much of the 20th century, I found it unfair how much Toyota was getting hammered by the media.

Fast forward a few months and the media is once again hammering away at a major corporation: this time it's British Petroleum, for their inability to contain a leaking well at the bottom of the Gulf of Mexico. In this case, I believe the media should be hammering away, and that the general public have ever right to be angry.

Ever since B.P. has been trying to cap this leak, the one constant question in my mind has been the following: was there any form for Failure Mode and Effects Analysis (FMEA) conducted on these oil wells?

This simple form of risk analysis, first used in the late 1940's by the U.S. Armed Forces, allows for designs and processes to be analysed for potential failure mechanisms, the rating of these failure mechanisms based on severity, likelihood of occurrence and ability of detection, and finally determination of actions to assure that the failures do not occur. FMEA can easily be conducted as products and processes are being designed, in order to decide what may go wrong, and more importantly: 1) establish what to do to reduce the chances of the wrong from happening, and 2) establish what to do should the wrong actually occur.

Unfortunately, watching the coverage over the past weeks, every attempt (to date) to cap the gushing oil has failed, with various failures noted (i.e. hydrate crystals, malfunctioning diamond cutters). We have also been introduced to such terms are “junk-shot”, “top-kill” and “top-hat”: to me, these all sound like concocted sound bites by B.P. for the media to use and for the general public to feel like they have something to rally behind. Nothing to date has given me the feeling that somewhere in the design phase of these wells, B.P. conducted any form of risk analysis. Meanwhile, the water continues to be polluted, shorelines are becoming dangerous for swimming, wildlife is being killed off and people’s livelihoods are being destroyed.

An ounce of prevention is worth a pound of cure.

Give me your feedback by e-mail

11. For He's a Jolly Good Fellow - Again!

by Raymond E. Dyer - ASQ CMQ/OE & CQA, Voice of the Customer Chair

On 20 April 2010, the Canadian Institute of Food Science and Technology (CIFST) congratulated our very own Dr. Inteaz Alli on being elected Fellow of the Institute for his "contributions and service to the food science and technology community" and his "leadership and vision demonstrated throughout his academic career ". 
The CIFST has formally recognized this during their Awards presentation ceremony on 31 May 2010.


Inteaz has been a Professor at McGill University's Food Science Dept in the Macdonald Campus for almost all of his working career.  He has also been an ASQ member since 1988, an active ASQ Montreal Section 0401 Leadership Team member since 1989, a Senior Member since 1991, and became an ASQ Fellow in 2004.  Inteaz is an ASQ CQA (Certified Quality Auditor) and an ASQ CHA (Certified HACCP Auditor).  Back in 2003, Inteaz authored a book entitled "Food Quality Assurance - Principles and Practices" which he is currently working on to update.  His longstanding relationship with Food Science Quality and Safety, both in the educational arena as well as corporate and governmental subject matter expertise and support areas, has made Inteaz a very well respected educator and professional.


Typically, only a handful of individuals ever get to claim the Fellow status in any prestigious organization.  To now be able to claim being Fellow of two, i.e. CIFST and ASQ, indeed makes Inteaz a very unique individual, one that truly merits our respect and recognition for the efforts and value he's provided our society.  The ASQ Montreal Section 0401 executive is proud to have Inteaz as part of our Leadership Team and, for many of us, as a very good friend.  It's easy to imagine how Inteaz has likewise impressed his CIFST colleagues.  Congratulations!


For more information on the Canadian Institute of Food Science and Technology, please visit www.cifst.ca.

Give me your feedback by e-mail

12. ASQ News

Miss the World Conference? We’ve Got You Covered!
Three ASQ members volunteered to serve as our official bloggers throughout the World Conference in order to give you an inside look at the broad scope of events the conference offered. If you weren’t able to attend the conference, the blog will provide you a great recap of what happened. Also be sure to visit our Facebook page for more events.
Read the blog.
Visit the ASQ Facebook page…

A special thank you to this year’s bloggers: David Levy, Aimee Siegler, and Dennis Arter.

13. ASQ Montreal Section Education Program 2009-2010

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: David Tozer:  (514) 694-2830, mailto:davidtozer@qualitiqua.com

14. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :


Consult the List of Your Executive here

Note that all dates planned are subject to change. Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

15. ASQ Certification & Recertification

Please visit www.asqmontreal.qc.ca/Certification/Exmdates.html for exams dates.

For members interested in preparing their journals for recertification, please contact Norman Dickinson, Recertification Chair, at telephone: (514) 334-6102 or e-mail: n.dickinson@alumni.concordia.ca.

16. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

The following links require that you be logged into your account before you try to activate them.

Download the 2009/2010 Unemployment Program Application (July 2009–June 2010 Membership Groups) (PDF, 48 KB)

Download the 2010/2011 Unemployment Program Application (July 2010–June 2011 Membership Groups) (PDF, 78 KB)


Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea ?
Contact us by

17. Advertising Rates 


 ASQ Member


First Ad



Regular size



Small size



10% discount  for 2 to 7 issues; 
25% discount for 8 issues (full year) 

Contact Michael Bournazian for more information

Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site: www.asqmontreal.qc.ca
Newsletter Editor: Michael Bournazian
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to www.asq.org and revise your profile to add mailings from your section.

How to Opt Out.

This e-mail is being sent in the course of normal Montreal Section  business to the e-mail address of record. We are not responsible for forwarded e-mails. If you no longer wish to receive e-mail communications from the Montreal Section (your section) of ASQ, please visit your ASQ account to unsubscribe or reply to this message, indicating Opt Out in the e-mail body and in the title.

Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, ASQ has suggested limitations about how many e-mails may be sent to the section members each month. This does not extend to career notifications.