Logo ASQ

Montreal Section 0401

November 2010 (Volume 60 - Issue 9)

Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.  Visit our web site at http://www.asqmontreal.qc.ca/

1 - Next Event

7 - 2010-11 Planned Events

13 - Executive Committee Meetings & Officers 

2 - Ad / Publicité

8 - Welcome to our New Members 

14 - ASQ Certification & Recertification 

3 - The Editor's Corner

9 - Sustaining Members

15 - Unemployed Member Dues

4 - A Word from your Section Chair

10 - Other ASQ Events

16 - Feedback / Pass It On

5 - Had You Come to the Last Event

11 - ASQ News

17 - Advertising Rates
6 - Voice of the Customer 12 - Section Education Program

1. Next Event

How Can Organizational Development (OD) Sustain Your Quality Culture?
(Interactive Workshop)


    Wednesday, November 17, 2010   


    6:00 PM


Wyndham Montreal Aeroport Hotel (PET Airport)

     12505 Cote de Liesse
Dorval, Quebec
H9P 1B7


Khaled Khattab
Founder and President
Benchmarking for Excellence

Jean Fuller
Work Design Inc.

Come see in action a great interactive workshop on the use of Organizational Development (OD) tools and techniques for sustaining your quality culture.  You’ll learn lots of things about OD and its practices which you can use back in your organization.  Long gone is the controversy surrounding the legitimacy of OD and Quality in the realm of change processes aimed on increasing organizational effectiveness and efficiency.

•Do you think both disciplines have proven their worth?
•Do you want to know where do OD and Quality best fit together?
•Do you want to see how OD tools can be useful to you?

Come attend this workshop which will be presented by experienced practioners in both disciplines and will cover the following topics:

•History and evolution of OD.
•Overview of the main concepts and tools of OD.
•Practical situations and examples where OD tools are used.
•TS: Socio Technical Systems.
•Systems approach to increase process performance.
•OD and quality frameworks.


Cost: ASQ Members ($40), Non-Members ($50)

Supper and Parking are included.

Bring your business cards and be ready to network!

For registration or information please contact: Mitchell Daudier at (450) 647-7830 or e-mail at Mitchell.Daudier@pwc.ca

2. Ad / Publicité

Khaled Khattab
is a private, SMEs and public sector development expert with over fifteen years of experience implementing technical assistance and training programs, focused on capacity building and organizational excellence primarily on USAID-funded initiatives.  He worked in different senior capacities over five years with the Government of Dubai and the private Executive Office of the ruler of Dubai on multiple high level projects, like the assessment of the Dubai Government Public Services provision as well as a Leadership and Organizational Excellence development program in cooperation with London Business School.  He was also responsible for developing all Organizational Excellence Strategies for Dubai Holding, one of the world’s most diversified conglomerates, and he worked before as QHSE Advisor for Shell Exploration and Production.  Khaled is an ASQ senior member and a member of the Canadian Public Sector Quality Association.  He holds a Master’s degree in Quality Management and a Bachelor’s degree in Business Administration and International Commerce.  He is also a Certified Assessor for the European Foundation for Quality Management (EFQM) Excellence Model, a Certified Auditor for ISO 9001 and ISO 14001 and a registered Speaker with Dubai School of Government, the leading School in the Middle East in cooperation with Harvard Kennedy School of Government.  He is based in Montreal.

Jean Fuller has been an OD practitioner for the last 30 years.  He has held both internal and external positions in OD.  He was OD Manager at Desjardins Credit Unions and at Domtar.  While pursuing his university training on a part time basis, he worked as a passenger agent at Air Canada for 8 eight years.  He has been an independent OD consultant since 1991.  His interventions have been carried out in a wide range of organizations: Aeronautics, Food Processing, Metallurgy, Paper Mills, Saw Mills, Forest Operations, Rail Road Construction, Financial Services, Petrochemical, Pharmaceuticals and Communication Technologies.  In the public sector, he has conducted projects in the armed forces, correctional services and human resource development.  He has also carried out major projects with national unions.  Because of his systems’ approach, OD and TQM methodologies are always present in his assignments.  His university training is in Sociology (Concordia University) and Organization Development (Pepperdine University).  He is a founding member of DOD Québec, an association of French and English speaking OD practioners.  He is based in Montreal.

3. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor

In the September Newsletter, I had written about a supplier of mine that I had visited in August 2010.  The issue at the time was that they were keep raw material (i.e. castings, forgings) stored outside and unprotected from the elements.  I had made the point to them that this was bad not only for the material (i.e. corrosion), but as well for the impression it left to customers seeing this upon arrival.

Fast forward 2 months, and the supplier has submitted to me the kind of corrective action that shows that they are committed to continuous improvement.  As a short term corrective action, they have covered the storage area with tarps.  As a long term corrective action, they have leased a facility for internal storage. The facility is close to their shop and has a controlled environment.  At time of writing, they were in the process of moving the material.  As part of their evidence, they even attached a copy of the leasing agreement.  Given that this is one of my employers's important suppliers, the chances are highly likely that they will be assessed again next year.  So it will be the time to verify first-hand this improvement activity.

It can be hard at times trying to get companies to improve and see the benefits of change (it's hard enough at times to get individuals to improve and change!). So it's always rewarding to me when I am part of this kind of outcome which benefits customer and supplier alike.

4. A Word from your Section Chair

Photo Chantale SimardBy Chantale Simard, ASQ Senior Member, CMQ/OE, Section Chair

To better highlight the difference quality makes in the world, ASQ is lunching a new brand strategy designed to raise awareness of its global scope as a quality community.  This new strategy includes a tagline: The Global Voice of Quality.  If you want to know more about it, I invite you to visit http://asq.org and visit the View From the Q Blog . . .

We are over 85,000 members dispersed in more than 150 countries.  It is our duty to bring attention to the importance of quality, but also to share the knowledge needed to improve quality.  It is what our section is doing here in Montreal and you are a part of it.  Thank you for your membership and your commitment to quality!

Give me your feedback by e-mail

5. Had You Come to the Last Event

By Eric Stern, ASQ Senior Member, CQA, Publicity co-chairEric Stern Photo

Had you come ...  Achieve Success with CMMI.

On October 20, Kostya Polynkewycz presented CMMI – capability maturity model integration.  If you wanted to have a good introduction, you really should have come and listened to his presentation that lasted a good 2 hours covering a great deal of details and links for further learning.  CMMI is a collection of best practices that links activities to business objectives.  The Software Engineering Institute (SEI) reported in 2005 median returns on investment of 4.7:1, quality improvement of 50% and cost reduction of 20%.

CMMI evolved over the years, especially with regards to development (mainly of services), acquisitions and delivery of services.  Kostya presented a series of criteria for categorizing the CMMI projects.  One of them is by the categories of process, project, engineering and support.  Organizations that participate in the formal process get evaluated on the level of capability by outside specialists.  From the beginning CMMI was practiced using either the continuous representation that can be used to generate immediate benefits, or the staged representation that is more gradual but is more profound.

It is important to note that SEI makes available freely the entire methodology and the best practices under certain conditions.  It is really not very simple; a good introduction takes 3 days of training.  Had you come, you would have had a first taste, a map to guide you on your first steps, and perhaps picked up a couple of ideas worth following through.

Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC, 
expressing his own opinions.
For networking with local quality professionals explore these groups: http://tech.groups.yahoo.com/group/Quality_Montreal/ http://www.linkedin.com/groups?gid=90170

6. Voice of the Customer

Ray Dyer PhotoBy Raymond E. Dyer - ASQ CMQ/OE & CQA, Voice of the Customer Chair

Short section survey coming up - Please participate!

During the month of November, I plan to conduct a short electronic survey of our members for our section Leadership Team.  The intent is to secure some important information and feedback from you, in order to help benchmark your satisfaction level and collate improvement suggestions.  I also plan to repeat this exercise in May 2011 in order to measure progress made.  You have my word, I'll try to keep the survey as short and simple as possible.  We all know that our members are often being surveyed but, to improve, we need your feedback too.  That's why the survey will be restricted to a few important elements we need information on.  We can only improve if we know where we are and where we should be heading.  We look forwards to your input in helping us determine this.  Thanks!

Divisional news anyone?

Many of our members are also members of Divisions.  In our section, there are over 90 members that are part of the Quality Management Division alone.  As part of these divisions, we learn stuff worth sharing with our Quality Community.  Would you be willing to share pertinent and exciting divisional news?  If so, please send the information to our Newsletter Editor Michael Bournazian, and he'll do his best to incorporate it as part of our e-newsletter.  Thanks!

7. 2010-11 Planned Events

SukhvinderJutla PhotoBy Sukhvinder S. Jutla, 2010-11 Program Chair

Date, time, and location will be confirmed as we pogress into the year.  Most events are planned for Wednesday evenings and are held at the Wyndham Montreal Aeroport Hotel.   Watch the Newsletter and our web site for further details.



January 26, 2011 Process Audits
February 16, 2011 Rapid Technical Problem Solving at Pratt & Whitney Canada
March 16, 2011

Risk Management/Business Continuity

April 20, 2011

Supply Chain Management

May 18, 2011 (The challenges of) Quality in Small and Medium-sized Businesses
July 2011

Annual Golf Tournament

September 2011
October 2011
November 2011

For registration or information please contact: Sukhvinder Jutla at (450) 647-8092 or e-mail at Sukhvinder.Jutla@pwc.ca.

8. Welcome to our New Members

Badr J. Afify
Jianjun Chen
Shawn W. Hunchberger
Houssam Kawtharani
Kim Lebech
Carlos Mejia
Azadeh Mobtaker
Fredy S. Pele Beukam
Cindy Sakr
Gisela Zamudio

9. Sustaining Members

ASQ Montreal Section thanks our Sustaining Members:

Bombardier Aerospace

SC Johnson Home Storage

QMI - SAI Global

10. Other ASQ Events

ASQ Montreal Francophone (Section 404) Company Visit (Paccar)

This The ASQ Montreal francophone section is organizing a visit to Paccar, a truck manufacturer in Ste. Therese, Quebec.  The visit will take place on Thursday, November 18, 2010 starting at 1:15pm.  For information can be found here: in Word and in PDF formats.  Click here to sign up for the tour!

11. ASQ News

New Video and Blog Shed Light on ASQ Brand
The revitalized ASQ brand can be a lot to digest.  For an overview of this transformation, watch the new brand video on the ASQ home page.  This two-minute video uses passionate members to bring the mission and vision of ASQ to life.  View the brand video . . .

ISO 26000 Now Available!
The ISO 26000 international standard on social responsibility is now available.  The standard provides global guidance for both private and public sector organizations of all types.  Learn more . . .

12. ASQ Montreal Section Education Program 2010-2011

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: David Tozer:  (514) 694-2830, davidtozer@qualitiqua.com

13. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meetings are tentatively scheduled for:

January 5, 2011

February 2, 2011

March 2, 2011

April 6, 2011

May 4, 2011

Consult the List of Your Executive for 2010-2011 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

14. ASQ Certification & Recertification

Please visit www.asqmontreal.qc.ca/Certification/Exmdates.html for exam dates.

For members interested in preparing their journals for recertification, please contact Norman Dickinson, Recertification Chair, at telephone: (514) 334-6102 or e-mail:

15. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the 2010/2011 Unemployment Program Application (July 2010–June 2011 Membership Groups) (PDF, 78 KB)

16. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

17. Advertising Rates 


 ASQ Member



First Ad



Regular size



Small size



10% discount  for 2 to 7 issues
25% discount for 8 issues (full year) 

Contact Michael Bournazian for more information

Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site: www.asqmontreal.qc.ca
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to www.asq.org and revise your profile to add mailings from your section.

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