Montreal
Section 0401 |
|
February
2011 (Volume
61 - Issue 2) |
Our
objective: To increase awareness,
interest, and involvement in Section activities and |
10 - Sustaining Members | ||
17 - Feedback / Pass It On | ||
6 - Voice of the Customer | 12 - ASQ News | 18 - Advertising Rates |
1.
Next
Event
Rapid Technical Problem
Solving at Pratt & Whitney Canada
Date Wednesday, February 16, 2011 Time
6:00 PM Place Wyndham Montreal Aeroport Hotel (PET Airport)
12505 Cote de Liesse
Dorval, Quebec H9P 1B7
Eric
Hosking, Craig
Hysong
************************************** Join us on February 16 for a presentation on rapid technical problem solving at Pratt & Whitney Canada. Mr.
Hosking will talk to the subject of convergent problem solving, a new
set of tools that UTC is adding to its ACE toolkit. The tools
and application methodology have been developed by Shainin, and have
been used successfully by the automotive industry to shrink the quality
gap with overseas competitors. The presentation will show how
PWC is developing an infrastructure of experts in the methodology and
how they are increasing the speed of problem resolution with the
convergent techniques. Mr. Hysong will then explain
the Shainin methodology, and provide a little historical perspective on
its evolution. ************************************** Eric
Hosking has been
with Pratt &Whitney Canada for over 30 years. He
began in Engineering, starting in Aerodynamics and ultimately running
the Performance and Controls Component Center. He continued
in Operations running the ECN Module Center and taking its Engineering
organization to be the first recognized as ACE Gold with homework in
United Technologies. He also spent 5 years in Quality,
instituting Process Certification world wide at PWC. Also
worked with a team that reduced the operations Cost Of Poor Quality by
nearly 50%. His most recent Quality role involves the
creation of an infrastructure of rapid problem solving experts and to
drive improvements in on-time delivery using those experts.
Eric is a graduate of the University of Toronto (Bachelors in
Mechanical Engineering) and of McGill University (MBA). He is
a certified ASQ CQE and CSSBB, as well as a member in good standing
of the ASQ and OIQ. ************************************** Supper
and
Parking are included.
Bring your business cards and be ready to network! To
register for any event or for more information on events please
contact: Sukhvinder
Jutla at (450) 647-8092 or
e-mail
at Sukhvinder.Jutla@pwc.ca
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2.
Ad
/
Publicité
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3.
The
Editor's Corner
By Michael Bournazian, Eng., Newsletter Editor As with the last Newsletter, I find myself relating a recent news story to my professional Quality life. The situation in Egypt over the past few weeks has shown a population tired of living under what has ultimately become an autocratic government. They are demanding change, with their voices, with their actions. They want a new government and a new way forward. But what is the better alternative, and what can be learned to prevent a similar uprising. When quality problems are discovered, the immediate instinct is quite often to fix the problem (i.e. firefighting): take some quick action and resolve the issue. This is all well and good, but we know that without looking deeper into why the problem occurred, we risk the chance of recurrence. This is where cause/corrective action techniques come into play to isolate the reasons behind quality failures, and to take actions to improve systems and processes and reduce the chances of repetition. This all sounds logical enough, but as I previously mentioned, sometimes in our haste to fix something and “get it moving again”, we will miss looking at the long range forecast. You’ve taken care of the symptom, but the disease goes merrily on. Egypt, the birth country of my parents, aunts and uncles, will hopefully see better days, but just screaming for change won’t help solve everything. Trying to understand why this situation has transpired and implementing changes to assure a better way forward will help. |
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4.
A Word
from
your Section Chair
ASQ is a global community of people passionate about quality with members in 150 countries. Its reputation is excellent, in Quebec and around the world. A lot of quality professionals choose to become members because they know it will help them in their work and life. For many of them, an ASQ Certification (or more than one) is one of the best ways to get recognized among the competition. Congratulations to our Montreal Section members for their mark of excellence by acquiring a new certification in 2010: Certified HACCP Auditor: Atique Rehman and Predrag Sunjka Certified Quality Auditor: Pascale Bélanger, Ashraf El Hosini, Christian Léger and Guy Plouffe Certified Quality Engineer: Hailiang Chen, Yan Hei, Eric Glenn Hosking, Jean-Roch Leclerc, Hai Dong Song, James Wilson and Yuehua Yu Certified Quality Improvement Associate: Shounak Deshpande Certified Quality Process Analyst: Shen Huang Certified Six Sigma Green Belt: Shounak Deshpande, Golriz Jamalijam and Houman Mehrabadi Certified Six Sigma Black Belt: Jean-Francois Désilets, Eric Glenn Hosking and Jean-Roch Leclerc Manager of Quality/Organizational Excellence: Sonia Hausselman, Stéphane Lanteigne, Chantal Paré, Roger Picard and James Wilson |
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5.
Had
You Come
to the
Last Event
By
Eric
Stern, ASQ Senior
Member, CQA,
Publicity co-chairHad you come ... Process Audits
George
Azedo from QMI – SAI Global presented Process Auditing.
I was
fretting before the meeting because it wasn’t evident to me
that people would see the value of such a presentation. A
large number
of ASQ members showed up; it is only those outside Quality circles who
may have trouble recognizing the value. The third
“slide” in the presentation summarized the reason
why ISO focuses on processes: this approach takes a more global view,
away from departmental and functional barriers; it focuses on customer
satisfaction and overall results and attracts attention to efficiency
and effectiveness. Other benefits mentioned: transparency of
operations, management of the interactions between processes, attention
to the effective use of resources, involvement of people and the
definition of their responsibilities.
Internal auditors need to pay attention to clause 4.1 of ISO 9001. Some key elements used by auditors to recognize the level of control of processes include: a process owner exists; the process is defined (inputs & output are clear); the process is documented; the linkages of the process are established; the process is monitored; records are maintained. Other perspectives mentioned include the need to plan the audits, the PDCA approach to auditing, the need to “follow the process, not the documentation”, begin each interview with the process owner. Based on the processes identified by the organization, select the processes to be audited based on their importance and status. Determine the audit flow by the sequence and interaction of the various processes/sub-processes and ensure that all relevant requirements for a given process are covered. “Support” processes mentioned include calibration, maintenance, document control, quality records, human resources, training, Information Systems, purchasing and research. Monitoring, measurement and analysis were repeatedly mentioned as important components of processes. Measures of effectiveness include: ppm, on time delivery, supplier approval and performance, accurate documents and records, concerns, complaints, and number of errors. Each and every process can be improved, even if ISO 9001 does not require it. Checklists were recommended for audit preparation and verification of completeness, but not as a way of restricting the audit. Of course I cannot reproduce here the entire content of the presentation. One important component of participating comes from the questions from the audience. Raymond Dyer for example asked about methods to audit processes that are internationally split in large organizations. Another question I found interesting was the size of the audit sample: there is no specific requirement in the ISO standard. When copies of the presentation were promised to participants, the majority stopped taking notes. My perception was that many lost focus. Had you come . . . you had to decide whether getting each and every detail is important or whether you can split a portion of your attention to other concerns that you took with you when you came to the event. Is it an advantage I have because I force myself to take notes so that I can present a few ideas to you in these paragraphs? Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC, expressing his own opinions. ericst@iseffective.com For
networking with local
quality professionals explore these groups: http://tech.groups.yahoo.com/group/Quality_Montreal/ http://www.linkedin.com/groups?gid=90170
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6. Voice of the Customer
By
Raymond
E. Dyer
- ASQ CMQ/OE & CQA, Voice of the Customer Chair Editor's Note: Raymond unfortunately once again is unable to provide Voice of the Customer news this month. Stay tuned for Ray's return in the March Newsletter! 7. Proposed Slate of
Officers
By
Inteaz Alli, Ph.D. FASQ, ASQ CQA & CHA, Nominating Committee
Chair In accordance with Sections 5.4 and 6.1 of our Operating Agreement, the Montreal Section 401 Nominating Committee comprising of N. Dickinson, R. Dyer, D. Tozer, and I. Alli (Nominating Committee Chair), proposes the following Slate of Officers for July to December 2011, Montreal Section 401: Chair: Chantale Simard
Vice- Chair: William Wilson Secretary: Hong Ping (Holly) Zhao Treasurer: Mitchell Daudier To
nominate a different slate of officers, volunteer for a role on the
various committees of the Section, or obtain further information,
please contact Inteaz Alli at inteaz.alli@mcgill.ca;
alternate nominations for officer positions can be made by petition of
at least 10 members of the Section.
Certain other Committee Chairs must also be filled, so please indicate your interest. Please note that to hold a Section Officer or Leadership position, you must be a member of the Section in good standing. 8.
2010-11 Planned Events
By Sukhvinder S. Jutla, 2010-11 Program Chair Date,
time,
and location
will be confirmed as we progress into the year. Most events
are planned for Wednesday evenings and are held at the Wyndham
Montreal Aeroport Hotel. Watch
the Newsletter and our web site for further details.
Date Event (The
challenges of)
Quality in Small and Medium-sized Businesses TBD |
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To
register for any event of for more information on events please
contact: Sukhvinder Jutla at (450) 647-8092 or
e-mail at Sukhvinder.Jutla@pwc.ca. |
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9.
Welcome
to our New Members
January
2011 |
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10.
Sustaining
Members
ASQ Montreal Section thanks our Sustaining Members: |
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11. Other
ASQ
Events
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12. ASQ NewsNew
Webinar Puts ISO 26000 Into Perspective Get
Your FREE Engineers Week Bumper Stickers! Call
for Papers: Advancing the STEM Agenda Conference |
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13.
ASQ
Montreal Section Education Program 2010-2011
By
David
Tozer,
Ph.D., ASQ CQE and SSBB, Education & Audit Chair Having ASQ certification gives you an edge in the market and can significantly increase your income. ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt. Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality. Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma. Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics. Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.
Certified
Quality Auditor Topics
include: quality concepts,
team
formation and group dynamics, management responsibility, audit
objectives, audit preparation, audit conduct, audit reporting,
sampling, and basic statistics.
Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling. Calendar and Registration Form Questions? In house courses, etc.: David Tozer: (514) 694-2830, davidtozer@qualitiqua.com
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14.
Executive
Committee Meetings & Officers
Section Executive
Committee
(Leadership Team) Meetings are held at different locations, starting at
6 PM. The next regular meeting is tentatively scheduled for : March 2, 2011 April 6, 2011 May
4, 2011 Consult the List of Your Executive
for
2010-2011 here |
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15.
ASQ
Certification & Recertification
Please
visit www.asqmontreal.qc.ca/Certification/Exmdates.html
for exams dates. 16.
Unemployed Member Dues
Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.
Eligibility Criteria
Benefits
NOTE: The following links require that you be logged into your account before you try to activate them. Download the 2010/2011 Unemployment Program Application (July 2010–June 2011 Membership Groups) (PDF, 78 KB) |
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17.
Feedback
Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.). Do you want to contribute an article (English or French) or a good idea? Contact us by e-mail. |
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Pass
it on
We invite you to forward this Newsletter to friends and colleagues who may be interested. |
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