Logo ASQ

Montreal Section 0401

February 2011 (Volume 61 - Issue 2)

Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.  Visit our web site at http://www.asqmontreal.qc.ca/

1 - Next Event

7 - Proposed Slate of Officers

13 - Section Education Program 

2 - Ad / Publicité

8 - 2010-11 Planned Events 

14 - Executive Committee Meetings & Officers 

3 - The Editor's Corner

9 - Welcome to our New Members

15 - ASQ Certification & Recertification

4 - A Word from your Section Chair

10 - Sustaining Members

16 - Unemployed Member Dues

5 - Had You Come to the Last Event

11 - Other ASQ Events

17 - Feedback / Pass It On
6 - Voice of the Customer 12 - ASQ News 18 - Advertising Rates

1. Next Event

Rapid Technical Problem Solving at Pratt & Whitney Canada


    Wednesday, February 16, 2011   


    6:00 PM


Wyndham Montreal Aeroport Hotel (PET Airport)

     12505 Cote de Liesse
Dorval, Quebec
H9P 1B7

Eric Hosking,
Senior Quality Fellow at
Pratt & Whitney Canada

Craig Hysong
Executive Vice President


Join us on February 16 for a presentation on rapid technical problem solving at Pratt & Whitney Canada.

Mr. Hosking will talk to the subject of convergent problem solving, a new set of tools that UTC is adding to its ACE toolkit.  The tools and application methodology have been developed by Shainin, and have been used successfully by the automotive industry to shrink the quality gap with overseas competitors.  The presentation will show how PWC is developing an infrastructure of experts in the methodology and how they are increasing the speed of problem resolution with the convergent techniques.  Mr.  Hysong will then explain the Shainin methodology, and provide a little historical perspective on its evolution.


Eric Hosking has been with Pratt &Whitney Canada for over 30 years.  He began in Engineering, starting in Aerodynamics and ultimately running the Performance and Controls Component Center.  He continued in Operations running the ECN Module Center and taking its Engineering organization to be the first recognized as ACE Gold with homework in United Technologies.  He also spent 5 years in Quality, instituting Process Certification world wide at PWC.  Also worked with a team that reduced the operations Cost Of Poor Quality by nearly 50%.  His most recent Quality role involves the creation of an infrastructure of rapid problem solving experts and to drive improvements in on-time delivery using those experts.  Eric is a graduate of the University of Toronto (Bachelors in Mechanical Engineering) and of McGill University (MBA).  He is a certified ASQ CQE and CSSBB, as well as a member in good standing of the ASQ and OIQ.

Craig Hysong has held a wide range of senior positions within the automotive industry.  His management experience includes manufacturing engineering, new product launch, and cost improvement.  In 1998, he joined Shainin as a consultant and later became a consulting manager and principal for Shainin.  As a Member and Executive Vice President of the company, he continues to work with clients to improve the delivery of technology and the development of standardized work practices. Craig is currently responsible for consulting services and certification worldwide.  Prior to joining Shainin, he worked at General Motors and ITT Automotive. He earned a Bachelor of Science in Electrical Engineering from the Pennsylvania State University and a Master of Science in Manufacturing Systems Engineering from Lehigh, which he attended as a General Motors Fellow.  He is a licensed professional engineer and an ASQ certified Quality Engineer, Reliability Engineer, Quality Auditor, and
 Quality Manager.


Cost: ASQ Members ($40), Non-Members ($50)

Supper and Parking are included.

Bring your business cards     and be ready to network!

To register for any event or for more information on events please contact: Sukhvinder Jutla at (450) 647-8092 or e-mail at Sukhvinder.Jutla@pwc.ca

2. Ad / Publicité

3. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor

As with the last Newsletter, I find myself relating a recent news story to my professional Quality life.

The situation in Egypt over the past few weeks has shown a population tired of living under what has ultimately become an autocratic government.  They are demanding change, with their voices, with their actions.  They want a new government and a new way forward.

But what is the better alternative, and what can be learned to prevent a similar uprising.

When quality problems are discovered, the immediate instinct is quite often to fix the problem (i.e. firefighting): take some quick action and resolve the issue.  This is all well and good, but we know that without looking deeper into why the problem occurred, we risk the chance of recurrence.  This is where cause/corrective action techniques come into play to isolate the reasons behind quality failures, and to take actions to improve systems and processes and reduce the chances of repetition.

This all sounds logical enough, but as I previously mentioned, sometimes in our haste to fix something and “get it moving again”, we will miss looking at the long range forecast.  You’ve taken care of the symptom, but the disease goes merrily on.

Egypt, the birth country of my parents, aunts and uncles, will hopefully see better days, but just screaming for change won’t help solve everything.  Trying to understand why this situation has transpired and implementing changes to assure a better way forward will help.

4. A Word from your Section Chair

Photo Chantale SimardBy Chantale Simard, ASQ Senior Member, CMQ/OE, Section Chair

ASQ is a global community of people passionate about quality with members in 150 countries.  Its reputation is excellent, in Quebec and around the world.  A lot of quality professionals choose to become members because they know it will help them in their work and life.  For many of them, an ASQ Certification (or more than one) is one of the best ways to get recognized among the competition.

Congratulations to our Montreal Section members for their mark of excellence by acquiring a new certification in 2010:

Certified HACCP Auditor: Atique Rehman and Predrag Sunjka

Certified Quality Auditor: Pascale Bélanger, Ashraf El Hosini, Christian Léger and Guy Plouffe

Certified Quality Engineer: Hailiang Chen, Yan Hei, Eric Glenn Hosking, Jean-Roch Leclerc, Hai Dong Song, James Wilson and Yuehua Yu

Certified Quality Improvement Associate: Shounak Deshpande

Certified Quality Process Analyst: Shen Huang

Certified Six Sigma Green Belt: Shounak Deshpande, Golriz Jamalijam and Houman Mehrabadi

Certified Six Sigma Black Belt: Jean-Francois Désilets, Eric Glenn Hosking and Jean-Roch Leclerc

Manager of Quality/Organizational Excellence: Sonia Hausselman, Stéphane Lanteigne, Chantal Paré, Roger Picard and James Wilson

Give me your feedback by e-mail

5. Had You Come to the Last Event

By Eric Stern, ASQ Senior Member, CQA, Publicity co-chair

Had you come ... Process Audits

George Azedo from QMI – SAI Global presented Process Auditing.  I was fretting before the meeting because it wasn’t evident to me that people would see the value of such a presentation.  A large number of ASQ members showed up; it is only those outside Quality circles who may have trouble recognizing the value.  The third “slide” in the presentation summarized the reason why ISO focuses on processes: this approach takes a more global view, away from departmental and functional barriers; it focuses on customer satisfaction and overall results and attracts attention to efficiency and effectiveness.  Other benefits mentioned: transparency of operations, management of the interactions between processes, attention to the effective use of resources, involvement of people and the definition of their responsibilities.

Internal auditors need to pay attention to clause 4.1 of ISO 9001.  Some key elements used by auditors to recognize the level of control of processes include: a process owner exists; the process is defined (inputs & output are clear); the process is documented; the linkages of the process are established; the process is monitored; records are maintained.

Other perspectives mentioned include the need to plan the audits, the PDCA approach to auditing, the need to “follow the process, not the documentation”, begin each interview with the process owner.  Based on the processes identified by the organization, select the processes to be audited based on their importance and status.  Determine the audit flow by the sequence and interaction of the various processes/sub-processes and ensure that all relevant requirements for a given process are covered.

“Support” processes mentioned include calibration, maintenance, document control, quality records, human resources, training, Information Systems, purchasing and research.

Monitoring, measurement and analysis were repeatedly mentioned as important components of processes.  Measures of effectiveness include: ppm, on time delivery, supplier approval and performance, accurate documents and records, concerns, complaints, and number of errors.  Each and every process can be improved, even if ISO 9001 does not require it.

Checklists were recommended for audit preparation and verification of completeness, but not as a way of restricting the audit.

Of course I cannot reproduce here the entire content of the presentation.  One important component of participating comes from the questions from the audience.  Raymond Dyer for example asked about methods to audit processes that are internationally split in large organizations.  Another question I found interesting was the size of the audit sample: there is no specific requirement in the ISO standard.

When copies of the presentation were promised to participants, the majority stopped taking notes. My perception was that many lost focus.  Had you come . . . you had to decide whether getting each and every detail is important or whether you can split a portion of your attention to other concerns that you took with you when you came to the event.  Is it an advantage I have because I force myself to take notes so that I can present a few ideas to you in these paragraphs?

Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC, 
expressing his own opinions.
For networking with local quality professionals explore these groups: http://tech.groups.yahoo.com/group/Quality_Montreal/ http://www.linkedin.com/groups?gid=90170

6. Voice of the Customer

By Raymond E. Dyer - ASQ CMQ/OE & CQA, Voice of the Customer Chair

Editor's Note: Raymond unfortunately once again is unable to provide Voice of the Customer news this month.  Stay tuned for Ray's return in the March Newsletter!

7. Proposed Slate of Officers

By Inteaz Alli, Ph.D. FASQ, ASQ CQA & CHA, Nominating Committee Chair

In accordance with Sections 5.4 and 6.1 of our Operating Agreement, the Montreal Section 401 Nominating Committee comprising of N. Dickinson, R. Dyer, D. Tozer, and I. Alli (Nominating Committee Chair), proposes the following Slate of Officers for July to December 2011, Montreal Section 401:

Chair: Chantale Simard
Vice- Chair: William Wilson
Secretary: Hong Ping (Holly) Zhao
Treasurer: Mitchell Daudier

To nominate a different slate of officers, volunteer for a role on the various committees of the Section, or obtain further information, please contact Inteaz Alli at inteaz.alli@mcgill.ca; alternate nominations for officer positions can be made by petition of at least 10 members of the Section.

Certain other Committee Chairs must also be filled, so please indicate your interest. Please note that to hold a Section Officer or Leadership position, you must be a member of the Section in good standing.

8. 2010-11 Planned Events

By Sukhvinder S. Jutla, 2010-11 Program Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Wyndham Montreal Aeroport Hotel.   Watch the Newsletter and our web site for further details.



March 16, 2011 Risk Management/Business Continuity
April 20, 2011 Supply Chain Management
May 18, 2011

(The challenges of) Quality in Small and Medium-sized Businesses

July 2011 Annual Golf Tournament
September 2011


October 2011
November 2011
January 2012 TBD
February 2012

To register for any event of for more information on events please contact: Sukhvinder Jutla at (450) 647-8092 or e-mail at Sukhvinder.Jutla@pwc.ca.

9. Welcome to our New Members

January 2011
Abhinav Chakraborty, Cristian Doroghi, Alain Dulac, Wilson Y. Guzman
Lea Marin, Alice D. Marx, Vahid Memarian, Mohamad Ali L. Mortada
Nicolas Ouellet, David G. Smith, Jade Sue Fun Yee

10. Sustaining Members

ASQ Montreal Section thanks our Sustaining Members:

Bombardier Aerospace

SC Johnson Home Storage

QMI - SAI Global

11. Other ASQ Events

ASQ Montreal Universities Student Chapter (Friday, February 11, 2011) 

Security Program for the Safe Operation of the STM

Presented by Mr. Jean-Perre Amiel

For more information on this presentation and the speaker, please go here.

-Friday, February 11th from 2:30-4:00pm - Doors at 2:00pm.
-Salle Metro Inc. (1st Floor)
-3000 Cote-Sainte-Catherine Road, HEC Montreal, Montreal, Quebec.
-Confirm your participation for this event: Dr. Rajesh Tyagi (e-mail: rajesh-kumar.tyagi@hec.ca) or call (514) 340-7287.

Free Webinar (sponsored by ASQ Automotive Division)

Topic: How to Calculate the Risk of a Decision: Shainin B vs C
Date: Tuesday, February 15, 2011
Time: 7:00 pm – 8:15 pm Eastern Standard Time
Cost: FREE
Register: http://www.asq-auto.org/webinars
After registering you will receive a confirmation email containing information about joining the Webinar.
Contact: Ha Dao, ASQ Automotive Chair, Phone: (937) 710-3054
E-Mail: HaDao@woh.rr.com - Website: http://www.asq-auto.org

* Manufacturers are constantly making changes to their products and processes.  The goal for each change is improvement.  It might be improvement in product performance, product reliability, manufacturing quality or productivity.  Changes are often made in response to an existing quality or reliability problem.  Unfortunately, there is always a risk that these changes are ineffective.  In some cases the change does no harm.  However, the time and expense to implement the change is wasted.  In other cases, the change introduces new problems which may be more severe than the original problem.
* This Webinar will describe the Shainin B vs. C™ test, a simple statistical test to reduce the risk of ineffective changes.  In addition to learning the details of a B vs. C test, participants will learn key principles for all statistical tests including assessing the risk of a wrong decision and avoiding spurious associations.


* Richard Shainin, executive vice president Shainin Problem Solving and Prevention, is an author, consultant and renowned lecturer.  He has published articles in Quality Engineering, Six Sigma Forum and is a contributor to the John Wiley and Sons Encyclopedia of Statistics in Quality and Reliability.  His insights on quality, reliability and technical problem solving have been quoted by Bloomberg News, Automotive Engineering, The Detroit Free Press, The Detroit News and Automotive News.  He has also been interviewed for radio and television.
* During a two decade consulting career, Mr. Shainin has helped global companies across a number of industries improve manufacturing performance and enhance product quality and reliability.  He has trained thousands of engineers in Shainin® methods for problem solving and prevention.
* Prior to joining Shainin, Richard worked at AT&T, guiding teams in engineering, operations, marketing and sales.  He has a bachelor of engineering with a concentration in mechanical engineering from the Stevens Institute of Technology (Hoboken, NJ), and a master of business administration with a concentration in operations analysis from American University (Washington, D.C.).  He is a graduate of the AT&T Management Development Program.

Speaker Info:
* Richard Shainin - RShainin@Shainin.com (248) 344-2020

12. ASQ News

New Webinar Puts ISO 26000 Into Perspective
Michelle Bernhart and Sonny Maher - authors of the Quality Press book ISO 26000 in Practice: A User Guide - have collaborated on a new webinar that provides an overview of social responsibility and the new ISO 26000 standard.  Become a member of The SRO, a movement to share insights and expertise on SR, to view the webinar.  View the ISO 26000 webinar...

2011 Service Quality Conference Call for Papers
The ASQ Service Quality Division is seeking proposals for concurrent session presentations and tutorials for its 20th annual conference, to be held October 3–4 in Seattle, Washington.  Submit your success story, case study, or new technique in the field of service quality by visiting the conference page.  Proposals are due February 28.  Submit a proposal for the Service Quality Conference...

Get Your FREE Engineers Week Bumper Stickers!
In recognition of Engineers Week, February 21-26, ASQ headquarters is again offering FREE bumper stickers as a show of thanks for the work engineers do to make the world work better.  The bumper stickers come in two distinct messages, and there is a limit of three bumper stickers each (six total) per member.  Be sure to order your bumper stickers soon to get them in time for Engineers Week.  Get your free bumper stickers...

Call for Papers: Advancing the STEM Agenda Conference
The ASQ Education Division conference committee is pleased to announce its STEM conference: Advancing the STEM Agenda in Education, the Workplace, and Society, July 19–20 at the University of Wisconsin–Stout.  The conference will have three tracks: higher education STEM, K-12 STEM, and STEM workforce transition.  The primary presenter will receive a complimentary conference registration. Abstracts are due March 1.  Learn more about the STEM conference...

13. ASQ Montreal Section Education Program 2010-2011

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: David Tozer:  (514) 694-2830, davidtozer@qualitiqua.com

14. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :

March 2, 2011

April 6, 2011

May 4, 2011

Consult the List of Your Executive for 2010-2011 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

15. ASQ Certification & Recertification

Please visit www.asqmontreal.qc.ca/Certification/Exmdates.html for exams dates.

For members interested in preparing their journals for recertification, please contact Norman Dickinson, Recertification Chair, at telephone: (514) 334-6102 or e-mail:

16. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the 2010/2011 Unemployment Program Application (July 2010–June 2011 Membership Groups) (PDF, 78 KB)

17. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

18. Advertising Rates 


 ASQ Member



First Ad



Regular size



Small size



10% discount  for 2 to 7 issues
25% discount for 8 issues (full year) 

Contact Michael Bournazian for more information

Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site: www.asqmontreal.qc.ca
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to www.asq.org and revise your profile to add mailings from your section.

How to Opt Out.

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Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, ASQ has suggested limitations about how many e-mails may be sent to the section members each month. This does not extend to career notifications.