ASQ LogoSection 0401


March 2011 (Volume 61 - Issue 3)

Our objective: To increase awareness, interest, and involvement in Section activities andquality-related subjects.  Visit our web site at

1 - Next Event

7 - Proposed Slate of Officers

13 - Section Education Program 

2 - Ad / Publicité

8 - 2010-11 Planned Events 

14 - Executive Committee Meetings & Officers 

3 - The Editor's Corner

9 - Welcome to our New Members

15 - ASQ Certification & Recertification

4 - A Word from your Section Chair

10 - Sustaining Members

16 - Unemployed Member Dues

5 - Had You Come to the Last Event

11 - Other ASQ Events

17 - Feedback / Pass It On
6 - Voice of the Customer 12 - ASQ News 18 - Advertising Rates

1. Next Event

Building a Risk Management
Framework in 4 Steps

Date  Wednesday, March 16, 2011
Time  6:00 PM
Place   Hôtel Montréal Aéroport - Airport
(Previously the Hilton then Wyndham)

 12505 Cote de Liesse
Dorval, Quebec
H9P 1B7


Christian Dragnef
Risk Management Consultant


Join us on March 16 for a presentation on risk management and business continuity.

The presentation will include references to ISO 27001 "Information technology - Security techniques - Information security management systems - Requirements", ISO 27002 "Information technology - Security techniques - Code of practice for information security management", BS 25999 "Business continuity", and ISO 27005 "Information technology - Security techniques - Information security risk management".


Christian Dragnef is a Certified Risk Manager (CRM) and an Associate Member with the Risk Management Society (RIMS), and a certified ISO 27001 Auditor with BSI and IRCA.  With a strong engineering background, he has over 15 years of experience in software development, software quality assurance, quality, and risk management.  He has held several management positions in quality and product management with multinational organizations like Capgemini, Verint and TEKsystems.  He developed the In4Risk methodology and software for asset-based risk assessments, offered globally through Sagenti Inc.

He's currently working as a strategic risk management and information security consultant in implementing and auditing quality management and security systems based on international standards (ISO 27001:2005, ISO 9001:2008, ISO 20000).


Cost: ASQ Members ($40), Non-Members ($50)

Supper and Parking are included.

Bring your business cards and be ready to network!

To register for any event or for more information on events please contact:
Sukhvinder Jutla at (450) 647-8092 or e-mail at
Mitchell Daudier at (450) 647-7830 or e-mail at

2. Ad / Publicité

3. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor

I would like to use my “corner” of the Newsletter this month to encourage any ASQ student members who are reading this to attend the events being organized by the ASQ Montreal Universities Student Chapter (for news on the next one as well as a review of the event from January 2011, see Section 11 below).

When I was studying in university (half my life ago!), opportunities to attend and participate in such events were very few and far between for my discipline of study (Metallurgical Engineering).  My experience in my chosen field came mainly through summer jobs in the industry.  Once I started permanently working in the Quality Management field (in 1998), I felt I had much catching up to do in order to make it the lifelong career I wanted.

One of the things I did was that I started attending the local Montreal ASQ meetings.  Mainly, they gave me the chance to meet and interact with other individuals working in the Quality field, and obtain free training through the monthly presentations on different Quality-related topics.

As a secondary benefit, the meetings gave me the chance to improve my networking and interpersonal skills.  This benefit cannot be understated: when I was student starting out, I personally found the art of “selling myself” very difficult.  I knew what I knew and I was confident in that, but being able to effectively communicate that to complete strangers was a different matter.  Typical interview questions such as “Tell me about yourself”, “Why should I hire you?” and “What can you bring to the organization?” at the time seemed like “meaning of life”-type questions which rarely have a definitive answer.  Having the knowledge is one thing, but being able to talk about it is something else.  Over time, the art of selling Michael became easier with experience, and part of that experience includes my participation with the ASQ.

So at this point in your career, when you are still trying to gain knowledge and skills to make you a well-rounded person (and not just a well-round job candidate), events organized by the ASQ Montreal Student Chapter offer not only a chance to build your professional foundation, but your “character” foundation as well.

That makes for a better house to live in.

4. A Word from your Section Chair

By Chantale Simard, ASQ Senior Member, CMQ/OE, Section Chair

2011: Year of the Entrepreneur
The Federal government has designated 2011 as Year of the Entrepreneur.  It emphasizes  the important role of PME in securing Canada’s economic recovery, and recognizes the innovation Canadian entrepreneurs demonstrated during the recent global economic recession.

Last year, in the Newsletter’s April issue, I wrote about the labour shortage that is expected in a few years. This includes entrepreneurs, especially here in Quebec, where we have fewer entrepreneurs than in the rest of the country.  It is estimated that 25,000 entrepreneurs will retire between now and 2018, and that only 3,000 entrepreneurs from 30 to 44 years of age will be available to take over.

In my last year editorial, I was talking about highly skilled employees and that one solution to this expected labour shortage was to implement a Continuous Improvement culture.  We also need to implement, in our society, a strong entrepreneurial culture by according more value to success, wealth generation and to innovation.  As quality professionals, we can help change the culture and we can also help innovation progress in any organisation.

As very well demonstrated in a 2008 September Quality Progress article (“Geared Toward Innovation” by Soren Bisgaard), quality and innovation are strongly related: “When we labour to improve quality, in terms of design or delivery, we are engaged in innovation to maintain or gain market share.  It might be an incremental improvement to the product or the process, or it might be a breakthrough change, but it is nevertheless an innovation.”

Give me your feedback by e-mail

5. Had You Come to the Last Event

By Eric Stern, ASQ Senior Member, CQA, Publicity co-chair

Had you come ... Rapid Technical Probelm Solving

Craig Hysong from Shainin presented the Shainin Red X Problem Solving method.

It cleverly exploits dichotomies of where the problem occurs and where is not, using quantitative measures and statistical hypothesis testing for solving problems in which the factors that cause problems may include unknown components.

The dynamic presentation of one example of analysis in each detailed step demonstrated intuitively the beauty of achieving maximum responses with minimum effort by using binary search techniques.  It was the windshield wiper using a novel design that could not consistently meet dimensional coverage requirements.  The systematic detective work lead to the discovery of the lack of motor shaft concentricity as the most important source of the problem.  Verification of the potential contribution of the measurement errors was one important step not to be missed in that example.

Eric Hosking confirmed the very quick substantial return on investment from the application of the method at Pratt and Whitney.

For a thorough understanding of the technique one would have to take the training provided by Shainin, or at least study in more depth the material on the Shainin and the linked web sites.

Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC, 
expressing his own opinions.
For networking with local quality professionals explore these groups:

6. Voice of the Customer

By Raymond E. Dyer - ASQ CMQ/OE & CQA, Voice of the Customer Chair

While this article's title might remind some of you of John Steinbeck's 1937 novel "Of Mice and Men" and/or of Sidney Sheldon's 1997 novel "The Best Laid Plans", the original line (often paraphrased in English as "The best-laid plans of mice and men / Often go awry") comes from a poem written by Robert Burns in 1785 called "To a Mouse" (ref.  The lines read "The best-laid schemes o' mice an' men / Gang aft agley,".

So why this little preamble?  Over the years, this expression has been a popular way of saying stuff happens that upsets even the best of intentions.  I apologize for my temporary absence from the newsletter (Michael was very understanding in keeping my spot) and will try to resume my best intentions shortly.  Fortunately, I'm surrounded by a very dedicated team of passionate Quality volunteers that keeps our ASQ mission and mandate alive and well.

The survey I was planning to send in November 2010 has now been delayed to April 2011.  The questions are pretty much prepared but the challenge has been relearning the new tool ASQ has provided VOC Chairs to conduct such surveys.  Once this survey is launched, you will likely be receiving a few reminders (e.g. via the e-newsletter, the general assembly, etc.) to participate.  Please keep in mind, our aim is only to get your input and deliver the best services we can for you.  In return, I plan to keep the survey as short and simple as possible.  Thank you in advance for your understanding and participation.

7. Proposed Slate of Officers

By Inteaz Alli, Ph.D. FASQ, ASQ CQA & CHA, Nominating Committee Chair

In accordance with Sections 5.4 and 6.1 of our Operating Agreement, the Montreal Section 401 Nominating Committee comprising of N. Dickinson, R. Dyer, D. Tozer, and I. Alli (Nominating Committee Chair), proposes the following Slate of Officers for July to December 2011, Montreal Section 401:

Chair: Chantale Simard
Vice- Chair: William Wilson
Secretary: Hong Ping (Holly) Zhao
Treasurer: Mitchell Daudier

To nominate a different slate of officers, volunteer for a role on the various committees of the Section, or obtain further information, please contact Inteaz Alli at; alternate nominations for officer positions can be made by petition of at least 10 members of the Section.

Certain other Committee Chairs must also be filled, so please indicate your interest. Please note that to hold a Section Officer or Leadership position, you must be a member of the Section in good standing.

8. 2010-11 Planned Events

By Sukhvinder S. Jutla, 2010-11 Program Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Hôtel Montréal Aéroport - Airport.   Watch the Newsletter and our web site for further details.



April 20, 2011 Annual General Assembly, Elections of Officers for the 2011-2012 fiscal year, 
and Supply Chain Management
May 18, 2011 (The challenges of) Quality in Small and Medium-sized Businesses
July 2011

Annual Golf Tournament

September 21, 2011 TBD
October 19, 2011


November 16, 2011
January 2012
February 2012 TBD
March 2012

To register for any event of for more information on events please contact:

Sukhvinder Jutla at (450) 647-8092 or e-mail at


Mitchell Daudier at (450) 647-7830 or e-mail at

9. Welcome to our New Members

February 2011
Joffroy Cromp, Arthur De La Tullaye
Laurent Delaunay, Ignace Latyr Gueye, Zobia Khan
Francois Labrie, Walter McNicoll, Bojan Savic

10. Sustaining Members

ASQ Montreal Section thanks our Sustaining Members:

Bombardier Aerospace

SC Johnson Home Storage

QMI - SAI Global

11. Other ASQ Events

ASQ Montreal Universities Student Chapter (Thursday, March 24, 2011) 

TOPIC #1: Application of Six Sigma for Services (3:00 - 4:00pm)

Presented by Dr. Rajesh K. Tyagi (

Existing scorecards and performance measurement methodologies and quality methodologies were not designed for service businesses.  The talk will focus on the recent development at ASQ, Service Quality Division and a discussion on the application of Six Sigma in Services.  A service-sector specific methodology-Define, Measure, Analyze, Innovate and Embed (DMAIE) will be presented.

Dr. Rajesh Kumar Tyagi is an assistant professor at HEC Montreal, Department of Logistics and Operations Management.  Professor Tyagi teaches Service Operations, Operations Management, and Project Management.  His current research and consulting interests are in areas of measurement of service performance and six sigma applications in services sector.  He has over 15 publications in scientific and technology journals and has presented at various national and international conferences.  He is the co-author of Six Sigma for Transactions and Service and A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement.

Dr. Tyagi is a senior ASQ member and SQBOK steering committee member.  He is also leading the effort of Resource Committee of SQBOK initiative.  He obtained his PhD in Engineering at the University of Ottawa, Canada and MBA from The Kellogg School of Management, Northwestern University.  He teaches Service Operations Management, Operations Management, Quality Management and Decisions Sciences for General Managers.

TOPIC #2: A PD Engineer's Response, from the Far Side of Quality (4:00 - 5:00pm)

Presented by Mr. Stephen P. Jones  (Secretary for the Montreal Section of the ASQ)

Mr. Jones will discuss the following two white papers and present a response to one or both of these papers, from the perspective of a Product Development (PD) Engineer with 34yrs+ experience in the Aerospace and Defense industry.  First, he will describe the context in which he has most of his professional experience with PD process modelling (i.e. implementing organizational excellence programs).  He will then respond to the key assertions and recommendations made by the authors of the paper(s), drawing upon examples from his own experiences.  The audience is encouraged to dig more deeply into the ideas presented in these papers, and perhaps take it even further.

Key Concepts in Modeling Product Development Processes
Tyson R. Browning, Ernst Fricke, and Herbert Negele
Systems Engineering, Vol. 9, No. 2, 2006

The Many Views of a Process: Toward a Process Architecture Framework for Product Development Processes
Tyson R. Browning
Systems Engineering Vol. 12, No. 1, 2009

Mr. Stephen P. Jones is a Senior Engineering Specialist in the Product Development System, Continuous Improvement group at Bombardier Aerospace, with thirty four (34) years' experience as a Product Development (PD) Engineer in the Aerospace and Defense industry.  In the course of his career, he has worked in R&D, Design, Test and Customer Support, sometimes as a PD Engineer and sometimes as a PD Engineering Manager.  In the past ten years, in addition to his "day job" as a PD Engineer (a Lean/Six-Sigma Black Belt), he also served as a consultant in TQM, and an Organizational Excellence program coordinator.  Stephen is a very passionate advocate of continuous process improvement and particularly intrigued by the significant challenges often involved in persuading his fellow PD practitioners to embrace the tools and concepts of "Standard Work”.  It is this particular fascination that has most strongly influenced his personal career choices, and it continues to drive him relentlessly, day after day.


-Thursday, March 24th from 3:00 - 5:00pm - Doors at 2:30pm.
-Room Number 3.309, EV Building (EV 3.309)
-1515 Ste. Catherine Street West, Concordia University, Montreal, Quebec.
-Confirm your participation for this event: Dr. Anjali Awasthi (e-mail: or call (514) 848-2424 ext. 5622.

Review of ASQ Student Chapter Event (Tuesday, January 25, 2011)

The first event of ASQ Montreal Universities’ Student Chapter took place on January 25th, 2011, at Concordia University.  At the beginning of that event, Dr. Anjali Awasthi, Program Counsellor, welcomed participants to the seminar and introduced the members of the ASQ Chapter.  Then Yatin Khurana, Program Co-chair, greeted the participants, introduced the speakers and outlined the agenda of the seminar.

The first speaker, Mr. Eric Stern, spoke about the foremost issues for the success of Quality professionals.  He mentioned that systems, structures, and controls are not enough for this purposes.  He pointed out the importance of coaching for continuous improvement and sustaining the gains.  A clear description of the coaching approaches and how professionals could be benefited from being coached were also drawn out in the presentation.

Dr. David Tozer spoke in detail about the necessity of certification courses for the practitioners for working effectively in the quality field.  He told that “Quality Certification programs would provide standards and guidelines for professionals to apply knowledge in a practical manner”.  He also discussed the different certifications offered by ASQ and how to earn them.

An open “questions and answers” session was fit into the program to clarify some of the issues from the presentations.  The seminar was concluded by the Chair with a photo session.

ASQ Montreal Universities Branch Board members (left to right): S M Anamul Haque (Webmaster), Vahid Memarian (Treasurer), Yatin Khurana (Program Co-chair), Dr. Rajesh Tyagi (Counsellor), Mr. Eric Stern (Guest Speaker), Dr. David Tozer (Guest Speaker), Zhonghua Zhang (Secretary), Dr. Anjali Awasthi (Counsellor)

ASQ Montreal Francophone (Section 404) Company Visit (Pergo Uniboard)

The ASQ Montreal francophone section is organizing a visit to Pergo Uniboard, a laminate and hardwood flooring manufacturer in Laval, Quebec.  The visit will take place on Tuesday, March 15, 2011 starting at 6:15pm.  More information can be found here.  Click here to sign up for the tour!

12. ASQ News

Francois Pageau . . . 4 More to Go!!
Congratulations are in order to Mr. Francois Pageau, member of the ASQ Montreal Chapter 401, who received a special mention in the January 2011 edition of Quality Progress magazine.  Francois is one of only 11 ASQ members worldwide to hold the most amount of ASQ certifications (14 out of a possible 18).   Just 4 more and he will have them all!  Good job Mr. Pageau.  Click here and scroll down to the "By The Numbers" section.

ASQ Montreal Chapter 401 Member presenting at World Conference in May
Marc Macot of Dominion Blueline Inc. will be presenting a session at the World Conference of Quality and Improvement, in Pittsburgh, Pennsylvania (May 16-18, 2011).  His session is entitled "Firefighting and Lean: What's the Link?" and will be given from 9:15AM - 10:15AM on Tuesday, May 17, 2011.  Click here for more details...

Improvements to Coming Soon will soon have new, streamlined navigation.  This incremental update to the website will be one of many continuous improvements.  Look for the navigation changes early next week.  Please contact the staff liaison for your committee or member unit if you have any questions.

ASQ to Testify Before Congress on Baldrige
ASQ President David Spong has been selected to testify before Congress Friday, March 11 at 10:00 a.m. (EST) in connection with the proposed Baldrige budget cut.  Spong will testify before the U.S. House Appropriations Subcommittee on Commerce, Justice, Science, and Related Agencies in room H-309 in the Capitol building.  Members in the Washington, DC, area are encouraged to attend the hearing.

As we’ve been reporting, the Baldrige Performance Excellence Program is on a list of proposed budget cuts by the Obama administration.  This funding proposal represents a decrease of $2.2 million from the President's FY 2011 request, and a decrease of $1.9 million from FY 2010-enacted appropriations.

Spong’s appearance is the result of ASQ’s Washington, DC, advocacy efforts.  Read budget cut background...

NQEC Call for Presentations
The National Quality Education Conference (NQEC) committee invites you to submit your presentations for the 19th National Quality Education Conference. The conference will be held November 6–8, in Indianapolis, Ind. Submit your presentations before March 10.  Submit a presentation today...

13. ASQ Montreal Section Education Program 2010-2011

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: David Tozer:  (514) 694-2830,

14. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :

April 6, 2011

May 4, 2011

Consult the List of Your Executive for 2010-2011 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

15. ASQ Certification & Recertification

Please visit for exams dates.

For members interested in preparing their journals for recertification, please contact Norman Dickinson, Recertification Chair, at telephone: (514) 334-6102 or e-mail:

16. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership. 

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible.
  • ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the 2010/2011 Unemployment Program Application (July 2010–June 2011 Membership Groups) (PDF, 78 KB)

17. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

18. Advertising Rates 


 ASQ Member



First Ad



Regular size



Small size



10% discount  for 2 to 7 issues
25% discount for 8 issues (full year) 

Contact Michael Bournazian for more information

Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to and revise your profile to add mailings from your section.

How to Opt Out.

This e-mail is being sent in the course of normal Montreal Section  business to the e-mail address of record. We are not responsible for forwarded e-mails. If you no longer wish to receive e-mail communications from the Montreal Section (your section) of ASQ, please visit your ASQ account to unsubscribe or reply to this message, indicating Opt Out in the e-mail body and in the title.

Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, ASQ has suggested limitations about how many e-mails may be sent to the section members each month. This does not extend to career notifications.