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NEWSLETTER
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March
2011 (Volume
61 - Issue 3) |
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Our
objective: To increase awareness,
interest, and involvement in Section activities andquality-related
subjects. Visit our web site at http://www.asqmontreal.qc.ca/ |
| 10 - Sustaining Members | ||
| 17 - Feedback / Pass It On | ||
| 6 - Voice of the Customer | 12 - ASQ News | 18 - Advertising Rates |
1.
Next
Event
Building a Risk Management
Framework in 4 Steps
12505 Cote de Liesse
Dorval, Quebec H9P 1B7
************************************** Join
us on March 16 for a
presentation on risk management and business
continuity. ************************************** Christian Dragnef is a Certified Risk Manager (CRM) and an Associate Member with the Risk Management Society (RIMS), and a certified ISO 27001 Auditor with BSI and IRCA. With a strong engineering background, he has over 15 years of experience in software development, software quality assurance, quality, and risk management. He has held several management positions in quality and product management with multinational organizations like Capgemini, Verint and TEKsystems. He developed the In4Risk methodology and software for asset-based risk assessments, offered globally through Sagenti Inc. He's
currently working as a strategic risk management and information
security consultant in implementing and auditing quality management and
security systems based on international standards (ISO 27001:2005, ISO
9001:2008, ISO 20000). ************************************** Supper
and
Parking are included.
Bring your business cards and be ready to network! To
register for any event or for more information on events please
contact:
Sukhvinder Jutla at (450) 647-8092 or e-mail at Sukhvinder.Jutla@pwc.ca Mitchell Daudier at (450) 647-7830 or e-mail at Mitchell.Daudier@pwc.ca |
2.
Ad
/
Publicité
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3.
The
Editor's Corner
I would like to use my “corner” of the Newsletter this month to encourage any ASQ student members who are reading this to attend the events being organized by the ASQ Montreal Universities Student Chapter (for news on the next one as well as a review of the event from January 2011, see Section 11 below). When I was studying in university (half my life ago!), opportunities to attend and participate in such events were very few and far between for my discipline of study (Metallurgical Engineering). My experience in my chosen field came mainly through summer jobs in the industry. Once I started permanently working in the Quality Management field (in 1998), I felt I had much catching up to do in order to make it the lifelong career I wanted. One of the things I did was that I started attending the local Montreal ASQ meetings. Mainly, they gave me the chance to meet and interact with other individuals working in the Quality field, and obtain free training through the monthly presentations on different Quality-related topics. As a secondary benefit, the meetings gave me the chance to improve my networking and interpersonal skills. This benefit cannot be understated: when I was student starting out, I personally found the art of “selling myself” very difficult. I knew what I knew and I was confident in that, but being able to effectively communicate that to complete strangers was a different matter. Typical interview questions such as “Tell me about yourself”, “Why should I hire you?” and “What can you bring to the organization?” at the time seemed like “meaning of life”-type questions which rarely have a definitive answer. Having the knowledge is one thing, but being able to talk about it is something else. Over time, the art of selling Michael became easier with experience, and part of that experience includes my participation with the ASQ. So at this point in your career, when you are still trying to gain knowledge and skills to make you a well-rounded person (and not just a well-round job candidate), events organized by the ASQ Montreal Student Chapter offer not only a chance to build your professional foundation, but your “character” foundation as well. That makes for a better house to live in. |
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4.
A Word
from
your Section Chair
2011: Year of the Entrepreneur  The Federal government has designated 2011 as Year of the Entrepreneur. It emphasizes the important role of PME in securing Canada’s economic recovery, and recognizes the innovation Canadian entrepreneurs demonstrated during the recent global economic recession. Last year, in the Newsletter’s April issue, I wrote about the labour shortage that is expected in a few years. This includes entrepreneurs, especially here in Quebec, where we have fewer entrepreneurs than in the rest of the country. It is estimated that 25,000 entrepreneurs will retire between now and 2018, and that only 3,000 entrepreneurs from 30 to 44 years of age will be available to take over. In my last year editorial, I was talking about highly skilled employees and that one solution to this expected labour shortage was to implement a Continuous Improvement culture. We also need to implement, in our society, a strong entrepreneurial culture by according more value to success, wealth generation and to innovation. As quality professionals, we can help change the culture and we can also help innovation progress in any organisation. As very well demonstrated in a 2008 September Quality Progress article (“Geared Toward Innovation” by Soren Bisgaard), quality and innovation are strongly related: “When we labour to improve quality, in terms of design or delivery, we are engaged in innovation to maintain or gain market share. It might be an incremental improvement to the product or the process, or it might be a breakthrough change, but it is nevertheless an innovation.” |
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5.
Had
You Come
to the
Last Event
By
Eric
Stern, ASQ Senior
Member, CQA,
Publicity co-chair Had you come ... Rapid Technical Probelm
Solving
Craig
Hysong from Shainin presented the Shainin Red X Problem Solving method.
It cleverly exploits dichotomies of where the problem occurs and where is not, using quantitative measures and statistical hypothesis testing for solving problems in which the factors that cause problems may include unknown components. The dynamic presentation of one example of analysis in each detailed step demonstrated intuitively the beauty of achieving maximum responses with minimum effort by using binary search techniques. It was the windshield wiper using a novel design that could not consistently meet dimensional coverage requirements. The systematic detective work lead to the discovery of the lack of motor shaft concentricity as the most important source of the problem. Verification of the potential contribution of the measurement errors was one important step not to be missed in that example. Eric Hosking confirmed the very quick substantial return on investment from the application of the method at Pratt and Whitney. For a thorough understanding of the technique one would have to take the training provided by Shainin, or at least study in more depth the material on the Shainin and the linked web sites. Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC, expressing his own opinions. ericst@iseffective.com For
networking with local
quality professionals explore these groups: http://tech.groups.yahoo.com/group/Quality_Montreal/ http://www.linkedin.com/groups?gid=90170
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6. Voice of the Customer
While this article's title might remind some of you of John Steinbeck's 1937 novel "Of Mice and Men" and/or of Sidney Sheldon's 1997 novel "The Best Laid Plans", the original line (often paraphrased in English as "The best-laid plans of mice and men / Often go awry") comes from a poem written by Robert Burns in 1785 called "To a Mouse" (ref. http://en.wikipedia.org/wiki/To_a_Mouse). The lines read "The best-laid schemes o' mice an' men / Gang aft agley,". So why this little preamble? Over the years, this expression has been a popular way of saying stuff happens that upsets even the best of intentions. I apologize for my temporary absence from the newsletter (Michael was very understanding in keeping my spot) and will try to resume my best intentions shortly. Fortunately, I'm surrounded by a very dedicated team of passionate Quality volunteers that keeps our ASQ mission and mandate alive and well. The survey I was planning to send in November 2010 has now been delayed to April 2011. The questions are pretty much prepared but the challenge has been relearning the new tool ASQ has provided VOC Chairs to conduct such surveys. Once this survey is launched, you will likely be receiving a few reminders (e.g. via the e-newsletter, the general assembly, etc.) to participate. Please keep in mind, our aim is only to get your input and deliver the best services we can for you. In return, I plan to keep the survey as short and simple as possible. Thank you in advance for your understanding and participation. 7. Proposed Slate of
Officers
By
Inteaz Alli, Ph.D. FASQ, ASQ CQA & CHA, Nominating Committee
Chair In accordance with Sections 5.4 and 6.1 of our Operating Agreement, the Montreal Section 401 Nominating Committee comprising of N. Dickinson, R. Dyer, D. Tozer, and I. Alli (Nominating Committee Chair), proposes the following Slate of Officers for July to December 2011, Montreal Section 401: Chair:
Chantale Simard
Vice- Chair: William Wilson Secretary: Hong Ping (Holly) Zhao Treasurer: Mitchell Daudier To
nominate a different slate of officers, volunteer for a role on the
various committees of the Section, or obtain further information,
please contact Inteaz Alli at inteaz.alli@mcgill.ca;
alternate nominations for officer positions can be made by petition of
at least 10 members of the Section.
Certain other Committee Chairs must also be filled, so please indicate your interest. Please note that to hold a Section Officer or Leadership position, you must be a member of the Section in good standing. 8.
2010-11 Planned Events
Date,
time,
and location
will be confirmed as we progress into the year. Most events
are planned for Wednesday evenings and are held at the Hôtel
Montréal Aéroport - Airport. Watch
the Newsletter and our web site for further details.
Date Event Annual
Golf
Tournament TBD |
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To
register for any event of for more information on events please
contact:
or
Mitchell
Daudier at (450) 647-7830 or e-mail at Mitchell.Daudier@pwc.ca |
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9.
Welcome
to our New Members
February
2011 |
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10.
Sustaining
Members
ASQ Montreal Section thanks our Sustaining Members: |
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11. Other
ASQ
Events
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12. ASQ NewsFrancois
Pageau . . . 4 More to Go!! ASQ
Montreal Chapter 401 Member presenting at World Conference in May Improvements
to ASQ.org Coming
Soon ASQ
to Testify Before Congress on Baldrige NQEC
Call for Presentations |
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13.
ASQ
Montreal Section Education Program 2010-2011
By
David
Tozer,
Ph.D., ASQ CQE and SSBB, Education & Audit Chair Having ASQ certification gives you an edge in the market and can significantly increase your income. ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt. Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality. Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma. Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics. Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.
Certified
Quality Auditor Topics
include: quality concepts,
team
formation and group dynamics, management responsibility, audit
objectives, audit preparation, audit conduct, audit reporting,
sampling, and basic statistics.
Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling. Calendar and Registration Form Questions? In house courses, etc.: David Tozer: (514) 694-2830, davidtozer@qualitiqua.com
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14.
Executive
Committee Meetings & Officers
Section Executive
Committee
(Leadership Team) Meetings are held at different locations, starting at
6 PM. The next regular meeting is tentatively scheduled for : April 6, 2011 May
4, 2011 Consult the List of Your Executive
for
2010-2011 here |
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15.
ASQ
Certification & Recertification
Please
visit www.asqmontreal.qc.ca/Certification/Exmdates.html
for exams dates. 16.
Unemployed Member Dues
Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.
Eligibility Criteria
Benefits
NOTE: The following links require that you be logged into your account before you try to activate them. Download the 2010/2011 Unemployment Program Application (July 2010–June 2011 Membership Groups) (PDF, 78 KB) |
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17.
Feedback
Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.). Do you want to contribute an article (English or French) or a good idea? Contact us by e-mail. |
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Pass
it on
We invite you to forward this Newsletter to friends and colleagues who may be interested. |
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The
ASQ
Montreal
Section 0401 Newsletter is prepared by and published for its members. How to
Opt Out. This
e-mail
is being sent in the course of normal Montreal Section
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By
Sukhvinder S. Jutla,
2010-11 Program
Chair