Section 0401

April 2011 (Volume 61 - Issue 4)

Our objective: To increase awareness, interest, and involvement in Section activities and quality-related subjects. 
Visit our web site at

1 - Next Event

8 - Proposed Slate of Officers

14 - Section Education Program 

2 - Ad / Publicité

9 - 2010-11 Planned Events 

15 - Executive Committee Meetings & Officers 


10 - Welcome to our New Members

16 - ASQ Certification & Recertification

4 - The Editor's Corner

11 - Sustaining Members

17 - Unemployed Member Dues

5 - A Word from your Section Chair

12 - Other ASQ Events

18 - Feedback / Pass It On
6 - Had You Come to the Last Event 13 - ASQ News 19 - Advertising Rates
7 - Voice of the Customer

1. Next Event


    Wednesday, April 20, 2011   


    6:00 PM


Sheraton Montreal Airport Hotel

     12505 Cote de Liesse
Dorval, Quebec
H9P 1B7

ASQ Montreal Section 401 General Assembly
(18h45 to 19h00)

Agenda Items
1) Call to Order
2) Adoption of Agenda
3) Adoption of Previous Minutes
4) Chair Report
5) Treasurer's Report
6) Program Chair Report
7) Membership Chair Report
8) Election of Officers
9) Recognitions
10) Adjournment

The General Assembly will be followed by this month's presentation:

Applying PPAP (Production Part Approval Process) in the Aerospace Industry

Peter Amsden
B.Sc., B. Eng., ASQ CQE

Manager, Supply Chain Quality

Pratt & Whitney Canada


2. Ad / Publicité

Join us on April 20 for a presentation on applying PPAP (Production Part Approval Process) in the aerospace industry.

Historically, the aerospace industry has relied upon FAI validation, rarely studying the process variation or the capability of manufacturing at full production rates. This often leads to produceability issues arising during production that can lead to significant costs and customer dissatisfaction. Using the lessons learned in the automotive industry, Peter’s presentation will explain the elements of PPAP and how it needs to be modified for its use in the much lower volume aerospace industry. How it is being deployed within UTC and its supply base, along with the challenges & benefits expected will also be discussed. Finally, the link will be made between PPAP and how it will provide sustainability for its supplier performance recognition program, Supplier Gold.


Peter Amsden graduated from the University of Trent with a Bachelor’s degree in Science (Theoretical Physics & Mathematics) before obtaining his Bachelor’s degree in Mechanical Engineering from McGill University. He spent 20 years with General Motors in multiple capacities before joining Pratt & Whitney Canada in 2005.

Peter began his career in maintenance and equipment installation, and contributed to several major retooling projects at GM’s Ste. Therese Assembly Plant, including the state of the art paint facility and the highly automated Body Shop for the Firebird & Camaro models. He moved into the production arena managing assembly operations in the Body Shop and subsequently Final Assembly before transferring to the General Motors Powertrain division in 1995. For six years Peter was responsible for all drive train components (engines, transmission and controls) for the Firebird/Camaro platform, and performed final new product validation for these models as well as common systems with the Corvette and Cadillac Seville vehicle lines.

Peter was promoted to Director of Quality Assurance & Vehicle Assembly Engineering for the Ste. Therese Assembly Plant, achieving the highest first time quality rate in plant history prior to the plant’s closure in 2002. He continued with GM, still in the capacity of Director of Quality Assurance, first in Linden, New Jersey for the popular Blazer truck line and then in Flint, Michigan for GM Powertrain Transmission plants before returning to Montreal in the employ of Pratt & Whitney Canada.

His career with P&WC has remained within the quality domain, starting as Manager, Quality Performance before taking on his current responsibilities as Manager of Supply Chain Quality, responsible for product quality of over $1B of spend. One of his current initiatives is to implement the automotive Production Part Approval Process within P&WC and the other United Technologies aerospace divisions.


Cost: ASQ Members ($40), Non-Members ($50)

Supper and Parking are included.

Bring your business cards and be ready to network!

To register for any event or for more information on events please contact:
Sukhvinder Jutla at (450) 647-8092 or
by e-mail at
Mitchell Daudier at (450) 647-7830 or
by e-mail at

3. Sections 404 and 401 Annual Golf Tournament

Base de Roc, Joliette
Commandites disponibles / Sponsorship opportunities

Marcel Charbonneau: (514) 333-1770,

4. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor

During the week of April 4th, I had the opportunity to take a RABQSA certified ISO 14001 Lead Auditor Training course.  The course is similar to the common ISO 9001 course, in that it is a 5-day intensive training with a written examination on the final day.  This course concentrates on the standard for Environmental Management Systems, as opposed to Quality Management Systems.  And with the increased focus on the environment and global warming over the past decades, I felt that it would be a good training opportunity for me, as well as an excellent addition to my portfolio of auditing knowledge.

Some interesting comparisons between the 2 standards:

*ISO 9001 contains 8 sections, while ISO 14001 contains 4 sections.  The main reason is that the management system requirements for 14001 are all included in 1 section (Section 4), whereas the management system requirements for 9001 are covered over 5 sections (Sections 4-8).

*Much like 9001, the ISO 14001 standard is presented in a "Plan-Do-Check-Act" manner.

*There are plenty of processes that are common to both standards: training, control of documents, control of records, calibration, monitoring and measurement, management review, nonconformance control, corrective and preventive action, internal audits.

*The ISO 9001 standard calls for documented procedures in 6 sections: Control of Nonconforming Product, Internal Auditing, Corrective Action, Preventive Action, Control of Documents and Control of Records.  The ISO 14001 standard calls for documented procedures in 1 section: Operational Control.  What?  How is this possible?  How can you have only 1 documented procedure in an entire management system?

Well, in truth, the 14001 standard does call for procedures in 11 different sections, just not for "documented" procedures in 10 of them.  A note in section 4.2.1 of ISO 9001 states that: "Where the term "documented procedure" appears within this International Standard, this means that the procedure is established, documented, implemented and maintained."  In the ISO 14001 standard, the common statement used is "The organization shall establish, implement and maintain a procedure(s) . . .".  So as an example: so long as the organization has established and implemented a process for controlling records, and can show that they properly maintain the process, there is no need for a documented (aka written) procedure.  I must admit to not having my head totally wrapped around this yet.  My primary philosophy has always been that by documenting the way something should be done (step1, step2, step3, etc.), you standardize it and then train all required employees to carry out the standardized steps.  That way, you achieve the same result every time.

This small little puzzle notwithstanding, I found the ISO 14001 training to be extremely interesting and helpful to me.  I look forward to carrying out environmental audits in the future, and just maybe not asking to see too many documented procedures (and knowing why).

5. A Word from your Section Chair

By Chantale Simard, ASQ Senior Member, CMQ/OE, Section Chair

Our General Assembly is a good opportunity to meet other members and to see what ASQ can do for you. This year, we will again hold an interesting presentation right after our General Assembly.

We have a strong and dynamic leadership team with more then 20 volunteers. We meet once a month, two weeks prior to every event. Everyone has at heart our mission statement: To promote and enhance the quality profession by providing support to our Section membership, offering information, educational programs and events, and promoting the awareness and value of quality in the community.

A lot of positions are already taken, a few are assumed by one person, but there are some that are still available for next year. We are also looking for members who would be willing to give time to work on specific projects in subcommittees. Here is a list of the non elected Section position
s. Not all positions are currently filled in our section:
Membership Chair
Internet Chair
Audit Chair
Award Chair
Newsletter Editor
Nominating Chair
Programs Chair
Education Chair
Voice of the Customer
Arrangements Chair
Certification Chair
Examining Chair
Placement Chair
Publicity Chair
Public Relations
Recertification Chair
Student Branch Counselor

Come join us for the General Assembly. Share with us your ideas for the future of our Section.

Give me your feedback by e-mail

6. Had You Come to the Last Event

By Eric Stern, ASQ Senior Member, CQA, Publicity co-chair

Had you come ... Risk Management Framework

Cristian Dragnef from Sagenti presented “Establishing a Risk Management Framework in 4 steps”. It was a smorgasbord of mostly ISO and BS standards used mainly for information security management. One main conclusion was that understanding the details of the standards, their interaction and application requires extensive training. There is extensive knowledge available and experts can advise on how best to use the existing knowledge. I looked up some of the definition summaries of the involved standards. After the shock of recent disasters that severely disturbed the lives of people apparently far from those events, the complexity of the issues and the limitations of the tools that seem to be available to deal with the risks is frightening. The application of these standards can reduce risks by controlling some of the contributing factors.

>From Wikipedia I found that “ISO/IEC 27001 Information security management systems — Requirements, formally specifies a management system that is intended to bring information security under explicit management control. Organizations that claim to have adopted ISO/IEC 27001 can therefore be formally audited and certified compliant with the standard”.

ISO/IEC 27005 - Information security risk management provide guidelines for information security risk management. It supports the general concepts specified in ISO/IEC 27001 and is designed to assist the satisfactory implementation of information security based on a risk management approach. It does not specify, recommend or even name any specific risk analysis method, although it does specify a structured, systematic and rigorous process from analyzing risks to creating the risk treatment plan.

BS 25999 Code of Practice is a business continuity management (BCM) business-owned, business-driven process that establishes a fit-for-purpose strategic and operational framework.

ISO 31000:2009 provides principles and generic guidelines on risk management. It can be used by any public, private or community enterprise, association, group or individual and is not specific to any industry or sector. It can be applied throughout the life of an organization, and to a wide range of activities, including strategies and decisions, operations, processes, functions, projects, products, services and assets, to any type of risk, whatever its nature, whether having positive or negative consequences.

Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC, 
expressing his own opinions.
For networking with local quality professionals explore these groups:

7. Voice of the Customer

By Raymond E. Dyer - ASQ CMQ/OE & CQA, Voice of the Customer Chair

Learning from our members: both young and more experienced

One of our more famous section members, François Pageau, has again made his mark by being on page 13 of the March 2011 issue of Quality Progress in the "Who’s Who in Q" article. François is one of 11 ASQ members who hold 14 of 18 ASQ certifications. However, as this article describes, there's a lot more behind this man then this impressive Quality expertise achievement. François served on various committees of the Statistical Society of Canada (SSC) and as president of SSC’s Business and Industrial Statistics Section. He is currently the chair of the SSC’s accreditation committee. François is often one of our choice candidates as speaker on Quality tools and practices in his area of expertise and has often presented at our section events. While absent, François was again mentioned at the start of our March 16th, 2011 event by our Leadership Team and all those present applauded his achievements. Many of us have learned a great deal from François and when someone works this hard to accomplish such impressive certification levels, it deserves to be raised to the attention of fellow members and friends.

Now for a newer member. On March 29th, 2011, I had the pleasure of attending Zhong Hua Zhang's defense of his thesis on "Designing Sustainable Supply Chain Networks" as part of his Master of Applied Science (Quality Systems Engineering) at Concordia University. Zhong Hua is the Secretary of our ASQ Montreal Student Branch called "Montreal Universities Student Chapter". We've been networking via LinkedIn pretty much since our student branch started becoming active. The thesis presentation and considerations made by Zhong Hua were very interesting to reflect on and I hope that his work spawns even more areas to explore. I also hope we can eventually get him to summarize some of his work for us and was very proud to have been asked to attend his presentation. If anybody has any serious and practical ideas to explore as "Quality" related areas of University research at the Masters level, I understand there is a willingness to work with business to introduce these potential research topics into their thesis program. If interested, please contact me and I'll do my best to put you in touch with the right players.

Socrates was quoted as saying "The more I learn, the more I learn how little I know." After all these years, this still applies very well. Spending time with individuals like François and Zhong Hua continues to make me realize just how much more there is to learn out there. This is one of the most beneficial reasons for networking with this wonderful Quality community.

Reminder: Please keep your eyes open for our section survey. As previously indicated, our aim is to get your input and deliver the best services we can for you. Thank-you in advance for your understanding and participation.

8. Proposed Slate of Officers

By Inteaz Alli, Ph.D. FASQ, ASQ CQA & CHA, Nominating Committee Chair

In accordance with Sections 5.4 and 6.1 of our Operating Agreement, the Montreal Section 401 Nominating Committee comprising of N. Dickinson, R. Dyer, D. Tozer, and I. Alli (Nominating Committee Chair), proposes the following Slate of Officers for July to December 2011, Montreal Section 401:

Chair: Chantale Simard
Vice- Chair: William Wilson
Secretary: Hong Ping (Holly) Zhao
Treasurer: Mitchell Daudier

To nominate a different slate of officers, volunteer for a role on the various committees of the Section, or obtain further information, please contact Inteaz Alli at; alternate nominations for officer positions can be made by petition of at least 10 members of the Section.

Certain other Committee Chairs must also be filled, so please indicate your interest. Please note that to hold a Section Officer or Leadership position, you must be a member of the Section in good standing.

9. 2010-11 Planned Events

By Sukhvinder S. Jutla, 2010-11 Program Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel.   Watch the Newsletter and our web site for further details.



May 18, 2011 (The challenges of) Quality in Small and Medium-sized Businesses
July 8, 2011 Annual Golf Tournament
September 21, 2011


October 19, 2011 TBD
November 16, 2011


January 18, 2012 TBD
February 15, 2012 TBD
March 21, 2012 TBD
April 18, 2012

To register for any event of for more information on events please contact: Sukhvinder Jutla at (450) 647-8092 or e-mail at

10. Welcome to our New Members

March 2011
Nathalie Bouchard
Michael R. Cohen
Florian Constantinescu
Robert Demers
Manon Fortier
S M Anamul Haque
Antonella A. Maggio
Nidia Noel
Khosrow Noshad

11. Sustaining Members

ASQ Montreal Section thanks our Sustaining Members:

Bombardier Aerospace

SC Johnson Home Storage

QMI - SAI Global

12. Other ASQ Events

ASQ Montreal Universities Student Chapter 


DATE: Friday, April 29, 2011 (5pm - 8pm)
VENUE: McKibbons Irish Pub, 1426 Bishop Street, Montreal, Quebec.

Open to all members of the section, event is free of charge.  We will also announce the winner of the Free Student Membership at the event.  Mr. Claude Roy, HEC Montreal, is sponsoring a membership for one student.  We will draw the name of the student at the event.


DATE: Wednesday, September 28, 2011 (6pm - 9pm)
VENUE: HEC Montreal, 3000, chemin de la Côte-Sainte-Catherine, Montreal, Quebec H3T 2A7

More information on this event will be advertised in the September Newsletter.  Stay tuned!

Review of ASQ Student Chapter Event (Thursday, March 24, 2011)

The third event of ASQ Montreal Universities’ Student Chapter took place on March 24th, 2011, at Concordia University.  The event started with Dr. Anjali Awasthi’s, Program Counsellor, welcome speech. Then Yatin Khurana, Co-chair, greeted the participants and introduced the speakers Dr. Rajesh K.Tyagi and Mr. Stephen Jones.  Yatin referred them as a perfect combination of speakers because one of them was from Academics and the other from Industry; one improves the quality of services and the other injects quality in designs and products.

The first presentation was given by Dr. Rajesh Tyagi and the topic of presentation was “Application of Six Sigma for Services”.  Dr. Tyagi started his presentation with a simple yet complex question: “What is the difference between Quality and Performance?”, rendering the whole audience active.  He introduced a new methodology called “DMAIE” for service-industry specific performance measurement.  He stressed a lot on the importance of Innovation phase in DMAIE.  The presentation ended with a very interactive Q&A session and finally the speaker was honoured with a small memento.

In the second half, Mr. Stephen Jones, Senior Engineering Specialist at Bombardier Aerospace, took the dais and presented his analysis on two white papers namely “Key Concepts in Modeling Product Development Processes" and “The Many Views of a Process: Toward a Process Architecture Framework for Product Development Processes”.  He shared his perspective on the domain based on a vital experience of 34 years.  He also mentioned about the need of research efforts in this challenging area and motivated students to explore this field.  He ended his presentation by sharing his strong belief in standard work practices and motivated audience to strive for Continuous Improvement.  The presentation was very much liked by the audience and concluded by honouring Mr Jones with a small souvenir.

Student Chapter

From Left to Right: K. Najafian (Newsletter editor), V. Memarian (Treasurer), Z.H. Zhang (Secretary), Dr A. Awasthi (Counsellor), Dr R.K. Tyagi (Counsellor and Speaker), Mr S. Jones (Speaker) and Y. Khurana (Co-chair).

ASQ Montreal Francophone (Section 404) Cyberconference

The ASQ Montreal francophone section is presenting a cyberconference on the new versions of the ISO 9004 and ISO 9001:2008 standards.  The conference will be presented by Pierre L'Esperence of Groupe Qualiso,  Pierre is a member of the ISO/TC 176 Canadian delegation.  The conference with take place on Tuesday, April 19, 2011 at 2:00pm.  Click here is sign up!

13. ASQ News

ASQ Montreal Chapter 401 Member presenting at World Conference in May
Just a reminder that Marc Macot of Dominion Blueline Inc. will be presenting a session at the World Conference of Quality and Improvement, in Pittsburgh, Pennsylvania (May 16-18, 2011).  His session is entitled "Firefighting and Lean: What's the Link?" and will be given from 9:15AM - 10:15AM on Tuesday, May 17, 2011.  Click here for more details...

Deadline for June Certification Exams Is April 15!
The deadline for the June certification exams is April 15, with a late fee deadline of April 20. The June exams include the CQE, CQA, CSSGB, CQIA, CQPA, CCT, CSQE, and CPGP.  Register for the June exams...

Mentor the Next Generation
The ASQ Young Quality Professionals (YQP) community is looking for mentors. The YQP community provides support for young quality professionals by facilitating personal improvement, education, and guidance through the use of current technologies and networking opportunities. Join the YQP community today and help mentor the next generation of quality professionals.  Join the Young Quality Professionals community...

New Book Release: Six Sigma Software Quality Improvement
By Vic Nanda and Dr. Jeff Robinson: released worldwide by McGraw Hill.  This practical, in-depth guide explains how to apply Six Sigma to solve common product and process improvement challenges in the software and IT industry. Six Sigma Software Quality Improvement covers Define, Measure, Analyze, Improve, and Control (DMAIC), Lean Six Sigma, Design for Six Sigma (DFSS), and Define, Measure, Analyze, Design, and Verify (DMADV). Featuring more than 20 success stories from such high tech giants as Motorola, IBM, Cisco, Seagate, Xerox, Thomson Reuters, TCS, EMC, Infosys, and Convergys, the book offers first hand accounts of corporate Six Sigma programs and explains how these companies are successfully leveraging Six Sigma for software process and quality improvement.  For ordering information, please click here!

Can Quality and Athletics Play Together?
In her Quality Progress article “Leveling the Playing Field”, author Linda Wawrzyniak shares how she discovered the intersection of quality and athletics, and the market it could open up for quality professionals. In this QP author audio segment, Wawrzyniak delves even further into the possibility that quality tools and techniques could someday take their place alongside the equipment our favorite athletes currently use to showcase their talents.  Listen to the QP audio interview...

14. ASQ Montreal Section Education Program 2010-2011

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: David Tozer:  (514) 694-2830,

15. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :

May 4, 2011

Consult the List of Your Executive for 2010-2011 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

16. ASQ Certification & Recertification

Please visit for exam dates.

For members interested in preparing their journals for recertification, please contact Norman Dickinson, Recertification Chair, at telephone: (514) 334-6102 or e-mail:

Congratulations to the following members who passed their exams in March 2011:

Laurian Boerescu: Certified HACCP Auditor

Mario Coulombe: Certified Six Sigma Black Belt

Frederic Hebert: Certified Six Sigma Black Belt

Rodrigo Moavro: Manager of Quality/Organizational Excellence

17. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the 2010/2011 Unemployment Program Application (July 2010–June 2011 Membership Groups) (PDF, 78 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

18. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

19. Advertising Rates 


 ASQ Member



First Ad



Regular size



Small size



10% discount  for 2 to 7 issues
25% discount for 8 issues (full year) 

Contact Michael Bournazian for more information

Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to and revise your profile to add mailings from your section.

How to Opt Out.

This e-mail is being sent in the course of normal Montreal Section  business to the e-mail address of record. We are not responsible for forwarded e-mails. If you no longer wish to receive e-mail communications from the Montreal Section (your section) of ASQ, please visit your ASQ account to unsubscribe or reply to this message, indicating Opt Out in the e-mail body and in the title.

Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, ASQ has suggested limitations about how many e-mails may be sent to the section members each month. This does not extend to career notifications.