Section 0401

May 2011 (Volume 61 - Issue 5)

Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.  Visit our web site at http://www.asqmontreal.qc.ca/

1 - Next Event

7 - Voice of the Customer

13 - Section Education Program 

2 - Ad / Publicité

8 - 2011-12 Planned Events 

14 - Executive Committee Meetings & Officers 


9 - Welcome to our New Members

15 - ASQ Certification & Recertification

4 - The Editor's Corner

10 - Sustaining Members

16- Upgrade your Membership Status to that of 'Senior'

5 - A Word from your Section Chair

11 - Other ASQ Events

17 - Unemployed Member Dues
6 - Had You Come to the Last Event 12 - ASQ News 18 - Feedback / Pass It On

19 - Advertising Rates

1. Next Event


    Wednesday, May 18, 2011   


    6:00 PM


Sheraton Montreal Airport Hotel

     12505 Cote de Liesse
Dorval, Quebec
H9P 1B7

The Use of Statistical Intervals to Enhance Quality/Business Decision Making

F. Pageau

François Pageau

Manager, Statistical Services and Chief Statistician

General Dynamics Ordnance and Tactical Systems Canada


For objective inference about our processes and products, statistical methods are indispensable to the quality practitioner and the business decision maker. As a science, statistics is indeed uniquely positioned to quantify variation and the resulting uncertainty in an objective and rigorous manner. A clever way to represent uncertainty about a quantity of interest, such as a proportion of non-conforming items generated from a process, for example, is to construct a confidence interval for that unknown quantity based on a random sample. For some common quantities of interest, such as a proportion non-conforming, a process average and a process standard deviation, the mathematical expression of the corresponding statistical interval is fairly simple. This is why these intervals are taught in introductory statistics courses and six sigma training classes. Other quantities than those aforementioned arise in

2. Ad / Publicité

practice: the slope of a regression line, a process capability index, the probability of meeting specifications, the mean and standard deviation of a future sample, the probability that some mechanical stress on a component exceeds its material strength, 6-month aheadprice forecasts for certain raw materials – only to name a few. Although this presentation cannot cover all cases, quite a few situations beyond the traditional confidence interval for a process average will be examined, allowing us to reflect upon what is truly needed to better serve the quality/business objective at hand.

A simple Monte Carlo experiment performed at the beginning of the presentation will serve to illustrate elementary concepts. Examples from various domains will be used not only to show the computational aspects, but also to explain how the results fit within the quality/business decisions. Through reference to real-life situations, some of the confusion regarding statistical intervals will be cleared up, hopefully leading to heightened awareness for potential applications.


François Pageau is Manager, Statistical Services and Chief Statistician at General Dynamics Ordnance and Tactical Systems Canada. With over twenty years experience in quality, his fields of activities include industrial applications of statistics such as design of experiments, sampling inspection, process control and reliability. He provides technical guidance on mission-critical six sigma projects executed in partnership with other organizations. In addition to his role of scientific collaborator on various research and development projects, Francois teaches applied statistics and six sigma methodology internal courses. He also provides advice to senior management on quality strategy and continuous improvement initiatives.

François received his M.S. in mathematics and B.S. in statistics from Université Laval. Before joining GD-OTS Canada, he worked on census data quality issues as a methodologist at Statistics Canada, and as a statistical consultant at the Statistics Consulting Services of the Department of Mathematics and Statistics of Université Laval. Francois led the Business and Industrial Statistics Section of the Statistical Society of Canada (SSC) as President in 2005-2006, and now serves as Chair of the Accreditation Committee of the SSC. He participated in certification exam review workshops organized by the American Society for Quality (ASQ). He has served on a panel of subject matter experts for the development, review, and validation of the body of knowledge for the profession of Aviation, Space & Defense Quality Engineer, an initiative sponsored by the Aerospace & Defense Learning Institute and submitted this year to the International Aerospace Quality Group.

François is a Professional Statistician (P.Stat.), an SBTI trained Six Sigma Master Black Belt, a senior member of the ASQ, and was recognized by the Society in the March 2011 issue of Quality Progress as one of 11 ASQ members in the world who hold 14 of 18 ASQ certifications, the largest number of certifications earned from ASQ.


Cost: ASQ Members ($40), Non-Members ($50)

Supper and Parking are included.

Bring your business cards and be ready to network!

To register for any event or for more information on events please contact:
Sukhvinder Jutla
Tel: (450) 647-8092

Mitchell Daudier
Tel: (450) 647-7830
E-mail: Mitchell.Daudier@pwc.ca

3. Sections 404 and 401 Annual Golf Tournament

Base de Roc, Joliette
Commandites disponibles / Sponsorship opportunities

Marcel Charbonneau: (514) 333-1770, marcel_charbonneau@videotron.ca

4. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor

I am going to use my "corner" this month to encourage everyone reading to come out on Friday, July 8th and participate in the annual ASQ Golf Tournament.  This will be the third year that I participate and I am looking forward to it very much.  Last year's tournament was unfortunately cut short due to rain, so we are hoping for clearer skies this time around (although driving a golf cart through torrential rain last year was a worthwhile experience).

As well, if you are a novice golfer or even never golfed before, don't worry.  The tournament is Vegas-style, which means that that all players in a foursome play from where the best ball was hit.  This came in handy for me during my first tournament!

And of course, the day gives you a chance to mingle with other Quality professionals and network.  This happens before, during and after the tournament.

So if you are interested (or if I have just peaked your interest), the registration forms are included in Section 3 of the Newsletter.  Looking forward to seeing you on July 8th!

5. A Word from your Section Chair

By Chantale Simard, ASQ Senior Member, CMQ/OE, Section Chair

I would like to thanks all our members who were present at our Annual General Assembly last month. We had a dynamic audience and a lot of interactions. It was a pleasure to present last year results, especially with the help of the leadership team volunteers. I am forwarding you below important adjustment information about the change in the fiscal year, a subject well discussed during the General Assembly.

ASQ has very recently advised and clarified with our section's Leadership Team that the term of our governance year will remain one year for all sections this upcoming year, i.e. it will not be reduced to 6 months to match the fiscal year change as earlier expected and discussed at our Annual General Assembly. It is only the fiscal year starting July 1, 2011 that will be reduced from June 30, 2011 to Dec 31, 2011. The governance year that includes timelines for annual general assemblies & officer elections, officer & committee member submissions, annual plan submissions, etc., will remain on the July to June cycle, i.e. this upcoming year will start on July 1, 2011 and will finish on June 30, 2012.

When the officers were elected at our last Annual General Assembly on April 20, 2011, they were elected for one full term. The best information we had from ASQ at the time was that this term was to end in 6 months, i.e. December 31, 2011. We now know ASQ has chosen not to change the governance year, so the terms under which our officers were elected this year remain the usual one-year terms. We are advising you of this in order to maintain transparency and integrity with our section members.

For all further questions on the matter, please contact us directly. Thank you for your understanding.

Give me your feedback by e-mail

6. Had You Come to the Last Event

By Eric Stern, ASQ Senior Member, CQA, Publicity co-chair

Had you come ... Production Part Approval Process

Peter Amsden from Pratt and Whitney talked about the application of the Production Part Approval Process (PPAP) in the aerospace industry. The process has been used for many years in the automotive industry as a way of controlling all the new parts that many suppliers provided. The aerospace industry, which is even more tightly regulated, has recently started to apply the process. Pratt and Whitney and its parent company UTC uses a version adopted for its own use, and is internally trained by a consulting company. Having 3000 engines and 20,000 part numbers forces the company to increase its internal controls.

Design and process FMEA are core components of the process, taking into account the risks that the parts pose. The fact that not all parts can be covered puts in evidence the need to prioritize. A Process Control Plan is designed to create awareness regarding the way the organization will react to potential problems. A significant product run of 25 parts is considered a requirement before a permanent approval is given. A Cpk ≥ 1.33 is considered sufficient, (less than the value of 2 required in the automotive industry). Measurement process variations are assessed in a formal Measurement System Analysis. Workflows are formalized, including the many coordinator, engineering, purchasing and other roles. The supplier contracts cover these aspects.

Pratt and Whitney’s classification of suppliers that we have seen in another presentation rewards those which consistently reach high standards of quality. They can sell more expensively and have an increased chance of being selected. A transparent supplier relationship assures accountability and contributes to the reduction of variability. IT solutions are developed, auditor teams are trained to support the process. The company expects that 80% of its suppliers will meet superior performance standards in 2011. On top of it all more attention is paid to green and ethical concerns.

I commented that this very fine scale detailed attention to the factors that control quality can compensate for the limits of the capabilities of leaders to deal with complexity that grows at an exponential rate. If you really wanted to get more of the details of the presentation you had to be there; I can only pick a few highlights that interested me.

Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC, 
expressing his own opinions.
For networking with local quality professionals explore these groups: http://tech.groups.yahoo.com/group/Quality_Montreal/ http://www.linkedin.com/groups?gid=90170

7. Voice of the Customer

By Raymond E. Dyer - ASQ CMQ/OE & CQA, Voice of the Customer Chair

Survey says ... ???

Remember back in the mid 70s to the mid 80s that TV game show "Family Feud" where two families competed against each other in a contest to name the most popular responses to a survey question posed to 100 people? Like others, I tried to guess the highest response answers and was anxious to find out what they were. Whenever they'd confirm a response, the host would usually preamble it by saying "Our Survey said" or more commonly remembered as "Survey says".

Well, I'd love to give you some of that feedback for the "May 2011 ASQ Montreal Section 0401 Membership Survey" we sent on 4 May 2011, but we still haven't had 100 responses yet. Almost five days later, however, I've already received 24 responses out of 304 survey e-mails sent, 20 of them within 24 hours of issuing the survey, the first response being started 2 minutes after having sent the survey. Yes, a member started answering our survey at 1:16 AM in the morning!

I won't share any responses yet so as not to influence those to come. After experiencing a recent cross time zone federal election, I'm sure most of you understand the concept. However, I will say that, on average, it has taken about 10 minutes to complete the survey and so far the feedback has indeed been quite interesting. The survey has a mixture of rating type questions, yes/no type questions, and open comment questions. The latter makes it somewhat more difficult to compile a summary from but generally tends to have much more useful information because it goes beyond what the individuals constructing the survey might have considered.

The survey touches on areas like your Quality challenges, membership interests, events, our other services, and your overall satisfaction with your membership. Your responses will be used to help guide our Leadership Team in their June 2011 planning session.

As previously indicated, our aim is to get your input and deliver the best services we can for you. Thank-you in advance for your understanding and participation. Special thanks to those that have already responded. We look forward to reading your feedback and learning from it.

8. 2011-12 Planned Events

By Sukhvinder S. Jutla, 2010-11 Program Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel.   Watch the Newsletter and our web site for further details.



July 8, 2011 Annual Golf Tournament
September 21, 2011 TBD
October 19, 2011


November 16, 2011 TBD
January 18, 2011


February 15, 2012 TBD
March 21, 2012 TBD
April 18, 2012 TBD
May 16, 2012

To register for any event of for more information on events please contact: Sukhvinder Jutla at (450) 647-8092 or e-mail at Sukhvinder.Jutla@pwc.ca.

9. Welcome to our New Members

April 2011
Abeer Amayri
Eli Bendavid
Cristina Cocos
Peter J. Connolly
Anatolij Karev
Dubravka Kusmic
Ali Mahdi

10. Sustaining Members

ASQ Montreal Section thanks our Sustaining Members:

Bombardier Aerospace

SC Johnson Home Storage

QMI - SAI Global

11. Other ASQ Events

ASQ Vermont (Section 112) Member Event (Wednesday, May 25, 2011)

Speaking the Language of Business Leaders - MONEY!

Program Overview
Understanding Financial statements and how continuous improvement initiatives and other work activities affects them.

In this session, Dan Feliciano will discuss and explain, in layman’s terms, the three primary financial statements of business, income statement, balance sheet, and cash flow statement and how continuous improvement, quality professionals and non financial manager’s activities affect each one.

Too often, when continuous improvement leaders speak about their work they do so in terms of the cost of poor quality (which isn’t the language of business leaders). Continuous improvement and quality professionals need to better communicate and understand how their efforts directly affect the three financial statements, in the language of business leaders.

Dan will also be discussing the nuances of financial reporting. Financial reporting isn't nearly as black and white as most people think.

About the Speaker
Dan Feliciano, a Certified Lean Six Sigma Master Black Belt by General Electric, has worked in the field of process/performance improvement since the mid 1980s. Originally trained in the Deming philosophy and statistical process control, Dan has been deploying Six Sigma since the mid 1990s.

Dan’s expertise extends beyond Lean Six Sigma, Theory of Constraints and Project Management; he has deep expertise in Financial Analysis and Strategic Planning including creating Strategy Maps, Balanced Scorecards and governance models. He has successfully led numerous strategic performance improvement initiatives ranging from the creation integrated dynamic to service center redesigns, yielding millions of dollars in benefits.

He has worked and consulted in many public and private sector transactional industries, including healthcare , insurance, healthcare information technology, and defense. His bid for Governor of Vermont introduced Strategic Planning, Strategy Mapping, Balanced Scorecarding and CPI concepts into the debate. They remain in the public dialogue as a result.

-Wednesday, May 25th - Registration at 5:30pm.
-The Essex, 70 Essex Way, Essex, Vermont.
-$30 for ASQ and TPC members (TPC includes members from ASQ, APICS, ISM, ASTD, PMI, STC, SME and IMA), $35 for non-members (everyone welcome).
-Please register.

12. ASQ News

ASQ Montreal Chapter 401 Member presenting at World Conference in May
One final reminder that Marc Macot of Dominion Blueline Inc. will be presenting a session at the World Conference of Quality and Improvement, in Pittsburgh, Pennsylvania (May 16-18, 2011).  His session is entitled "Firefighting and Lean: What's the Link?" and will be given from 9:15AM - 10:15AM on Tuesday, May 17, 2011.  Click here for more details...

ASQ Poll Asks: Are You Ready for Fragmented Healthcare?
A recent poll conducted by ASQ shows that healthcare may become more fragmented and uncoordinated due to a growing shortage of U.S. healthcare workers.  How can healthcare organizations prevent this from happening?  Click here to find out!

Go Mobile at ASQ’s World Conference
ASQ’s World Conference on Quality and Improvement is a little over a week away. To help manage your time at the conference, ASQ has launched a special mobile website. The site contains information on programs, speakers, and exhibitors.

What Does "World-Class" Mean to ASQ Members?
ASQ’s Commitment to Excellence journey is under way and member leaders are an essential part of it. Learn more about ASQ’s vision to become a world-class organization at the Ideas to Action Gathering preceding the World Conference on Quality and Improvement. This complimentary event seeks to engage member leaders through spirited dialogue to understand and define what world-class means for an organization and for ASQ members. Attendees are invited to think creatively about ASQ and its member units, and what can happen through stakeholder collaboration. Advance registration has closed, but member leaders can register on-site.  View the Ideas to Action Gathering agenda . . .

13. ASQ Montreal Section Education Program 2010-2011

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: David Tozer:  (514) 694-2830, davidtozer@qualitiqua.com

14. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :

June 1, 2011

Consult the List of Your Executive for 2010-2011 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

15. ASQ Certification & Recertification

Please visit www.asqmontreal.qc.ca/Certification/Exmdates.html for exams dates.

For members interested in preparing their journals for recertification, please contact Norman Dickinson, Recertification Chair, at telephone: (514) 334-6102 or e-mail: internet@asqmontreal.qc.ca.

16. Upgrade Your Membership to Senior Member

Gain Recognition,
Advance To Senior Member
Why not demonstrate your professional growth and accomplishments in the quality profession by becoming an ASQ Senior Member. You will receive recognition from ASQ, additional benefits, and the opportunity of being nominated to the grade of Fellow Member, if you qualify. Go onto your profile at www.asq.org to complete the application on-line. You can also download the application from www.asq.org. Or you may phone 1-800-248-1946 and request that an application be mailed to you.  Apply today either by phone or on-line and get the recognition and benefits you deserve. 

17. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the 2010/2011 Unemployment Program Application (July 2010–June 2011 Membership Groups) (PDF, 78 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

18. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

19. Advertising Rates 


 ASQ Member



First Ad



Regular size



Small size



10% discount  for 2 to 7 issues
25% discount for 8 issues (full year) 

Contact Michael Bournazian for more information

Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site: www.asqmontreal.qc.ca
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to www.asq.org and revise your profile to add mailings from your section.

How to Opt Out.

This e-mail is being sent in the course of normal Montreal Section  business to the e-mail address of record. We are not responsible for forwarded e-mails. If you no longer wish to receive e-mail communications from the Montreal Section (your section) of ASQ, please visit your ASQ account to unsubscribe or reply to this message, indicating Opt Out in the e-mail body along with your membership number and in the title.

Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, ASQ has suggested limitations about how many e-mails may be sent to the section members each month. This does not extend to career notifications.