September 2011 (Volume 61 - Issue 7)
objective: To increase awareness,
interest, and involvement in Section activities and
|10 - Sustaining Members|
|17 - Unemployed Member Dues|
|6 - Voice Of The Custmer||12 - ASQ News||18 - Feedback/Advertising Rates|
Wednesday, September 21, 2011
Internal Audit Techniques - Show & Tell
Lead Auditor - SGS Canada
Quality Project Coordinator
Join us for our next event, where our speakers will explain how to take the theoretical approach of auditing and put it into practice in the field. They will go through all the steps required to plan and realize an internal audit. Mr. Doiron will explain how he works within the small and medium size enterprises (PME), while Mr. Amiel will show how he does it in a company with larger sectors to cover. Bottom line: it should be fun for all as it appears there are small differences in the way things are done. We hope you will come away with a better idea of what is required to do an internal quality audit.
Bernard Doiron has been working in the Quality field for the past 30 years. He has developed, implemented and maintained numerous quality systems based on ISO 9001 for different sectors, as well as quality systems based on Z299.3, N285.0 and NQA-1 for the nuclear industry. He presently works as a subcontractor for SGS Canada as a QMS Lead Auditor. He has been involved for 15 years with Montreal Section of the American Society for Quality, as a member of the executive and Chair for 2004 - 2006.
Jean-Pierre Amiel has dedicated himself for the past 30 years to the development of quality assurance systems and quality improvement activities in recognized companies such as the STM, Marconi Canada and Canadair. He is presently a Quality Projects Coordinator and specializes in quality assurance in the Operations Engineering Division of the Montreal Transport Corporation (STM) Subway group. He has set up and coordinated an internal quality audit program inspired by ISO 19011, the concepts of the QUALImètre and the Grand Prix Québecois de la qualité. He has been involved with the Montreal Section of the American Society for Quality for more than 30 years as a member of the executive on various positions (Secretary, Programs, Newsletter, Chair 1998-99, Awards) and currently Historian.
Cost: ASQ Members ($40), Non-Members ($50)
Supper and Parking are included.
your business cards and be ready to
By Michael Bournazian, Eng., Newsletter Editor
Another year of ASQ dinners and presentations is about to begin. Which for me means another year of doing this Newsletter. My first full year as Newsletter Editor was very rewarding, if for no other reason than the fact that I was able to deliver all 9 issues of the Newsletter on time!
When I was originally asked to take on this responsibility, I was somewhat unsure as to whether I would have the time to do it, or even able to do it. As usually happens with me though, once I understood everything that had to be done, I set about creating the conditions under which I would succeed with the least amount of stress. This involves a fair amount of time management, and reminders to do things at certain times of the month. To date, I have not fallen flat on my face, and even with the occasional business travel coinciding with a deadline for delivery, I did my best. I hope that my best has been good enough, and that I (and the other contributors to this Newsletter) continue to deliver to you something that you look forward to reading on a monthly basis.
And speaking of things that happen on a monthly basis, I hope that as many of you as possible can make it out to the monthly dinner events. As you will see in Section 8 below, we have some very interesting and different topics coming up this season.
May the quality be with you . . . and if it's not with you, then make it happen!
Welcome to a new season of the ASQ Montreal Section. We are planning two events for the month of September.
First, we offer you an event at the Airport Hotel on the third Wednesday of the month, as usual. We are pleased to present what will certainly be an unforgettable evening with two well-known quality professionals within the section and beyond: Jean-Pierre Amiel and Bernard Doiron. If you want to learn about internal quality audits, it is the event you don’t want to miss.
Also, on the 28th, don’t miss the Mentorship Cocktail at HEC where we hope to create fruitful relationships between new members, including student members, and Senior ASQ members. Refer to Sections 7 and 11 below for more information. Please, if you are a senior member and you can give a little bit of your time for this special event, let me know.
Had you come . . . ASQ Montreal Chapters Golf Tournament
Here are some comments from Section 401 members who attended the last event in July 2011: the annual 401/404 golf tournament:
This year’s golf tournament was a lot of fun. The day was a little hot but our team managed to put in a good performance. Our collective score in the Vegas format was much better than any individual could have done from our team. We seemed to complement each other very well. At the supper I was able to meet many people from Section 404 whom I have had the privilege of working with over the years. All together a good day.
Well, firstly, it did not rain. The downpour that interrupted the tournament last year did not materialize this time around, and we were able to play a good 18 holes. All players in my foursome had their equal amounts of shining and dull moments. And just like my 2 previous times, I was unable to stay for the dinner after the golf was done! I have to break this streak at some point. We'll see what the future brings: surely not any holes-in-one from me!
The golf tournament was an excellent opportunity to network with fellow section 404 members. I also realized, and it was confirmed by my teammates, that I needed proper golf lessons!
What a good day and evening we had at the golf! It was a pleasure to network and socialise with all the participants. I look forward to participate again next year. Don’t hesitate to join us: even if you've never played golf before. It is mostly a good chance to communicate with other Quality Professionals in a different environment.
Thanks to Ovide Côté for his precious help and to Marcel Charbonneau who lead the golf committee. Thanks to Sukhvinder Jutla, member of the golf committee. Thanks to all our sponsors: DESSAU, SAI Global, RGA, Club Base de Roc, BSI and Boomerang éditeur jeunesse.
By Raymond E. Dyer - ASQ CMQ/OE & CQA, Voice of the Customer Chair
By Rajesh Tyagi, ASQ Senior Member, Co-Counselor Montreal Universities Students Branch
The most pertinent ASQ "Specific Duty and Responsibility" for the Voice of the Customer position is "Be an advocate for member value, satisfaction, and loyalty." That means influencing well intentioned ASQ colleagues, each with their own ideas and opinions on what matters to our membership, and trying to ensure they get informed of what counts most to you, our members. There are quantitative tools like surveys that can offer a sampling of information, but doing the job right also involves networking, conversations, analysis, and other very qualitative tools as well. It also involves understanding who your customers really are and what they really want and need. On September 9th, I lost a very close friend due to medical complications following a car accident from a couple of months earlier. My thoughts are still very much with this wonderful woman. Some of the lessons she taught me fit well into my preamble.
For many years, Renée Legendre was a teacher for Collège Notre-Dame. This included teaching my son some 4 years back. In addition to being married to a Quality professional, she understood very well the value of Quality and the importance of listening to and meeting the needs of her customers. But who were her customers?
Turns out there were many. The obvious one was her students and she always kept their needs and interests in mind. However, the parents of these students were also her customers seeing as they were paying fees to the school with the expectation of a quality education for their child. Society in general, including private and public organizations, was also a customer as there was an expectation that donations would be put to good use and generate responsible, constructive citizens. Her school's management was also her customer as they paid her salary on the expectation she would deliver the excellent educational services she provided.
So there we are. While my friend never lost sight of all of the forms of customers she had, she also very much knew how to focus on and satisfy the needs of the most important one, her students. My son and I figured she must have taught over 40,000 of them throughout her career.
With that, I keep in mind that, while it is important to satisfy society's need for Quality, our sponsoring organizations' Quality interests, and the various networks of Quality professionals we interface with, my main customer as ASQ Montreal Section 0401 Voice of the Customer is our section's members. I will continue to survey and analyze our membership's feedback so I can voice their needs. However, I'll still need you to tell me (us) what you really expect and need from your ASQ membership. That's what Renée would have expected.
The Mentorship Program of ASQ Section 401 (and Montreal Universities Student Branch) is based on the identified need of members who lack information about quality profession in general, and various training programs and certifications available within ASQ family. New members would also like to network with other members, and Senior (and Fellow) members to receive guidance and advice for professional development and career management. In brief, mentoring in this context could be defined as sharing & transferring the wealth of our experiences, sharing best practices and contributing to the professional (and personal) development of younger and new (student) members.
As part of the Mentorship Program, Senior members could also benefit by staying current with new tools and technologies, strengthening their leadership skills and remaining relevant by exchanging views with new graduates. Considering the importance of mentoring, the section has decided to formally hold an annual Mentorship/New Member Orientation event. The event will be held on September 28th, 5pm-8pm, HEC Montreal. Over 20 new (and student) members have already signed up for the event.
The purpose of the Mentorship event is to be a launching pad and to provide necessary information in one place. The event will provide an overview of available programs, tools and knowledge available to ASQ members. Members will also get an opportunity to meet, interact and share experience with senior members. An open networking session will follow toward the end. The ASQ Section 401 hopes to match new members with a senior member and to provide mentoring on an ongoing basis.
The strategic plan of the Section is to build and maintain a database of potential senior/fellow members who are willing to serve as mentors. The Mentor-mentee together will decide the workings of the relationship. Mentors are usually assigned for a period of one year.
On an ongoing basis, mentors will share their past experience and knowledge with each other through informal meetings to enrich the overall group experience of mentors, which may comprise of new versus seasoned mentors. In some cases, mentees could use assessment tools to identify their strengths and weaknesses that can be further shaped by mentors. A mentor would be a sounding board for mentee and often provide information and tools to help them chart their career.
The ASQ Section 401 and Student Branch are seeking feedback on the program, as well an active participation of Senior Members of the Section.
By Sukhvinder S. Jutla, 2011-12 Program Chair
will be confirmed as we progress into the year. Most events
are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel.
the Newsletter and our web site for further details.
Date Event What Makes People
Perform? Supply Chain Quality
What Makes People Perform?
Supply Chain Quality
To register for any event of for more information on events please contact: Sukhvinder Jutla at (450) 647-8092 or e-mail at Sukhvinder.Jutla@pwc.ca.
ASQ Montreal Section thanks our Sustaining Members:
ASQ Montreal Universities Student Chapter (Wednesday, September 28, 2011)
The Student Chapter now has its own website! Please visit them here. for more information about the upcoming event and much more.
ASQ Montreal Section 404 (Thursday, September 22, 2011)The ASQ Montreal Francophone section's next event: Clinique qualité : plan d’expérience. Presented by Doris Perron, Rosaire Ratelle et Sylvain Tétreault.
LOCATION: St-Hubert restuarant, 10520 rue Lajeunesse, Montreal, Quebec.
ASQ Vermont Section 112 (Wednesday, September 21, 2011)"Corrective Action/Preventative Action Problem Solving Process"
David Russo – Certified CMQ/OE and CQA, ISO 13485 Lead Auditor and PMP from GE Healthcare
Program Overview: David will present a refresher of the Corrective Action/Preventative Action problem solving process. Review will include tips on writing a good problem statement, investigation tools to find root cause, determining corrections, corrective actions and preventative actions as well as verification of effectiveness.
WHEN: Wednesday September 21, 2011.
TIME: 17h30 Registration.
PLACE: The Essex , 70 Essex Way , Essex , Vermont.
COST: $30 ASQ and TPC Members; $35 for non-members Buffet Dinner will be provided! (TPC includes members from ASQ, APICS, ISM, ASTD, PMI, STC, SME and IMA members) .
to Present at ASQ’s Healthcare Conference
America Needs Baldrige!
Communities Welcomes 20,000th Member
Loyalty and Satisfaction Survey Results
Ph.D., ASQ CQE and SSBB, Education & Audit Chair
Having ASQ certification gives you an edge in the market and can significantly increase your income.
ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.
Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.
Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.
Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.
Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.
Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.
Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.
Calendar and Registration Form
Questions? In house courses, etc.: David Tozer: (514) 694-2830, firstname.lastname@example.org
Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :
October 5, 2011
Consult the List of Your Executive
for exams dates.
the following members who passed their exams in June 2011:
Certified Quality Auditor
Antonella A. Maggio
Certified Quality Engineer
Certified Quality Improvement Associate
Certified Six Sigma Green Belt
Ana Gabriela Amezaga Flores
Mohamad Ali L. Mortada
Why not demonstrate your professional growth and accomplishments in the quality profession by becoming an ASQ Senior Member. You will receive recognition from ASQ, additional benefits, and the opportunity of being nominated to the grade of Fellow Member, if you qualify. Go onto your profile at www.asq.org to complete the application on-line. You can also download the application from www.asq.org. Or you may phone 1-800-248-1946 and request that an application be mailed to you. Apply today either by phone or on-line and get the recognition and benefits you deserve.
Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.
NOTE: The following links require that you be logged into your account before you try to activate them.
Download the 2010/2011 Unemployment
Application (July 2010–June 2011 Membership Groups) (PDF, 78 KB)
Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.). Do you want to contribute an article (English or French) or a good idea? Contact us by e-mail.
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