April 2012 (Volume 62 - Issue 4)
objective: To increase awareness,
interest, and involvement in Section activities and quality-related
|11 - Welcome to our New Members|
|19 - Feedback/Advertising Rates|
|7 - Voice Of The Customer||14 - ASQ News|
Wednesday, April 18, 2012
The Next Event is in Two Parts.
First. From 1845 to 1900 Hr. there will be the Annual General Assembly to present next year's Section Officer Nominees.
This will be followed by our feature presentation:
"Root Cause Analysis"
DR. DAVID TOZER
ASQ Senior Member,
ASQ CQE and SSBB,
Section Education & Audit Chairs
MR. RAYMOND DYER
Director of QA for Top Aces,
ASQ Senior Member,
CMQ/OE, & CQA, ASQ
Montreal Section 0401,
Voice of the Customer &
join us on April 18th to hear our guest speakers present the
topic of root cause analysis. Many people perform root cause analysis
and the problem does not go away. To really get at the root cause of
any problem it is necessary to use the quality tools and spend the time
to understand the processes and system. The presentation will focus on
showing how to use most of the seven basic quality tools in a sequence
that is effective to get at root causes.
David Tozer has worked in the quality field for many years in the pharmaceutical, defence, aerospace, medical, manufacturing, and software industries. In industry, Dr. Tozer successfully led teams of people to improve their organizations using the Six Sigma methodology. He is an ASQ Certified Quality Engineer and Certified Six Sigma Black Belt, and teaches quality courses for the ASQ. Dr. Tozer has trained over four hundred people in various topics in the quality field, and implemented effective quality systems for many organizations.
Raymond E. Dyer has over 30 years of experience in complex industries including explosives, chemicals, telecommunication products, and now aerospace. He has held positions in product development and management, purchasing and quality management, and has frequently been called on to conduct various training sessions and work with cross functional groups within his organizations. Ray has also taught Quality courses at HEC (Hautes Études Commerciales), the business school of l’Université de Montréal. Ray has been a member of the ASQ since 1993, has been an ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) since 1996, an ASQ Certified Quality Auditor (CQA) since 1997, and a senior member since 2001. He has held several positions on the Executive Committee (Leadership Team) of the ASQ Montreal Section 0401. Ray has a B.Sc. in Biochemistry, a MBA in Strategic Management, and a Post MBA Graduate Certificate in Management.
Cost: ASQ Members ($40), Non-Members ($50)
Supper and Parking are included.
your business cards and be ready to
Base de Roc, Joliette
Commandites disponibles / Sponsorship opportunities
Chantale Simard: Tel: (514) 941-5695 E-mail: firstname.lastname@example.org
By Michael Bournazian, Eng., Newsletter Editor
It happens rarely, but every once in a while, I get feedback on my writings in this section.
In the last Newsletter, I wrote about my ironic “5S vs. ASQ Calendar” office dilemma. Our good friend and regular monthly event speaker, Mr. George Azedo of SAI Global, decided to inject his 2 cents:
That is a very simple but excellent scenario that many companies and auditors deal with in regards to requirements. The bottom line is to ask, and answer, the questions you raise and make sure that we spend our time and resources on things that add value. If the rule or standard does not add value, or create some risk, it should be modified or eliminated.
But then there is human nature: allow 1 calendar, and then soon after that cubicle walls again start to be covered in all kinds of stuff; which is really what the intent of the 5S rule is: keep areas orderly and organized.
But the auditors should have raised it, since it is against the rules when they did the audit. The action after that may be to revise the rules."
Well said George. Please do not be shy to provide constructive feedback or opinions on anything you see/read in this Newsletter. As you can see, I just may end up making you a part of it!
Our General Assembly is a good opportunity to meet other members and to learn what ASQ can do for you. This year, we will again hold an interesting presentation right after our General Assembly.
If you are planning a career in the Quality field, this meeting is a must. You will have a very good opportunity to network and speak with many quality professionals that work in a variety of industries in the region. You will meet almost all our section volunteers who can answer most of the questions you may have regarding ASQ: certifications, training, educational program, networking, leadership team and more. We have a strong and dynamic leadership team with more than 20 volunteers.
It is also a good place to assemble your foursome for the golf tournament. Golf registration forms will be available for you to complete. The golf tournament is the perfect event to continue your discussions with interesting people you will meet at this ASQ event. You can also register alone or with one or two persons, and it will be our pleasure to complete the team for you.
Come join us for the General Assembly. Share with us your ideas for the future of our Section.
By Eric Stern, ASQ Senior Member, CQA, Publicity co-chair
Had you come . . . How Large Companies Deal With Quality
René Lalande, the VP of Bombardier Transportation in Thunder Bay, Ontario summarized his experience in a variety of large successful organizations and focused mostly on his current job. The presentation was full of gems that I think many in the audience can use. I will list some that caught my attention. It is worth mentioning the importance of questions from the audience that contributed to eliciting some.
The Bombardier Operating System, very similar to equivalent quality systems used in other large organizations, is based on principles and values that enable employees to make intelligent decisions for the organization, often more important than process rules and maps. Short lead times, people involvement, standardization, continuous improvement and entrepreneurship are key components. Lean manufacturing and modern people management are important. Bombardier moved away from Six Sigma, that it considers too complex and too dependent on a few highly knowledgeable experts. Amongst the 25 elements I managed to extract: product quality requirements, process preparation, process control, quality process management directed by their champions, optimized process flow pull, supply chain management, material logistics, workload smoothing, inventory management, teams, safe and green workplace, communication and mission vision deployment, competence management, shop floor management, management by takt time, standardized work, visual management, workplace organization and business improvement planning.
Interesting was the decision to reduce the amount of documentation and to emphasize training. The tool set described includes takt standard work, poka yoke, SMED, quality gates, problem solving, TPM, 5S, visual management, pull system and PDCA.
The governance system includes goals, cells, audits, and requests for increased performance aimed at workers.
The philosophy is to look at all this as a long term investment. The mobilization of shop workers is key. Management recognizes that people are not necessarily passionate about the job and its role is to get workers to make a difference and contribute. The experience is that if they are given a chance, they will. A robust manufacturing process is the simplest route to quality. It is based on knowledge, discipline, speed and cost control.
It is important to use judgment in deciding which events are worth pursuing and where one has reached the limits of such activities as root cause analysis. Mr. Lalande repeated the model of the golfer who needs to recognize that no amount of persisting can get him to overcome his limitations, especially if the potential benefit is low. He mentioned the Hawthorne effect that can cause people to increase performance simply because they get enough attention. Amongst lessons learned: complexity never works, recognize that assessor-assessee relationships can evolve into toxic games that need to be avoided, define clearly the grey zones, it pays to catch issues at the design stage and prototyping is an essential tool that is hard to replace. Wallpapering the workplace with graphics that people do not understand or use daily is counterproductive. Plan contingencies for unforeseen events. Extend the quality concepts outside the factory floor. Remember that managers move every 2-4 years, workers do not. Align rewards to measures, often recognition is more valuable than money.
Communication is important and listening is a key component. Assure that the language will be understood by the audience, make it simple and verify that it is simple.
Training is important and it needs to be followed by the verification of its effectiveness.
For the future, Mr. Lalande mentioned the importance of exporting quality to low cost countries, the increased robustness needed to cope with faster personnel rotation, the adaptation to the new generations and their career needs, accelerating economic and technological cycles and the development of better design quality tools.
Responding to questions, he stressed the recognition that knowledge resides with the workers, the benefit of minimum documentation, everyday 5S, focus on the processes that really add value. There is room for improvement in the support of suppliers; those who fail to improve will lose the business. To promote best practices, auditors are rotated amongst sites. The suggestion program pays $5 for an idea, 20 if it is implemented and 100 if it is a best practice; quick implementation without a complex committee review is essential. Mentoring and coaching supplement the training programs.
System thinking mentioned in the audience is a subject that he plans to learn more about.
Had you come, you may have picked up other elements, more aligned with your specific interests; you may have even asked your specific question.
Remember the earlier event about quality systems in small enterprises, and how there resource limitations force people to focus on the most important components, neglecting others? Here there was a description of what large organizations consider essential components of their operating system.
Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC, expressing his own opinions.
For networking with local quality professionals explore these groups: http://tech.groups.yahoo.com/group/Quality_Montreal/ http://www.linkedin.com/groups?gid=90170
By Raymond E. Dyer, ASQ Senior Member, CMQ/OE, CQA, Voice of the Customer & Historian
Stay tuned for upcoming section member survey. Thanks!
By Inteaz Alli, Ph.D. FASQ, ASQ CQA & CHA, Nominating Committee Chair
In accordance with Sections 5.4 and 6.1 of the Section Operating Agreement, the Montreal Section 401 Nominating Committee comprising of N. Dickinson, R. Dyer, D. Tozer, and I. Alli (Nominating Committee Chair), proposes the following Slate of Officers for July 2012 to June 2013:
Chair: William Wilson
Vice-Chair: Francois Pageau
Secretary: Hong Ping (Holly) Zhao
Treasurer: Mitchell Daudier
To nominate a different slate of officers or obtain further information, please contact Inteaz Alli at email@example.com; alternate nominations for Section Officer positions can be made by petition of at least 10 members of the Section.
Please note that to hold a Section Officer position, one must be a member of the Section in good standing.
By Kostya Polinkevych, CSQE, ASQ Senior Member
We unfortunately do not have a new interview to present in this month's Newsletter. Please check back here in May.
By Sukhvinder S. Jutla, 2011-12 Program Chair
Date, time, and location will be confirmed as we progress into the year. Most events are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel. Watch the Newsletter and our web site for further details.
To register for any event of for more information on events please contact: Sukhvinder Jutla at (450) 647-8092 or e-mail at Sukhvinder.Jutla@pwc.ca.
Rishi Das Gupta
Raquibul Hassan Siddiquee
ASQ Montreal Section thanks our Sustaining (Site) Members:
ASQ Montreal Universities Student Chapter
Please visit the Student Chapter website here for more information about upcoming events and much more.
ASQ Montreal Section 404 (Thursday, April 19, 2012)The ASQ Montreal Francophone section will be holding an event on Thursday, April 19, 2012. The event will be on "Systèmes de gestion de la sécurité en aviation" (Aviation Security Management Systems). The speaker will be Jean-Marie Richard; the location of the event is still to be determined. Cost is $40. Go to the website for sign-up!
ASQ Ottawa Section 407 (Tuesday, April 17, 2012)ISO 50001 energy management - What do I have to add to my ISO 9001 QMS to meet the requirements?"
Program Overview: This presentation will give you a 30,000 foot view of ISO 50001 including the overall intention and how it can benefit an organization. Then we'll take a look at the overlap between ISO 9001 and ISO 50001. Jim will present a Venn diagram showing the common elements with highlights on some that need a tweak or two and end with a brief explanation of the requirements that are unique to ISO 50001. If you have your own copy of ISO 50001 you'll be able to follow along and mark any clauses you'd like clarified. The measurements required by this standard will show you how your organization will be able to approach Energy Management in a structured way for measurable performance improvement.
WHEN: Tuesday, April 17, 2012.
PLACE: RCAF Officers Mess, 158 Gloucester Street, Ottawa, Ontario.
COST: $12 for ASQ, CPSQA, NQI, and ODNOO members, $15 for non-members (everyone welcome).
the ASQ Email Experience
25 years of ISO 9000
to Help Unemployed Members
Members Who Want to Sharpen Their Skills
Ph.D., ASQ CQE and SSBB, Education & Audit Chair
Having ASQ certification gives you an edge in the market and can significantly increase your income.
ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.
Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.
Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.
Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.
Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.
Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.
Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.
Calendar and Registration Form
Questions? In house courses, etc.: David Tozer: (514) 694-2830, firstname.lastname@example.org
Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :
May 2, 2012
Consult the List of Your Executive
. . . ADVANCE TO SENIOR MEMBER
Why not demonstrate your professional growth and accomplishments in the quality profession by becoming an ASQ Senior Member. You will receive recognition from ASQ, additional benefits, and the opportunity of being nominated to the grade of Fellow Member, if you qualify. Go onto your profile at www.asq.org to complete the application on-line. You can also download the application from www.asq.org. Or you may phone 1-800-248-1946 and request that an application be mailed to you. Apply today either by phone or on-line and get the recognition and benefits you deserve.
Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.
NOTE: The following links require that you be logged into your account before you try to activate them.
Download the 2011/2012 Unemployment
Application (July 2011–June 2012 Membership Groups) (DOC, 101 KB)
Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.). Do you want to contribute an article (English or French) or a good idea? Contact us by e-mail.
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