Section 0401

April 2012 (Volume 62 - Issue 4)

Our objective: To increase awareness, interest, and involvement in Section activities and quality-related subjects. 
Visit our web site at

1 - Next Event

8 - Proposed Slate of Officers

15 - Section Education Program 

2 - Ad / Publicité

9 - The Interview Corner

16 - Executive Committee Meetings & Officers 

3 - Annual Golf Tournament

10 - 2011-12 Planned Events

17 - Upgrade to Senior Member

4 - The Editor's Corner

11 - Welcome to our New Members

18 - Unemployed Member Dues

5 - A Word from Your Section Chair

12 -  Sustaining Members

19 - Feedback/Advertising Rates

6 - Had You Come to the Last Event

13 -  Other ASQ Events

7 - Voice Of The Customer 14 - ASQ News

1. Next Event


    Wednesday, April 18, 2012   


    6:00 PM


Sheraton Montreal Airport Hotel

     12505 Cote de Liesse
Dorval, Quebec
H9P 1B7

The Next Event is in Two Parts.
First. From 1845 to 1900 Hr. there will be the Annual General Assembly to present next year's Section Officer Nominees.

This will be followed by our feature presentation:
Root Cause Analysis"
Presented by:

Ad / Publicité

ASQ Senior Member,
Section Education & Audit Chairs

Director of QA for Top Aces,
ASQ Senior Member,
Montreal Section 0401,
Voice of the Customer &


Please join us on April 18th to hear our guest speakers present the topic of root cause analysis. Many people perform root cause analysis and the problem does not go away. To really get at the root cause of any problem it is necessary to use the quality tools and spend the time to understand the processes and system. The presentation will focus on showing how to use most of the seven basic quality tools in a sequence that is effective to get at root causes.

David Tozer has worked in the quality field for many years in the pharmaceutical, defence, aerospace, medical, manufacturing, and software industries. In industry, Dr. Tozer successfully led teams of people to improve their organizations using the Six Sigma methodology. He is an ASQ Certified Quality Engineer and Certified Six Sigma Black Belt, and teaches quality courses for the ASQ. Dr. Tozer has trained over four hundred people in various topics in the quality field, and implemented effective quality systems for many organizations.

Raymond E. Dyer has over 30 years of experience in complex industries including explosives, chemicals, telecommunication products, and now aerospace. He has held positions in product development and management, purchasing and quality management, and has frequently been called on to conduct various training sessions and work with cross functional groups within his organizations. Ray has also taught Quality courses at HEC (Hautes Études Commerciales), the business school of l’Université de Montréal. Ray has been a member of the ASQ since 1993, has been an ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) since 1996, an ASQ Certified Quality Auditor (CQA) since 1997, and a senior member since 2001. He has held several positions on the Executive Committee (Leadership Team) of the ASQ Montreal Section 0401. Ray has a B.Sc. in Biochemistry, a MBA in Strategic Management, and a Post MBA Graduate Certificate in Management.


Cost: ASQ Members ($40), Non-Members ($50)

Supper and Parking are included.

Bring your business cards and be ready to network.

To register for any event or for more information on events please contact:
Sukhvinder Jutla
Tel: (450) 647-8092

Mitchell Daudier
Tel: (450) 647-7830

3. Sections 404 and 401 Annual Golf Tournament

Base de Roc, Joliette
Commandites disponibles / Sponsorship opportunities

Chantale Simard: Tel: (514) 941-5695 E-mail:

4. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor

It happens rarely, but every once in a while, I get feedback on my writings in this section.

In the last Newsletter, I wrote about my ironic “5S vs. ASQ Calendar” office dilemma. Our good friend and regular monthly event speaker, Mr. George Azedo of SAI Global, decided to inject his 2 cents:

"Hi Michael,

That is a very simple but excellent scenario that many companies and auditors deal with in regards to requirements. The bottom line is to ask, and answer, the questions you raise and make sure that we spend our time and resources on things that add value. If the rule or standard does not add value, or create some risk, it should be modified or eliminated.

But then there is human nature: allow 1 calendar, and then soon after that cubicle walls again start to be covered in all kinds of stuff; which is really what the intent of the 5S rule is: keep areas orderly and organized.

But the auditors should have raised it, since it is against the rules when they did the audit. The action after that may be to revise the rules."

George Azedo

Well said George. Please do not be shy to provide constructive feedback or opinions on anything you see/read in this Newsletter. As you can see, I just may end up making you a part of it!

5. A Word from your Section Chair

By Chantale Simard, ASQ Senior Member, CMQ/OE, Section Chair

Our General Assembly is a good opportunity to meet other members and to learn what ASQ can do for you. This year, we will again hold an interesting presentation right after our General Assembly.

If you are planning a career in the Quality field, this meeting is a must. You will have a very good opportunity to network and speak with many quality professionals that work in a variety of industries in the region. You will meet almost all our section volunteers who can answer most of the questions you may have regarding ASQ: certifications, training, educational program, networking, leadership team and more. We have a strong and dynamic leadership team with more than 20 volunteers.

It is also a good place to assemble your foursome for the golf tournament. Golf registration forms will be available for you to complete. The golf tournament is the perfect event to continue your discussions with interesting people you will meet at this ASQ event. You can also register alone or with one or two persons, and it will be our pleasure to complete the team for you.

Come join us for the General Assembly. Share with us your ideas for the future of our Section.

Give me your feedback by e-mail

6. Had You Come to the Last Event

By Eric Stern, ASQ Senior Member, CQA, Publicity co-chair

Had you come . . . How Large Companies Deal With Quality

René Lalande, the VP of Bombardier Transportation in Thunder Bay, Ontario summarized his experience in a variety of large successful organizations and focused mostly on his current job. The presentation was full of gems that I think many in the audience can use. I will list some that caught my attention. It is worth mentioning the importance of questions from the audience that contributed to eliciting some.

The Bombardier Operating System, very similar to equivalent quality systems used in other large organizations, is based on principles and values that enable employees to make intelligent decisions for the organization, often more important than process rules and maps. Short lead times, people involvement, standardization, continuous improvement and entrepreneurship are key components. Lean manufacturing and modern people management are important. Bombardier moved away from Six Sigma, that it considers too complex and too dependent on a few highly knowledgeable experts. Amongst the 25 elements I managed to extract: product quality requirements, process preparation, process control, quality process management directed by their champions, optimized process flow pull, supply chain management, material logistics, workload smoothing, inventory management, teams, safe and green workplace, communication and mission vision deployment, competence management, shop floor management, management by takt time, standardized work, visual management, workplace organization and business improvement planning.

Interesting was the decision to reduce the amount of documentation and to emphasize training. The tool set described includes takt standard work, poka yoke, SMED, quality gates, problem solving, TPM, 5S, visual management, pull system and PDCA.

The governance system includes goals, cells, audits, and requests for increased performance aimed at workers.

The philosophy is to look at all this as a long term investment. The mobilization of shop workers is key. Management recognizes that people are not necessarily passionate about the job and its role is to get workers to make a difference and contribute. The experience is that if they are given a chance, they will. A robust manufacturing process is the simplest route to quality. It is based on knowledge, discipline, speed and cost control.

It is important to use judgment in deciding which events are worth pursuing and where one has reached the limits of such activities as root cause analysis. Mr. Lalande repeated the model of the golfer who needs to recognize that no amount of persisting can get him to overcome his limitations, especially if the potential benefit is low. He mentioned the Hawthorne effect that can cause people to increase performance simply because they get enough attention. Amongst lessons learned: complexity never works, recognize that assessor-assessee relationships can evolve into toxic games that need to be avoided, define clearly the grey zones, it pays to catch issues at the design stage and prototyping is an essential tool that is hard to replace. Wallpapering the workplace with graphics that people do not understand or use daily is counterproductive. Plan contingencies for unforeseen events. Extend the quality concepts outside the factory floor. Remember that managers move every 2-4 years, workers do not. Align rewards to measures, often recognition is more valuable than money.

Communication is important and listening is a key component. Assure that the language will be understood by the audience, make it simple and verify that it is simple.

Training is important and it needs to be followed by the verification of its effectiveness.

For the future, Mr. Lalande mentioned the importance of exporting quality to low cost countries, the increased robustness needed to cope with faster personnel rotation, the adaptation to the new generations and their career needs, accelerating economic and technological cycles and the development of better design quality tools.

Responding to questions, he stressed the recognition that knowledge resides with the workers, the benefit of minimum documentation, everyday 5S, focus on the processes that really add value. There is room for improvement in the support of suppliers; those who fail to improve will lose the business. To promote best practices, auditors are rotated amongst sites. The suggestion program pays $5 for an idea, 20 if it is implemented and 100 if it is a best practice; quick implementation without a complex committee review is essential. Mentoring and coaching supplement the training programs.

System thinking mentioned in the audience is a subject that he plans to learn more about.

Had you come, you may have picked up other elements, more aligned with your specific interests; you may have even asked your specific question.

Remember the earlier event about quality systems in small enterprises, and how there resource limitations force people to focus on the most important components, neglecting others? Here there was a description of what large organizations consider essential components of their operating system.


Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC, expressing his own opinions.
For networking with local quality professionals explore these groups:

7. Voice of the Customer

By Raymond E. Dyer, ASQ Senior Member, CMQ/OE, CQA, Voice of the Customer & Historian

Stay tuned for upcoming section member survey.  Thanks!

8. Proposed Slate of Officers

By Inteaz Alli, Ph.D. FASQ, ASQ CQA & CHA, Nominating Committee Chair

In accordance with Sections 5.4 and 6.1 of the Section Operating Agreement, the Montreal Section 401 Nominating Committee comprising of N. Dickinson, R. Dyer, D. Tozer, and I. Alli (Nominating Committee Chair), proposes the following Slate of Officers for July 2012 to June 2013:

Chair: William Wilson
Vice-Chair: Francois Pageau
Secretary: Hong Ping (Holly) Zhao
Treasurer: Mitchell Daudier

To nominate a different slate of officers or obtain further information, please contact Inteaz Alli at; alternate nominations for Section Officer positions can be made by petition of at least 10 members of the Section.

Please note that to hold a Section Officer position, one must be a member of the Section in good standing.

9. The Interview Corner

By Kostya Polinkevych, CSQE, ASQ Senior Member

We unfortunately do not have a new interview to present in this month's Newsletter.  Please check back here in May. 

10. 2011-12 Planned Events

By Sukhvinder S. Jutla, 2011-12 Program Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel.   Watch the Newsletter and our web site for further details.



April 18, 2012 Root Cause Analysis
May 16, 2012 Statistical Tools & SPC
July 2012 **Golf Tournament**
September 2012 TBD
October 2012 TBD
November 2012 TBD
December 2012 TBD
January 2013 TBD
February 2013

To register for any event of for more information on events please contact: Sukhvinder Jutla at (450) 647-8092 or e-mail at

11. Welcome to our New Members

March 2012
Salina Akter
Rosa Amodeo
Stephane Dubreuil
Rishi Das Gupta
Shi He
Ilka Mcsween
Raquibul Hassan Siddiquee

12. Sustaining Members

ASQ Montreal Section thanks our Sustaining (Site) Members:

SC Johnson Home Storage

QMI - SAI Global

13. Other ASQ Events

ASQ Montreal Universities Student Chapter

Please visit the Student Chapter website here for more information about upcoming events and much more.

ASQ Montreal Section 404 (Thursday, April 19, 2012)

The ASQ Montreal Francophone section will be holding an event on Thursday, April 19, 2012.  The event will be on "Systèmes de gestion de la sécurité en aviation" (Aviation Security Management Systems). The speaker will be Jean-Marie Richard; the location of the event is still to be determined.  Cost is $40. Go to the website for sign-up!

ASQ Ottawa Section 407 (Tuesday, April 17, 2012)

ISO 50001 energy management - What do I have to add to my ISO 9001 QMS to meet the requirements?"
Jim Moran

Program Overview: This presentation will give you a 30,000 foot view of ISO 50001 including the overall intention and how it can benefit an organization. Then we'll take a look at the overlap between ISO 9001 and ISO 50001. Jim will present a Venn diagram showing the common elements with highlights on some that need a tweak or two and end with a brief explanation of the requirements that are unique to ISO 50001. If you have your own copy of ISO 50001 you'll be able to follow along and mark any clauses you'd like clarified. The measurements required by this standard will show you how your organization will be able to approach Energy Management in a structured way for measurable performance improvement.

WHEN: Tuesday, April 17, 2012.
TIME: 18h00.
PLACE: RCAF Officers Mess, 158 Gloucester Street, Ottawa, Ontario.
COST: $12 for ASQ, CPSQA, NQI, and ODNOO members, $15 for non-members (everyone welcome).
Register here!

14. ASQ News

Personalizing the ASQ Email Experience
To help members decide and organize what email they want to receive from ASQ, an email preference center has been created. Members can now personalize their ASQ experience by selecting the email topics and subscriptions that are of interest to them. Preferences can be set by logging in to and selecting the “My Account” area.
Email preference center...

Celebrating 25 years of ISO 9000
March 15 marked the 25th anniversary of the ISO 9000 series standards. Read reflections on the ISO anniversary from ASQ CEO Paul Borawski by visiting the A View from the Q blog.
A View from the Q blog...

How to Help Unemployed Members
ASQ is hosting a career fair on Tuesday, May 22 in conjunction with ASQ’s World Conference on Quality and Improvement. Help your unemployed members by letting them know about the career fair. The fair is free to attend, but does require registration. 
Register for the career fair...

For Members Who Want to Sharpen Their Skills
Do you have members looking to sharpen their quality and continuous improvement skills? With more than 100 sessions to choose from, the 2012 World Conference on Quality and Improvement (May 21-23, 2012, Anaheim, California) provides an opportunity to learn from real-life examples and network with other quality professionals. Register for the conference before March 30 and receive early-bird discounts.
2012 ASQ World Conference...

15. ASQ Montreal Section Education Program 2011-2012

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: David Tozer:  (514) 694-2830,

16. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :

May 2, 2012

Consult the List of Your Executive for 2011-12 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

17. Upgrade Your Membership to Senior Member


Why not demonstrate your professional growth and accomplishments in the quality profession by becoming an ASQ Senior Member. You will receive recognition from ASQ, additional benefits, and the opportunity of being nominated to the grade of Fellow Member, if you qualify. Go onto your profile at to complete the application on-line. You can also download the application from Or you may phone 1-800-248-1946 and request that an application be mailed to you. Apply today either by phone or on-line and get the recognition and benefits you deserve.

18. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the 2011/2012 Unemployment Program Application (July 2011–June 2012 Membership Groups) (DOC, 101 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

19. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

19. Advertising Rates 


 ASQ Member



First Ad



Regular size



Small size



10% discount  for 2 to 7 issues
25% discount for 8 issues (full year) 

Contact Michael Bournazian for more information

Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to and revise your profile to add mailings from your section.

How to Opt Out.

This e-mail is being sent in the course of normal Montreal Section  business to the e-mail address of record. We are not responsible for forwarded e-mails. If you no longer wish to receive e-mail communications from the Montreal Section (your section) of ASQ, please visit your ASQ account to unsubscribe or reply to this message, indicating Opt Out in the e-mail body and in the title.

Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, ASQ has suggested limitations about how many e-mails may be sent to the section members each month. This does not extend to career notifications.