Section 0401

June 2012 (Volume 62 - Issue 6)

Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.  Visit our web site at

1 - Next Event

7 - The Interview Corner

13 - Section Education Program 

2 - Ad / Publicité

8 - 2011-12 Planned Events 

14 - Executive Committee Meetings & Officers 

3 - The Editor's Corner

9 - Welcome to our New Members

15 - Upgrade to Senior Member

4 - A Word from your Section Chair

10 - Sustaining Members

16 - Unemployed Member Dues

5 - Had You Come to the Last Event

11 - Other ASQ Events

17 - Feedback/Advertising Rates
6 - Voice Of The Customer 12 - ASQ News

1. Next Event


Date: Friday, July 6, 2012
Time: Day and Evening
Place: Base de Roc

2870, Base de Roc
Joliette, Quebec
J6E 3Z1

The ASQ Quebec sections, Montreal 401 and Montréal Francophone 404, invite you to their yearly golf tournament on Friday, July 6, 2012.

Do not wait: register yourself alone or with one or two colleagues/friends, and be paired up with other quality professionals or create your own foursome.

After playing golf, join everyone on the deck for a drink in a relaxing and enjoyable environment.  Continue the evening with a delicious dinner and discussions around the table, and be there for the prize ceremony!

2. Ad / Publicité

To add a little fun to the golf event evening, a short exercise on “recognizing problems, prioritizing them, and the attitude to take to solve them” is planned. The session will be animated by Raymond E. Dyer, ASQ CMQ/OE & ASQ CQA. There will no doubt be tricks shown that you can use too!

Pour ajouter un peu de piquant à la soirée du golf, un petit exercice sur "reconnaître les problèmes, les prioriser, et l’attitude à prendre pour les résoudre" est prévu. La session sera animée par Raymond E. Dyer, ASQ CMQ/OE & ASQ CQA. Vous repartirez certainement avec quelques idées originales que vous pourrez utiliser à votre tour !

Please note that you can also come only for golf or only for dinner.

Commandites disponibles / Sponsorship opportunities

3. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor

Another year has come to an end, at least when it comes to publishing this Newsletter.  It has now been 2 years that I've been doing this, and I continue to enjoy doing it.  So I will continue!

Thank you to everyone who takes the time to read this Newsletter.  Hopefully you get something out of it, and will continue to do so.

As well, you will see in our Planned Events section below that I have listed some of the proposed event topics for next year.  Hopefully they will interest you enough to come out to the dinners.

Finally, if you want to recommend anyone as a speaker for one of the topics, please let me know and I will pass the information along within our Leadership team.

Thank you again, and enjoy the summer!

4. A Word from your Section Chair

By Chantale Simard, ASQ Senior Member, CMQ/OE, Outgoing Section Chair

This ends my two years term as Section Chair. I have really enjoyed these years and I am welcoming our new executive team with enthusiasm. Thank you for your participation at our monthly events, or simply by reading this Newsletter and promoting quality in your environment.

My last mandate this year is to plan the annual Golf Tournament that will be held in Joliette on July 6. I am doing this with the help of Ovide Côté and Roger Pelletier from Section 404 and many others who are looking for sponsors and are publicizing this event. This year we have a surprise for you. During the evening, Raymond Dyer will animate a little exercise related to Quality. It will be interesting for everyone, quality professionals or not. It will certainly trigger some work experience sharing between participants that you could learn from.

Join us for this great event that brings together quality professionals from the Greater Montreal Area. We still have sponsorship opportunities available. Don’t hesitate to contact me for more detail.

Give me your feedback by e-mail

5. Had You Come to the Last Event

By Raymond E. Dyer - ASQ CMQ/OE & CQA, Voice of the Customer Chair
for Eric Stern, ASQ Senior Member, CQA, Publicity co-chair

Had you come ... Everything you always knew for sure about SPC, and so never bothered to ask

Poor Eric Stern had to miss our last event and so, once again, I'll do my best to share some of my take-aways from it. The odd thing is that this is the second time it involves François Pageau. I'm starting to wonder if Eric is afraid of statistics. Maybe we'll have to encourage Eric to share his personality traits on the matter? Maybe we should ask François if my observation is statistically significant? But I digress.

Although I haven't officially counted them yet (as Historian, this may be an exercise I'll consider), I do believe François Pageau has easily been one of the most prolific presenters to our membership and for this we thank him very much. Now for the summary on "Everything You Always Knew for Sure About Statistical Process Control (SPC) and so Never Bothered to Ask" event.

François kicked off the presentation with a story of the manager that gets all happy when the proportion of reject results are or trend good and very upset when results are or trend bad. However, the variation of the results presented were eventually shown to be well within process control limits. This "getting excited" without understanding the control limits of a process is an error often made by those not understanding the principles of process variation.

François then quickly reviewed the seven basic Quality tools pointing out that control charts were one of them. He then defined SPC which, briefly summarized, is using statistical techniques to either increase knowledge about a process, steer a process to behave in the desired way, and/or reduce variation of final-product parameters, or improve performance of a process. After a brief historical review (AT&T Bell Laboratories, Dr. Walter A. Shewhart, W. Edwards Deming, World War II, etc.), François then stated the purpose of control charts being to help distinguish between common causes and special causes of variation which he then went on to define as well. Bottom line: what should be sought is a state of control where special causes have been eliminated from the process to the extent that substantially all the points plotted on the control chart remain within the control limits.

Using chart examples, François then showed us typical results when going from Phase 1 (Engineering/Design) to Phase 2 (operational use). He also talked about the sensitivity of Average Run Length to Magnitude of Sustained Process Shift in sigma units. This latter exercise helped demonstrate how quickly the expected run length would reduce before hitting an out of control result based on increasing process shifts. Then François reviewed typical "Sensitizing Rules", i.e. rules that can be used to flag the process as out-of-control. The interesting thing I discovered here was that it's not always a good idea to use all of the available sensitizing rules as this can more often than not yield false out-of-control alarms. François actually suggested a "Recommended Selection of Sensitizing Rules".

François indicated that control charting alone was not enough and that action is needed to eliminate special causes and reduce variability. He talked about the value of a well established Out-of-Control Action Plan and reviewed the benefits of control charts. He then went on to talk about use of control charts for individual observations to detect instances such as rational subgrouping and the use of a rational sampling strategy. He showed us examples of Box Plots which he felt were underutilized in the industry and also explained the use of "Variance Component Analysis" (e.g. in Minitab under General Linear Models or GLM).

I think one of the better appreciated slides was the one on "Implementation of SPC in 10 Steps" which was followed up by "Control Chart Design Steps", then a very amusing review of some SPC myths, then "Traps to Successful Implementation", and finally a discussion on "A Challenge to the Shewhart Model" involving what is called serial or auto correlation. There was also an interesting discussion on argued notions amongst different industries on the true calculation of Cp based on the estimate of standard deviation.

François finished off with a very interesting "To Enhance SPC Training Curriculum" slide and then some further references. If you think this article was long, I've only touched the surface of what François presented and avoided those formulas he jotted down. The presentation went a little longer than usual but no one seemed to mind and most seemed to have truly enjoyed the session. I know I did. It made me discover some new and interesting aspects of SPC. Thank-you François!


ASQ Awards / General Assembly (April 2012)

On April 18, 2012 during our General Assembly meeting, we recognized three of our leadership team members and one company for their commitment and outstanding contributions for enhancing Quality goals and objectives of our section and the community.

Khaled Khattab, ASQ Senior Member and Awards Chair announced three awards to Peter Amsden, Stephen Jones and Sukhvinder Jutla. These members have demonstrated true leadership qualities and commitment. Please join us in thanking them for their involvement.

Pratt & Whitney Canada received a special award due to its continuous support and dedication to our section and our leadership team, where four of its employees serve as members.

Left to right: Khaled Khattab & Sukhvinder Jutla

Left to right: Khaled Khattab, Eric Hosking, Mitchell Daudier
and Sukhvinder Jutla, receiving the award on behalf of Pratt & Whitney Canada

Khaled Khattab also announced that our section will soon launch three new awards, full details will be communicated in fall 2012. The new awards are:

•Quality Award in the Service Industry
•Quality Award in Manufacturing
•Student Quality Award

6. Voice of the Customer

By Raymond E. Dyer - ASQ CMQ/OE & CQA, Voice of the Customer Chair

Survey said . . .continued

40 out of 348 members started the May 2012 online section survey (less than the 56 out of 302 members from last year), however, only 27 completed it (down from 36 from last year). There might be a variety of issues behind this (e.g. survey e-mail treated as SPAM, people too busy to respond, etc.), however, rather than analyze that, I'm just going to go with what these 27 members fed back to us. Most respondents completed the survey within 12 minutes; on average about 6 minutes.

Like last year, during our 6 June 2012 meeting, the Leadership Team used the information related to events to plan our 2012/2013 Program of Events. You'll see signs of what was ultimately chosen as potential topics in other areas of our Newsletter.

As for the all-important question "Overall, how satisfied are you with your membership in ASQ Montreal Section 0401?", of the 24 members that answered that question: none said "Not at all", none said "Not very", 2 said "Somewhat", 10 said "Mostly", 11 said "Very", 1 said "Don't know", and none said "No comment". The Leadership Team had agreed to measure our member satisfaction as (0.25 x # of “Not very” + 0.5 x # of “Somewhat” + 0.75 x # of “Mostly” + # of “Very”) divided by (# of responses - # of “Don’t know” - # of “No comment”). That would make it (0.25 x 0 + 0.5 x 2 + 0.75 x 10 + 11)/(24-1) = 84.5% (less than the 90.0% from last year). We also agreed to measure our member level of interest as (# of responses to “Satisfaction” question - # of “Don’t know” - # of “No comment”) divided by (# of responses to “Satisfaction” question). That would make it (24 – 1 – 0)/(24) = 95.8% (more than the 93.8% from last year).

We're disappointed with the drop in member satisfaction from 90.0% to 84.5%, especially after such positive feedback from this year's events, but are keeping in mind that both scores are not bad and that the measurement may be quite sensitive to the number of participants as well. Either way, we do not plan to rest on any laurels and will continue to take whatever feedback you give to do the best we can and provide you, our members, a Quality service. Meanwhile, thanks to those of you that responded and please don't wait for a survey to give us your feedback!

7. The Interview Corner

By Kostya Polinkevych

We unfortunately do not have a new interview to present in this month's Newsletter. Please check back here in September.

8. 2011-12 Planned Events

By Sukhvinder S. Jutla, 2011-2 Program Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel.   Watch the Newsletter and our web site for further details.



September 19, 2012 TBD
October 17, 2012


November 21, 2012 TBD
January 16, 2013


February 20, 2013 TBD
March 20, 2013 TBD
April 17, 2013 TBD
May 15, 2013

Proposed 2012-3 Program Topics

Quality In Education

AS9100 Rev. C PEAR (process Effectiveness Assessment and Report)

PPAP (Production Part Approval Process)

Human Factors

Special Processes & Auditing (i.e. NADCAP)

Quality in Healthcare (Initiatives & Successes)

Supplier Follow-up

Conference Event with Student Branch

Backup Themes

Outsourcing and Quality

APQP (Advanced Product Quality Planning)

Quality in Project Management

Plant Tour

To register for any event of for more information on events please contact: Sukhvinder Jutla at (450) 647-8092 or e-mail at

9. Welcome to our New Members

May 2012
Gerald Davidson
Marouan Hamdi
Sebastian Pop
Jean-Francois Renaud
Himanshu Sharma

10. Sustaining Members

ASQ Montreal Section thanks our Sustaining Members:

SC Johnson Home Storage

QMI - SAI Global

11. Other ASQ Events

ASQ Montreal Universities Student Chapter (Wednesday, October 17, 2012)

Based on the positive feedback and the success of Mentoring event held on September 29th, 2011, the ASQ Montreal Universities Student Branch has decided to hold another mentoring event this coming fall. The event will be held on October 27, 2012 at HEC Montreal.

The event will also include a Conference, with at least 4 different speakers.  More information to come in the next Newsletter

As we expect an increased demand for mentors, the Section is seeking mentors and request all senior members and members with significant work experience to sign up as mentors.

Feel free to send questions, comments and suggestions via email to Rajesh K. Tyagi.

Please visit the Student Chapter website here for more information about upcoming events and much more.

ASQ Denver Section 1300 (September 12-14, 2012)

The ASQ Denver, Colorado section will be holding the Rocky Mountain Quality Conference, at the ArvadaCcenter for the Performing Arts in Denver, Colorado, from September 12-14, 2012.  Information about this conference can be found on the section's website!

12. ASQ News

Start Thinking About November
No, this isn’t about the U.S. presidential election, this is about celebrating the work of global quality professionals with World Quality Month 2012! Now in its third year, ASQ will be partnering with member units to raise the voice of quality. If you have an event that you will be hosting in November, send us the details and we will highlight it on our World Quality Month website. Not sure what to do? Find out what other member units did last year to celebrate.  World Quality Month 2012 . . .

Have a Question? Ask the ASQ Librarian
A librarian is available to answer your research requests using ASQ’s ever-expanding library of quality resources, including journals, conference proceedings, case studies, and Quality Press publications. As an ASQ member, you receive free internal information searches and reduced rates for article purchases. Ask the ASQ Librarian . . .

Central Source for Baldrige Information
The Baldrige Resource Library was created to highlight, promote, and share the wealth of performance improvement-related information contained in the Baldrige Resource Library. Blog articles feature recent additions to the library, popular resources, and free tools that can be used by organizations of all types in their quest for excellence. Baldrige Resource Library . . .

Present at Next Year’s World Conference!
Do you have a presentation that would be of benefit to ASQ members? If so, visit the 2013 ASQ World Conference on Quality and Improvement website to submit a presentation. The conference committee is also in search of presentation reviewers. The presentation submission deadline is August 3.
Learn more . . .

13. ASQ Montreal Section Education Program 2011-2012

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: David Tozer:  (514) 694-2830,

14. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :

September 5, 2012

Consult the List of Your Executive for 2011-2012 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

15. Upgrade Your Membership to Senior Member


Why not demonstrate your professional growth and accomplishments in the quality profession by becoming an ASQ Senior Member. You will receive recognition from ASQ, additional benefits, and the opportunity of being nominated to the grade of Fellow Member, if you qualify. Go onto your profile at to complete the application on-line. You can also download the application from Or you may phone 1-800-248-1946 and request that an application be mailed to you. Apply today either by phone or on-line and get the recognition and benefits you deserve.

16. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the 2011/2012 Unemployment Program Application (July 2011–June 2012 Membership Groups) (DOC, 101 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

17. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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Pass it on

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The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
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