October 2012 (Volume 62 - Issue 7)
objective: To increase awareness,
interest, and involvement in Section activities and
|11 - Other ASQ Events||
|7 - ASQ Award for Pratt & Whitney Canada||14 - Executive Committee Meetings & Officers|
The very popular mentoring event
held this year at HEC
to Senior, Regular and Student ASQ members. The event will consist
of interaction with the Mentors, and members can ask
as many questions
as they wish.
Senior ASQ Members who wish to be a mentor should contactRajesh Tyagi at:
Tel: 514-910-6785 or 514-340-7287,
or by E-mail: firstname.lastname@example.org
(Ask about parking when you register)
Regular ASQ members and students a preregistration is required.
DEADLINE: October 15th, 2012
Space is available on first-come-first-serve basis, but may be limited.
COST: Pre-registration ($10), At the door ($20)You will need to provide your ASQ membership number at the time of registration
FOOD: Meal will be provided
PARKING: There is underground paid parking, as well as free parking on nearby streets.
Those who wish to register downtown can do so by making the payment to:
Alfred John at Concordia University.
Tel: 514-834 2732, E-mail: email@example.com
Those from HEC Montreal may register with Dr. Rajesh Tyagi.
Tel: 514-910-6785 or 514-340-7287, E-mail: firstname.lastname@example.org
As well, for this event (excluding registration) and any other upcoming ASQ Montreal 401 events, please contact:
Sukhvinder Jutla, Program Chair
Tel: (450) 647-8092
By Michael Bournazian, Eng., Newsletter Editor
On September 12, 2012, the Lakeshore General Hospital in Pointe Claire, Quebec announced that 684 patients had undergone botched colonoscopies from 2009 to 2012, and that they would be in urgent need of follow-up exams to screen for pre-cancerous or malignant lesions in their colons.
The website WebMD defines a colonoscopy as such: “An outpatient procedure during which your large bowel (colon and rectum) is examined from the inside. Colonoscopies are usually used to evaluate symptoms like abdominal pain, rectal bleeding, or changes in bowel habits. They are also used to screen for colorectal cancer.”
The hospital discovered evidence of these incomplete colonoscopies in April 2012 following a routine quality control review. A doctor who conducts a colonoscopy must probe to the end of the colon and take pictures as proof of having completed the procedure. However, the review found that the doctor in question did not take pictures showing the “landmarks” at the end of the colon, and he did not provide any additional documentation. The absence of the pictures raised doubts that the physician might have missed so-called flat lesions along the right end of the colon.
In the Quality field, we have all most likely come up against the question of “do we need to do 100% inspection?” Can sampling or reduced inspection be conducted, and under what circumstances or authority? Should products deemed “critical” or “flight safety” be immediately considered off-limits to sampling and reduced verification? It ultimately seems that each company will spell out its own rules and guidelines for their suppliers.
When it comes to colonoscopies though, this kind of procedure absolutely calls for 100% inspection. If pre-cancerous or malignant lesions can appear anywhere within the large intestine, then what ethical reason could there possibly be to not inspect approximately 1/3 of the bowel surface area? Simple answer: there is no ethical reason.
It is highly likely that a certain percentage of these 684 patients, upon re-testing, will be told that they have malignant lesions in the originally uninspected areas of their colons. Perhaps some have already died from colon cancer, given that it had not been discovered by this doctor and treated when it could have been beaten.
Furthermore: as good as it may be for the hospital to say that they discovered this issue during a routine quality control review in April 2012, how “routine” can these reviews be given that these botched colonoscopies date back to 2009? That’s 3-4 years’ worth of exams: go tell your customer that you “routinely” do quality control every few years on the processes that make their parts, and see how quickly they start re-sourcing the work!
When the name of the doctor in question was finally revealed a few days later, I personally breathed a sigh of relief. As someone who has dealt with stomach and intestinal issues for the past 12 years, I have had a few colonoscopies conducted on me at the Lakeshore General Hospital. Luckily, this doctor has never conducted any of them, and hopefully with the help of the Quebec College of Physicians, his license will be fully and completely (read: 100%) revoked.
Where have the trends of quality taken you in the past few months? Have you had the opportunity to propose a new quality tool or an improvement to the established system? Have the needs to support the present system been your main focus of late.
How do quality systems succeed? Is it due to creating the best procedure/instruction possible or having the best training program possible? Is it the commitment of the people of directly using/performing the instruction/procedure or the management personnel who establish the goals for the quality system.
The ASQ organization and your local section are always looking for ways to support members in their adventures as a quality professionals. Communicate to your section what subjects would help, e-mail/join the LinkedIn forum. We look forward to hearing from you.
By Eric Stern, ASQ Senior Member, CQA, Publicity co-chair
Had you come . . . to the Shainin System
Had you come to Chris Pinas’ presentation on the Shainin System for Quality Improvement.
It was a fast paced one, full of examples based on his experience in a variety of industries and functions he had performed. I retained some important tools available to those who want to systematically solve problems. They use recipe like methods with a statistics background – easy to teach to non-statisticians. One key component is the comparison of extremes: the Best of Best and the Worst of Worse. Non-parametric ranking tests used do not require testing of the hypothesis. Graphical methods visualise the results. Small sample sizes simplify data collection. The systematic elimination of potential causes that do not contribute to the problem is one tool. There is a constant reminder: “let the parts talk”; they are more important than the drawings.
Some advice from the practitioner: fishbone searches for the cause are not productive; the recommendation is to use the tree metaphor of root cause analysis. You must know enough to make one decision at a time and have all the facts.
The hunt for the cause that produces the greatest effect is adopted in many industries as one of the strongest tools. Almost like in crime laboratories, one eliminates suspects that do not fit the bill. While solving the problem, it is important not to seek solutions yet; instead focus on knowledge.
A simplified process for solving problems includes the following components: listen to the customer, observe the failure, measure the contrast, confirm the major influence and implement control of the major influence.
The Isoplot method of ensuring the quality of the measurements is to repeat them and by plotting to visualize the variability. The so-called Dictionary Split divides the data successively in halves until the segment is found where the problems occur. Logical Pairs capture the extremes and permit the conversion to the important candidates.
Participants are likely to look at problems from a more productive angle. The experience of long-time practitioners can help sharpen the process.
Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC, expressing his own opinions.
For networking with local quality professionals explore these groups: http://tech.groups.yahoo.com/group/Quality_Montreal/ http://www.linkedin.com/groups?gid=90170
By Raymond E. Dyer, ASQ Senior Member, CMQ/OE, CQA, Voice of the Customer & Historian
More on the 2012 Survey - Event Location and Format
On this last survey, we asked a few new questions. Two dealt with if we were to change the location of our events, the other was on the format.
To the question "Currently, we hold events at the Sheraton Montreal Airport Hotel. "Which of the following locations below would encourage you to attend more events?", we received 28 responses in all of which 9 (32%) selected Montreal downtown (e.g. Concordia University), 8 (29%) selected Montreal near a metro line (e.g. HEC), 6 (21%) selected South shore (e.g. Longueuil), 3 (11%) selected Montreal east end, 1 (4%) selected North shore (e.g. Laval), and 13 (46%) selected None of the above. Note that one could select more than one response in this case.
To a similar question oriented in the other direction. "Which of the following locations below would discourage you to attend more events as compared to the Sheraton Montreal Airport Hotel?", we received 28 responses in all of which 15 (58%) selected North shore (e.g. Laval), 14 (54%) selected Montreal east end, 14 (54%) selected South shore (e.g. Longueuil), 12 (46%) selected Montreal downtown (e.g. Concordia University), 6 (23%) selected Montreal near a metro line (e.g. HEC), 5 (19%) None of the above.
The bottom line analysis from these two questions leads us to believe more members would be discouraged than encouraged in attending event by having them held elsewhere. The areas where we might have a reasonable trade-off to explore would be with our Universities, i.e. HEC and Concordia.
One other question asked was "Would you be more likely to attend webinars?". We received 28 responses on that one of which 13 (46%) selected Yes, 9 (32%) selected No, and 6 (21%) selected No comment. While not overwhelming (some of us do like the face-to-face), holding the occasional webinar may be of interest to our membership. Section 0404 has been doing this with some success so we will likely explore it ourselves as well, stay tuned!
Thanks to those of you that responded and please don't wait for a survey to give us your feedback!
Pratt & Whitney Canada recently received a special award from the Montreal chapter of the American Society of Quality (ASQ), Section 401, which recognized contributions made by the company’s employees. With sections around the world, the ASQ provides forums for quality professionals to meet, network and share the latest information about their rapidly evolving field. Section 401 was recently named the benchmark section in Canada.
The ASQ honoured P&WC for the active role played by several employees who serve as board members for Section 401. Sukhvinder Jutla, Quality Engineer, Externals, Controls & Nacelles, is the current Section 401 Program Chair, organizing events featuring speakers from across the entire spectrum of quality disciplines. He is supported in this task by Peter Amsden, Manager, Supply Management Quality, and Eric Hosking, Senior Quality Fellow, who both work at P&WC’s Longueuil facility. Mitchell Daudier, Manager, Environment, Health & Safety – Quebec Sites, is the Section Treasurer and a former Section Chair.
P&WC has also distinguished itself through the in-house training it provides for ASQ certification courses. While the worldwide average graduation rate for ASQ certifications is approximately 50%, the graduation rate for P&WC employees is above 90%.
The ASQ’s special award was officially accepted on behalf of P&WC by Doug Purdy, Vice President, Quality. He was accompanied by the employees mentioned above, as well as several other Section 401 members: Michel Cloutier, Quality Engineer, Advanced Quality Engineering; Allan Cameron, Quality Specialist, Engine Centre, Plant 1; and Simon Chalifoux: Supervisor, Supply Chain Quality Review.
Congratulations to all of P&WC’s Section 401 members for this remarkable honour and for their ongoing commitment to quality both inside and outside the company!
Photo (left to right)
Back row: Allan Cameron, Michel Cloutier, Simon Chalifoux, Eric Hosking, Doug Purdy
Front row: Sukhvinder Jutla, Peter Amsden, Mitchell Daudier
By Sukhvinder S. Jutla, 2012-13 Program Chair
Date, time, and location will be confirmed as we progress into the year. Most events are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel. Watch the Newsletter and our web site for further details.
To register for any event of for more information on events please contact: Sukhvinder Jutla at (450) 647-8092 or e-mail at Sukhvinder.Jutla@pwc.ca.
Julius E. Ashu
Hesham Fahad Maghrabie
Alice Nadia Munyanshongore
ASQ Montreal Section thanks our Sustaining (Site) Members:
ASQ Montreal Francophone Section 404 (Wednesday, November 21, 2012)
ASQ Section 404 here in Montreal are orginizing a site visit to Filterfab in Trois-Rivieres, Quebec. This will take place in the month of November 2012. Click HERE for more information, and to sign-up for the visit, send an e-mail HERE.
ASQ Denver Section 1300 (February 6-9, 2013)The ASQ Denver, Colorado section will be holding the Rocky Mountain Quality Conference, at the Arvada Center for the Performing Arts in Denver, Colorado, from February 6-9, 2013. Information about this conference can be found on the section's website!
Your October Member Gift!
to ISO 9001?
to Cure Blindness in India—A Quality for Life™ Video
Ph.D., ASQ CQE and SSBB, Education & Audit Chair
Having ASQ certification gives you an edge in the market and can significantly increase your income.
ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.
Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.
Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.
Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.
Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.
Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.
Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.
Calendar and Registration Form
Questions? In house courses, etc.: David Tozer: (514) 694-2830, email@example.com
Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :
November 7, 2012
Consult the List of Your Executive
. . . ADVANCE TO SENIOR MEMBER
Why not demonstrate your professional growth and accomplishments in the quality profession by becoming an ASQ Senior Member. You will receive recognition from ASQ, additional benefits, and the opportunity of being nominated to the grade of Fellow Member, if you qualify. Go onto your profile at www.asq.org to complete the application on-line. You can also download the application from www.asq.org. Or you may phone 1-800-248-1946 and request that an application be mailed to you. Apply today either by phone or on-line and get the recognition and benefits you deserve.
Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.
NOTE: The following links require that you be logged into your account before you try to activate them.
Download the 2011/2012 Unemployment
Application (July 2012–June 2013 Membership Groups) (DOC, 101 KB)
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