Section 0401

November 2012 (Volume 62 - Issue 9)

Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.  Visit our web site at

1 - Next Event

8 - 2012-13 Planned Events

15 - Upgrade to Senior Member

2 - Ad / Publicité

9 - Welcome to our New Members

16 - Unemployed Member Dues 

3 - The Editor's Corner

10 - Sustaining Members

17 - Feedback/Advertising Rates

4 - A Word from Your Section Chair

11 - Other ASQ Events

5 - Had You Come to the Last Event

12 - ASQ News

6 - Voice Of The Customer

13 -  Section Education Program

7 - Our Mission Statement 14 - Executive Committee Meetings & Officers

1. Next Event


    Wednesday, November 21, 2012   


    6:00 PM


Sheraton Montreal Airport Hotel

     555 McMillan Avenue
Dorval, Quebec
H9P 1B7


Bill Wilson

Quality Assurance Manager

Alphacasting Inc.


Please join us on November 21st to hear our guest speaker present the topic of NADCAP.

Is NADCAP as frightening as you've have heard? NOT REALLY! During the presentation, Mr. Wilson will discuss its origins and purpose, and examine the subjects covered by NADCAP. He'll also walk through an example of an audit, how to start the process, the audit check sheets, the audit situation. As well, how to respond to those corrective actions on time, and pointers on some things not to say. Learn also how to respond through the web site and the levels of approval. If you’re curious, come and listen and Bill promises not to write any CARs.

2. Ad / Publicité

Bill Wilson has been a Quality Manager since 1992 in several different industries. Within those industries he has experience with manufacturing processes such as: surface finishing, printed circuit boards, welding, machining, qualification testing of ship control systems, qualification of fire suppression systems. All these manufacturing processes and qualification activities are defined and controlled by specifications for the quality and technical aspects. This experience helped prepared him for the world of NADCAP.


Cost: ASQ Members ($40), Non-Members ($50)

Supper and Parking are included.

Bring your business cards and be ready to network.

To register for any event or for more information on events please contact:
Sukhvinder Jutla
Tel: (450) 647-8092


3. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor

This month’s presentation on NADCAP (National Aerospace and Defense Contractors Accreditation Program) by Mr. Bill Wilson should prove to be very informative and interesting, especially to those who may be unfamiliar with it.

Thinking back on my own work experience, my first exposure to NADCAP was also my first exposure to what eventually became my glorious career in Quality Management.

At the time (late 90’s to be somewhat exact), I was still making a valiant effort to be a Metallurgical Engineer. The company who hired me on contract was a heat treatment facility in the Montreal area, and part of my mandate was to work with the Quality Manager and get the company through their NADCAP heat treatment audit and obtain accreditation. This was on top of other “normal” metallurgical tasks that were assigned to me.

Although my full-on Quality working life began a year later with an aerospace company in Mirabel, Quebec, the 4 months that I spent with this heat treatment company were an amazing first glance into the world of auditing, training and procedure/instruction writing. Although future employment would see these skills being used on grander scales, my initial feelings about doing this kind of work were very positive: I highly doubt I would have accepted the job with the aerospace company had it not been.

So a belated THANK YOU to the NADCAP organization for getting my Quality career up and running.

4. A Word from your Section Chair

By Bill Wilson, Section Chair

Hello Members.

November is Quality Month, a time to look at our journey in quality, whether you are at the start or close to the end of your career. Take some time to plan a new course or share an experience with someone. Your ASQ section is always looking for sources to share experiences and for information to share with our members. Help this to be a memorable Quality Month for yourself or someone else. Have a good month and as always would be happy to hear from you.

Give me your feedback by e-mail

5. Had You Come to the Last Event

By Raymond E. Dyer, ASQ Senior Member CMQ/OE & CQA, Voice of the Customer Chair

Had you come . . . to the ASQ Mentoring Event

On October 18th, several experienced ASQ members met with students from HEC Montreal and Concordia University. The event was organized by the ASQ Montreal Universities Student Branch and was appreciated by both "mentors" and "mentees". However, some clarifications may be in order.

The definition of Mentoring is not always well understood or even agreed to. Wikipedia suggests that mentorship is a personal developmental relationship in which a more experienced or knowledgeable person helps to guide a less experienced or knowledgeable person. It goes further to state that true mentoring is more than just answering occasional questions or providing ad hoc help; it is about an ongoing relationship of learning, dialog, and challenge (ref.

So, from the standpoint of several experts, this event was not a complete mentoring exercise per se. It was more like "Speed mentoring" insofar as the "more experienced or knowledgeable persons" and the "less experienced or knowledgeable persons" were there but the "ongoing relationship of learning, dialog, and challenge" element remains to be seen. The formula involved four tables where mentors and mentees were split roughly evenly. Topics were open for discussion meaning each table could quite likely have a different venue. Then, after a certain amount of time, students moved onto the next table while mentors stayed where they were (we are older after all). These sessions were preambled with a few presentations including Dr. David Tozer (ASQ Montreal Section 0401 Education Chair) talking about ASQ certifications and Yatin Khurana (past ASQ Montreal Universities Student Branch Co-chair) sharing some of his Quality learnings.

While some basic principles of mentoring were there, it was more like an excellent, well structured, networking event. Many of the experienced ASQ members claimed to have enjoyed and learned something themselves. Yes, there were discussions on what ASQ certification options were best to pursue, how to get Quality related jobs in certain areas, what it's like to work in Quality, etc. As a matter of fact, three of the students I met have since connected with me via LinkedIn, one sent me her CV, and one was advised to join the "PMI-Montreal" LinkedIn group to see more local project management opportunities.

So, will all this flurry of activity following the event really count as "ongoing relationship of learning, dialog, and challenge"? Not likely. However, having these experienced Quality professionals and these educated Quality students share experiences and knowledge was a great opportunity to network and build the foundations for what might eventually become more sustained mentoring in the future. Time will tell. As far as I'm concerned, and from the feedback we received, it's an exercise worth repeating.


NOTE: Eric Stern who normally writes this section opted out this time around, given his direct participation in the Mentoring event.

Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC, expressing his own opinions.
For networking with local quality professionals explore these groups:

6. Voice of the Customer

By Raymond E. Dyer, ASQ Senior Member CMQ/OE & CQA, Voice of the Customer Chair

Our LinkedIn group is now called "ASQ Montreal Quality Network - Réseau Qualité ASQ Montréal"

In order to better reflect the bilingual nature of our Montreal Quality community, we've changed our LinkedIn group's name from "ASQ Montreal Quality Networking Group" to "ASQ Montreal Quality Network - Réseau Qualité ASQ Montréal". The group was always intended to be shared by both Montreal based sections and have bilingual input as well. Well known ASQ Montréal francophone Section 0404 members have been commenting in the group for quite some time now, e.g. Marcel Charbonneau, Rosaire Ratelle, and more recently Denis Pronovost. Now we have a truly bilingual group identity which is now also managed by both sections. We trust this will encourage further networking amongst our local network of Quality professionals.

To join the group, you’ll need a LinkedIn account (see for more information) and then you’ll need to go to Please follow the following ground rules when using this group:

•Keep discussions pertinent to the Quality field and respectful.
•Publicity of Quality related events can be posted under "Discussions", but those not related to Quality are to be posted under "Promotions".
•Publicity, be it Quality related or not, is to be posted under "Promotions".
•Job postings or those seeking a job and wishing to post their services are to do so under "Jobs".

ASQ section administrators of the group reserve the right to:

•Remove content deemed inappropriate.
•Remove and even block members from access to the group if clearly deemed disruptive; especially if involved with continuous SPAM or disrespectful comments.
•Remove content deemed no longer of ongoing interest, e.g. passed events or very old discussions with no further updates.
•Move discussions to the "Promotions" or "Jobs" sections if this is where they should have been posted in the first place.

We're looking forward to making this group an effective catalyst for networking amongst Quality professionals and interested individuals within our community. If you have any questions or comments regarding this group, please contact me. Thank you for your involvement!

7. Our Mission Statement

By Raymond E. Dyer, ASQ Senior Member CMQ/OE & CQA, Voice of the Customer Chair

Our Leadership Team has been wondering how well we're perceived as living up to our Mission Statement and if it still captures everything it should. Several of us think it's pretty good, others think it needs a stronger statement but are still struggling to suggest what should change. Below is our current ASQ Montreal Section 0401 Mission Statement:

To promote and enhance the quality profession by providing support to our Section membership, offering information, educational programs and events, and promoting the awareness and value of quality in the community.

So what do you think? As members of the section, is this what you feel we should strive to accomplish? If so, how well do you think we're doing and what could we do better? If not quite right, what would you change? We're looking forward to your feedback. Thank you for your involvement!

8. 2012-13 Planned Events

By Sukhvinder S. Jutla, 2012-13 Program Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel.   Watch the Newsletter and our web site for further details.



January 30, 2013 Supplier Follow-up
February 20, 2013 Quality in Healthcare (Initiatives & Successes)
March 20, 2013 PPAP (Production Part Approval Process)
April 24,  2013 AS9100 Rev. C PEAR (Process Effectiveness Assessment and Report)
May 15, 2013 Human Factors
July 2013 **Golf Tournament**
September 18, 2013 TBD
October 16, 2013 TBD
November 20, 2013

To register for any event of for more information on events please contact: Sukhvinder Jutla at (450) 647-8092 or e-mail at

9. Welcome to our New Members

Mario Bartali
Shawn Bruno
Peter J. Connolly
Pierre Gaudet
Mashuda Mulk
Venkata Subramanian Narasimhan
Navdeep S. Shergill
Min Zhang

10. Sustaining Members

ASQ Montreal Section thanks our Sustaining (Site) Members:

SC Johnson Home Storage

QMI - SAI Global

11. Other ASQ Events

ASQ Montreal Universities Student Chapter (Thursday, November 22, 2012)

Date: Thursday, November 22, 2012, 16h00-17h00

Title: "Supplier Quality Management - One Approach To It"

Speaker: Mr. Raymond E. Dyer (Corporate Quality Manager of IEC Holden Inc., ASQ Montreal Section 0401 Voice of the Customer & Historian / "Voix du client" pour l' ASQ Montréal francophone Section 0404

What if you're assigned to manage the Quality of your suppliers? How do you go about it? How do you find suppliers? How do you pick good ones? Once you've picked them, how do you ensure they keep providing you the products &/or services you need?

Organizations have been dealing with suppliers for many years now so the science has been around for quite some time. However, in order to reduce costs and increase productivity, the supply chain has expanded and grown much more complex and also quite a bit riskier. Several factors come into play: economic, environmental, cultural, language, time zones, distance, etc. Another phenomenon is the outsourcing of what you used to do, in part or sometimes completely often involving the sharing of intellectual property and introducing even more risk elements to consider. There are quite a few mechanisms available but does one really need to use them all? Does one size/approach fit all?

What are the basic tools of the trade that one should consider and how far do you go in implementing these various mechanisms?

Raymond Dyer will deliver a simplified version of Supplier Quality Management; some basic tools and guidelines as to if they should be used and, if so, when to use them.

Biography: Raymond E. Dyer has over 30 years of experience in complex industries including explosives, chemicals, telecommunications, some aerospace, and now contract manufacturing of electric motors. He has held positions in product development and management, purchasing and quality management and has frequently been called on to conduct various training sessions and work with cross functional groups within his organizations. Ray has also taught Quality courses at HEC Montréal. He has been a member of the ASQ since 1993, an ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) since 1996, an ASQ Certified Quality Auditor (CQA) since 1997, and a senior member since 2001. He has held several positions on the Executive Committee (Leadership Team) of the ASQ Montreal Section 0401 and is now also involved with ASQ Montréal francophone Section 0404. Ray has a B.Sc. in Biochemistry, an MBA in Strategic Management, and a Post MBA Graduate Certificate in Management .

Location: Room number 3.309 EV Building (EV 3.309), 1515, Ste. Catherine West, H3G 2W1, Concordia University.

Registration: The event is free of cost; however, please confirm your participation in the event by sending an email to Dr. Anjali Awasthi at

ASQ Montreal Francophone Section 404 (Wednesday, November 21, 2012)

ASQ Section 404 here in Montreal are orginizing a site visit to Filterfab in Trois-Rivieres, Quebec.  This will take place in the month of November 2012.  Click HERE for more information, and to sign-up for the visit, send an e-mail HERE.

ASQ Denver Section 1300 (February 6-9, 2013)

The ASQ Denver, Colorado section will be holding the Rocky Mountain Quality Conference, at the Arvada Center for the Performing Arts in Denver, Colorado, from February 6-9, 2013.  Information about this conference can be found on the section's website!

12. ASQ News

ASQ’s The 10 Commandments of Quality
"Thou shall not waste." OK, maybe that’s not one of them, but if a quality professional wants to lead their business along the path of continuous improvement, they should follow the 10 Commandments of Quality. Courtesy of Quality Progress’ Quality Classic series.
The 10 Commandments of Quality . . . .

What Is the Biggest Challenge Facing Quality Today?
As part of the World Quality Month celebration, there is a new poll question this week that asks what the biggest challenge facing quality is today. Submit your response, and then check back later to see the poll results!
World Quality Month poll . . .

Moving Quality Out of the Silos
Can the Star Point structure, originally developed by Charles Krone in a P&G plant 30 years ago, remove silos in an organization? Find out by reading this blog post by Deborah Mackin, an Influential Voices blogger.
Read the blog post . . .

Giving the Gift of an ASQ Membership
Here’s another reason to be excited about World Quality Month. During the month of November, you can give the gift of ASQ membership to someone you know! This individual will enjoy all of the benefits of ASQ membership for six months at no cost.
Give the gift of ASQ membership . . .

13. ASQ Montreal Section Education Program 2012-2013

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: David Tozer:  (514) 694-2830,

14. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :

December 5, 2012

Consult the List of Your Executive for 2012-13 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

15. Upgrade Your Membership to Senior Member


Why not demonstrate your professional growth and accomplishments in the quality profession by becoming an ASQ Senior Member. You will receive recognition from ASQ, additional benefits, and the opportunity of being nominated to the grade of Fellow Member, if you qualify. Go onto your profile at to complete the application on-line. You can also download the application from Or you may phone 1-800-248-1946 and request that an application be mailed to you. Apply today either by phone or on-line and get the recognition and benefits you deserve.

16. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the 2011/2012 Unemployment Program Application (July 2012–June 2013 Membership Groups) (DOC, 101 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

17. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

Advertising Rates 


 ASQ Member



First Ad



Regular size



Small size



10% discount  for 2 to 7 issues
25% discount for 8 issues (full year) 

Contact Michael Bournazian for more information

Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to and revise your profile to add mailings from your section.

How to Opt Out.

This e-mail is being sent in the course of normal Montreal Section  business to the e-mail address of record. We are not responsible for forwarded e-mails. If you no longer wish to receive e-mail communications from the Montreal Section (your section) of ASQ, please visit your ASQ account to unsubscribe or reply to this message, indicating Opt Out in the e-mail body and in the title.

Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, ASQ has suggested limitations about how many e-mails may be sent to the section members each month. This does not extend to career notifications.