Section 0401

March 2013 (Volume 63 - Issue 3)

Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.  Visit our web site at http://www.asqmontreal.qc.ca/

1 - Next Event

7 - Proposed Slate of Officers

13 - Section Education Program 

2 - Ad / Publicité

8 - 2012-13 Planned Events

14 - Executive Committee Meetings & Officers 

3 - The Editor's Corner

9 - Welcome to our New Members

15 - Recertification

4 - A Word from Your Section Chair

10 - Site Members 16 - Unemployed Member Dues

5 - Had You Come to the Last Event

11 - Other ASQ Events

17 - Feedback/Advertising Rates

6 - Voice Of The Customer

12 - ASQ News

1. Next Event


    Wednesday, March 20, 2013


    6:00 PM


Sheraton Montreal Airport Hotel

     555 McMillan Avenue
Dorval, Quebec
H9P 1B7

How to Perform Successful Trials: The Foundation of Design of Experiments

Martin Carignan


Différence, Consulting in Statistics


Please join us on March 20th to hear our guest speaker present the topic of how to perform successful trials: the foundation of design of experiments.

What are the most important factors impacting a production process? Which type of advertisement will result in the largest amount of sales? What are the parameters (font type, font size, background, etc.) affecting the readability of a presentation? What are the factors affecting the contrast of the X-ray film in a hospital in order to minimize losses? Those are all questions that could be answered by performing trials. Of course, there are multiple ways in which trials can be performed; some better than others.

This workshop will introduce you to the basic principles of successful trials through case studies. The presenter will also share his experience in designing, performing and analyzing multiple trials in different contexts. You can be sure you will leave this workshop/presentation with practical knowledge that could change the way you design your next trials.

2. Ad / Publicité

Martin Carignan is a consultant with sixteen years of experience in the field of industrial statistics and performance improvement. He holds a Bachelors degree in Mathematics (actuarial science), a Masters degree in Statistics from Université de Montréal, and a MBA from Université de Sherbrooke.

He began his career as a statistician in a pulp and paper company, and he is currently working as a consultant in partnership at Différence, Consulting in Statistics. He has trained hundreds of people in Lean Six Sigma and different statistical methods and tools for continuous improvement in Canada, the United States and Europe. He has been involved as an expert within multidisciplinary teams in several projects aiming at reducing variation. He has developed statistical tools for performance monitoring and decision support. He also acts as a coach for people who perform continuous improvement projects and statistical analysis.

ASQ Members ($40)
Non-Members ($50)

NOTE: For students wanting to get to the Sheraton Hotel, you can easily take the STM Express City Bus 747 which will drop you off at the Pierre Elliott Trudeau airport.  After which, you may take the Sheraton's free shuttle to get to the hotel.  Click HERE for more details.
After the meeting, an ASQ member will often be available to drop off a student at a nearby bus or metro station.

Bring your business cards and be ready to network.

To register for any event or for more information on events please contact:
Mr. Sukhvinder Jutla
Tel: (450) 647-8092


3. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor


My last Newsletter piece on Supplier Satisfaction was basically me putting forward my opinion on the subject, essentially in the hopes that some of you will read it and develop your own ideas and opinions on it.

Within a week of me writing it, the company I work for started conducting working group sessions entitled “Customer First”. These sessions were conducted in groups of about 10 employees, and were meant for us to hear the voices of our customers, and then to discuss ways in which we can improve as a company to improve customer satisfaction. And when I say “hear the voice of our customers”, I mean that literally: we were shown videos of actual customers giving their opinions of our company, and how good and bad we do things. Pretty humbling and frustrating when you feel like you are already trying your best at everything.

At first, we were shown the negative comments from the customers. This was supposed to drive the next portion of the session, which was a structured brainstorming to talk about how we can improve our practices in order to improve customer satisfaction. At one point, the session leader asked everyone to write down what we felt the business needs to do more of, or concentrate more on.

Having just let my feelings known about supplier satisfaction in the Newsletter, I put my money where my mouth is and wrote that down on my slip of paper, along with a brief explanation of what I meant by supplier satisfaction.

To no surprise on my end, the session leader read my submission to the group and then said (with a quizzical look in his eyes): “Can you explain that further Mike, I don’t quite understand?” “No problem” I said, and proceeded to expound on my theory to the group. Hopefully, I made a convincing case that by improving how we deal with our suppliers, we can then have a trickle-down of that positivity to our customers. And since we as a business only do assembly work of the product that our suppliers manufacture, it is even more vital that we are in good ways with our suppliers.

In the end, my ideas and opinions, along with those of the 9 other employees in my session, were collected and will be reviewed by the powers that be, along with the ideas and opinions of the many others who participated in similar sessions.

So how much of an impact will my little spiel on supplier satisfaction have in the end? Who knows for now, but I believe I presented a valid and important viewpoint, and at a minimum that’s good enough for me. As Mark Twain once said: “Always do right. This will gratify some people and astonish the rest”.


What do you think?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

4. A Word from your Section Chair

By Bill Wilson, Section Chair

A conversation about calibration with someone in the machine shop quickly lead to the question: what does Quality Assurance do? After a quick response that lasted as long as the coffee break would allow (establishing processes, writing procedures, setting goals, measuring progress and acting upon results), it left me wondering how many more persons had no idea or the wrong idea of what I do, in a sense what we do as quality practitioners. Despite all the hard work, there sometimes seems to be a disconnect between the Quality department and the people performing the work.

For each of you, what is the job of quality? How is shared with the entire organization with a goal of better understanding and cooperation, moving in the direction of continual improvement. Let us know.

Give me your feedback by e-mail

5. Had You Come to the Last Event

By Gordon Ayotte, ASQ Director at Large

Had you come . . . Quality Management Process Measures & Workforce Mobilization

Had you come to our last ASQ event, you would have had a great opportunity to learn about "Quality Management Process Measures & Workforce Mobilization".  As well,  in addition to the great networking opportunities with industry professionals, you get a chance to discuss many quality topics with people who have actually applied these with success in different applications, and how you could apply these tools in your work to get concrete results with little or no previous experience.  And finally, enjoy a great meal!

Mr. Marquis presented how he developed Quality Management Process Measures for an organisation now registered to FOUR International Standards: AS9100C, ISO 13485, ISO 14001 and ISO 9001. He also described how the workforce is informed and mobilized to support the company's excellent achievements. A case study was also provided on a customer complaint.  Mr. Pierre Marquis presented his material in a refreshing manner.

Before joining GGI International, Pierre worked as VAVE Project Manager from 2001 to 2009 at Sanmina-SCI (SANM) in Montreal, an Electronics Manufacturing Services multinational. He was also the Worldwide Quality Prime for the Nortel account during the same period and completed a Six Sigma Black Belt certification. From 1995 to 2000, his responsibilities at SANM involved management of Engineering, Training, Stores and Quality.

For those considering a career as a Quality Professional, I not only encourage you to join as a member but you should also consider taking courses and/or obtaining certification from ASQ in order to get recognition for your expertise and qualifications. We are always interested in your comments and feedback regarding how your ASQ section can serve you better, so please do not hesitate to contact us.

NOTE: A thank-you to Gordon Ayotte for contributing to this month's "Had You Come . . . " section, as Mr. Eric Stern could not make the February presentation by Mr. Marquis.

Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC, 
expressing his own opinions.
For networking with local quality professionals explore these groups: http://tech.groups.yahoo.com/group/Quality_Montreal/ http://www.linkedin.com/groups?gid=90170

6. Voice of the Customer

By Raymond E. Dyer, ASQ Senior Member CMQ/OE & CQA, Voice of the Customer Chair

2013 Section Survey and ASQ Career Center

We're finishing the last arrangements for the planned mailing of roughly 300 pre-posted, postcard-sized, hard-copy, section surveys to our members. It shouldn't take long to complete: remember, they're postcard-sized! It's really important we get your feedback so we can learn and improve our activities. When you receive it, please participate. We're looking forward to your responses. Thank-you for helping your ASQ section!

Also, we've had some comments about ASQ's (not our section's) Career Center web site. Let's start with some basics you can build on. To get to ASQ's Career Center web site, go to http://careers.asq.org/jobseekers/myaccount/index.cfm. You should come to a "MY ACCOUNT" page. If you already have an account (Note: this is not the same as your ASQ account), click on the blue "SIGN IN" link to the right. If not, click on it anyway and then click on the "Create New Account" link on the bottom of the SIGN IN web page and follow the instructions to create your new account. Note: your account will have to be an e-mail account.

From there, simply navigate. It's pretty much like many job websites where you can post your CV, search for job opportunities registered with ASQ, etc. I checked it today (March 10, 2013) and there were 996 jobs posted. You can trim down your search by clicking on "ADVANCED SEARCH". From there, you can trim down by (1) State/Province (sadly, no postings for Quebec right now), (2) Discipline, (3) Level, (4) Type, (5) Country (there were 35 postings for Canada), and (6) Education. You can see the filter options with no entries by clicking on the "Show" button next to the "Hiding filters with no jobs posted", e.g. for when you want to "SAVE SEARCH AS A JOB ALERT". I have one such very simple job alert called "Quebec jobs" which lists all jobs with State/Province = Quebec. I normally get an e-mail when one surfaces. Honestly, very little shows up for Quebec making the ASQ Career Center not all that effective for those seeking job opportunities in the Montreal area. I'll talk more on other such job sites in future articles having used a few last year. Meanwhile, please contact me for questions &/or comments.

Give me your feedback by e-mail

7. Proposed Slate of Officers (January - December 2014)

By Inteaz Alli, Ph.D. FASQ, FCIFST, ASQ CQA & CHA, QMSLA, Nominating Committee Chair

In accordance with Sections 5.4 and 6.1 of the Section Operating Agreement, the Montreal Section 401 Nominating Committee comprising of N. Dickinson, R. Dyer, D. Tozer, and I. Alli (Nominating Committee Chair), proposes the following Slate of Officers for January 1, 2014 to December 31, 2014:

Chair: William (Bill) Wilson
Vice- Chair: Francois Pageau
Secretary: Hong Ping (Holly) Zhao
Treasurer: Eric Hosking

To nominate a different slate of officers or obtain further information, please contact Inteaz Alli at inteaz.alli@mcgill.ca; alternate nominations for Section Officer positions can be made by petition of at least 10 members of the Section.

Please note that to hold a Section Officer position, one must be a member of the Section in good standing.

8. 2012-13 Planned Events

By Sukhvinder S. Jutla, 2012-13 Program Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel.   Watch the Newsletter and our web site for further details.



April 24, 2013 Annual General Assembly plus our feature presentation
AS9100C: Risk Management as it applies to the Aerospace Supply Chain
May 15, 2013 Human Factors
July 2013 **Golf Tournament**
September 18, 2013 TBD
October 16, 2013 TBD
November 202013 TBD
January 2014 TBD
February 2014 TBD
March 2014

To register for any event of for more information on events please contact: Sukhvinder Jutla at (450) 647-8092 or e-mail at Sukhvinder.Jutla@pwc.ca.

9. Welcome to our New Members

Mostafa Badakhshian
Sheshank Bhanuri
Khalil Elhadaoui
Tarun Khatri
Nicoleta Roman
Suken G. Shah
Tareq Shahwan
Karisha Trotman-Welch
Ruchik John Vaghela
Nikhil Kumar Varma

10. Site Members

ASQ Montreal Section thanks our Site Members:

SC Johnson Home Storage

QMI - SAI Global

11. Other ASQ Events

ASQ Montreal Francophone Section 404 (Thursday, March 14, 2013)

The ASQ Francophone Section 404 will be organizing an industrial event to the company Produits Alimentaires VIAU in Laval, Quebec (March 14, 2013).  To register for the event, click HERE.

ASQ Ottawa Section 407 (Wednesday, March 20, 2013)

The ASQ Ottawa Valley Section 407 will be having their next event on Wednesday, March 20, 2013.

Great Leaders and Great Processes: the Diverse Organization and Excellence

Ron Higgins, President, the WREN Group, will explain the meaning of diversity. He will show how diversity and diverse organizations and excellence can be complimentary to each other and lead an organization to excel. We all know there are many programs for quality and excellence but when it boils right down to it the driving factors are great leaders and great processes.

PLACE: Centurion Conference & Event Center, 170 Colonnade Road, Nepean, ON. K2E 7J5 (613 727 1044)
FOOD: Buffet Style Dinner 6:00 p.m. To 7:00 p.m. ($20.00 Cash only). Students who do not wish to take part in the dinner and networking may arrive at 6:45 for the 7:00 presentation - $5.00 at the door.
TIMES: Networking 5:30 p.m. to 6:00 p.m. Buffet Style Dinner 6:00 p.m. to 7:00 p.m. Presentation 7:00 p.m. to 9:00 p.m.

For full information and to register for the event, click HERE.

12. ASQ News

Get WCQI Early-bird Pricing
With the 2013 World Conference on Quality and Improvement right around the corner, make sure to register by March 14 to receive the discounted, early-bird pricing. This year’s WCQI focuses on using quality to produce results in a wide range of fields and industries. With an extensive variety of topics covered, it doesn’t matter what your background or expertise is, there will be something for you. With more than 100 sessions to choose from, the 2013 WCQI is the premier event of the year for sharpening your quality and improvement skills.
View the 2013 WCQI page . . .

February Roundup—Risk and Failure in Quality and Science
“It is interesting how the February ASQ Influential Voices topic has moved from addressing the fear of failure to the discussion of managing risk,” writes blogger Scott Rutherford in his second blog topic addressing failure. What started as a discussion about teens’ fear of risk and failure—as noted by a recent ASQ survey—turned into a conversation about how quality professionals manage risk.
Read A View from the Q . . .

Quality Tools, Processes Lead to Customer Safety—A Quality for Life™ Video Story
Since 1984, the Alexandria National Air and Steel Company has been diligently using quality tools and methodologies across the company. Not only has this contributed to the company's success—as quality manager Mamdouh Gomaa explains—their focus on quality has also led to higher quality standards in the Egyptian steel industry, and a safer product for their customers and for the Egyptian people.
Watch the Quality for Life video . . .

See Baldrige Award Recipients Share Best Practices
Attend the 25th Annual Quest for Excellence Conference to hear former Baldrige Award recipients share best practices in each of the Baldrige categories, as well as answer personal questions. The conference is being held April 7 – 10 at the Marriott Baltimore Waterfront in Baltimore, MD. Advance registration is due March 11, so sign up today to receive the discounted price.
Quest for Excellence Conference . . .

13. ASQ Montreal Section Education Program 2012-2013

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: David Tozer:  (514) 694-2830,


14. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :

April 3, 2013

Consult the List of Your Executive for 2012-13 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

15. Recertification

Is Your Recertification Due?

Look at your wallet card to see when your present certification is due to expire. If it says June 31, 2013 you are in time. Get your journal, with supporting objective evidence (you should know what that is) to me before the end of December 2013. If it says that you were due in December 2012 then you have until the end of June 2013 to submit your journal or it will lapse.

Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps, (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Your name is on it and no one else’s. It is portable and you can bring the recognition to your next company. Remember how hard you had to study for it? If you let it lapse you must rewrite the exam. Do you know where you will be employed in a year or so? Well congratulations if you do because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost of $59 USD to renew one certification is much less than it would to rewrite. If you are unemployed, then contact ASQ directly at 1-800-248-1946. Ask for “Recertification” then explain your unemployment situation to them. You may be able to have your due date extended. But at $59.00 that is not really that much if it will help land your next job?

If you are a member of Section 0401 Montreal, then contact Norman Dickinson at certification@asqmontreal.qc.ca or at 514-334-6102 to find out where to send your journal. If you are NOT a member of Section 401, then contact ASQ directly at 1-800-248-1946.

16. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the Unemployment Program Application (July 2012–June 2013 Membership Groups) (Microsoft Word document, 101 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

17. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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10% discount  for 2 to 7 issues
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Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site: www.asqmontreal.qc.ca
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to www.asq.org and revise your profile to add mailings from your section.

How to Opt Out.

This e-mail is being sent in the course of normal Montreal Section  business to the e-mail address of record. We are not responsible for forwarded e-mails. If you no longer wish to receive e-mail communications from the Montreal Section (your section) of ASQ, please visit your ASQ account to unsubscribe or reply to this message, indicating Opt Out in the e-mail body and in the title.

Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, ASQ has suggested limitations about how many e-mails may be sent to the section members each month. This does not extend to career notifications.