Section 0401

June 2013 (Volume 63 - Issue 6)

Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.  Visit our web site at

1 - Next Event

7 - 2012-13 Planned Events

13 - Section Education Program 

2 - Ad / Publicité

8 - The Interview Corner 

14 - Executive Committee Meetings & Officers 

3 - The Editor's Corner

9 - Welcome to our New Members

15 - Recertification

4 - A Word from Your Section Chair

10 - Site Members 16 - Unemployed Member Dues

5 - Had You Come to the Last Event

11 - Other ASQ Events

17 - Feedback/Advertising Rates

6- Voice Of The Customer

12 - ASQ News

1. Next Event


Date: Friday, July 5, 2013
Time: Day and Evening
Place: Base de Roc

2870, Base de Roc
Joliette, Quebec
J6E 3Z1

The ASQ Quebec sections, Montreal 401 and Montréal Francophone 404, invite you to their yearly golf tournament on Friday, July 5, 2012.

Do not wait: register yourself alone or with one or two colleagues/friends, and be paired up with other quality professionals or create your own foursome.

After playing golf, join everyone on the deck for a drink in a relaxing and enjoyable environment.  Continue the evening with a delicious dinner and discussions around the table, and be there for the prize ceremony!

2. Ad / Publicité

Please note that you can also come only for golf or only for dinner.

Commandites disponibles / Sponsorship opportunities
Roger Pelletier: 514-476-5956 ou
Chantale Simard: 514-941-5695 ou
Ovide Côté: 514-354-8006 ou cellulaire: 514-771-8006

Should you or your company wish to assist with sponsoring this event please contact:
Roger Pelletier: 514-476-5956 ou
Chantale Simard: 514-941-5695 ou
Ovide Côté: 514-354-8006 ou cellulaire: 514-771-8006

3. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor

As another "season" of ASQ Newsletter activity ends, I would like to say thanks to all of you for reading.  And as always, your feedback is appreciated.

And once again, the first Friday in July brings the annual golf tournament in collaboration with the ASQ Montreal Francophone chapter.  See the above section for all the pertinent details.

Looking forward to September 2013, the Leadership team has already gone through the process of choosing the potential topics for next season's dinner presentations.  This time around, we had to deal with a September 2013 to November 2014 calendar, so many more choices were on the table (literally, see photo below!).

In the end, we came up with the following list of topics:

Risk Management / Analysis
Quality in Health Care
Business Continuity Standards
Measurement Uncertainty
Pecha Kucha Event
Standardization Process
Continuous Improvement
Deployment of PPAP
Human Factors . . . continued
Selling / Influencing
Counterfeit parts
Networking Advice

We also discussed the possibility of making some of these panel discussions, and perhaps even webinars.  As well, effort will go into trying to organize a plant tour.  Of course, the yearly golf tournament will still happen in July, and there was talk of perahps a bowling tournament as well.

Any feedback?  Click on the link in the bottom right corner of this section and let me know.

Thanks and have a quality summer!

4. A Word from your Section Chair

By Bill Wilson, Section Chair

Hi everyone.

The good weather has arrived with the invitation of relaxing outside in the sun, when it actually arrives. There are times when all things feel rushed and there is little time for much else. Between maintaining what has been created and pushing ahead to improve creating better systems.

Remember to take some time during the day to relax and don’t let that deadline make you crash and burn. So take a deep breath, keep going and enjoy the summer.  See you all in September.

Give me your feedback by e-mail

5. Had You Come to the Last Event

ordon Ayotte, ASQ Director at Large

Had you come . . . Human Factors

Had you been at the ASQ 401 Event in May, not only would you have benefited from a Great Networking opportunity to meet Quality Professionals from various organizations, but you would have learned about Human Factors and the “Dirty Dozen” now used by various industries.  Mr. Gregory Blanc, a safety and technical training consultant, certified Aircraft Maintenance Engineer (AME M1/M2) was an excellent and dynamic presenter.

The concept of Human Factors is a multi-disciplinary approach about the interaction of humans with their working and living environments.

Mr. Blanc's presentation on Human Factors and what Aerospace can teach us about avoiding human errors in our workspace was very enlightening, and we all walked away with learning something that could be applied the very next day in our organization.

The presenter took us down memory lane with a list of historical disasters such as the Titanic in 1912 to more recent events such as the Costa Concordia, that could have been avoided had the concepts of Human Factors been applied:

  • Accidents are not the result of a single event
  • Complex systems rarely fail without warning
  • Past success brings complacency
  • Technology outpaced judgement
  • Leaders fail to plan for the worst

Please join us next fall when ASQ 401 Section resumes its monthly events!


For networking with local quality professionals explore these groups:

6. Voice of the Customer

By Raymond E. Dyer, ASQ Senior Member CMQ/OE & CQA, Voice of the Customer Chair

2013 Section Survey Completed

We received 54 responses in all this year. This is almost as much as the last two years combined (32 in 2011 and 26 in 2012). Considering we voluntarily removed 23 Leadership Team members from the survey, this means the response rate of 18% is even more impressive.

Regarding "topics/fields of interest preferred at Section events", Professional Development and Quality Systems were still rated highest. Regarding "what prevents/discourages from coming to section events" the highest responses remained Location and Subjects.

The draw attracted 49 participants (91% of respondents). Of the 46 that were identified members (3 did not enter a correct member number), 21 were full or regular members, 11 were senior members, 10 (21%) were student members, and 4 were associate members. The winner of the draw for the $50 Amazon gift card was Student Member Iman Majdi. We will be making arrangements to send Iman the gift shortly.

The Member Satisfaction ratio finished at 75%. The drop is suspected to be due, in part, by the planned removal of Leadership Team participation in the survey. This is not where we'd like it to be but it does indicate that, on average, members are Mostly satisfied with their membership.

For those that replied, thank-you for helping your ASQ section. We did use some of the feedback received to plan out our 2013/2014 Program.

7. 2012-13 Planned Events

By Sukhvinder S. Jutla, 2012-13 Program Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel.   Watch the Newsletter and our web site for further details.



September 18, 2013 TBD
October 16, 2013 TBD
November 202013 TBD
January 22, 2014 TBD
February 19, 2014 TBD
March 19, 2014 TBD
April 16, 2014 TBD
May 21, 2014 TBD
July 4, 2014 Golf Tournament
September 17, 2014 TBD
October 15, 2014 TBD
November 19, 2014

To register for any event of for more information on events please contact: Sukhvinder Jutla at (450) 647-8092 or e-mail at

8. The Interview Corner

By Kostya Polinkevych, Ph.D, CSQE, ASQ Senior Member

We unfortunately do not have a new interview to present in this month's Newsletter. Please check back here in September.

9. Welcome to our New Members

MAY 2013
Dany Halle
Elnaz Moein Namin
Vishal Sharma
Gurvir Singh
Tavia J. Tolleson

10. Site Members

ASQ Montreal Section thanks our Site Members:

SC Johnson Home Storage

QMI - SAI Global

11. Other ASQ Events

ASQ Montreal Universities Students Branch (P&WC Field Trip - April 29, 2013)

The Montreal Universities Students Branch successfully held a field trip to Pratt & Whitney Canada in Longueil on April 29th, 2013, with the generous help of Eric Hosking from Pratt & Whitney (and colleagues) and student leaders (Nikhil Varma and Selvakumar Raju) who helped organize this trip. In total, 34 students from Concordia University and HEC Montréal participated. Participants had an interest in pursuing a career in quality technology & management areas.

Once arriving at the campus of Pratt & Whitney Canada and completing the security clearance procedures, Dr. Rajesh Tyagi (Counselor) introduced the Student Branch activities to other students and to Pratt & Whitney Canada. Some of students also pointed out some constrains that have prevented them from attending the section 401 monthly events, mainly with regards to transportation to and from the venue and amount of the attendance fees were discussed. Students also provided other suggestions and identified a few topics of interest that students would like to have discussed in order to enjoy the benefits of ASQ membership, such as certification training courses, creation of internship database, lean production courses, career networking opportunities, and holding a case competition.

During the second part of the workshop, a few select quality professionals from Pratt & Whitney Canada, representing different aspects of quality, shared their perspectives and experiences. Topics included:  supplier quality management, advanced product quality planning, environment/health/safety, reliability and warranty tools. Performance enhancement at Pratt & Whitney Canada is called the Achieving Competitive Excellence institutive (ACE). ACE has been implemented for both the internal and external supply bases. Towards the end, students were given an opportunity to network with Pratt & Whitney professionals.

Students filled out feedback questionnaires provided by Pratt & Whitney Canada. Students thanked the professionals from Pratt & Whitney Canada for providing this opportunity to interact with industry professionals. The Student Branch plans to hold similar visits to other sites and also will hold its Mentoring Event in the Fall of 2013.

Min Zhang and Khosro Noshad

ASQ Ottawa Section 407 (Wednesday, June 19, 2013)

Using Taguchi’s Design of Experiments to dramatically reduce Quality Defects

Speaker: Michael Hart

This interactive presentation will introduce participants to the concept of Taguchi’s Design of Experiments, a statistical technique used for optimizing processes and saving tons of $$, whether it be to minimize defects, increase line speed or save on materials.

Genichi Taguchi was an engineer and statistician who developed a methodology for applying statistics to improve the quality of manufactured goods through experimentation between process variables. Taguchi’s methods had been controversial among some conventional Western statisticians, but many others openly accepted the concepts introduced by him, including Toyota Motor Corporation, an early adapter of his ideas.

Optimizing Your Processes
This interactive presentation will simplify how Design of Experiments can be used to quickly get to know your processes and the interactions between their key variables without having to do massive amounts of process line experiments. You will be able to use this knowledge in any area where you want the process to improve. Components of the methodology that will be presented will include:

•Taguchi Loss Function
•Orthogonal Arrays
•Linear Graphs
•Change Symbols
•Triangular Tables

Interactive Team Activity
Participants will have the opportunity to create teams and build their own Designed Experiment using the tools and techniques presented. Everyone should come prepared to join in and have some fun while learning the fundamentals of a significant improvement tool.

PLACE: Centurion Conference & Event Center, 170 Colonnade Road, Nepean, ON. K2E 7J5 (613-727-1044)
FOOD: Buffet Style Dinner 6:00 p.m. To 7:00 p.m. ($20.00 Cash only). Students who do not wish to take part in the dinner and networking may arrive at 6:45 for the 7:00 presentation - $5.00 at the door.
TIMES: Networking 5:30 p.m. to 6:00 p.m. Buffet Style Dinner 6:00 p.m. to 7:00 p.m. Presentation 7:00 p.m. to 9:00 p.m.

For full information and to register for the event, click HERE.

12. ASQ News

Video: ASQ Chair John Timmerman Adresses Audience at 2013 ITAG
At the beginning of the 2013 Ideas to Action Gathering, which took place at the 2013 World Conference on Quality and Improvement in Indianapolis, IN, ASQ chair John Timmerman spoke to the crowd on a number of issues, including: the guiding principles of the board, the state of the organization, membership retention/loyalty, and a call to action.
Click here to watch the video . . .

Meet the New Influential Voices: Bloggers
The Influential Voices program is expanding, and seven new bloggers have been added to provide additional insights into the field of quality. They bring diverse backgrounds, industries, and experiences to the program.
Click here to meet the new bloggers . . .

How Often Does Your Organization Report on Quality Measures at the Highest Level?
This week’s poll question on the Global State of Quality site asks how frequently does your organization report on quality measures at the highest level of the organization (e.g., CEO, president, senior executives)? Cast your vote and see the up-to-the-minute results. While you’re there, download your free Global State of Quality: Discoveries 2013 report, detailing the current state of quality, as well as provides an understanding of local, regional, and global landscapes, allowing you to pinpoint potential growth opportunities.
Click here to visit the site, cast your, vote and download the report . . .

ROI Evidence of Utilizing Quality
Have you ever wondered if there was ROI evidence that supports the use of quality professionals and implementations? A good way to find this sort of information is to use the Knowledge Center advanced search function. After searching Business Results, checking Assigned Keywords and Case Studies, it turns out there are a number of free case studies and articles relating to that very topic.
Click here to view the search results . . .

13. ASQ Montreal Section Education Program 2012-2013

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: David Tozer:  (514) 694-2830,

14. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :

September 4, 2013

Consult the List of Your Executive for 2012-13 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

15. Recertification

Is Your Recertification Due?

Look at your wallet card to see when your present certification is due to expire. If it says June 31, 2013 you are in time. Get your journal, with supporting objective evidence (you should know what that is) to me before the end of December 2013. If it says that you were due in December 2012 then you have until the end of June 2013 to submit your journal or it will lapse.

Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps, (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Your name is on it and no one else’s. It is portable and you can bring the recognition to your next company. Remember how hard you had to study for it? If you let it lapse you must rewrite the exam. Do you know where you will be employed in a year or so? Well congratulations if you do because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost at $59 USD to renew one certification is much less than it would to rewrite. If you are unemployed then contact ASQ directly at 1-800-248-1946. Ask for “Recertification” then explain your unemployment situation to them. You may be able to have your due date extended. But at $59.00 that is not really that much is it if it will help land your next job?

If you are a member of Section 0401 Montreal, then contact Norman Dickinson at or at 514-334-6102 to find out where to send your journal. If you are NOT a member of Section 401, then contact ASQ directly at 1-800-248-1946.

Please DO NOT SEND your journal to me by e-mail.

16. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the Unemployment Program Application (July 2012–June 2013 Membership Groups) (Microsoft Word document, 101 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

17. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to and revise your profile to add mailings from your section.

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This e-mail is being sent in the course of normal Montreal Section  business to the e-mail address of record. We are not responsible for forwarded e-mails. If you no longer wish to receive e-mail communications from the Montreal Section (your section) of ASQ, please visit your ASQ account to unsubscribe or reply to this message, indicating Opt Out in the e-mail body and in the title.

Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, ASQ has suggested limitations about how many e-mails may be sent to the section members each month. This does not extend to career notifications.