Section 0401

September 2013 (Volume 63 - Issue 7)

Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.  Visit our web site at

1 - Next Event

7 - 2013-14 Planned Events 

13 - Section Education Program 

2 - Ad / Publicité

8 - The Interview Corner

14 - Executive Committee Meetings & Officers 

3 - The Editor's Corner

9 - Welcome to our New Members

15 - Recertification

4 - A Word from Your Section Chair

10 - Site Members 16 - Unemployed Member Dues

5 - Had You Come to the Last Event

11 - Other ASQ Events

17 - Feedback/Advertising Rates

6- Voice Of The Customer

12 - ASQ News

1. Next Event


    Wednesday, September 18, 2013


    4:00-5:00 PM


EV 3.309, Concordia University
1515 Ste. Catherine Street West
Montreal, Quebec
H3G 2W1

Introduction to TRIZ and Application Example On a Train System (Interoperable Pantograph)

Mr. Thomas Nagel

Director Engineering

Bombardier Transportation

(Berlin, Germany)


Please join us on September 18th to hear our guest speaker present the topic of TRIZ.

The presentation covers a short introduction to classical TRIZ and further method development called OTSM- TRIZ. It covers the main TRIZ axioms, methods and tools including an application example of this method within Bombardier Transportation on a subsystem for a locomotive.

2. Ad / Publicité

The TRIZ application has resulted out of the postgraduate university education from the author in France called Mastères Spécialises Conception Innovante and a master thesis at INSA Strasbourg during 2008/2009. The system under study has been a pantograph - a subsystem of an electrical locomotive - branded TRAXX. A pantograph is the system transferring the energy from the infrastructure to the locomotive electrical system.

The European countries have different infrastructure conditions on power supply, dimensions for catenaries, voltages and types of current, which makes cross border operations difficult. The TRAXX Locomotive is an electrical locomotive and stands for a locomotive that is able to provide easy border-less cargo and passenger traffic within the European countries due to installed multi-systems to cover that differences.

Within the effort to improve our products through innovative design, potentials are to avoid redundant parts and reduce complexity. One of these sub-assemblies with is the pantograph. As mentioned, different countries require slightly different geometries of the pantograph and consequently, for cross border locomotives, up to four pantographs with different geometries are mounted.

The goal of the presented case study, has been to realize a single pantograph ( instead of four), which is authorized to run cross-border operation by using the OTSM TRIZ method for innovative problem solving.

BIO: Mr. Thomas Nagel
Current postion: Director Engineering at Bombardier Transportation Headquarter (Berlin,Germany). Responsible for Engineering processes and methods for Bombardier Transportation world wide.
Trainer for TRIZ/Design to cost/ DFMA/DFSS for Bombardier.
Process owner for the "Requirement Management process".
Holding a Degree in Mechanical Engineering from HTW Aalen / Germany.
Cerified Six Sigma Master Black Belt from Whirlpool / Bombardier.
Cerfified Senior Master Black Belt - European Six Sigma Club.
Mastères Spécialises Conception Innovante / INSA (Strasbourg, France).
Member of the Industrial board of the European TRIZ association.

Cost   Free :-)

Bring your business cards and be ready to network.


There are several payable parkings available on-street and close to EV building which is located at the intersection of Guy Street and Ste Catherine.

Access to Concordia University via Metro

Get off at Guy Concordia Metro Station, then follow Guy Street exit which opens into EV building itself).

To register for this event or for more information on this event
 please contact:
Dr. Anjali Awasthi

3. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor


Hello to all readers of the ASQ Montreal Section 401 newsletter.  I sincerely hope you all had a great summer with minimal non-conformances and late deliveries ;-)

My summer included:

-A long weekend in Hampton Beach, New Hampshire
-A long weekend in St. John's, Newfoundland
-A weekend in Burlington, Vermont
-Several nights at the Montreal International Jazz Festival
-Several nights at the Just For Laughs Comedy Festival
-Attending 3 concerts by the band KISS
-Working to make money to afford all of the above.

As usual, I hope you enjoy reading this Newsletter on a monthly basis, and that you will make the time to attend our monthly dinners and presentations.  The list of topics can be found below in the "Planned Events" section.

If you read my article in the May 2013 Newsletter regarding the BSI Pecha Kucha event held in Montreal, and were wondering "I hope they'll do another one of those so I can attend!", well you're in luck!

BSI Canada will be holding a Pecha Kucha evening in Montreal on Thursday, October 17, 2013.  Head over to the event page preliminary information and to register for the event.


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

4. A Word from your Section Chair

By Bill Wilson, Section Chair

Hi everyone.

Hello everyone, here we are at the start of another season of section 401 activities. The committee enjoyed the increased level of feedback received from the section members. The feedback helped the committee to focus and select on topics for this season of activities.

With new experiences come with new challenges and knowledge we are required to obtain and implement. Your ASQ section would be pleased to be one of the resources that help in fulfilling that new challenge. We look forward to hearing from each of you or meeting you at one of our events to share your experiences and feedback

See you there!

Give me your feedback by e-mail

5. Had You Come to the Last Event

By Chantale Simard, ASQ Senior Member, CMQ/OE, Immediate Past Chair

Had you come . . . ASQ Golf Tournament

For the fifth year in a row, our last event of the year was a day of golf held jointly with ASQ Francophone Section 404 in Base de Roc near Joliette, Quebec. The Golf Tournament was a success with 10 foursomes, a very nice sunny day, and a wonderful evening with even more ASQ members and friends that joined us for the supper. It is an annual event not to miss if you want to meet Quality Professionals and play a good round of golf!

Thanks to Denise and Ovide Côté for their wonderful help, and to Roger Pelletier who lead the golf committee.

A special thanks to all our sponsors and advertisers:

Club Base de Roc
NQA Canada
SAI Global

For networking with local quality professionals explore these groups:

6. Voice of the Customer

By Raymond E. Dyer, ASQ Senior Member CMQ/OE & CQA, Voice of the Customer Chair

Mr. Dyer will be back in next month's Newsletter with an update on the Voice of the Customer.  Please stay tuned!

Thank you.

7. 2013-14 Planned Events

By Sukhvinder S. Jutla, 2013-14 Program Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel.   Watch the Newsletter and our web site for further details.



 October 16, 2013 Quality in Health Care
November 20, 2013 Business Continuity Standards
January 222013 Measurement Uncertainty
February 19, 2014 Pecha Kucha
March 19, 2014 Standardization Process
April 16, 2014 Continuous Improvement
May 21, 2014 Deployment of PPAP
July 2014 **Golf Tournament**
September 17, 2014 Human Factors . . . continued
October 15, 2014 Selling / Influencing
November 19, 2014
Counterfeit Parts

To register for any event of for more information on events please contact: Sukhvinder Jutla at (450) 647-8092 or e-mail at

8. The Interview Corner

By Kostya Polinkevych, Ph.D, CSQE, ASQ Senior Member

We unfortunately do not have an interview ready for this month's Newsletter.  Please check back here next month.

Thank you.

9. Welcome to our New Members

JUNE 2013
Sabrina Dussault
Li Li
Isabelle Renaud
Jean-Marie Richard
Tereza Tugui

JULY 2013
Eesa Sandani
Andrei Topa

Gilles Belanger
Selma Lamara
Hilaire Ngameni
Lauriane Pacos
Hassan Radvar-Esfahlan

10. Site Members

ASQ Montreal Section thanks our Site Members:

SC Johnson Home Storage

QMI - SAI Global

11. Other ASQ Events

ASQ Montreal Francophone Section 404 (Thursday, September 19, 2013)

Our Montreal Francophone section will be hosting an online cyber-conference entitled "La gestion de risque chez Xstrata Cuivre" (Risk Management at Xstrata Copper).  Free or section members, $10 for students and $20 for non-members.The guest speaker will be Mr. Nicolas Beaulieu, and will take place at Restaurant La Goélette Plus, 8551 Boul. St-Laurent, Montréal, starting at 18h00.  To register for the event, click HERE.

ASQ Ottawa Section 407 (Tuesday, September 17, 2013)

Rey Cloutier presents . . . Deming’s famous Red Bead Experiment

W. Edwards Deming is the grandfather of Quality Management. See how Deming performs his famous red bead experiment and discuss the results afterwards. Try it out yourself – we will have a demonstration on a variation of this famous experiment. The famous Red Bead Experiment is a classic demonstration on the principles of quality. If you haven’t seen it yet this is a must event to attend.

We will try a slightly modified red bead experiment with hands on participation from the audience. Our resident quality experts will be on hand to both conduct and discuss the outcomes. Finally we will have a wrap up DVD session by Mr. Deming who will explain the outcomes and significance of this experiment.

This will be a fun evening and for any one who is interested or an expert in quality. Bring your friends and colleagues.

PLACE: Centurion Conference & Event Center, 170 Colonnade Road, Nepean, ON. K2E 7J5 (613-727-1044)
FOOD: Buffet Style Dinner 6:00 p.m. To 7:00 p.m. ($20.00 Cash only). Students who do not wish to take part in the dinner and networking may arrive at 6:45 for the 7:00 presentation - $5.00 at the door.
TIMES: Networking 5:30 p.m. to 6:00 p.m. Buffet Style Dinner 6:00 p.m. to 7:00 p.m. Presentation 7:00 p.m. to 9:00 p.m.

For full information and to register for the event, click HERE.

12. ASQ News

Statistical Anomalies Found in ASQ Certification Exam Responses
ASQ’s Certification Offerings workgroup noted statistically significant anomalies in the exam responses of four test candidates who took one of the ASQ certification exams during the March 2013 administration in the same location. Analyses were performed to determine the likelihood of these anomalies occurring by chance, and it was determined that the likelihood of such anomalies was exceptionally remote. An Ethics Subcommittee to the Certification Board was formed to study the issue in accordance with published and approved procedures and policies; this Ethics Subcommittee determined that the analyes demonstrated that there was sufficient evidence that cheating occurred.

As a result, the four candidates forfeited the certifications for that exam, as well as any previously acquired ASQ certifications, and have been forbidden from seeking further ASQ certification for a period of five years. In addition, it was determined that the proctor for the exam was, at the very least, negligent in her/his duties and, consequently, has been permanently barred from proctoring ASQ exams. As always, ASQ is extremely cognizant of the integrity of our exams and certifications, and we encourage applicants to respect the exam and results process.

New World Quality Month Site Launches
With each passing day we get closer and closer to World Quality Month (WQM) in November, and to help celebrate the worldwide, month-long quality recognition, ASQ has designed a new and improved website devoted strictly to WQM. In addition to the new look and feel, the website includes of a number of interactive features for visitors, like: WQM banner ads, posters, PowerPoint templates and an e-tag for email signatures. In addition to those tools, the site features success stories, videos, poll questions, and prominent quality quotes. Please look through the new site and exert your leadership to generate awareness and support for WQM within your member unit.
Click here to explore the new site . . .

What is Your Favourite Quality Quote?
In November, Quality Progress (QP) will highlight a selection of the great quality quotes—both old and new, spoken by gurus and figures throughout history. QP will accept original quotes, too. In 100 words or less, tell QP your favorite quality quote, and why it’s important to you. Think about how it helps you in your personal or professional life, or how it relates to quality principles. You might see your favorite quote and explanation in the November issue! Email your favorite quote and reasoning to Megan Schmidt at Be sure to mention who the quote is credited to and your name, location, and job title. Submitting a headshot photo is optional. The deadline for submissions is September 9.
Click here for more details . . .

Sharing With Community Partners
ASQ member Steve Pollock talks about the value of private businesses working with community partners. His employer, Humana Inc., formally partnered with the Louisville Metro Government to build an improvement performance team.
Click here to watch the video . . .

13. ASQ Montreal Section Education Program 2013-2014

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: David Tozer:  (514) 694-2830,

14. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :

October 1, 2013

Consult the List of Your Executive for 2013-14 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

15. Recertification

Is Your Recertification Due?

Look at your wallet card to see when your present certification is due to expire. If it says June 31, 2013 you are in time. Get your journal, with supporting objective evidence (you should know what that is) to me before the end of December 2013. If it says that you were due in December 2012 then you have until the end of June 2013 to submit your journal or it will lapse.

Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps, (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Your name is on it and no one else’s. It is portable and you can bring the recognition to your next company. Remember how hard you had to study for it? If you let it lapse you must rewrite the exam. Do you know where you will be employed in a year or so? Well congratulations if you do because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost of $59 USD to renew one certification is much less than it would to rewrite. If you are unemployed, then contact ASQ directly at 1-800-248-1946. Ask for “Recertification” then explain your unemployment situation to them. You may be able to have your due date extended. But at $59.00 that is not really that much if it will help land your next job?

If you are a member of Section 0401 Montreal, then contact Norman Dickinson at or at 514-334-6102 to find out where to send your journal. If you are NOT a member of Section 401, then contact ASQ directly at 1-800-248-1946.

16. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the Unemployment Program Application (July 2012–June 2013 Membership Groups) (Microsoft Word document, 101 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

17. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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Pass it on

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The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
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