Section 0401

October 2013 (Volume 63 - Issue 8)

Our objective: To increase awareness, interest, and involvement in Section activities and quality-related subjects. 

Visit our web site at

1 - Next Event

7 - 2013-14 Planned Events 

13 - Section Education Program 

2 - Ad / Publicité

8 - The Interview Corner

14 - Executive Committee Meetings & Officers 

3 - The Editor's Corner

9 - Welcome to our New Members

15 - Recertification

4 - A Word from Your Section Chair

10 - Site Members 16 - Unemployed Member Dues

5 - Had You Come to the Last Event

11 - Other ASQ Events

17 - Feedback/Advertising Rates

6- Voice Of The Customer

12 - ASQ News

1. Next Event


    Wednesday, October 16, 2013


6:00 PM


Sheraton Montreal Airport Hotel

     555 McMillan Avenue
Dorval, Quebec
H9P 1B7

Applying Six Sigma Tools In a Hospital Setting

Mr. Carmin Cristofaro

Manager, Document Services

McGill University Health Centre


Please join us on October 16th to hear our guest speaker present the topic of Applying Six Sigma Tools In a Hospital Setting.

1. Computerized Medication Administration Record (CMAR): In collaboration with the Nursing and Pharmacy departments, used a Lean Six Sigma approach to investigate and resolve problems with CMAR - a critical patient treatment system that prints prescription orders to 40 care units and approximately 400 patients every night.

2. Optimizing the Delivery of Medication and Supplies to the Care Units at the New MUHC's 'Glen' site. Lead a project to determine the optimal way to distribute medication and supplies to the 500 care units at the new hospital. This project helped make decisions on space requirements and the cost of different delivery scenarios. It involved Nursing, Pharmacy and Logistics.

2. Ad / Publicité

BIO: Mr. Carmin Cristofaro
-Manager of Document Services at McGill University Health Centre (MUHC).
-For 10 years reported to the Director of Logistics who, with a few other senior managers, introduced Lean to the MUHC a few years ago.  Under his stewardship, participated in some of the first kaizen events ever held at the Centre.
-Currently reporting to the Director of Quality and Risk, and collaborating in enhancing the culture of continuous improvement at the MUHC.
-A serious student of Lean Six Sigma for the past two years, am working towards certification.

ASQ Members ($40)
Non-Members ($50)

NOTE: For students wanting to get to the Sheraton Hotel, you can easily take the STM Express City Bus 747 which will drop you off at the Pierre Elliott Trudeau airport.  After which, you may take the Sheraton's free shuttle to get to the hotel.  Click HERE for more details.
After the meeting, an ASQ member will often be available to drop off a student at a nearby bus or metro station.

Bring your business cards and be ready to network.

To register for any event or for more information on events please contact:
Mr. Sukhvinder Jutla
Tel: (450) 647-8092


3. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor


As I advertised in last month's Newsletter, BSI Canada will be holding a Pecha Kucha evening in Montreal on Thursday, October 17, 2013.  The theme of the evening will be "Excellence in ISO Management Systems".

The event is FREE, and you can register by going to the event site by clicking HERE.

On the Registration page, you can also link to a page with bios on all the guest speakers . . . which includes yours truly!

I must say that I am both excited and nervous about doing this.  It will be my first presentation done in the Pecha Kucha format, so I am looking forward to seeing how I do and how my topic is received.  The creation of the presentation has actually gone smoother than I expected!

If you are available on the evening of October 17th, are interested in Quality Management Systems and/or are perhaps curious about what this Pecha Kucha thing is, then register and come on down.  There will be food and drink available as well . . . also FREE!

Stay tuned for the next Newsletter where I will review the evening and, hopefully, my above-average performance.


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

4. A Word from your Section Chair

By Bill Wilson, Section Chair

Hi everyone.

It is always nice to feel that sense of satisfaction when you have conquered a problem and you are ready to tackle the next one with the same level of adrenaline. But maybe it is a time to step back and ask, where are we, what is the overall game plan? Time to consult the compass to check to direction of the ship: are the problems just minor or will the ship stray off course? Time in the engine room can be well spent, but time on the bridge is also required. There is always an equilibrium to be maintained, listen to the engines while keeping an eye on the horizon. Happy sailing.

Give me your feedback by e-mail

5. Had You Come to the Last Event

By Dr. Anjali Awasthi, ASQ Senior Member, ASQ Montreal Student Branch Co-counselor

Had You Come . . . Introduction to TRZ

Mr. Thomas Nagel (Director Engineering at Bombardier Transportation Headquarter, Berlin and Trainer for TRIZ/Design to cost/ DFMA/DFSS for Bombardier) presented a short introduction to TRIZ, the main TRIZ axioms, methods and tools, and application example of a method called OTSM-TRIZ developed within Bombardier Transportation (BT) on a subsystem for a locomotive.

TRIZ is a Russian acronym that stands for “Theory of Inventive Problem Solving”. The key goal of TRIZ is how to obtain a solution without a lot of Trial & Error in a structured way. The foundations of TRIZ are from patents, history of evolutions of engineering systems, scientific literature, existing methods and tools, and behaviour of great inventors.

Thomas emphasized on the necessity of a problem to be formulated as a contradiction before applying TRIZ. If we fail to define a problem as a contradiction, this problem is not relevant to TRIZ. A technical contradiction exists when two parameters counter act each other, this means if one improves the other one gets worse or vice versa. Traditionally, contradictions are solved by finding out the best compromise. In TRIZ, there is no compromise solution but the notion of ideal solution. In order to generate ideal solution, each specific problem in TRIZ must be solved in accordance with the 11 laws of TRIZ. These laws can be classified as static laws, kinematic laws and dynamic laws and define the notion of ideality for a technical system. As per TRIZ, an ideal machine is one where there is no machine, but the required action is performed. In an ideal process, there are no energy expenses and time expenses, but the required action is performed. An ideal substance is one where there is no substance, but the function is performed.

Thomas presented examples of TRIZ application on developing acid resistant containers and wind-resistant umbrella. He concluded his talk by giving the case of single arm pantograph which was developed by Bombardier Transportation using TRIZ method under the TRAXX Cross-Border project. A pantograph is the system transferring energy from the infrastructure to the locomotive electrical system. Currently, different countries require slightly different geometries of the pantograph and consequently, for cross border locomotives, up to four pantographs with different geometries are mounted. To address this problem, BT developed a single pantograph with flexible arms (Interoperable pantograph) using the OTSM TRIZ method, which is authorized to run cross-border operation thereby eliminating the need for four pantographs. This solution has led to several Patents for BT, the Solutions Detail Design first application is planned for Swiss SBB Project in 2015, and BT Innovation award in 2012.

I thoroughly enjoyed Thomas presentation on TRIZ. The key feature of his presentation was lot of interaction with audience by asking how-why questions on inventive problem solving and TRIZ application. The audience participated actively in his discussions. His presentation received big applause from the audience at the end. Several participants thanked ASQ 401 community and ASQ Montreal student branch chapter for organizing such an interesting talk and said they look forward to other such talks in future. Great job, Thomas!


6. Voice of the Customer

By Raymond E. Dyer, ASQ Senior Member CMQ/OE & CQA, Voice of the Customer Chair

Unfortunately, due to personal reasons, Ray will be unable to provide content for the Voice of the Customer until the new year.  Please stay tuned for Ray's return in January 2014.

Thank you.

7. 2013-14 Planned Events

By Sukhvinder S. Jutla, 2013-14 Program Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel.   Watch the Newsletter and our web site for further details.



 November 20, 2013 Business Continuity Standards
January 222013 Measurement Uncertainty
February 19, 2014 Pecha Kucha
March 19, 2014 Standardization Process
April 16, 2014 Continuous Improvement
May 21, 2014 Deployment of PPAP
July 2014 **Golf Tournament**
September 17, 2014 Human Factors . . . continued
October 15, 2014 Selling / Influencing
November 19, 2014 Counterfeit Parts
January 2015

To register for any event of for more information on events please contact: Sukhvinder Jutla at (450) 647-8092 or e-mail at

8. The Interview Corner

By Kostya Polinkevych, Ph.D, CSQE, ASQ Senior Member

We unfortunately do not have an interview ready for this month's Newsletter.  Please check back here next month.

Thank you.

9. Welcome to our New Members

Carlos Antonio Amezaga Flores
Sargun Singh Arora
S M Anamul Haque
Daniel-Alfredo Pelletier
Hernan Rivera-Lopez

10. Site Members

ASQ Montreal Section thanks our Site Members:

SC Johnson Home Storage

QMI - SAI Global

11. Other ASQ Events

ASQ Montreal Francophone Section 404 (Thursday, October 10, 2013)

The next event for our Montreal Francophone section will be "Les facteurs humains" with Mr. Gregory Leblanc.  Cost is $40 and will take place at 1981 McGill College, Suite 1300, starting at 18h00.  To register for the event, click HERE.

ASQ Ottawa Section 407 (Wednesday, October 16, 2013)

ISO 9001 Version 2015 - Find Out What's Going On!

Join us for an evening of presentations and discussions as we explore the upcoming changes to the ISO 9001 standard. Hear a panel of experts from BSI, QMI-SAI Global and members of ISO/TC 176, the technical committee responsible for the ISO 9000 family of standards.

This is your chance to learn what the technical committee meant when they developed the changes, and what the registrars might look for to meet the intent of those changes.

This event will be a panel discussion, so bring your burning questions and get yourself on the bandwagon!

The panelists will be:
*Gary Robinson - Commercial Director, Canada, of the British Standards Institute (Registrar)
*Mohamad Fawaz - Co-founder and Managing Partner with CAMTS in partnership with QMI-SAE Global and member of the TC 176 in Lebanon (Registrar and TC 176 member)
*Pierre L'Espérance - Senior Partner, Le Groupe Qualiso and Chair of the TC 176 Mirror Committee (TC 176 member)

PLACE: Centurion Conference & Event Center, 170 Colonnade Road, Nepean, ON. K2E 7J5 (613-727-1044)
FOOD: Buffet Style Dinner 6:00 p.m. To 7:00 p.m. ($20.00 Cash only). Students who do not wish to take part in the dinner and networking may arrive at 6:45 for the 7:00 presentation - $5.00 at the door.
TIMES: Networking 5:30 p.m. to 6:00 p.m. Buffet Style Dinner 6:00 p.m. to 7:00 p.m. Presentation 7:00 p.m. to 9:00 p.m.

For full information and to register for the event, click HERE.

12. ASQ News

The Process Whisperer™
ASQ member Dave Harry discusses the importance of quality people skills and employee involvement when attempting to change the processes within an organization. He also looks back on a Black Belt project he worked on with a company to help slow down the rate of promising employees voluntarily leaving the organization for other opportunities.
Click here to watch the video . . .

Social Responsibility Site Set to Launch
On October 16, 2013, the SRO's new website will go live! The new site centralizes ASQ's social responsibility work and features a rich collection of original research, case studies, videos, and more. In addition to valuable content, the site offers users several opportunities to engage in conversations through webchats, an online community, and adding their own work to the site. The site’s address will continue to redirect visitors to until the launch, but be sure to visit on October 16 to check it out!

ASQ to Continue Administering Baldrige Award
ASQ is pleased to announce that the NIST/Baldrige Performance Excellence Program has granted an extension of the contract for ASQ to administer the Malcolm Baldrige National Quality Award (MBNQA) for fiscal year 2014. The scope of our current contract now also includes providing administrative support for the Baldrige Fellows Program and criteria sales. The MBNQA is now in its 26th year, and ASQ has been the sole private partner assisting in the administration of the award.

Building Awareness for World Quality Month
World Quality Month is less than two months away. The new World Quality Month website, which features a twitter feed capturing WQM-related tweets, case studies, videos, polls, quotes and toolkit items is now fully live and will be updated with new content through December. We are looking for you and the members in your units to help raise awareness
Click here to learn what's new in 2013 . . .

13. ASQ Montreal Section Education Program 2013-2014

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: David Tozer:  (514) 694-2830,

14. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :

November 6, 2013

Consult the List of Your Executive for 2013-14 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

15. Recertification

Is Your Recertification Due?

Look at your wallet card to see when your present certification is due to expire. If it says June 31, 2013 you are in time. Get your journal, with supporting objective evidence (you should know what that is) to me before the end of December 2013. If it says that you were due in December 2012 then you have until the end of June 2013 to submit your journal or it will lapse.

Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps, (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Your name is on it and no one else’s. It is portable and you can bring the recognition to your next company. Remember how hard you had to study for it? If you let it lapse you must rewrite the exam. Do you know where you will be employed in a year or so? Well congratulations if you do because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost of $59 USD to renew one certification is much less than it would to rewrite. If you are unemployed, then contact ASQ directly at 1-800-248-1946. Ask for “Recertification” then explain your unemployment situation to them. You may be able to have your due date extended. But at $59.00 that is not really that much if it will help land your next job?

If you are a member of Section 0401 Montreal, then contact Norman Dickinson at or at 514-334-6102 to find out where to send your journal. If you are NOT a member of Section 401, then contact ASQ directly at 1-800-248-1946.

16. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the Unemployment Program Application (July 2012–June 2013 Membership Groups) (Microsoft Word document, 101 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

17. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
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