Section 0401

November 2013 (Volume 63 - Issue 9)

Our objective: To increase awareness, interest, and involvement in Section activities and quality-related subjects. 

Visit our web site at

1 - Next Event

7 - 2013-14 Planned Events 

13 - Section Education Program 

2 - Ad / Publicité

8 - The Interview Corner

14 - Executive Committee Meetings & Officers 

3 - The Editor's Corner

9 - Welcome to our New Members

15 - Recertification

4 - A Word from Your Section Chair

10 - Site Members 16 - Unemployed Member Dues

5 - Had You Come to the Last Event

11 - Other ASQ Events

17 - Feedback/Advertising Rates

6- Voice Of The Customer

12 - ASQ News

1. Next Event


    Wednesday, November 20, 2013


6:00 PM


Sheraton Montreal Airport Hotel

     555 McMillan Avenue
Dorval, Quebec
H9P 1B7

Business Continuity Management
 - a - General Overview

Mr. Denis Goulet

ISO 22301 Lead Implementer

ISO 22301 Lead Auditor



Please join us on November 20th to hear our guest speaker present a general overview of Business Continuity Management.

2. Ad / Publicité

Businesses have become more and more demanding in recent times, with globalized operations, tougher competition, increased market volatility, and unprecedented sources of environmental, geopolitical, economic and technological uncertainty. In this setting, companies should certainly manage known risks and make sure they are aware of their main vulnerabilities and single points of failure. More importantly, organizations should be adequately prepared to deal with disruptions when they actually occur and put the business at stake.

This is what Business Continuity Management (BCM) is all about: a holistic process which identifies potential threats to an organization and the impacts on business operations that those threats, if realized, might cause; it provides a framework for building organizational resilience with the capability for an effective response that safeguards the interests of key stakeholders, reputation, brand and value-creating activities.

Denis Goulet will present a general overview of what Business Continuity Management is, including best practices for implementation (including "tricks and traps") with examples from cases worldwide.

Denis Goulet is a recognized expert in the Business Continuity Management (BCM) field with over 24 years of experience covering Financial, Telecommunication, Pharmaceutical, Manufacturing, Distribution and Government organizations. Over the years, Denis has helped these organizations with the definition, the development, the implementation, the maintenance and the exercise of their Business Continuity program.

Since 1999, Denis has developed an international career where he provides BCM consulting and coaching services as well as high quality BCM training to BCM professionals of private and public organizations, in North America, Europe and the Middle-East.

In 1992, Denis obtained the CBCP certification (DRI International). He obtained in 2008 the MBCI certification (Business Continuity Institute). In 2012, Denis obtained the ISO/IEC 22301 Lead Implementer certification and the ISO/IEC 22301 Lead Auditor certification (PECB).

Denis has contributed to the BCM community as a member of the Board of Directors of “DRIE-Montréal” (1999-2000) and “Disaster Recovery Institute Canada” (1998-2000). He serves on the BC Management International Benchmarking Advisory Board since 2008 and was the founding Leader of the BCI-Québec forum (2009-2010). Denis founded BCMIX in 2007 and manages this virtual Business Continuity Management international community with over 12,000 members.

ASQ Members ($40)
Non-Members ($50)

NOTE: For students wanting to get to the Sheraton Hotel, you can easily take the STM Express City Bus 747 which will drop you off at the Pierre Elliott Trudeau airport.  After which, you may take the Sheraton's free shuttle to get to the hotel.  Click HERE for more details.
After the meeting, an ASQ member will often be available to drop off a student at a nearby bus or metro station.

Bring your business cards and be ready to network.

To register for any event or for more information on events please contact:
Mr. Sukhvinder Jutla
Tel: (450) 647-8092


3. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor


This past October 17th had me presenting my first Pecha Kucha presentation at the Holiday Inn in downtown Montreal.  The event was organized by BSI Canada, and included 3 other speakers.

My presentation on "Supplier Satisfaction" dealt with the (mis)perception within the Quality community that customer satisfaction is of primordial importance, while the satisfaction of suppliers is of little or no importance.  I was nervous in the hour leading up to my start time: however once I began, I immediately relaxed and did a pretty good.  Although I have given many presentations in my life, it had been awhile that I had done one to a room full of strangers (it is easier, for me anyways, when I know my audience).

I was pleased also with the Q&A that ensued after I was done.  The presentation lasted all of 6 minutes and 40 seconds (as per PK rules!), while the Q&A and discussion went on for what felt like a good 15 minutes.  The BSI representatives were also very pleased with me.

So overall, I am thrilled and grateful that everything went well.  Eventually, recordings of all the presentations will be made available on the BSI Canada website.  When this occurs, I will let you know in this space.

Also, our ASQ Montreal Chapter 401 is planning on doing our own Pecha Kucha evening during our February 2014 monthly event (Wednesday, February 19, 2014).  If you are interested in doing a presentation during this evening, please contact me directly and let me know what Quality-related topic you'd like to present.


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

4. A Word from your Section Chair

By Bill Wilson, Section Chair

Hello everyone.

November is Quality Month, and ASQ reminds us all of the tools and experience that is available to all members. Also providing a forum in which to share and learn from each other. I would encourage all members to look into all the benefits that ASQ offers and share an experience you have had that would benefit someone.

Give me your feedback by e-mail

5. Had You Come to the Last Event

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Had you come . . . Applying Six Sigma Tools in Hospital Setting

Mr. Carmin Cristofaro, a manager at the MUHC, described how he applied basic Six Sigma Tools to: 1) Determining the best method of handling supplies and medications in the new MUHC facility, and 2) Printing of medical orders.

Handling supplies and medications in the new MUHC facility
In hospitals, the nurses like to keep supplies and medication near to the patient. For them this is ideal. Problems arise with this method when it comes to cost. The extra costs arise when there are contaminated rooms that need to be cleaned. In the cleaning process all supplies in the contaminated patient room must be destroyed. Using Pareto charts, flow charts and data from public sources, Carmin was able to develop four different cost models for stocking rooms. These models helped nursing staff understand the financial impact of their work methods.

Printing of medical orders
Medical orders are printed at nursing stations in the hospital. There are many problems with the printing system. The printers are Xerox printers that are managed by a Xerox computer system. The system should be used to determine the state of any printer so that they can be promptly serviced. Carmin did a study starting with Pareto charts to determine the most important causes of printer failures and a control chart on service delay time. He also walked the hospital to see what was going on with the printers. From this work, it was determined that:
-The Xerox service delay times did not meet the contract,
-Paper jams are common, and
-Ink toner cartridges are frequently empty.

Based on this data:
-Xerox improved their servicing times after being presented with the data,
-Staff were trained in proper paper management leading to reduced paper jams,
-Many people were trained to better user the Xerox printer monitoring software leading to fewer low toner problems. 

6. Voice of the Customer

By Raymond E. Dyer, ASQ Senior Member CMQ/OE & CQA, Voice of the Customer Chair

Unfortunately, due to personal reasons, Ray will be unable to provide content for the Voice of the Customer until the new year.  Please stay tuned for Ray's return in January 2014.

Thank you.

7. 2013-14 Planned Events

By Sukhvinder S. Jutla, 2013-14 Program Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel.   Watch the Newsletter and our web site for further details.



January 222014 Measurement Uncertainty
February 19, 2014 Pecha Kucha
March 19, 2014 Standardization Process
April 16, 2014 Continuous Improvement
May 21, 2014 Deployment of PPAP
July 2014 **Golf Tournament**
September 17, 2014 Human Factors . . . continued
October 15, 2014 Selling / Influencing
November 19, 2014 Counterfeit Parts
January 2015 TBD
February 2015

To register for any event of for more information on events please contact: Sukhvinder Jutla at (450) 647-8092 or e-mail at

8. The Interview Corner

By Kostya Polinkevych, Ph.D, CSQE, ASQ Senior Member

We unfortunately do not have an interview ready for this month's Newsletter.  Please check back here in January 2014.

Thank you.

9. Welcome to our New Members

Pedro A. Acosta
Varun Arora
Nathalie Bouchard
Marc E. Dallaire
Patricia Duarte Arenas
Jens Sand
Lubna Shawwa
Mehdi Taobane
Gwladys Tiaya Mague
Manuel Americo Vergara Mezarina
Thi Thuy Duong Vu

10. Site Members

ASQ Montreal Section thanks our Site Members:

SC Johnson Home Storage

QMI - SAI Global

11. Other ASQ Events

ASQ Montreal Francophone Section 404 (Thursday, December 5, 2013)

The December event for our Montreal Francophone section will be "Introduction à l’approche Lean en milieu hospitalier et à l’amélioration continue (Kaizen)" with Mr. Jean-Marc Legentil.  Cost is $40 and will take place at 1981 McGill College, Suite 1300, starting at 18h00.  To register for the event, click HERE.

12. ASQ News

Voting For Quality Lasts Photo Contest Begins
World Quality Month is here! As part of the celebration, ASQ will hold the final poll to elect the winner of the Quality Lasts Photo Contest on the World Quality Month website. Photos of objects (cars, watches, appliances, etc.) that have stood the test of time were submitted all throughout October. Of those submissions, a group of judges put together the top five submissions. Now you can vote on who you think the winner is! Simply go to and enter your vote in the poll. Voting runs November 4 - 15.
Click here to vote for your favorite photo . . .

World Quality Month...ASQ™ TV Style!
The newest episode of ASQ™ TV is all about World Quality Month. In this installment, hear success stories, get thanks from executives for your global support of quality, and learn how you can get involved the celebrations.
Click here to watch the latest episode . . .

Is Your Success Story the Next ASQ Case Study
Do you have a real-life story of quality success within your organization? Would you like your company to be recognized by thousands of quality professionals worldwide? Then contact case study coordinator Adam Wise at to pursue a case study opportunity with ASQ.
Click here to read the most recently published case study . . .

Technical Communities Council Chair and Vice Chair Election Results
Congratulations to Geoff Vining, TCC chair, and Heather Crawford, TCC vice chair, who have both been re-elected to their roles for 2014 and will begin their new terms on January 1, 2014.

13. ASQ Montreal Section Education Program 2013-2014

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: David Tozer:  (514) 694-2830,

14. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :

December 11, 2013

Consult the List of Your Executive for 2013-14 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

15. Recertification

Is Your Recertification Due?

Look at your wallet card to see when your present certification is due to expire. If it says June 31, 2013 you are in time. Get your journal, with supporting objective evidence (you should know what that is) to me before the end of December 2013. If it says that you were due in December 2012 then you have until the end of June 2013 to submit your journal or it will lapse.

Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps, (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Your name is on it and no one else’s. It is portable and you can bring the recognition to your next company. Remember how hard you had to study for it? If you let it lapse you must rewrite the exam. Do you know where you will be employed in a year or so? Well congratulations if you do because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost of $59 USD to renew one certification is much less than it would to rewrite. If you are unemployed, then contact ASQ directly at 1-800-248-1946. Ask for “Recertification” then explain your unemployment situation to them. You may be able to have your due date extended. But at $59.00 that is not really that much if it will help land your next job?

If you are a member of Section 0401 Montreal, then contact Norman Dickinson at or at 514-334-6102 to find out where to send your journal. If you are NOT a member of Section 401, then contact ASQ directly at 1-800-248-1946.

16. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the Unemployment Program Application (July 2012–June 2013 Membership Groups) (Microsoft Word document, 101 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

17. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
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