February 2014 (Volume 64 - Issue 2)
objective: To increase awareness,
interest, and involvement in Section activities and
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Please join us on February 19th, 2014 and experience not 1, not 2, but 4 presentations on Quality related topics, all delivered in the Japanese presentation style of Pecha Kucha.
This will be co-sponsored event by ASQ Montreal and BSI Canada.
Pecha Kucha, the Japanese term for the sound of conversation (“chit chat”), began in Tokyo back in 2003. Conceived by Astrid Klein and Mark Dytham, their original goal was to create a space where designers could share their ideas/passions with others. However, knowing how dangerous it is to give a designer a microphone, they decided to put some checks in place.
In order to keep speakers from droning on and on, a Pecha Kucha presentation has 2 key stipulations:
1) The presentation must contain only 20 slides.
2) Each slide is on display for 20 seconds each.
Because of this constraint every Pecha Kucha presentation, regardless of speaker or topic, is exactly 6 minutes and 40 seconds in length.
Given this presentation style, we are able to accord time to 4 speakers on this evening, each delivering short, concise and (hopefully) entertaining presentations on 4 different Quality related subjects. Each presentation will be immediately followed by a Q&A session, in order for audience members to engage in a dialog regarding the topic presented.
As noted above, this month's event will be co-sponsored by BSI Canada.
YOUR SPEAKERS FOR THE EVENING WILL BE:
Michael Bournazian (Bombardier Aerospace)
PRESENTATION: SUPPLIER SATISFACTION . . . AN OXYMORON?
SYNOPSIS: Is supplier satisfaction an oxymoron? Is it important? Is it necessary when we see so much about that "other type" of satisfaction glaring back at us from our Quality standards, manuals and procedures? This presentation will make the argument that a satisfied supplier is important for the overall good of the supply chain.
BIO: Michael Bournazian is a professional member of the Order of Quebec Engineers, and received his Bachelors degree in Metallurgical Engineering from McGill University in 1993. Although he started his career in the metallurgical field, Michael found his way into Quality Management in 1998, where he has been ever since. He has worked in the Aerospace, Automotive and Energy sectors. He is a certified ISO 9001 and ISO 14001 Lead Auditor, as well as a certified Six Sigma Green Belt. He was a Principal Auditor with Rolls-Royce Canada (Energy business) from 2007 until 2013, and a member of the HS&E Committee from 2011 until 2013. He is now back in the Aerospace sector with Bombardier Aerospace, as a Senior Quality Assurance Analyst with the Supplier Quality Management group.
Pierre Dovala (BSI Canada)
PRESENTATION: THE TRANSITION TO ISO9001:2015
SYNOPSIS: ISO 9001, the world’s most popular standard for quality management, is now under review, with an updated version due to be available by the end of 2015. What's it going to do to me and what's it going to do for me? In this presentation, we'll look at the proposed changes to the ISO 9001 standard and ask:
1. Where are we now?
2. What are the new requirements?
3. How big a change is the 'risk' factor?
4. How many clauses require changes?
5. How do we get the biggest benefit with the least disruption?
6. What are the next steps for you and your organization?
BIO: Pierre Dovala has over 10 years of experience working as an Account Manager, the last four years with BSI Canada. Pierre has a strong background working with ISO 9001, ISO 14001, ISO 13485, ISO 50001, OHSAS 18001 CE Marking, Risk Management and Software Solution Sales.
Raymond Dyer (IEC Holden)
PRESENTATION: CORRECTIVE ACTION . . . NOT COMPLICATED, JUST HARD
SYNOPSIS: Many have accused Corrective Action as being overly complicated and difficult to understand. The truth is that, while often abused and incompletely addressed, it is actually pretty simply to understand, just hard to put into effect. This presentation will review what is expected from Corrective Action and some common misperceptions surrounding it.
BIO: Raymond E. Dyer has over 30 years of experience in complex industries including explosives, chemicals, telecommunications, some aerospace, and now contract manufacturing of electric motors. He has held positions in product development and management, purchasing, and quality management and has frequently been called on to conduct various training sessions and work with cross functional groups within his organizations. Ray has also taught Quality courses at HEC Montréal.
Ray has been a member of the ASQ since 1993, an ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) since 1996, an ASQ Certified Quality Auditor (CQA) since 1997, and a senior member since 2001. He has held several positions on the Executive Committee (Leadership Team) of the ASQ Montreal Section 0401. Ray has a B.Sc in Biochemistry, an MBA in Strategic Management, and a Post MBA Graduate Certificate in Management.
Ray is currently Corporate Quality Manager at IEC Holden in Montreal.
Jim Moran (The Learning Alliance)
PRESENTATION: RISKY BUSINESS
SYNOPSIS: We can HOPE that we're identifying risks, or we can take a STRUCTURED APPROACH to risk management. This presentation will highlight key steps to help you manage risk effectively. We'll also reference this requirement as it applies to the upcoming ISO 9001:2015 standard.
BIO: Jim Moran has been a management educator since 1977. He has written articles for a number of business publications, radio shows and hosted the TV talk show “How’s Business?”.
Jim has developed, designed and delivered training courses for Fortune 500 companies, the Federal government and Provincial governments. Since 1992, he has implemented more than 25 ISO Management Systems for ISO 9001, ISO 14001, ISO 17025 and integrated systems that include more than 1 set of requirements. His training courses have included additional Standards ISO 15189 (Medical Labs) and OHSAS 18001 (Health and Safety). He has been working with BSI since 2004 developing and delivering courses.
His website SimplifyISO.com includes a link to his 'One Page Quality Manual' model.
ASQ Members ($40)
For STUDENT MEMBERS ONLY ($30)
NOTE: For students wanting to get to the Sheraton Hotel, you can easily take the STM Express City Bus 747 which will drop you off at the Pierre Elliott Trudeau airport. After which, you may take the Sheraton's free shuttle to get to the hotel. Click HERE for more details.
After the meeting, an ASQ member will often be available to drop off a student at a nearby bus or metro station.
your business cards and be ready to
To register for any event or for more information on events please contact:
Mr. Sukhvinder Jutla
Tel: (450) 647-8092
By Michael Bournazian, Eng., Newsletter Editor
On January 13, 2014, large chunks of concrete fell from an overpass onto the Trans Canada Highway in Montreal. The concrete struck a vehicle, and luckily no one was injured. The traffic chaos that ensued was terrible, as you can imagine, as portions of the highway around the incident site were closed off.
The provincial Transport Minister ordered emergency inspection of overpasses throughout the province. Of the 605 that were inspected, 47 (or 7.8%) were found to need "immediate intervention".
Question: how effective do you think this province is at conducting preventive maintenance on highway bridges and overpasses when nearly 10% were found to need immediate intervention?
These immediate interventions (aka firefighting) would not be necessary (or at the least be greatly minimized) with a regular maintenance/inspection system in place.
Businesses that operate machinery that fabricate components for continuous periods of time know the benefit of regularly scheduled maintenance operations. Neglect towards these machines can result in breakdowns and nonconformances, which in turn result in late deliveries, increased rework costs, increased cost of non-quality, etc. Sure, the machine will not be available for a period of time, but better the lost time to assure a properly functioning machine than the lost time from a full blown unexpected breakdown, or parts that require quarantine, disposition, rework, scrapping, etc.
Similarly with the overpasses, I would rather the occasional traffic delay or detour because a Transport Department crew is inspecting and maintaining the structure. Sure beats the alternative of having concrete raining down and causing a fatality.
Any feedback? Click on the link in the bottom right corner of this section and let me know. Thanks.
It is hard not to have a bit of Olympic fever these days. When you see athletes who have established their goals, established the training they need, participate in many trial races and bring their complete commitment to the goal of winning a medal. No matter how many times they might not win, they work with their team to find ways to improve their performance. The same basic tools we all use to work towards improvement.
Are we working towards our medal? How is our team training going? How was our last race (audit)? Am I, is the team, committed to the goal? The challenges are many, but like our Olympians, keep pushing.
And Go Canada Go!
By Eric Stern, ASQ Senior Member, CQA, Publicity co-chair
Had you come . . . Measurement Uncertainty
David Llorens, Quality Manager and Metrology Development at Ulrich Metrology Inc., presented during our January event “MEASUREMENT UNCERTAINTY, Practical Applications in the Metrology Lab and on the Shop Floor”.
The definitions of the Measurand, the value of a quantity, and the Measurement Uncertainty were quickly associated with practical examples using metrology terminology that adds uncertainty budget, expanded uncertainty, coverage factor to the description of the measurement.
One of his slides summed up the importance of uncertainty: “After delivering the order, one quarter of them are rejected by the customer as being out of tolerance which leads to: Rework, Lo$$e$, Unhappy customer”. In his example, this happened because the instrument caused uncertainty that was as large as the product dimension tolerance. The solution in this case is to use a more precise instrument. Next he distinguished between the Monte Carlo method of random values and the Root Sum Square method that uses the statistical method of adding the squares of the values and determining uncertainty by using the square root of the sums.
A rigorous discussion would take much longer than the time allocated for the presentation. The summary and examples gave a taste of what is involved to the audience. Factors affecting uncertainty mentioned: repeatability, accuracy, bias, precision, operator training, environment, measurement method. Methods of establishing the values contributing to the uncertainty included statistics and R&R studies for “type A”; calibration certificates, manufacturer literature and other information for “type B” factors. The distribution of values conforms typically to normal curves, but in some cases the distribution can be different, e.g. square.
In conclusion it is important to determine whether the measuring system is adequate for the current and future needs. To improve accuracy one has to choose adequate instruments, calibrate them, train the operators, control temperature, humidity and other environmental factors, and focus on the largest contributors to uncertainty. Those who measure and report measurements need to understand well the accepted guidelines for measurement uncertainty calculation. Those who use measurement values must pay attention to the size of the uncertainty in order to reach valid decisions about acceptance of products or processes and in order to consider optimization of the measurement methods.
P.S. To those who did not come:
I am wondering whether there are other means of providing you support and information in addition to the events organized around a guest speaker. Section 404 organizes plant visits and webcasts as well as similar events. Linkedin provides a forum for those who want to ask questions or share information. Would some of the newer technologies that permit shorter bursts of information serve at least some of the readers? I am thinking of text messages or twitter, even though I do not use them. If you have any ideas please send them to firstname.lastname@example.org.
Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC, expressing his own opinions (email@example.com).
For networking with local quality professionals explore these groups:
By Raymond E. Dyer, ASQ Senior Member CMQ/OE & CQA, Voice of the Customer Chair
WHY SOME OF YOU MISSED OUR JANUARY EVENT
At the Section Leadership Team's request, I sent you all a quick e-mail survey as to what was the specific reason you did not attend our January 2014 event. It’s always interesting to get this feedback. Including myself (I was in Mexico and thus could not attend) I received 39 responses of which some listed more than one cause. I've collated them into general categories and here's the summary of the reasons provided:
I'll be reviewing some of the details with the Leadership Team, but from what I can quickly gather, the main areas we have influence over and should explore would be the themes, the formula (especially for cost), and the location (and here I'm thinking further leveraging our University locations). Thanks to all that participated.
By Sukhvinder S. Jutla, 2013-14 Program Chair
Date, time, and location will be confirmed as we progress into the year. Most events are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel. Watch the Newsletter and our web site for further details.
To register for any event of for more information on events please contact: Sukhvinder Jutla at (450) 647-8092 or e-mail at Sukhvinder.Jutla@pwc.ca.By Kostya Polinkevych, Ph.D, CSQE, ASQ Senior Member
We do not have an interview to present this month.
Please check back in March 2014 for our next interview.
James A. Lacy
ASQ Montreal Section thanks our Site Members:
ASQ Montreal Francophone Section 404 (Thursday, February 27, 2014)
The next event for our Montreal Francophone section will be on February 27, 2014 at 6:00pm. It will be a site visit to Centre d'appels AccèsD Desjardins, located at 3155 boul L’Assomption, Montréal, H1N 3S8. It is free, but limited space available. To register for the event, click HERE.
ASQ Ottawa Section 407 (Wednesday, February 26, 2014)Results-based Management as a Quality System
There is growing recognition of the need to integrate planning, performance and risk. Treasury Board Secretariat is encouraging departments to focus on results and move beyond performance measurement to the use of results information in decision-making. Results-based Management and Quality initiatives have much in common. The next version of ISO 9001 includes requirements to assess risks related to customers, processes and goods & services.
In this workshop, Ruth Stanley will explore how the classic Quality mantra “Plan”, ” Do”, “Check”, “Act” can be used to move performance measurement along the continuum toward full implementation of results-based management. The focus will be on how to connect people, products, tools, processes and decisions to achieve expected results and continuous improvement. The focus of this presentation is to test drive a concept with quality professionals.
About your presenter
Ruth Stanley is an analyst at the Public Health Agency of Canada. She has been a member of the planning community for almost twenty years. She has gained planning, performance, reporting and Management Accountability Framework assessment experience at the Division, Program, Branch and Corporate level from Canada Customs and Revenue Agency, Health Canada, Natural Resources Canada and the Public Health Agency of Canada. Her current interest is in the implementation of results-based management.
PLACE: Centurion Conference & Event Center, 170 Colonnade Road, Nepean, ON. K2E 7J5 (613-727-1044)
FOOD: Buffet Style Dinner 6:00 p.m. To 7:00 p.m. ($20.00 Cash only). Students who do not wish to take part in the dinner and networking may arrive at 6:45 for the 7:00 presentation - $5.00 at the door.
TIMES: Networking 5:30 p.m. to 6:00 p.m. Buffet Style Dinner 6:00 p.m. to 7:00 p.m. Presentation 7:00 p.m. to 9:00 p.m.
For full information and to register for the event, click HERE.
Your Success Story the Next ASQ Case Study
Ph.D., ASQ CQE and SSBB, Education & Audit Chair
Having ASQ certification gives you an edge in the market and can significantly increase your income.
ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.
Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.
Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.
Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.
Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.
Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.
Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.
Calendar and Registration Form
Questions? In house courses, etc.: David Tozer: (514) 694-2830,
Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :
March 5, 2014
Consult the List of Your Executive
Look at your wallet card to see when your present certification is due to expire. If it says June 31, 2013 you are in time. Get your journal, with supporting objective evidence (you should know what that is) to me before the end of December 2013. If it says that you were due in December 2012 then you have until the end of June 2013 to submit your journal or it will lapse.
Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps, (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Your name is on it and no one else’s. It is portable and you can bring the recognition to your next company. Remember how hard you had to study for it? If you let it lapse you must rewrite the exam. Do you know where you will be employed in a year or so? Well congratulations if you do because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost of $59 USD to renew one certification is much less than it would to rewrite. If you are unemployed, then contact ASQ directly at 1-800-248-1946. Ask for “Recertification” then explain your unemployment situation to them. You may be able to have your due date extended. But at $59.00 that is not really that much if it will help land your next job?
If you are a member of Section 0401 Montreal, then contact Norman Dickinson at firstname.lastname@example.org or at 514-334-6102 to find out where to send your journal. If you are NOT a member of Section 401, then contact ASQ directly at 1-800-248-1946.
Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.
NOTE: The following links require that you be logged into your account before you try to activate them.
Download the ASQ Unemployment Program
PDF (105 KB)
Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.). Do you want to contribute an article (English or French) or a good idea? Contact us by e-mail.
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