Section 0401

March 2014 (Volume 64 - Issue 3)

Our objective: To increase awareness, interest, and involvement in Section activities and quality-related subjects. 

Visit our web site at

1 - Next Event

7 - 2013-14 Planned Events 

13 - Section Education Program 

2 - Ad / Publicité

8 - The Interview Corner

14 - Executive Committee Meetings & Officers 

3 - The Editor's Corner

9 - Welcome to our New Members

15 - Recertification

4 - A Word from Your Section Chair

10 - Site Members 16 - Unemployed Member Dues

5 - Had You Come to the Last Event

11 - Other ASQ Events

17 - Feedback/Advertising Rates

6- Voice Of The Customer

12 - ASQ News

1. Next Event


    Wednesday, March 19, 2014


6:00 PM


Sheraton Montreal Airport Hotel

     555 McMillan Avenue
Dorval, Quebec
H9P 1B7

Continuous Improvement

Mr. George Laszlo


Management M + Inc.


Please join us on March 19th to hear our guest speaker present the topic of Continuous Improvement

Continuous Improvement is a frequently used term whose meaning is fairly evident, but whose application is typically not as successful as expected, simply due to a lack of understanding of the underlying principles and tools required to optimize its impact and resulting benefits.

Would you like to learn more about Continuous Improvement, and how to use it the right way?

2. Ad / Publicité

George Laszlo will provide insight into what makes Continuous Improvement a worthwhile endeavor for any organization in any situation. He will outline specific examples from his past experiences that illustrate the application of this important concept, in order to enhance the operational effectiveness and efficiency in a wide variety of applications, providing the participants a practical list of "how-to" actions that will enable them to apply the Continuous Improvement concept successfully.

BIO: George Laszlo (B.Eng., M.A.Sc, ASQ Fellow) is an engineer by training and a manager by profession. He graduated from McGill University in Montreal with a Bachelor of Engineering degree in Honours Electrical Engineering, and he received a Master of Applied Science degree from the University of Toronto Institute for Aerospace Studies.

During his professional career spanning over 35 years, he has filled various management positions from Senior Project Manager to General Manager in manufacturing operations and IT environments in a variety of industries such as aerospace, defense, consumer products, and telecommunications. The American Society for Quality has awarded him the title "ASQ Fellow" in recognition of his contributions to Process Management and Continuous Improvement.  As well, his work to link strategic planning with operational processes, and the detailed business requirements that enable organizations to achieve process effectiveness and efficiency improvements by the selection and application of the optimum operational and IT solutions for their context.

George has maintained his ties with academia by lecturing on a wide selection of Quality Management topics at universities in Canada, the US and overseas  He has published numerous articles on a variety of quality management topics, and he is the recipient of the European Best Paper Award for 1999.

George has been a member of the ISO/TC176 Technical Committee for the Standards Council of Canada since 1977. He is one of the founding architects of the Canada Awards for Excellence, as well as for the Asia Pacific Business Excellence Standard, and a key contributor to each International Conference on ISO and TQM since the inception of this annual event in 1996.

ASQ Members ($40)
Non-Members ($50)

NOTE: For students wanting to get to the Sheraton Hotel, you can easily take the STM Express City Bus 747 which will drop you off at the Pierre Elliott Trudeau airport.  After which, you may take the Sheraton's free shuttle to get to the hotel.  Click HERE for more details.
After the meeting, an ASQ member will often be available to drop off a student at a nearby bus or metro station.

Bring your business cards and be ready to network.

To register for any event or for more information on events please contact:
Mr. Sukhvinder Jutla
Tel: (450) 647-8092


3. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor

A big thank you to all those who turned out on February 19th for our chapter's Pecha Kucha dinner event.  As the one who tabled the original idea for this kind of evening, and who also spent a fair amount of time organizing it, it was very gratifying to not only see a good turnout, but also have overwhelmingly positive feedback afterwards.

A sample of the feedback received:

"Hi Michael, thanks for a great presentation last night. I thought all of the speakers and subjects were good. I really enjoyed the meeting format. Six minutes and 40 seconds is a fast presentation of a subject with good flow. I wonder if any in the audience will consider doing one in the future." - Peter Connolly (Bombardier Aerospace).

I wonder as well?  As I have stated before, if you would like to be a speaker at a future event, please contact me and let me know.  Or even recommend a topic that you would like to have presented, that is fine as well.

See you all on March 19th for our next dinner presentation on "Continuous Improvement" (see information above).


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

4. A Word from your Section Chair

By Bill Wilson, Section Chair

Hello everyone.

Busy, we are always busy, busy at what? Doing audits, answering customer questionnaires, sending copies of your certificates, researching corrective actions. It seems easy to get lost in the mechanics of a quality system sometimes, we need to take time to look at the overall picture, what direction are we going in.

So keep busy, but also take some time to think, strategize and plan.

Give me your feedback by e-mail

5. Had You Come to the Last Event

By Eric Stern, ASQ Senior Member, CQA, Publicity co-chair

Had you come . . . A Quality Night of Pecha Kucha Presentations

Exposed to 4 different presentations allowed participants to really get a taste for what Pecha Kucha is and how it may work. For me it is an excellent tool for training presenters for succinctness and time-effectiveness. Evidently more than usual work was needed to prepare the slides and the spoken presentation to go along with it.

I remained with the impression that in addition to the standard format of 20 slides of 20 seconds each, it may be worth to develop variant formats, depending on the scope of the presentation. For example for content rich presentations, it may be worth producing printed or electronic documents for follow up consideration (ISO 9001). In case substantive changes are discussed, some preparatory documents may be appropriate in order to prime the audience for effective Q&A discussions (Supplier Satisfaction). For training in the usage of Pecha Kucha, provision of the audio recordings of speech examples may make a difference – there is quite an artistic component that has to do with the presenter skills and perhaps specific tricks worth learning. Pictures are important when the room for words is limited.

Talking about "supplier satisfaction", Michael Bournazian of Bombardier Aerospace contrasted it with the customer satisfaction that is at the core of quality management systems such as ISO 9001 and AS9100. He illustrated the importance of the interaction of the organization with its suppliers. Using his personal experience, he showed that both the organization and the supplier can benefit when there is an atmosphere of collaboration. I asked whether a modification of the ISO standard may be appropriate, while Eric Hosking made the point that employee engagement is another example of supplier satisfaction benefit to the organization.

Pierre Dovala from BSI Canada described the modifications expected to be implemented in the transition to the 2015 version of ISO 9001. Very rich in content, highlighting the very interesting details of the significant changes that are expected to happen, the presentation did at times reveal one drawback of the Pecha Kucha format.  I would have preferred to have a higher level discussion of the most important changes, and a reference to a document that gives much more of the details. Following up the presentation, I was offered by Anne-Marie Pizzitelli from BSI access to their catalogue of webinars, including one on the ISO 9001:2005: here you clearly have one example of the advantages of being present in the room during the event. It is interesting to note that Canada is not amongst the 10 countries with most ISO 9001 registrations.

Raymond Dyer of IEC Holden presented “Corrective Action, Not complicated; just hard”. I retained 2 components: control of the non-conforming product and the avoidance or recurrence of problems. Corrective action request CAR is only needed if the problem is serious enough or systemic. The basic steps include the CAR initiation, definition of the NC (nonconformance), containment to prevent reaching the customer, correction of the nonconformance, the Root Cause Analysis (RCA), planning and communication of the Corrective Action (CA), implementation of the CA, verification of the effectiveness of CA, and closing of the CAR. Details about each step, illustrations trying to connect to some concepts that may seem abstract to those who have had no chance of practicing the steps, contributed to enliven the presentation. BSI mentioned in this context their proprietary action manager tool; Michael Bournazian talked about the importance of having someone managing project and support with resources provided by top management.

Jim Moran, from the Learning Alliance associated with BSI Canada, presented “Risky Business” starting with “3.09 risk: effect of uncertainty”. He impressed me with his professional illustrations that created a mood that enhanced the content that he delivered verbally. Functional, design and process Failure Modes and Effects Analysis are essential tools for assessing risks. In this case, Pecha Kucha only allows for a superficial review of the elements of the subject. Some key elements he mentioned: process risks especially at the hand-off points, unintended outputs to the customer, conformity, customer satisfaction, the role of the quality management system, work flow potential risk areas, outsourcing, measurements, internal auditing, customer requirements, final inspection, and services as “special processes”. His suggestions include monitoring outcomes in order to measure the effectiveness of risk management; simplification of CAPA programs to reduce risks, anticipation of failures by monitoring trends, replacement of prescriptive with risk-based requirements, watching the modification of risk management, CAPA and internal audit records. He stressed the importance of the system effectiveness. Michael Bournazian commented about the importance of the contract review in reducing risks.

Personally, I would recommend the Pecha Kucha format for training presenters or for giving short introductions to specific subjects. For those who want to delve into a subject, I would recommend more complete presentations. I did like the slides that contained limited information, just a couple of lines at the most. I liked the times when illustrations supported the statements made. I process easier visual information and missed parts of the verbal component that went by too fast for me. Others may not have my limitations. Handouts may have added support for people like me.


Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC, expressing his own opinions (

For networking with local quality professionals explore these groups:

6. Voice of the Customer

By Raymond E. Dyer, ASQ Senior Member, CMQ/OE, CQA, Voice of the Customer & Historian


We realize that many of you are "surveyed out" but we promise to make this next survey as short and simple as the last time: we're going to mail out roughly 300 preposted, postcard sized, hardcopy surveys to our members. It shouldn't take long to complete (remember, postcard sized!).

It's really important we get your feedback so we can learn and improve our activities and services. When you receive it, please participate in this year's survey. We're looking forward to your responses. Thank-you for helping your ASQ section!

7. 2014-15 Planned Events

By Sukhvinder S. Jutla, 2013-14 Program Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel.   Watch the Newsletter and our web site for further details.



April 16, 2014 Counterfeit Parts
May 21, 2014 Deployment of PPAP
July 2014 **Golf Tournament**
September 17, 2014 Human Factors . . . continued
October 15, 2014 Selling / Influencing
November 19, 2014 Standardization Process
January 2015 TBD
February 2015 TBD
March 2015 TBD
April 2015 TBD
June 2015

To register for any event of for more information on events please contact: Sukhvinder Jutla at (450) 647-8092 or e-mail at

8. The Interview Corner

By Kostya Polinkevych, Ph.D, CSQE, ASQ Senior Member

We do not have an interview to present this month.

Please check back in April 2014 for our next interview.

9. Welcome to our New Members

Farhad Bagheri Jebelli
Enrique Contreras
Anup Kumar Ganesh
Violanda Pietraroia
Rasam Rahmanfard
Mani Kanta Rajkumar
Gaurav Verma

10. Site Members

ASQ Montreal Section thanks our Site Members:

SC Johnson Home Storage

QMI - SAI Global

11. Other ASQ Events

ASQ Montreal Francophone Section 404 (Thursday, April 24, 2014)

Our Montreal Francophone section will be hosting an online cyber-conference on ASQ certifications. Free for section members, starting at 15h00.  To register for the event, click HERE.

12. ASQ News

Defining Requirements for Home Building
At the onset of building a new house, in order to establish his desired features and design, ASQ member Keith Heston naturally created a requirements specification document for his builder.
Click here to watch . . .

20 Years of Quality Milestones Mark United Arab Emirates' Journey to Excellence
Oil and gas has always been a major contributor to the United Arab Emirates (UAE) economy. In the mid-1990s, visionary leaders of UAE started diversifying the economy to reduce reliance on oil and set up policies to encourage trade, travel, tourism, real estate, construction, services, and more. Given the context that the UAE was gradually becoming a service- and knowledge-based economy, UAE’s leaders realized the need for organizations to improve quality and customer service to become competitive. In this case study, you'll learn that in order to accomplish this, the leaders instituted a number of strategic and far-reaching macro-level quality and excellence initiatives for all sectors of the economy, namely the government departments and the public and private sectors.
Click here to read the case study . . .

March Member Gift: ISO 9001 and Auditing Bundle
Knowledge of the ISO 9001 criteria when managing a quality management system is critical for any quality professional. The March member gift assists those looking to adopt or understand ISO 9001 standards when implementing, managing, or restructuring a quality management system. The bundle includes: a webcast on the evolution of quality management systems and best practices, a webcast with an overview of the 2015 update to ISO 9001, an e-book pocket guide to ISO 9001, and additional resources on ISO 9001, including articles, case studies, and tutorials.
Click here to access your gift . . .

Creating a Culture of Quality
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed topics in the quality community. In this episode, we explore the ways that quality culture contributes to organizational performance. We'll also learn what quality leaders can do to take organizational culture into their own hands. We'll also recognize quality engineers and their superhero status.
Click here to watch the video . . .

13. ASQ Montreal Section Education Program 2013-2014

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: David Tozer:  (514) 694-2830,

14. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :

April 2, 2014

Consult the List of Your Executive for 2013-14 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

15. Recertification

Is Your Recertification Due?

Look at your wallet card to see when your present certification is due to expire. If it says June 31, 2013 you are in time, you have plus or minus six months from that date to submit it. Get your journal, with supporting objective evidence (you should know what that is) to me before the end of December 2014. If it says that you were due in December 2013 then you have until the end of June 2014 to submit your journal to me or it will lapse. If you require assistance then please contact me at the email address shown on the last line below.

Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps, (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Your name is on it and no one else’s. Remember how hard you had to study for it? If you let it lapse you must rewrite the exam. It is portable and you can bring the recognition to your next company. Do you know where you will be employed in a year or so? Well congratulations if you do because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost of $59 USD to renew one certification is much less than it would to rewrite. If you are unemployed, then contact ASQ directly at 1-800-248-1946. Ask for “Recertification” then explain your unemployment situation to them. You may be able to have your due date extended. But at $59.00 that is not really that much if it will help land your next job?

If you are a member of Section 0401 Montreal, then contact Norman Dickinson at or at 514-334-6102 to find out where to send your journal. If you are NOT a member of Section 401, then contact ASQ directly at 1-800-248-1946.

16. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

17. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

Advertising Rates (per ad)


 ASQ Member



First Ad



Regular size



Small size



10% discount  for 2 to 7 issues
25% discount for 8 issues (full year) 

Contact Michael Bournazian for more information

Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to and revise your profile to add mailings from your section.

How to Opt Out.

This e-mail is being sent in the course of normal Montreal Section  business to the e-mail address of record. We are not responsible for forwarded e-mails. If you no longer wish to receive e-mail communications from the Montreal Section (your section) of ASQ, please visit your ASQ account to unsubscribe or reply to this message, indicating Opt Out in the e-mail body and in the title.

Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, ASQ has suggested limitations about how many e-mails may be sent to the section members each month. This does not extend to career notifications.