Section 0401

May 2014 (Volume 64 - Issue 5)

Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.  Visit our web site at

1 - Next Event

7- Voice Of The Customer 

13 - ASQ News 

2 - Ad / Publicité

8 - 2014-15 Planned Events

14 - Section Education Program 


9 - The Interview Corner

15 - Executive Committee Meetings & Officers

4 - The Editor's Corner

10 - Welcome to our New Members 16 - Recertification

5 - A Word from Your Section Chair

11 - Site Members

17 - Unemployed Member Dues

6 - Had You Come to the Last Event

12 - Other ASQ Events

18 - Feedback/Advertising Rates

1. Next Event


    Tuesday, May 20, 2014


6:00 PM


Sheraton Montreal Airport Hotel

     555 McMillan Avenue
Dorval, Quebec
H9P 1B7

Deployment of
(Production Part Approval Process)

Nicole Talbot, Eng., M. Eng., CSSBB


Technical Services Nicole Talbot Inc.


Please join us on Tuesday, May 20th to hear our guest speaker present the topic of Deployment of PPAP. 

2. Ad / Publicité

PPAP (Production Part Approval Process) is a structured process for approval of parts used in the automotive industry but also in other manufacturing sectors.

As defined by AIAG (Automotive Industry Action Group), the production part approval process (PPAP) defines the requirements for production part approval, including production and bulk materials. The purpose of PPAP is to determine if all customer engineering design record and specification requirements are properly understood by the organization, and that the process has the potential to produce product that can consistently meet these requirements during an actual production run at the quoted production rate.

The concepts to be presented are as follows:
1. Definition of PPAP
2. Goals and Benefits of PPAP in different sectors
3. Scope of PPAP (4 cases)
4. How to prepare a PPAP package (18 requirements)
5. Levels of submission (5 levels)
6. Forms, document (PPAP - 4th edition), other references

Nicole Talbot is an Industrial Engineer and a member of the Order of Engineers of Quebec. She holds a Black Belt certification from American Society for Quality (CSSBB), a training aircraft certification from Transport Canada and a Masters in Engineering Management. She has nearly 20 years of experience in various manufacturing environments (automotive, aerospace, civil and military). In addition, she has experience in project management, continuous improvement (Toyota System - TPS and Lean tools) as well as quality (problem solving, internal audits, supplier audits and special processes, NADCAP).

ASQ Members ($40)
Non-Members ($50)

NOTE: For students wanting to get to the Sheraton Hotel, you can easily take the STM Express City Bus 747 which will drop you off at the Pierre Elliott Trudeau airport.  After which, you may take the Sheraton's free shuttle to get to the hotel.  Click HERE for more details.
After the meeting, an ASQ member will often be available to drop off a student at a nearby bus or metro station.

Bring your business cards and be ready to network.

To register for any event or for more information on events please contact:
Mr. Sukhvinder Jutla
Tel: (450) 647-8092


3. Golf Tournament

Base de Roc, Joliette
Commandites disponibles / Sponsorship opportunities

Roger Pelletier: 514-476-5956 ou

Golf Registration Form (Word)

Golf Registration Form (PDF)

4. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor

I will use my space here this month to promote our annual golf tournament.

The last 2 years I have be unable to participate.  This year I plan to, and so should you!  It is always a great day out with fellow Quality professionals, and the course is fun and challenging . . . for me, any course is challenging ;-)

As well, dinner and networking after the tournament.

So see the above section for forms to complete and send in for registration.  Hope to see you July 4th!


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

5. A Word from your Section Chair

By Bill Wilson, Section Chair

Hello everyone.

Hello everyone.

The weather is finally getting warmer and we realize summer may be coming after all. Those of us with children experience the change more directly with the kids at home! We like many committees take the summer off and concentrate on the pleasures of life including holidays.

There are 2 activities that close out our season: the membership feedback questionnaire (VOC) and the annual golf tournament. I strongly urge you to participate in the questionnaire, as it is sometimes the only time we hear from you our members.  And for a pleasant day out, join the golfing gang, see this newsletter for details.

Have a wonderful summer, and the team will be back in touch when September rolls around.

Give me your feedback by e-mail

6. Had You Come to the Last Event

By Eric Stern, ASQ Senior Member, CQA, Publicity co-chair

Had you come . . . Counterfeit Parts

Eric Hosking gave the audience a structure to frame the current state of how government is requiring and industry is dealing with counterfeit parts. He started with concrete examples that dealt with important aspects: usage of unapproved materials, materials not complying with specs, counterfeit electronic components, falsified laboratory results, aftermarket sliver repairs, restored scrap.

In this class, there is a distinction between parts known and agreed by the customer, counterfeit, fraudulent and those suspected unapproved. The estimates of the damage include 17% of electronic components purchased by the Pentagon and its contractors, 10% of the drugs, up to 50% in some regions, a total of $250 billion impact on U.S. industry.

Legislation in the U.S. is moving towards forcing suppliers to maintain internal counterfeit avoidance programs: “No more innocent victim posture” in DoD in other industries. The 18 US Code § 38 is titled “Fraud involving aircraft or space vehicle parts in interstate or foreign commerce” and describes offences and penalties affecting organizations and individuals. “63 USC Fraud by wire …” provides another level of legislation.

Examples included forged titanium parts used instead of plate, risking the performance of a Martian rover, and recovered electronic integrated circuits with counterfeit markings. Refrigerants are shipped from countries allowed to use ozone damaging Freons to more advanced economies where they are no longer allowed by law.

There is a very long list of factors that drive acts of fraud; here are some: non-uniformly applied laws, products outside acceptance limits, artificial time limits, and so on … (had you come you may have access to the entire list). SAE committees G19 and G21 deal with counterfeiting. Eric Hosking participates in writing their documents, some to be released shortly. He mentioned AS5553 for OEMS electronics users, AS6174 OEMS for non-electronic Materiel, AS6081 for Electronics Distributors and Brokers, AS6171 for electronics test laboratories and ARP 6178 Tool for Risk Assessment for Electronic Distributors. The IEC International Electrotechnical Committee has developed similar documents that he mentioned and whose correspondence he illustrated and compared with the government CFR/NPR regulations.

He also presented industry specific key elements of counterfeit detection for refrigerants and fire extinguishers. One table presented proactive elements of avoidance including such elements as: build an ethical culture, design out counterfeits, supplier selection and training of personnel. In addition to the SAE web site that will issue shortly a Supply Chain Management Handbook (Google IAQG SCMH), he provided links to avoidance information such as:

The International Electronics Manufacturing Initiative (INEMI)

The Medicine and Healthcare Products Regulatory Agency

Amongst interesting points raised in the audience were more examples of counterfeiting but also the story of DNA hidden in electronic chips that may thwart counterfeiting. As in the past, I try to give you a taste of what was said, but the presentation contained more interesting material and you may have missed networking with some participants with experience in the field.

Conclusion? It is smart to avoid counterfeit material and it is mandatory if supplying governments or regulated customers.


Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC, expressing his own opinions (

For networking with local quality professionals explore these groups:

7. Voice of the Customer

By Raymond E. Dyer, ASQ Senior Member, CMQ/OE, CQA, Voice of the Customer & Historian

Next Voice of the Customer (VOC) Survey

Given Canada Post's recent postal rate increase, we've agreed to go back to some form of electronic survey mechanism. However, because of the difficulties encountered with the previous survey tool, we'll be using a simpler approach of an Excel file with some entries being a drop-down list of responses and others being free form text responses. When you get the survey from myself, all you'll have to do is:

1 - Save the Excel file onto your desktop,
2 - Open the file and fill out the response cells,
3 - Save the completed file, and
4 - Send me back the completed survey file by responding to my survey e-mail with the file attached.

As like last year, we plan to hold a draw for a $50 Amazon gift card for respondents if they provide a valid member number.

Please respond to the survey as soon as possible after receiving it, so we can collate the responses for our Leadership Team meeting in June. Thanks!  

8. 2014-15 Planned Events

By Sukhvinder S. Jutla, 2014-15 Program Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel.   Watch the Newsletter and our web site for further details.



July 4, 2014 **Golf Tournament**
September 17, 2014 Human Factors . . . continued
October 15, 2014 Selling / Influencing
November 19, 2014 Standardization Process
January 2015 TBD
February 2015 TBD
March 2015 TBD
April 2015 TBD
May 2015 TBD
June 2015 TBD
September 2015

To register for any event of for more information on events please contact: Sukhvinder Jutla at (450) 647-8092 or e-mail at

9. The Interview Corner

By Kostya Polinkevych, Ph.D, CSQE, ASQ Senior Member

We do not have an interview for you this month.  Please check back in September!


10. Welcome to our New Members

APRIL 2014
Bertrand Bosse
Danny P. Obrien
Afsaneh Tabandehjooy
Sana Ullah

11. Site Members

ASQ Montreal Section thanks our Site Members:

SC Johnson Home Storage

QMI - SAI Global

12. Other ASQ Events

ASQ Montreal Student Section (Saturday, April 19, 2014)

Event description
This competition provided graduate engineers (Mechanical Engineering, Industrial Engineering, Aerospace Engineering, Quality and Information systems engineering) with an opportunity to practice leadership and problem solving in a team-based competitive atmosphere. It gave an opportunity for students to demonstrate their abilities. The case was an engineering problem with a focus on developing a business solution. The student needed to study the problem, analyze and provide suitable recommendation. Eight teams participated in which yielded a winner and runner for the event.

Industrial Seminar
Theme: Quality Management System
Speaker Information: Mr. Pierre Marquis, Director of Quality, Continuous Improvement & Environment at GGI International. Montreal
Mr. Marquis presented how he developed Quality Management Process Measures for an Organization now registered to FOUR International Standards: AS9100C, ISO 13485, ISO 14001 and ISO 9001. He described how the workforce is informed and mobilized to support GGI’s excellent achievements. There were 35 students who registered and attended the Seminar during the day of the event.

ASQ Montreal Francophone Section 404 (Thursday, May 29, 2014)

Our Montreal Francophone section will be holding a conference on ASQ certifications and networking. Free for section members, the event takes place at 1981 McGill College in Montreal, starting at 18h00. For more information, click HERE, and to register for the event, click HERE.

ASQ Ottawa Section 407 (Wednesday, May 21, 2014)

The Role of Leadership and Knowledge in Modern Management Systems

Leadership and knowledge go hand in hand. Leaders are often viewed as disseminators of knowledge and more importantly, leaders serve as mentors in coaching and encouraging people to learn. But do leaders learn themselves? How many companies in the world include top managers into the annual training plan? How many directors sit with their subordinates in the same classroom, learning a new tool, new business model, technological innovation? How many leaders are being honest with themselves, admitting: “I don’t have enough knowledge, I have to learn!” – and subsequently creating a personal learning plan.

In the modern business world characterized by an incredibly rapid change, being agile and innovative is imperative to survival and success. Adaptability to change comes from continuous learning. Truly successful leaders understand and put this notion into practice. A true leader has to reinvent him/herself, continuously learn new ways to lead a company to success.

Many Quality excellence models including the expected ISO 9001:2015 ask leaders to embrace and encourage and lead a culture of learning, knowledge and innovation. Therefore leaders must react and answer accordingly, if they hope to improve the performance of their organizations.

Learning has to begin with leaders.

About your presenter
Mohamed Fawaz ,Managing Partner of United Management Bureau-Quality Management Institute (UMB-QMI). Managing partner of Canadian Advanced Management and training Solutions. (CAMTS). Former Senior Manager of the Canadian General Standards Board (CGSB).

Mr. Fawaz is an experienced executive with an excellent track record in cost control, efficiency improvements, excellence models and staff leadership. Strong background in quality management and improvement, business process analysis and re-engineering. Expertise in Management Systems covers ISO 9000, ISO 14001, OHSAS 18001, HACCP, IS0 22000, ISO 27001, and ISO/TS16949, ISO 31000, ISO 14064.

Mr. Fawaz is an expertise in Six Sigma and Lean to develop improvements that have lead to both quality and efficiency improvements . Well known lecturer and trainer on Quality , Risk management and Business Excellence topics. Certified EFQM European Excellence Assessor. Expertise in international and regional Accreditation programs, including the Health Sector Accreditation. Approved trainer by Green Building services for Green Buildings and LEED courses. Approved trainer by Canadian Standards Association and Saiglobal for quality, environmental , occupational health and Safety , Food Safety, Information Security management systems, Six Sigma and Lean ,Risk management and Climate Change training courses,. More than 20 years experience in auditing covering large scope of companies in various industries.

Mr. Fawaz is a Co-founder and a board member of the Lebanese Society for Quality and is a board member of the Lebanese Management Association. Mr. Fawaz is a member of the mirror committee of ISO/TC 176 in Lebanon. Mr. Fawaz is an ASQ member.

PLACE: Centurion Conference & Event Center, 170 Colonnade Road, Nepean, ON. K2E 7J5 (613-727-1044)
FOOD: Buffet Style Dinner 6:00 p.m. To 7:00 p.m. ($20.00 Cash only). Students who do not wish to take part in the dinner and networking may arrive at 6:45 for the 7:00 presentation - $5.00 at the door.
TIMES: Networking 5:30 p.m. to 6:00 p.m. Buffet Style Dinner 6:00 p.m. to 7:00 p.m. Presentation 7:00 p.m. to 9:00 p.m.

For full information and to register for the event, click HERE.

13. ASQ News

Lean With a Touch of Six Sigma
You hear about lean and Six Sigma, and Lean Six Sigma. Is there a difference? Learn how lean and Six Sigma work together and how not to mistake the tools.
Click here to watch . . .

Translate for Quality Press
Do you speak multiple languages? Quality Press is looking for member leaders who might be interested in doing some translating work. This would include multiple Quality Press publications, from books to case studies to articles. Contact Amber Martin at for more details.

2014 Pathways to Social Responsibility
ASQ has published its sixth issue of Pathways to Social Responsibility. This year’s issue explores how quality helps organizations integrate social responsibility into their business strategies. Eleven international organizations are profiled, including major corporations, nonprofit organizations, and social enterprises. Additional content includes articles on integrative social responsibility, ASQ’s Social Responsibility Body of Knowledge (SR BoK) project and integration guide, and a profile on the 2014 Spencer Hutchens Medalist. For more information on Pathways 2014 and ASQ’s SR work, check out the case studies section of ASQ’s SR website.
Click here to learn more . . .

Member Engagement Pilot Program
ASQ is partnering with a marketing firm that specializes in member engagement for associations similar to ASQ. The intent is to help engage more members in their first year to improve retention. The program includes a micro site for members to utilize in their quality journey and tips on how ASQ can assist them. A pilot program will take place for all new members this June. Feel free to click on the test link to see the experience that the June pilot group of new members will have. If you have any questions about the program, please email Jen Czajka at
Click here for test program link . . .

14. ASQ Montreal Section Education Program 2013-2014

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: David Tozer:  (514) 694-2830,

15. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :

June 4, 2014

Consult the List of Your Executive for 2013-14 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

16. Recertification

Is Your Recertification Due?

Look at your wallet card to see when your present certification is due to expire. If it says June 31, 2013 you are in time, you have plus or minus six months from that date to submit it. Get your journal, with supporting objective evidence (you should know what that is) to me before the end of December 2014. If it says that you were due in December 2013 then you have until the end of June 2014 to submit your journal to me or it will lapse. If you require assistance then please contact me at the email address shown on the last line below.

Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps, (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Your name is on it and no one else’s. Remember how hard you had to study for it? If you let it lapse you must rewrite the exam. It is portable and you can bring the recognition to your next company. Do you know where you will be employed in a year or so? Well congratulations if you do because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost of $59 USD to renew one certification is much less than it would to rewrite. If you are unemployed, then contact ASQ directly at 1-800-248-1946. Ask for “Recertification” then explain your unemployment situation to them. You may be able to have your due date extended. But at $59.00 that is not really that much if it will help land your next job?

If you are a member of Section 0401 Montreal, then contact Norman Dickinson at or at 514-334-6102 to find out where to send your journal. If you are NOT a member of Section 401, then contact ASQ directly at 1-800-248-1946.

17. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

18. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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10% discount  for 2 to 7 issues
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Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to and revise your profile to add mailings from your section.

How to Opt Out.

This e-mail is being sent in the course of normal Montreal Section  business to the e-mail address of record. We are not responsible for forwarded e-mails. If you no longer wish to receive e-mail communications from the Montreal Section (your section) of ASQ, please visit your ASQ account to unsubscribe or reply to this message, indicating Opt Out in the e-mail body and in the title.

Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, ASQ has suggested limitations about how many e-mails may be sent to the section members each month. This does not extend to career notifications.