Section 0401

June 2014 (Volume 64 - Issue 6)

Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.  Visit our web site at

1 - Next Event

7- 2014-15 Planned Events 

13 - Section Education Program 

2 - Ad / Publicité

8 - The Interview Corner

14 - Executive Committee Meetings & Officers 

3 - The Editor's Corner

9 - Welcome to our New Members

15 - Recertification

4 - A Word from Your Section Chair

10 - Site Members 16 - Unemployed Members Dues

5 - Had You Come to the Last Event

11 - Other ASQ Events

17 - Feedback/Advertising Rates

6 - Voice Of The Customer

12 - ASQ News

1. Next Event


Date: Friday, July 4, 2014

Time: Day and Evening
Place: Base de Roc

2870, Base de Roc
Joliette, Quebec
J6E 3Z1

The ASQ Quebec sections, Montreal 401 and Montréal francophone 404, invite you to their yearly golf tournament on Friday, July 4, 2014.

Do not wait: register yourself alone or with one or two colleagues/friends, and be paired up with other quality professionals or create your own foursome.

After playing golf, join everyone on the deck for a drink in a relaxing and enjoyable environment.  Continue the evening with a delicious dinner and discussions around the table, and be there for the prize ceremony!

2. Ad / Publicité

Please note that you can also come only for golf or only for dinner.

Commandites disponibles / Sponsorship opportunities
Should you or your company wish to assist with sponsoring this event please contact:
Roger Pelletier: 514-476-5956 ou

Golf Registration Form (Word)

Golf Registration Form (PDF)

3. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor

A quick word to wish everyone reading this a very good and enjoyable summer.  Enjoy the warm weather, as here in Montreal it can disappear quite quickly.

Try and make everything you do this summer of the highest quality possible . . .

including the golf you will be playing with us on July 4th at Base de Roc (you must have known I'd slip that it somehow!)

Register if you have not done so yet, and come enjoy a day on the links.  Or just come for the dinner.

See the above section for forms to complete and send in for registration.  Hope to see you July 4th!


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

4. A Word from your Section Chair

By Bill Wilson, Section Chair

Hello everyone.

Our Section Chair Mr. Wilson is already on summer vacation!

Check back in September 2014 for more words.

Give me your feedback by e-mail

5. Had You Come to the Last Event

By Eric Stern, ASQ Senior Member, CQA, Publicity co-chair

Had you come . . . Deployment of PPAP

Nicole Talbot used the PPAP definition: Structured process for approval of parts used in the automotive industry, but also in other manufacturing sectors. It was a requirement in QS 9000, now is required by TS 16949. Those who really need it, follow the structure of the AIAG 4th edition of the manual that can be found at and Like in many other events covering the presentation of standards, the people who use it daily benefited most from the experience of a well-versed trainer and two registrar representatives’ comments from the room. Others got an excellent one hour review of the standard imposed by automotive manufacturers on their suppliers, and now used in a number of other industries.

The gist is that the process is an effort to ensure that specs are understood, that the potential of production is confirmed during an actual production run at the quoted rate and that performance results regarding machines, tools, measurements, instruments are confirmed. There are 18 basic customer specific requirements that can be modified by customers. Changes introduced by the supplier need to be confirmed with the customer. One particularity is the "level" to which information needs to be retained or submitted to the customer according to the initial agreement.

For those who did not come, here is the list of requirements that the customer can choose from: Design Record, Engineering Change Documents, Customer Engineering Approval, Design FMEA, Process Flow Diagrams, Process FMEA, Control Plan, Initial Process Studies, Qualified Laboratory Documentation, Appearance Approval Report, Sample Product, Master Sample, Checking Aids, Records of Compliance, Part Submission Warrant with Bulk Material Checklist.

Some advice: take time to do it right the first time, it is a process not an event, do not try to do it alone - use the team, pay special attention to DFMEA, PFMEA, control plans, statistics, APQP links.

Most of the findings mentioned by registrars were in the MSA, which is more than just gage R&R, improper FMEA, lack of links to the control plan, inattention to risk management. Some people reported increased development times required to regain customer trust and to reduce changes at release time. Some organizations are scared to provide wavers. Be careful about using similarities as criteria for release, it is easy to take them too far. The tricky protection of proprietary supplier aspects can be handled while still providing sufficient information to the customer.

Other elements worth paying special attention: required notifications to the customer, list of submissions, make sure the PPAP submission is from representative production and it validates all variables, including machines, fixtures and people. 


Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC, expressing his own opinions (

For networking with local quality professionals explore these groups:

6. Voice of the Customer

By Raymond E. Dyer, ASQ Senior Member, CMQ/OE, CQA, Voice of the Customer & Historian

Next Voice of the Customer (VOC) Survey Delayed

Sometimes the best of plans are changed. Our plan was to send you a survey but ASQ are sending out theirs in about the same time-frame as well. Therefore, in the spirit of cooperation and in order not to overwhelm you with surveys, we'll hold off on ours until August.

In the meantime, we do encourage you to complete the ASQ survey when it comes out so that ASQ in general can benefit from your feedback. Because of the change in program cycle whereby we can get your feedback in August/September time-frame to plan for 2015 events, we will allow our survey to slip into August/September and also encourage you to give us your feedback then.

As indicated in the last e-newsletter, we'll be using the simpler approach of an Excel file with some entries being a drop-down list of responses and others being free form text responses. When you do get the survey, all you'll have to do is: (1) save the Excel file onto your desktop, (2) open the file and fill out the response cells, (3) save the completed file, and (4) send me back the completed survey file by responding to my survey e-mail with the file attached.

As like last year, we plan to hold a draw for a $50 Amazon gift card for respondents if they provide a valid member number.

Please respond to the survey as soon as possible after receiving it so we can collate the responses for our Leadership Team meeting this Fall. Thanks!  

7. 2014-15 Planned Events

By Sukhvinder S. Jutla, 2014-15 Program Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel.   Watch the Newsletter and our web site for further details.



September 17, 2014 Human Factors . . . continued
October 15, 2014 Selling / Influencing
November 19, 2014 Standardization Process
January 2015 TBD
February 2015 TBD
March 2015 TBD
April 2015 TBD
May 2015 TBD
July 2015 TBD
September 2015 TBD
October 2015

To register for any event of for more information on events please contact: Sukhvinder Jutla at (450) 647-8092 or e-mail at

8. The Interview Corner

By Kostya Polinkevych, Ph.D, CSQE, ASQ Senior Member

We do not have an interview for you this month.  Please check back in September!


9. Welcome to our New Members

MAY 2014
Salem Bouriche
Mohammad Hossein Ghanavizi Maroof
Alireza Golesorkhi
Vinay Mahalingaswamy
Ali Osman Tariq
Monique Tornero

10. Site Members

ASQ Montreal Section thanks our Site Members:

SC Johnson Home Storage

QMI - SAI Global

11. Other ASQ Events

ASQ Montreal Student Section (Monday, June 16, 2014)

Event description - Making a Business Sense of Quality
Quality has been considered as a tool to inspect product, control processes and implement quality management system for achieving customer satisfaction. Quality professionals can impact directly profit and sales. Understanding how quality affects business performance is important for becoming a successful quality professional. Adding value is as important as assessing value of other processes. In this presentation, Praveen will talk about his integrated performance model consisting of business scorecard, Six Sigma, Innovation and Process management and share his 4P (Prepare, Perform, Perfect and Progress) process management model for achieving excellence in everything one does.

About the Speaker
Praveen Gupta is Director of Corporate Quality at Prysm, Inc., in San Jose, CA, an organization that makes large format display systems or videowalls. Praveen has several years of experience working on Quality and supervising industry projects. He has authored and co-authored several books in the field of six sigma, corporate performance, and innovation such as Six sigma business scorecard, Global innovation science handbook, Stat free six sigma, Business innovation etc. Praveen also writes regularly for ASQ magazines such as Quality Progress, and Quality Digest. Praveen has taught quality and innovation courses at Motorola University, DePaul University and Illinois Institute of Technology. He is the founding director of Center for Innovation Science and Applications at Illinois Institute of Technology ( Praveen is also an ASQ Fellow and a member of ASQ for 30 years.

-The event is scheduled for Monday, June 16, 6:30-8:30 pm at EV 2.260, Concordia University, 1515 Ste. Catherine Street West, Montreal H3G-2W1.

-There are no fees for attending the event, but registration is required by sending an email to

ASQ Ottawa Section 407 (Wednesday, June 25, 2014)

The Lost Art of Time Management:high performers manage their time

In our hectic professional lives, most people are multitasking, attending never-ending impromptu meetings, struggling to read, share and respond to all the emails, arrive late for meetings, finish their deliverables later than planned and cannot make time for the unforeseen, or squeeze in an extra task. Or so they think.

Some other people are focused, always arrive at meetings on time, always have their work done, always do more work and are always ready to help. Why? Because those who know how to ‘make the time’ and to get around to doing what they need to do, have discovered the secret of time management. They list their tasks, prioritize them, choose, plan and work to a schedule. Most people do not!

To be able to do more in less time and do it better and faster, i.e. to improve one’s performance and produce better results, people at every level in the organization need to know how to choose amongst competing tasks. This presentation will review the classic concepts of Time Management. It will highlight its major steps, and how a simple, proven and easy approach can have a radical impact on what a person can do. After this presentation everyone will be able to get their work done and no one will have unfinished deliverables because they did not get a round to it. 

About your presenter
Charles Villanyi Bokor is a Strategic Management Consultant and Managing Partner of The Continuous Enterprise Resource Planning (CERP) Group, focused on Leading to Better Decisions. Principal activities include Business Transformation, Problem Project Recovery & Leadership, Strategic Planning, and Education. Charles works mostly in Ottawa but has successfully completed assignments in Florida, Wales, Malaysia, Sweden and Australia.

Charles was the Program Director of the Professional Certificate in Corporate Performance Management Program at Sprott, University of Carleton, where he taught Problem Project Management, Logic in Business Decisions and Total Cost of Services.

Charles has an Executive Development Certificate and a Diploma in Management (McGill University), a M.Sc. Mathematics (Université de Grenoble) and one from Université de Montréal and a B. Sc. Mathematics (Sir George Williams University). He was Certified Management Consultant, Past CMC Board Member, Past PMI-OVOC Board Member, ITIL Certified, Past Governor for International Council for Computer Communications (ICCC), Member, Business Process Management Professionals BPM Institute and Member of the Internet Corporation for Assigned Names and Numbers (ICANN).

He was invited to present The Lost Art of Time Management at:
-2011 North America Leadership Institute Summit, Dallas/Fort Worth, Texas, 2011
-PMI Symposium, October 2

PLACE: Centurion Conference & Event Center, 170 Colonnade Road, Nepean, ON. K2E 7J5 (613-727-1044)
FOOD: Buffet Style Dinner 6:00 p.m. To 7:00 p.m. ($20.00 Cash only). Students who do not wish to take part in the dinner and networking may arrive at 6:45 for the 7:00 presentation - $5.00 at the door.
TIMES: Networking 5:30 p.m. to 6:00 p.m. Buffet Style Dinner 6:00 p.m. to 7:00 p.m. Presentation 7:00 p.m. to 9:00 p.m.

For full information and to register for the event, click HERE.

12. ASQ News

June Member Gift: The Seven Management and Planning Tools Bundle
The seven management and planning tools help teams effectively manage projects and improve problem-solving decisions. Use the tools individually or as a powerful project management process—either way, they can improve the performance of a quality team.
Click here to continue reading . . .

Call for Public Comments on ISO DIS 9001
The United States Technical Advisory Group to ISO TC176, the group responsible for developing consensus positions on ISO 9001 and ISO 9000, has collected feedback from stakeholders in its continuing work on a national view. Public comments are now welcome. ASQ is providing the documents free to anyone, with the condition to review and provide comments to prepare the U.S. position. To request a copy for review and submission of comments, please email Comments will be accepted until July 15, 2015.

Life Insurer Improves Customer Retention Through Six Sigma, Quality Tools
In the insurance industry, some customer policies will inevitably lapse, or expire, without payment. If sales agents lack the requisite drive to recover the business from these individuals, the organization’s retention rate will suffer. So when agents for one India-based life insurance company became more focused on attracting new customers than keeping old ones—retaining less than 1 percent of all lapsed policyholders—company leaders initiated a year-long quality project to identify why customers were not renewing, and how best to regain their business.
Click here to read the case study . . .

Supporting the Local Community
ASQ member Josh Blough discusses how his department and leadership team at Mallinckrodt Pharmaceuticals, supports an initiative to provide warm meals and clothing drives for local, less fortunate community members.
Click here to watch . . .

13. ASQ Montreal Section Education Program 2013-2014

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: David Tozer:  (514) 694-2830,

14. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :

September 3, 2014

Consult the List of Your Executive for 2013-14 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

15. Recertification

Is Your Recertification Due?

Look at your wallet card to see when your present certification is due to expire. If it says June 31, 2013 you are in time, you have plus or minus six months from that date to submit it. Get your journal, with supporting objective evidence (you should know what that is) to me before the end of December 2014. If it says that you were due in December 2013 then you have until the end of June 2014 to submit your journal to me or it will lapse. If you require assistance then please contact me at the email address shown on the last line below.

Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps, (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Your name is on it and no one else’s. Remember how hard you had to study for it? If you let it lapse you must rewrite the exam. It is portable and you can bring the recognition to your next company. Do you know where you will be employed in a year or so? Well congratulations if you do because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost of $59 USD to renew one certification is much less than it would to rewrite. If you are unemployed, then contact ASQ directly at 1-800-248-1946. Ask for “Recertification” then explain your unemployment situation to them. You may be able to have your due date extended. But at $59.00 that is not really that much if it will help land your next job?

If you are a member of Section 0401 Montreal, then contact Norman Dickinson at or at 514-334-6102 to find out where to send your journal. If you are NOT a member of Section 401, then contact ASQ directly at 1-800-248-1946.

16. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

17. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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Pass it on

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The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
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