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 Section 0401

September 2014 (Volume 64 - Issue 7)

Our objective: To increase awareness, interest, and involvement in Section activities and quality-related subjects. 

Visit our web site at

1 - Next Event

7- 2014-15 Planned Events 

13 - Section Education Program 

2 - Ad / Publicité

8 - The Interview Corner

14 - Executive Committee Meetings & Officers 

3 - The Editor's Corner

9 - Welcome to our New Members

15 - Recertification

4 - A Word from Your Section Chair

10 - Site Members 16 - Unemployed Member Dues

5 - Had You Come to the Last Event

11 - Other ASQ Events

17 - Feedback/Advertising Rates

6 - Voice Of The Customer

12 - ASQ News

1. Next Event


Wednesday, September 17, 2014


6:00 PM


Sheraton Montreal Airport Hotel

     555 McMillan Avenue
Dorval, Quebec
H9P 1B7

How Swiss Cheese Holes Align: Lessons from Human Factors Psychology

Gregory Blanc

Safety and Technical Training Consultant - Aero Tech Support


Please join us on Wednesday, September 17th to hear our guest speaker present the topic of How Swiss cheese holes align: Lessons from Human Factors Psychology. 

2. Ad / Publicité

More and more sectors are recognizing the impact of human errors. Many feel helpless preventing them because they feel so random. However, some organizations in very different settings have crafted creative yet effective ways to avoid disasters. Let’s learn from them.

Our speaker will talk about a couple of new examples of aviation crashes, a recent disaster, but, more importantly, simple and effective solutions implemented by different kinds of organizations to avoid human failures.

Gregory Blanc is a safety and technical training consultant, and has worked in aircraft maintenance for 10 years. He now develops projects involving inspection, quality and standard practices with all major players in the Montreal aerospace cluster. Gregory also helps them develop their workforce, and facilitates cultural integration among established work teams.

He is a certified Aircraft Maintenance Engineer (AME M1/M2), technical team lead and inspector, and has developed extensive hands on experience with Bombardier products. Through his years as a technical expert, he has developed an intimate knowledge of the risks associated with human factors. Now specializing in their incidence on quality and management, he enjoys cross-sector opportunities to share and learn.

ASQ Members ($40)
Non-Members ($50)

NOTE: For students wanting to get to the Sheraton Hotel, you can easily take the STM Express City Bus 747 which will drop you off at the Pierre Elliott Trudeau airport.  After which, you may take the Sheraton's free shuttle to get to the hotel.  Click HERE for more details.
After the meeting, an ASQ member will often be available to drop off a student at a nearby bus or metro station.

Bring your business cards and be ready to network.

To register for any event or for more information on events please contact:
Mr. Sukhvinder Jutla
Tel: (450) 647-8092


3. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor

Rarely does my professional life in Quality Management crossed paths with my personal life. During the ASQ summer downtime period that I call “No Newsletter Months”, I barely think about topics to write about come September. This past summer though, paths were crossed.

Anyone who knows me well enough knows that one of my main hobbies is listening to music and seeing concerts. If I like an artist, I’m the type who will try and get as much of their recorded work into my music archives as possible, and I will also try and see them in concert as often as humanly, and financially, possible.

In Montreal, the “City of Festivals”, two of the more popular music festivals held over the past few summers have been the Osheaga Music and Arts Festival, and the Heavy Montreal (formerly Heavy MTL) Festival. The former concentrates on alternative and independent music, while the latter concentrates on hard rock, punk and heavy metal music.

While visiting the websites for these festivals before they took place, I happened upon a page on each site called “Sound For The Environment” (Osheaga, Heavy Montreal). Much to my surprise and delight, the pages explained how the event promoter, Evenko, was "implementing an event sustainability management system that is documented and kept up-to-date in compliance with ISO 20121:2012".

I will admit without hesitation that I was not aware at the time of what this standard was all about. Luckily, the ISO website has a great overview document that you can download for free. As well, the standard has its own Wikipedia page (what doesn’t nowadays). As noted there:

“ISO 20121 is relevant to all members of the event industry supply chain including organizers, event managers, stand builders, caterers and logistics suppliers.

The standard takes a management systems approach to running more sustainable events. It provides a framework to help identify the potentially negative social, economic and environmental impacts of events. Organizers can then remove or reduce negative impacts through improved planning and processes.

This should lead to improvements in key sustainability issues such as venue selection, transport, recycling or reusing demolition waste, creating a sustainable food strategy, promoting healthy living and creating skills, employment and business legacies.

The standard can reduce costs, carbon emissions and waste; better manage the biodiversity of venues; and achieve a diverse and inclusive workforce.”

Although I cannot quantifiably say whether this new management system was the primary reason for my better than average experiences at the festivals this past summer, the Quality professional in me would like to think so. Here’s hoping that other event organizing bodies take a good look at ISO 20121:2012, and use it to its fullest potential.


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

4. A Word from your Section Chair

By Bill Wilson, Section Chair

“It's getting better all the time”, a line form from a Beatles' song, who knew they were into quality!

Sometimes it is not always easy to be getting better all the time, that's when a good team makes a big difference. As our ASQ committee meetings start again for this season of events and we look at changing positions on the committee, we would like to remind all our members to think about joining the executive committee, it would help us in “getting better all the time”.

Look forward to hearing from you!

Give me your feedback by e-mail

5. Had You Come to the Last Event

By Chantale Simard, ASQ Senior Member, CMQ/OE, Immediate Past Chair

Had you come . . . GOLF TOURNAMENT

For the sixth year in a row, our last event of the year was a day of golf held jointly with the ASQ Montréal Francophone Section 404 in Base de Roc near Joliette, Quebec. With six foursomes, a very nice sunny day, and a wonderful evening with even more ASQ members and friends that joined us for the supper, it was really appreciated and enjoyed by everyone. It is an annual event not to be missed if you want to meet Quality Professionals and play a good round of golf!

Thanks to Denise and Ovide Côté for their wonderful help, and to Roger Pelletier who lead the golf committee.

A special thanks to BSI, our principal sponsor for the lunch every player could enjoy after the 9th hole and the cocktail we got on the deck after the Tournament.

Thanks to our other sponsors for their participation and all the gifts they brought with them:
Réseau des gens d’affaires du Québec
NQA Canada
Bell Nordic Inc.
Club Base de Roc
ASQ 401 and 404


For networking with local quality professionals explore these groups:

6. Voice of the Customer

By Raymond E. Dyer, ASQ Senior Member, CMQ/OE, CQA, Voice of the Customer & Historian

Voice of the Customer (VOC) Survey Postponed to 2015

The VOC survey did not materialize as planned and, rather than conduct it late, we opted to postpone it until 2015. We still have plenty of input from the 2013 survey that we can use for event planning and some new faces will take on or support the VOC role in 2015. So look forward to more change with the on-going intent of continuous improvement.

Meanwhile, please continue to provide us your feedback at events and via e-mail. Thanks!

7. 2014-15 Planned Events

By Sukhvinder S. Jutla, 2014-15 Program Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel.   Watch the Newsletter and our web site for further details.



October 15, 2014 Selling / Influencing
November 19, 2014 Standardization Process
January 2015 TBD
February 2015 TBD
March 2015 TBD
April 2015 TBD
May 2015 TBD
June 2015 TBD
July 2015 Golf Tournament
September 2015 TBD
October 2015

To register for any event of for more information on events please contact: Sukhvinder Jutla at (450) 647-8092 or e-mail at

8. The Interview Corner

By Kostya Polinkevych, Ph.D, CSQE, ASQ Senior Member

We do not have an interview for you this month.  Please check back in October!


9. Welcome to our New Members

JUNE 2014
Joyce Boye
Hassan Hedayati
Soroush Sargolzaei

JULY 2014
Bassem Bouslah
Adil Fassihi
Jutta Ipsen
Roger Picard
Alain M. Richard

Kehinde O. Adetiloye
Majed Almizel
Wilbert Cruzzalegui
Grigore Huminic
Claude Landry
Jessie Lavoie
Amanda Lo
Nima Rezazade
Wei Yan

10. Site Members

ASQ Montreal Section thanks our Site Members:

QMI - SAI Global

11. Other ASQ Events

ASQ Montreal Francophone Section 404 (Thursday, September 25, 2014)

Our Montreal Francophone section is organizing an company onsite visit  to NAV Canada in Dorval, Quebec.  Information regarding the visit can be found HERE.  To register for the event, click HERE.

ASQ Ottawa Section 407 (Wednesday, September 24, 2014)

Results, not Resistance

Building Buy-In and Execution in your Quality Improvement Projects Ever present a great improvement idea and everyone at the meeting nodded in agreement, but days later, when you went to implement it, the same people said:

•“the timing is just not right” and we should wait “until X is done first”,
•“we really need more information before we proceed”, or
•“we might have missed some things and maybe we should rethink this.”


Has your organization ever:

•identified a promising improvement idea, and everybody bought in to the plan to implement it, then …..nothing happened?
•started the implementation of an idea, then it eventually just faded away?
•completed the implementation, but the intended results just didn’t happen?

These are common symptoms of quality improvement ideas that lack sufficient buy-in or execution, two critical but overlooked disciplines.

We often focus so heavily on using our quality tools to find improvements, that we don’t pay nearly enough attention to building not just great improvement ideas, but also great buy-in and great execution of these ideas.

Use real life examples, tools and templates that you can re-use when you get back to the office, learn how to apply the Results Equation R = I x D x E to ensure that your buy-in and execution are as solid as your improvement ideas, dramatically increasing your odds of achieving great results.

About your presenter
Craig Szelestowski is a process improvement and change management specialist with close to two decades of experience implementing dramatic business transformations in the Canadian federal public sector. He builds both sustained buy-in and practical execution into his work – one reason for the sustained results in his projects as a public servant, then later as an independent coach.

As Vice President responsible for Lean, Quality and Human Resources, he lead the Royal Canadian Mint’s Lean transformation which helped move the organization through a challenging era of cutbacks and job losses into an extended period of financial and organizational health and stability. During his tenure, the Mint realized tens of millions of dollars of Lean improvements, speed and agility, moving from a financial loss to a profit of over $ 68 million. In terms of employee engagement it was named by Maclean’s magazine as one of “Canada’s Top 100 Employers” (2007-2010).

He started his own firm in 2010; it works exclusively with public sector organizations to find and implement tens of millions of dollars of bottom-line improvements, doubling of throughput, reduction of lead times by two-thirds or more and dramatic improvements in quality.

He has served multiple times as a part-time professor at the Telfer School of Business at the University of Ottawa. He currently co-instructs Telfer’s Lean Service White Belt and Yellow Belt programs. Bilingual, he works in both English and French.

His practical expertise is supported by an MBA from the University of Ottawa and a BA in Industrial Relations from the University of Toronto. He has also completed the Lean Six Sigma Black Belt program at Villanova University.

PLACE: Centurion Conference & Event Center, 170 Colonnade Road, Nepean, ON. K2E 7J5 (613-727-1044)
FOOD: Buffet Style Dinner 6:00 p.m. To 7:00 p.m. ($20.00 Cash only). Students who do not wish to take part in the dinner and networking may arrive at 6:45 for the 7:00 presentation - $5.00 at the door.
TIMES: Networking 5:30 p.m. to 6:00 p.m. Buffet Style Dinner 6:00 p.m. to 7:00 p.m. Presentation 7:00 p.m. to 9:00 p.m.

For full information and to register for the event, click HERE.

12. ASQ News

ASQ™ TV: The Culture Craze
Think your organization has a quality culture because employees faithfully use approaches and methods to improve processes? Think again. In this episode of ASQ™ TV, the distinction between culture and compliance is looked at, as well as a review of key culture findings from a global study by Forbes Insights and ASQ.
Click here to watch . . .

Integrating Social Responsibility Into Business Strategy
In this interactive and lively conversation, panelists will introduce ASQ’s new (and FREE) Social Responsibility Integration Guide as well as discuss the emerging business imperative of integrated social responsibility. The discussion will focus on the specific role quality professionals play and how they can engage with (and lead) social responsibility within their respective organizations.
Click to learn more about the free Google Handout . . .

Using Quality to Manage Diabetes
Utilizing statistical process control (SPC) and DMAIC, ASQ member John Jennings talks about how he manages and controls his diabetes.
Click here to watch . . .

2014 Freund Scholarship Winner Announced
ASQ has awarded its Richard A. Freund International Scholarship to Salah Haridy, a research associate at Northeastern University in Boston, MA, and doctoral student at Nanyang Technological University in Singapore.
Click here to read more . . .

13. ASQ Montreal Section Education Program 2013-2014

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: David Tozer:  (514) 694-2830,

14. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :

October 1, 2014

Consult the List of Your Executive for 2013-14 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

15. Recertification

Revised Recertification Cost

Please note there are revised costs for recertification. Some members are using the old journal which lists the previous cost. Submitting it this way will only delay your recertification while ASQ attempts to contact you for your permission to use the new price. I have attached the front page of the application journal. Two of them. Both are in PDF format. One is merely a form to print out and complete by hand and the other is a fillable form to be printed out after you have completed it.

Basic hand form

Fillable form

If you are a member of Section 0401 Montreal, then contact Norman Dickinson at or at 514-334-6102 to find out where to send your journal. If you are NOT a member of Section 401, then contact ASQ directly at 1-800-248-1946.

16. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

17. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
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