Section 0401

February 2015 (Volume 65 - Issue 2)

Our objective: To increase awareness, interest, and involvement in Section  activities and quality-related subjects. 

Visit our web site at

1 - Next Event

7- 2015 Planned Events 

13 - Executive Committee Meetings & Officers

2 - Ad / Publicité

8 - Welcome to our New Members

14 - Recertification

3 - The Editor's Corner

9 - Site Members

15 - Unemployed Member Dues

4 - A Word from Your Section Chair

10 - Other ASQ Events 16 - Feedback/Advertising Rates

5 - Had You Come to the Last Event

11 - ASQ News

6 - The Interview Corner

12 - Section Education Program

1. Next Event


Thursday, February 19, 2015


4:00 PM


Concordia University, EV Building

3rd Floor, Room 309

     1515 Ste. Catherine Street West
Montreal, Quebec
H3G 2W1

Supplier Quality Management in Aerospace

John Reid




Please join us on Thursday, February 19th to hear our guest speaker present the topic of Supplier Quality Management in Aerospace.

2. Ad / Publicité

Supplier Quality Management in Aerospace has evolved through the years in parallel, but not at the same velocity, as that of the primary airframe manufacturers role as Airframe Integrators. We will look at this from the speaker's perspective, as a leader within the Supplier Quality world at Bombardier Aerospace, who being the 3rd largest behind that of the often tied for first, Airbus & Boeing.

As with Automotive, the global supply base has grown, while the oversight of it has been pushed further down throughout. Consolidation by many System suppliers has added to the dilution of Supply Chain readiness to support the ever increasing aircraft volumes. Yet, rest assured, flight is still by far the safest mode of transportation. This presentation will be a brief overview of Supplier Quality Management, and the challenges within the industry.

John Reid (Retired) has 42 years of Quality experience, with 37 years at Bombardier-Canadair; has lead several teams of professionals strategically located around the world, overseeing the launch of Supplier Quality for 6 game changing aircraft platforms, in both the Commercial and Business realms: the CRJ (Canadair Regional Jet), the Global Express, the New Challengers and closing out his career supporting the successful entry into flight testing of The C-Series. As a voice to the industry and a Senior ASQ member; led teams within the AAQG (American Aerospace Quality Group & Nadcap), supporting the evolution and standardization for the Industry.

FREE for ASQ Members and students

Metro: Guy Concordia (Follow the exit Guy Street which opens in the EV building itself)

Parking: Paid parking is  available near Concordia.

Bring your business cards and be ready to network.

To Register please contact as applicable:

ASQ Members
Dr. David Tozer order to get your ASQ recertification credits.
Click HERE to register by email. 
Or you may phone him at at 514-694-2830

For HEC and Concordia students please register with:
Dr. Awasthi at:

For additional information about this event please contact:
Dr. Mohammad Mannan
514-848-2424 ext. 8972

3. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor

As someone who enjoys music, I have seen an incredible amount of change in the past 35 years.  At first, I would purchase and listen to records or LPs.  Then the cassette tape gained favor with the advent of the "Walkman".  Not long after, the compact disc came around, with its players including the "Discman".  What do all 3 of these music playing media have in common?

Superior sound quality, compared to what the general public is being offered today as the new normal.

I am referring of course to the MP3 file.  Sure, they are easy to download from iTunes and other legal (and illegal) sites, they won't skip like a record or compact disc might, they won't get chewed up like a cassette tape might.

But what of the sound quality?

MP3s are called compressed files, which makes it sound like you are just squeezing the same amount into a smaller space.  Not true.  The actual amount of bytes of a MP3 are always less than the WAV (pronounced "wave") file which is produced if you were to convert a song from a compact disc to your computer without any data loss.

But when you decide to convert the song from a compact disc into a MP3 file, you are reducing the size of the digital file, and therefore losing data.  And the more you decide to reduce, the more data gets lost and inevitably, the lesser the quality of the recording.

I still do purchase a vast majority of my music of compact discs.  The Quality Professional in me currently will not have it any other way.  Perhaps one day the music industry will stop offering music on compact discs, then I will be forced to switch.  But until then, I will steadfastly stay true to a format that delivers superior sound quality.

Sure, it is way more efficient to get your hands right away on MP3s.  But as Quality Professionals, we know that "right away" and "right" can have very different results.


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

4. A Word from your Section Chair

By Francois Pageau, Section Chair

I am honored to serve as Chair of the Montreal Section, a group with a strong legacy of accomplishments in promoting Quality in the Greater Montreal area. I have been a member of our Section for more than 20 years and some of my colleagues on the leadership team have even longer membership time than I – it just makes me feel younger when I say that. I want to thank Bill Wilson, our Past Chair, for his leadership during the last year and a half. Bill left very big shoes for me to fill. As I mentioned last October on election night, I am encouraged by the strength of our leadership team, a very dynamic group with lots of ideas.

Those of you who impatiently scrutinized the January edition of your newsletter to read this section would have been disappointed to read the following…: “Francois is currently away from his Section Chair desk.” Actually I was far away from any desk as I was vacationing overseas. We are all very busy with our work and all sort of commitments, and I am sure that our readership will recognize the need to break from our weekly routine and replenish our reserve of potential energy (“energy possessed by a body by virtue of its position relative to others, stresses within itself, electric charge, and other factors”). In my case that replenishment process usually takes one of following three forms: hiking into the wild, martial arts – I have been a practitioner for much longer than my participation with ASQ – or traveling in some remote places where the culture is totally different than mine. That latter one was what I did in January. I have always been fascinated with how different people think and act because of their cultural background. Before mathematics and statistics shaved my beard I was a cultural anthropology student. Being exposed to new paradigms forces me to revisit my own. If such an exercise is of value at the individual level, it should also be at the organization level. Organizational culture can either facilitate or hamper a Quality initiative. Some companies have been so successful implementing a specific Quality model that it has become their flagship. Others have failed trying the same model because their cultural paradigms made it very difficult to carry on the implementation. Yet, some Quality principles remain true in any organization. Also, if you travel to a country with completely different cultural settings than yours, you still know that a given action would trigger a specific reaction because it is ingrained in fundamental human behavior, not culture. This dichotomy between cultural paradigms and fundamental principles will be a recurrent theme in this section of the newsletter – within the Quality context of course.

Our series of planned events for 2015 is a made of a good mix a classic Quality topics and more recent developments of interest to Quality professionals. In the spirit of new paradigm exposure that I mentioned earlier, I encourage all our members to attend at least one event on a topic that they are less familiar with. If there are none on our current calendar you are welcome to bring your suggestions to our Program Chair. I am looking forward to meet you at our section events.

Give me your feedback by e-mail

5. Had You Come to the Last Event

By Eric Stern, ASQ Senior Member, CQA, Publicity co-chair

Had you come . . . LINKEDIN

In “Using Linkedin to Network” Raymond Dyer started presenting the benefits of networking. I include them here: “To help advance a cause and influence change; To help/teach/coach others; To make friends and acquaintances; To learn from others; To be informed; To discover/explore opportunities; To get help from others (e.g. finding a job)”. Networking principles were followed by specific Linkedin functions. They are all visible on the Linkedin site. This compact presentation was an excellent summary that included graphical presentations of the choices available. He also showed some of the traps that one can fall into, e.g. by asking for large amounts of e-mail feedback.

He recommended using stable e-mail addresses, showed some of the advanced data filtering tools, the access to groups, types of participation (his advice is “Just Be Nice” because of the permanent imprint left on the Internet). For connecting with people he showed how to use the home page, the connections link and the Search tool, mentioning the risk of some connect tools that send an automatic request for connection without allowing any supplementary text (personally I use those tools to access the person’s profile and invite for connection from that point, where more customization is possible).

He recommends to only endorse the skills of others that one supports. (Personally I have received an excess of endorsements and became stingy about endorsing others because the process can produce a negative overreaction). Recommendations need a similar self-control. The merit of these processes is that they can strengthen the connection to others and provide recognition that may be reciprocated.

Group creation, job searches and job postings were also discussed. Worth mentioning here are some of the potential pitfalls: “Spending too much time in discussions, Connecting to anyone, Exposing oneself to receiving lots of e-mails, Exposing oneself to perceived intentions, e.g. lots of recommendations suddenly might lead one to think that there are plans to move on”.

I was surprised by the relatively large crowd attending the event (I have learned that just because I am familiar with the tool most others are also familiar), the fact that no one else has seen the article on Linkedin the most recent Quality Progress, the almost exclusive attention to the albeit extremely important aspect of career promotion; surprised by companies that apparently screen potential employees using single page CVs. When, at the end of the presentation I tried to attract attention to the untapped potential for creating powerful relationships based on the mutual knowledge of skills, talents an preferences that go beyond the listing of past positions in organizations no one has shown any interest in exploring the opportunity. I conclude that I may have to find other ways of exposing the concept. Past working experience and certifications indicate the type of knowledge that a professional has likely accumulated, but says little about his or her preferred way of analyzing situations, solving problems, relating to others, etc. A few years ago the former manager of a massive construction project stated that the key to his success was his rolodex of useful connections. Events are opportunities to more closely get to know others in the community. I dream that transparent exposure of details of personalities can add a superior level of potential interactions in places like Linkedin.


Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC, expressing his own opinions (

For networking with local quality professionals explore these groups:

6. The Interview Corner

By By Kostya Polinkevych, Ph.D, CSQE, ASQ Senior Member

We do not have interview for you this month.  Please check back in the March 2015!

7. 2015 Planned Events

By David Tozer, ASQ CQE and SSBB, Education and Audit Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel. Watch the Newsletter and our web site for further details.



March 25, 2015 Lean Maturity Model
April 15, 2015 ISO 9001:2015
May 20, 2015 A Quality Night of Pecha Kucha
July 2015 **Golf Tournament**
September 16, 2015 Operational Excellence in the Intelligent City
October 21, 2015 Plant Visit
November 18, 2015 AS9100
January 2016 TBD
February 2016 TBD

8. Welcome to our New Members

Ibrahim Abdul-Nour
Lina Maria Alvarez
Marie-Josee Delisle
Samuel Opoku Emi-Reynolds
Mitchel Fortin
Amine Guessous
Tiffany Mofford
Kareem Refaat
Sudharshan Shanmugam
Carl Turcotte
Daniel J. Zrymiak

9. Site Members

ASQ Montreal Section thanks our Site Members:

QMI - SAI Global

10. Other ASQ Events

ASQ Montreal Francophone Section 404 (Thursday, March 26, 2015)

Our Montreal Francophone section is organizing a cyber conference for the month of February.  The evening's topic with be "Coût de la qualité et le Lean?" with Janick Brunet.  To register for the event, click HERE.

ASQ Ottawa Section 407 (Wednesday, February 25, 2015)

Software Quality: So what is it all about anyway?

What are the best practices to follow to ensure what we develop as software meets the user’s requirements?

Brenda Fisk will briefly review what ASQ thinks you need to know, i.e. the body of knowledge regarding their Certified Software Quality Engineer (CSQE) certification. She will also discuss some key definitions, the relationship between Customer Satisfaction and Quality, the impact and benefits of Software Quality, Software Development Life Cycle (SDLC) models and software requirements, testing and costs. This presentation should interest all Quality Practitioners even if they’re not immediately involved in software development as it contains several good practices about developing a Quality product or service.

About your presenter
Brenda Fisk, Software Quality Solutions, Director, has over 35 years of professional experience in software quality assurance/quality control and project management experience. Brenda provides consulting, facilitating and software quality assurance training to a wide range of type and size of organizations. She has worked primarily with business units; liaising with business analysts and systems developers to assist in preparing systems development life cycle deliverables for large and small projects. Brenda has designed and facilitated over 70 different training programs for staff at all levels. She specializes in productivity improvements within the systems development community. Prior to consulting Brenda held positions as: Project Management Officer, Database Administrator, Manager, Senior Business Analyst, Systems Testing Specialist primarily in the trust, insurance and banking industries. Brenda works on increasing customer satisfaction through continuous improvement and promoting in-house use of quality techniques in day-to-day operations. Her specific strengths include: analytical and presentation skills, problem solving techniques, technical writing, database administration and application of quality assurance principles to day-to-day environments. She has an excellent track record of successfully completed projects. One of her proudest accomplishments includes the designing and implementation a software development methodology process for a department of 350 software developers that received the highest possible audit rating within a major financial institution. Brenda recently completed a contract with American Express where she worked in the Project Management Office developing a Quality Management System. Brenda has 5 ASQ certifications; CQIA, CQPA, CQA, CSQE and CQT. Brenda’s professional affiliation with ASQ began in 1990 in the Toronto Section. She rose through the ranks to be the ASQ Regional Director for ASQ Canada and served on the Board of Directors for the maximum 6 year term, ending in 2008. Since then Brenda’s affiliation has been with the Software Division serving as Treasurer for 5 years and is now the Vice Chair of Communications.

PLACE: Centurion Conference & Event Center, 170 Colonnade Road, Nepean, ON. K2E 7J5 (613-727-1044)
FOOD: Buffet Style Dinner 6:00 p.m. To 7:00 p.m. ($20.00 Cash only). Students who do not wish to take part in the dinner and networking may arrive at 6:45 for the 7:00 presentation - $5.00 at the door.
TIMES: Networking 5:30 p.m. to 6:00 p.m. Buffet Style Dinner 6:00 p.m. to 7:00 p.m. Presentation 7:00 p.m. to 9:00 p.m.

For full information and to register for the event, click HERE.

11. ASQ News

February Member Gift: Creating a Culture of Quality
In last month’s ASQ member gift we shared a key finding from the annual Salary Survey special report—that organizational culture has a huge impact on job satisfaction, and adopting a philosophy of quality and promoting a strong culture of quality is critical to an organization's success. So this month, we share resources to help you promote that critical culture of quality.
Click here to access your gift today . . .

A Wisconsin School District's Lean Route to Improve Student Literacy
Kimberly Area School District in Kimberly, WI, saw a dramatic change in the way district teachers now approach literacy instruction from two years ago. Where isolation and independence were once the hallmarks of teacher preparation in Kimberly schools, teachers now regularly work together to give students what they need, when they need it.
Click here to read the case study . . .

Top 8 Books Every Quality Professional Should Read
What books should be on every quality professional’s reading list? This can be a controversial question—ask 10 quality professionals and you may get 10 different answers. However, there are certain classics and thought leaders that stand the test of time. ASQ staff compiled a list of the top books on quality tools, concepts, and ideas ever published.
Click here to continue reading . . .

Call for Presentations: 2015 Service Quality Division Conference
The 24th Annual Service Quality Division Conference is taking place on September 28 - 29, 2015, in Orlando, FL. The division is now seeking proposals for concurrent session presentations and tutorials. If you have a success story, case study, or new technique in the field of service quality, feel free to contact the conference organizers to discuss participation. The deadline to submit is February 20, 2015!
Click here to learn more . . .

12. ASQ Montreal Section Education Program 2015

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form
Questions? In house courses, etc.:
With more than 35 years practice and teaching in the Quality Field
Dr David Tozer PHd.: (514) 694-2830,  education@asqmontreal.qc.

13. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :

March 3, 2015

Consult the List of Your Executive for 2015 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

14. Recertification

Revised Recertification Cost

Please note there are revised costs for recertification. Some members are using the old journal which lists the previous cost. Submitting it this way will only delay your recertification while ASQ attempts to contact you for your permission to use the new price. I have attached the front page of the application journal. Two of them. Both are in PDF format. One is merely a form to print out and complete by hand and the other is a fillable form to be printed out after you have completed it.

Basic hand form

Fillable form

If you are a member of Section 0401 Montreal, then contact Norman Dickinson at or at 514-334-6102 to find out where to send your journal. If you are NOT a member of Section 401, then contact ASQ directly at 1-800-248-1946.

15. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

16. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

Advertising Rates (per ad)


 ASQ Member



First Ad



Regular size



Small size



10% discount  for 2 to 7 issues
25% discount for 8 issues (full year) 

Contact Michael Bournazian for more information

Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to and revise your profile to add mailings from your section.

How to Opt Out.

This e-mail is being sent in the course of normal Montreal Section  business to the e-mail address of record. We are not responsible for forwarded e-mails. If you no longer wish to receive e-mail communications from the Montreal Section (your section) of ASQ, please visit your ASQ account to unsubscribe or reply to this message, indicating Opt Out in the e-mail body and in the title.

Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, ASQ has suggested limitations about how many e-mails may be sent to the section members each month. This does not extend to career notifications.