Section 0401

March 2015 (Volume 65 - Issue 3)

Our objective: To increase awareness, interest, and involvement in Section activities and quality-related subjects. 

Visit our web site at

1 - Next Event

7- ASQ Student Quality Award

13 - Section Education Program 

2 - Ad / Publicité

8- 2015 Planned Events

14 - Executive Committee Meetings & Officers 

3 - The Editor's Corner

9 - Welcome to our New Members

15 - Recertification

4 - A Word from Your Section Chair

10 - Site Members 16 - Unemployed Member Dues

5 - Had You Come to the Last Event

11 - Other ASQ Events

17 - Feedback/Advertising Rates

6 - Voice of the Customer

12 - ASQ News

1. Next Event


Wednesday, March 25, 2015


6:00 PM


Proctor & Gamble Room

Cote Ste-Catherine Building, 1st Floor


3000, chemin de la Côte-Sainte-Catherine
Montréal, Quebec
H3T 2A7

Lean Maturity Assessment Tool

Marie-Hélène Jobin, M.B.A., Ph.D.

Full Professor

Director of the HEC Montreal

Healthcare Management Hub


Please join us on Wednesday, March 25th to hear our guest speaker who will introduce a Lean Maturity Assessment Tool that was developed jointly by the HEC Montréal Healthcare Management Hub and Chair IRISSS of UQTR.

2. Ad / Publicité

The tool is the result of an extensive field research done in collaboration with several Quebec healthcare organizations. Although the model was developed specifically for the health sector, we believe it will be of interest to the entire Lean and continuous improvement community. The talk will focus on the different dimensions of the assessment tool and how organizations are actually using the tool in practice.

Marie-Hélène Jobin is a full professor in the Logistics and Operations Management Department at HEC Montreal. She holds a Ph.D. in management of manufacturing operations in a network context from Laval University, and an MBA in operations and decision making processes from the same university.

She is the actual Director of HEC Montreal Pôle Santé, a research, training and knowledge transfer center in healthcare management. She leads a multi-disciplinary team of faculties, students and professionals involved in projects in partnership with health organizations.

Her expertise lies in the area of performance management, process improvement, lean approach, change management and logistics. She has published many papers and cases on manufacturing scheduling, outsourcing, value creation, performance and results-based management.

Ms. Jobin is the former Director of her Department. She was also the Director of the Case Center at HEC Montréal for five years, and launched the International Journal of Case Studies in Management, an electronic publication. The journal distributes pedagogical cases in management to more than 8000 subscribers.

As a professional, she has frequently acted as a consultant and trainer for the public, para-public and private sectors. In the public sector, she has helped many government organizations implement performance management frameworks. On the international level, she has participated in the executive training program and she also carried out consulting mandates and process improvement activities (Kaizen).

NOTE: This presentation is at the Universit
é de Montréal (HEC), and therefore will be
presented in French. Questions however may be fielded in English.

ASQ members: $30
Non-ASQ members: $40
Students: $20

Metro: Universit
é de Montréal

Parking: Paid parking is available near H.E.C.

Bring your business cards and be ready to network.

For registration, please contact as applicable:

ASQ Members & Non-members

Dr. David Tozer in order to get your ASQ recertification credits.

Click HERE to register by email.

Or you may phone him at at 514-694-2830

For students
Veronica Marquez

3. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor

One year later . . . still waiting and hoping.


From April 2014 Newsletter


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

4. A Word from your Section Chair

By Francois Pageau, Section Chair

If you are like me and like watching the world news, you cannot help thinking that our world leaders could make good use of some simple quality tools and problem solving approaches that have been pioneered by the quality discipline. Should it be a six sigma Define-Measure-Analyze-Improve-Control (DMAIC) road map or root cause analysis (RCA) within a technical investigation, the first step is always to define the problem we are dealing with. In my experience, this first step is often overlooked and sometimes even skipped. If this is true within organizations with good quality support – Quality Department, Quality System, Lean Six Sigma initiative and so on – we can wonder how less mature organizations quality-wise do with problem definition.

I am always amazed by the fact that people working on a same team chartered to solve the same problem often have a different definition of what the problem is in the first place. A good reason to make problem definition the first step. In order to define a problem, I personally favor the subject-verb- object construction and in writing please. I know that may sound elementary. Some will try to make you believe that you need their special template, form, or whatever “new” technique they can teach you so that will never err again with problem definition. I think that forcing somebody to write down in a concise manner and for everybody else on the team to see what he/she thinks the problem is very effective. When the pen makes contact with the paper, it forces discipline thinking and often triggers second thoughts about the perception of what the problem is. Simple, yes, but simple does not mean easy. When people leave the meeting room with one single written problem definition – probably after many iterations of scratching words, erasing and rewriting – the other steps of problem solving falls more naturally in place.

After I moved from one office space to another recently, I was asked if I could make use of a white board in my new office. This was the smallest one I had ever seen. I gladly installed it on the wall and I believe that this will help me and my collaborators to get to the point with problem definition. Indeed, the constrained space on this small white board does not allow for elaborate technical drawing or colorful boxes and arrows with a bunch of acronyms here and there. There is enough space however to write a crystal clear, concise problem definition, the old fashion “simple” way: subject-verb-object.

Give me your feedback by e-mail

5. Had You Come to the Last Event

By Raymond E. Dyer, ASQ Senior Member, CMQ/OE, CQA, Publicity co-chair

Had you come . . . Supplier Quality Management in Aerospace

On February 19th, John Reid presented to a room full of students (mostly from Concordia University) and some ASQ members his retrospect on how Supplier Quality Management had developed in Aerospace.

He started off with an amusing video portraying an airplane being built as it was flying. While comical from the advertiser's point of view, John clearly stated this was NOT an example of Quality is his books. A lot of planning and preparation goes into these airplanes even before they're built and a lot of checks and balances are in place as they're being built. Aerospace Quality is not something you achieve "on the fly".

John went on to review the transition in aerospace inspection from:
(1) "Incoming Inspection" (inspect as the material is received), to
(2) "Source Inspections" (inspect at your supplier's location before the material is sent to you), to
(3) "Source Inspection Witnessing" (witness the supplier's own inspector inspecting the material at their location), to
(4) "Source Re-Inspection by Client designated Inspector" (have a supplier's own inspector designated to represent you, the customer, and re-inspect the material at their location).

In other words, pushing the focus of inspections further back into the supply chain process where the detection of nonconformances costs us less and holding the different tiers of the supply chain increasingly accountable for their deliverables.

Then John struck a familiar chord when introducing one of his (and also my) favorite gurus of Quality, Philip B. Crosby, and his four absolutes of Quality, i.e.
(1) Quality is defined as conformance to requirements.
(2) The system for causing Quality is prevention.
(3) The Quality performance standard is Zero Defects or ZD.
(4) The measurement of Quality is the Price of Nonconformance or PONC.

It was very refreshing to see someone "get" Zero Defects. So many simply say it's an impossible target; i.e. Perfection. It's really an attitude not to accept nonconformance. I prefer to equate it to excellence.

This was followed by a review of the increasing complexity of the aerospace Supply Chain and the Quality management over it. Air framers are becoming platform integrators relying on multiple tiers in the supply chain to assure "plug and play" capabilities. "The further the separation from the parent, the closer the need for parental guidance." Compliance to standardized Quality Systems (AQAP to ISO 9001 to AS 9100) is part of the equation but "Say what you do, Do what you say, and Be able to prove it" are not enough, one needs to meet the requirements of the standard and the Quality System must be effective.

There was discussion on the IAQG Supply Chain Management Handbook, the SAE Nadcap, and various Quality tools such as PDCA, Lean Manufacturing, Process Mapping, FMEA, Fishbone Diagrams, and The Toyota Way. FMEAs were highlighted as a major component of a paradigm shift occurring in the aerospace industry.

Then John reaffirmed that flying remains the safest mode of travel. We went from 35 accidents and 1059 deaths in 2005 to 20 accidents and 532 deaths in 2014. Rigour and discipline are the main root cause of most failures and need to be addressed via design, process, and human factors. Leaders need to represent (advocate for) the customer and represent them throughout the organization and its supply chain. All those involved must assure tier readiness to deliver Quality products on time with the aim of Zero Defects.

This session was very informative and John provided very pragmatic examples and reflections. Those from other industries stood to gain as well. Thank-you John for an enjoyable and educational presentation!

For networking with local quality professionals explore these groups:

6. Voice of the Customer

By By Eric Hosking, Senior Fellow of Quality at PWC. BApSc in Mech Eng, MBA, CQE, CSSBB and CQA

This is my first contribution as VOC chair and by way of introduction, I have been on the executive of ASQ Montreal Section 401 for some years now, most recently as the treasurer and before that as the assistant program chair.

The executive have agreed to run a survey this year using the very successful post card format we used two years ago. Timing of the survey has yet to be worked out and will be shared in subsequent newsletters.

Give me your feedback by e-mail

7. ASQ Student Quality Award

By Khaled Khattab, Awards Chair

The Montreal Section (0401) of the American Society for Quality, has established an Awards process to recognize significant contribution to the enhancement of the quality profession or the advancement of the goals and activities of the section by an individual, a group, a student or an organization. The objective of this award is to recognize outstanding achievements of students with significant contributions to quality for example through a paper, a book and Networking activities within the quality community.

Nominees for this award don’t have to be members of the Montreal Section of ASQ , however They must have demonstrated a sincere and continuing interest in the advancement of quality principles through their educational environment and studies. The award criteria are:

•Impact of contribution - 25%
•Variety of contribution - 25%
•Academic performance - 25%
•Promotion of quality related activities - 25%

The section is now accepting nominations for the Student Quality Award. Please send your nominations to the Awards Chair - Khaled Khattab:

8. 2015 Planned Events

By David Tozer, ASQ CQE and SSBB, Education and Audit Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the 
Sheraton Montreal Airport Hotel.   Watch the Newsletter and our web site for further details.



April 15, 2015 ISO 9001:2015
May 20, 2015 A Quality Night of Pecha Kucha
July 2015 **Golf Tournament**
September 16, 2015 Operational Excellence in the Intelligent City
October 21, 2015 Plant Visit
November 18, 2015 AS9100
January, 2015 TBD
February 2016 TBD
March 2016 TBD

9. Welcome to our New Members

Samareh Arooni
Michael Benneter
Santiago Frau Planas
Eleonor G. Jasmin
Gokul Jayaprakash
Gurprabhjot Kaur
Kossi Molley
Tahereh Dorsa Mousavand
Pavani Thaduri

10. Site Members

ASQ Montreal Section thanks our Site Members:

QMI - SAI Global

11. Other ASQ Events

ASQ Montreal Francophone Section 404 (Thursday, March 26, 2015)

Our Montreal Francophone section is organizing a cyberconference for the month of March.  The evening's topic with be "Coût de la qualité et le Lean?" with Janick Brunet.  To register for the event, click HERE.  For more information, click HERE.

12. ASQ News

Have You Had a Great Speaker Lately?
In order to provide some support to member units that are looking for quality speakers, ASQ will be creating an online community that will focus on sharing speaker information among member leaders. We understand that some member units have trouble finding quality speakers, while others have had success. The goal of this community is to have member leaders share with each other their positive experiences with speakers that other member units may benefit from. More information on the page will be available in the coming weeks, however, currently we are asking our member units to provide any information they would like to share at this time. Do you have a speaker in mind others might benefit from? Do you have a speaker bio to share? Or a presentation abstract? We would like to have these materials on the page at the time we publish it. If so, please submit whatever you would like to share to

Employees Use Visual Management to Increase Safety, Improve Organization of Medical Facility
The Regional Nephrology Centre (RNC) Dializa in Poland uses efficient and effective methods of lean philosophy to ensure patient safety and a high-quality level of medical services. The RNC was experiencing problems related to workspace organization, use of utility rooms, and treatment space shared among patients. Staff used visual management (VM) lean methods such as 5S, gemba, and kaizen to improve organization and efficiency of hospital space.
Click here to read the case study . . .

New Channel Fills ISO 9001:2015 Needs
Are you looking for the latest information on the ISO 9001:2015 revision? Find pertinent answers to your burning ISO 9001:2015 questions on the new ASQ Standards Channel on ASQ™ TV. All standards channel videos are free to ASQ members. Pass along this information and link to your fellow members, as this channel addresses many of the burning questions that surround this new revision. The ASQ Standards Channel is divided into five topic areas:
1. The basics of the ISO 9001 revision
2. Key changes by topic
3. Effect on industries and business models
4. Transitioning
5. ISO 14001
Click for the ASQ Standards Channel . . .

How Social Psychology Affects Customer-Supplier Relationships
In this recorded webinar for the ASQ Customer-Supplier Division, Deborah Hopen discusses concepts of social psychology that affect customer and supplier relationships, particularly when the supplier is a small organization and the customer is comparatively large.
Click here to watch . . .

13. ASQ Montreal Section Education Program 2015

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.: David Tozer:  (514) 694-2830,

14. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :

April 7, 2015

Consult the List of Your Executive for 2015 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

15. Recertification

Revised Recertification Cost

Please note there are revised costs for recertification. Some members are using the old journal which lists the previous cost. Submitting it this way will only delay your recertification while ASQ attempts to contact you for your permission to use the new price. I have attached the front page of the application journal. Two of them. Both are in PDF format. One is merely a form to print out and complete by hand and the other is a fillable form to be printed out after you have completed it.

Basic hand form

Fillable form

If you are a member of Section 0401 Montreal, then contact Norman Dickinson at or at 514-334-6102 to find out where to send your journal. If you are NOT a member of Section 401, then contact ASQ directly at 1-800-248-1946.

16. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

17. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

Advertising Rates (per ad)


 ASQ Member



First Ad



Regular size



Small size



10% discount  for 2 to 7 issues
25% discount for 8 issues (full year) 

Contact Michael Bournazian for more information

Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
If you are an ASQ Montreal Section member and wish to receive this Newsletter by e-mail, please go to and revise your profile to add mailings from your section.

How to Opt Out.

This e-mail is being sent in the course of normal Montreal Section  business to the e-mail address of record. We are not responsible for forwarded e-mails. If you no longer wish to receive e-mail communications from the Montreal Section (your section) of ASQ, please visit your ASQ account to unsubscribe or reply to this message, indicating Opt Out in the e-mail body and in the title.

Keep in mind that by doing this you will no longer receive ANY correspondence from your section. If you are concerned about too many emails, ASQ has suggested limitations about how many e-mails may be sent to the section members each month. This does not extend to career notifications.