Section 0401

May 2015 (Volume 65 - Issue 5)

Our objective: To increase awareness, interest, and involvement in Section activities and
quality-related subjects.  Visit our web site at

1 - Next Event

7 - Voice Of The Customer 

13 - ASQ News 

2 - Ad / Publicité

8- 2015 Planned Events

14 - Section Education Program 


9 - Welcome to our New Members

15 - Executive Committee Meetings & Officers

4 - The Editor's Corner

10 - Site Members 16 - Recertification

5 - A Word from Your Section Chair

11 - The Interview Corner

17 - Unemployed Member Dues

6 - Had You Come to the Last Event

12 - Other ASQ Events

18 - Feedback/Advertising Rates

1. Next Event


Wednesday, May 27, 2015


6:00 PM


Sheraton Montreal Airport Hotel

     555 McMillan Avenue
Dorval, Quebec
H9P 1B7

Quality Night
Pecha Kucha Presentations

Please join us on May 27th, 2015 for our 2nd annual Pecha Kucha Night. Experience 4 presentations all delivered in the Japanese presentation style of Pecha Kucha.

This will be co-sponsored event by the ASQ Montreal Section and BSI Canada.

2. Ad / Publicité

Pecha Kucha, the Japanese term for the sound of conversation (“chit chat”), began in Tokyo back in 2003. Conceived by Astrid Klein and Mark Dytham, their original goal was to create a space where designers could share their ideas/passions with others. However, knowing how dangerous it is to give a designer a microphone, they decided to put some checks in place.

In order to keep speakers from droning on and on, a Pecha Kucha presentation has 2 key stipulations:

1) The presentation must contain only 20 slides.
2) Each slide is on display for 20 seconds each.

Because of this constraint every Pecha Kucha presentation, regardless of speaker or topic, is exactly 6 minutes and 40 seconds in length.

Given this presentation style, we are able to accord time to 4 speakers on this evening, each delivering short, concise and (hopefully) entertaining presentations on 4 different Quality related subjects. Each presentation will be immediately followed by a Q&A session, in order for audience members to engage in a dialog regarding the topic presented.

As noted above, this month's event will be co-sponsored by BSI Canada.


    Eric Hosking (Pratt & Whitney Canada)


: Problem solving and the interaction of various problem solving and problem management tools including the considerations of efficient versus inefficient methods.

BIO: Eric Hosking is a 36-year veteran of the Aerospace industry, having worked at United Technologies subsidiary Pratt and Whitney Canada for 20 years in many Engineering disciplines, 5 years in Operations and Engineering Module Center management, and 11 years in Quality. He is currently PWC’s Senior Fellow - Quality. He has taken a leadership role in UTC’s response to emerging legislation affecting counterfeit and fraud avoidance in government contracting. This follows from more than 5 years of managing counterfeit and fraud cases in PWC’s supply chain.

Eric is also active in the International Aerospace Quality Group which operates under the umbrella of the SAE. He has contributed to the IAQG Supply Chain Management Handbook in the areas of sub-tier management, APQP implementation and Counterfeit avoidance. He is also active on the SAE G21 Counterfeit Material Committee.

Eric graduated from the University of Toronto with a Bachelors in Mechanical Engineering and from McGill University with an MBA. He has been a Transport Canada all-engine design approval appointee and a licensed pilot. He is a Shainin Red X Journeyman and an ASQ CQA, CQE and CSSBB.

     Dr. David Tozer (ASQ CQE and SSBB)


: Having an inspector who detects most defectives, but has a small chance of saying something is defective when it is not, sounds good. If the actual portion defective is small, we may not be getting the true picture. Learn the how to assess the effectiveness of the inspection process when quality is good. What happens is the number of non-defectives that are said to be defective is quite high and tends to swamp the count of the truly defective items. This is a practical way of using Bayes’ theorem. The standard formula can be a little baffling.

BIO: David Tozer earned a Ph. D. in physics at the University of Waterloo. He then worked in the quality field for many years in the pharmaceutical, defence, aerospace, medical, manufacturing, and software industries. In industry, Dr. Tozer successfully led teams of people to improve their organizations using the Six Sigma methodology. He is an ASQ Certified Quality Engineer and Certified Six Sigma Black Belt and teaches quality courses for the ASQ and a joint ASQ McGill University program. Dr. Tozer trained over four hundred people in various topics in the quality field.

  Anne-Marie Pizzitelli (BSI Canada)


: Whether your goal is to drive quality or continual improvement, grow your business, or maintain a competitive edge, marketing your company is important to fuel success. This presentation will focus on the key marketing strategies used by successful companies, small, medium or large, to successfully achieve corporate objectives and promote their value propositions.

BIO: Anne-Marie Pizzitelli has over 25 years of Marketing experience, the last seven years with BSI Canada. In her past, she has lead Marketing teams at Sears Optical, Knowledge First Financial, Coinamatic Canada Inc., and World Vision Canada. Anne-Marie oversees and manages the marketing and sales support team for the BSI Canada. In her role, she manages marketing & communications and makes sure that clients are aware of, and supplied with, all the most recent developments in the world of ISO standards, through webinars, whitepapers, events, case studies, and training.

   Jim Moran (The Learning Alliance)


: After 28 years of improving this Standard, TC 176 has gradually been upping the game for leadership. This version has 11 requirements that Top Management must demonstrate to show commitment to their Quality Management System. This presentation will address an overview of the key "new requirements" and show how leaders set the tone for success in all organizations. Participants will see how Leaders establish unity of purpose and direction and create conditions in which people are engaged and motivated to achieve their organization's goals.

BIO: Jim Moran has been a management educator since 1977. He has written articles for a number of business publications, radio shows and hosted the TV talk show “How’s Business?”.

Jim has developed, designed and delivered training courses for Fortune 500 companies, the Federal government and Provincial governments. Since 1992, he has implemented more than 25 ISO Management Systems for ISO 9001, ISO 14001, ISO 17025 and integrated systems that include more than 1 set of requirements. His training courses have included additional Standards ISO 15189 (Medical Labs) and OHSAS 18001 (Health and Safety). He has been working with BSI since 2004 developing and delivering courses.

His website includes a link to his 'One Page Quality Manual' model.


ASQ Members ($40)
Non-Members ($50)

NOTE: For students wanting to get to the Sheraton Hotel, you can easily take the STM Express City Bus 747 which will drop you off at the Pierre Elliott Trudeau airport.  After which, you may take the Sheraton's free shuttle to get to the hotel.  Click HERE for more details.
After the meeting, an ASQ member will often be available to drop off a student at a nearby bus or metro station.

Bring your business cards and be ready to network.

To register for any event or for more information on events please contact:
Dr. David Tozer

3. Golf Tournament

By Chantale Simard, ASQ Senior Member, CMQ/OE, Section Secretary

This year, it is the 26th edition of the ASQ 401-404 Golf Tournament. You should not miss it! This will take place at the Base-de-Roc golf course in Joliette, Friday, July 3, 2015.

Once again, there will be special entertainment during the evening. This time, a workshop will be animated by Jean-Marc Legentil, Management Consulting Consultant and Contractor, Bell Nordic Conseil and Josée-Anne Bergeron, Directrice Conseil, Bell Nordic.

The subject will focus on the M O O Z. It is an experiential activity to help teams evolve towards a goal. Riddles to solve, sharing opinions, and reflecting on our attitudes and behaviors when solving problems will be explored. Fun guaranteed!

Invite one of your friends to participate in this annual event. The cost is $100, including golf and dinner, or $50 for dinner only. Complete the registration form. For sponsorships, contact persons are listed on this form.

An enjoyable time for everyone and a lot of participants! Ovide, Denise, Marie-Ange and I are looking forward to welcoming you!

4. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor

Another month, another thousand words.


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

5. A Word from your Section Chair

By Francois Pageau, Section Chair

Since all work happens through processes, and all processes exhibit some form of variation and waste, quality is relevant to virtually all domains. Suffice to open the latest issue of your Quality Progress magazine, and you will see the variety of quality applications across all kinds of organizations.

As quality practitioner, I am always curious to see how the quality tools that I used in my industry are also used in organizations different than mine. Many of such examples concern the seven basic quality tools. This is not surprising because, as Kaoru Ishikawa said, “from my past experience as much as ninety-five percent of all problems within a company can be solved by means of these tools”. Such polyvalence does not mean that there is no room for adaptation and creativity. Indeed, depending on the specifics of the field under study, some tailoring might be necessary.

An example that comes to mind is the control chart. Applications of this “tool” in discrete manufacturing, chemical processes, automated 100% inspection, health care, and banking will differ greatly in form, yet the intent is the same: determine if the process is in control. The modifications that allow the control chart to perform its function have to do with the mathematical model underlying the diagram. The point is that exporting a proven tool/method to a new field of application often requires a level of knowledge beyond the simple use of the tool.

A good way to broaden our quality perspective is to keep abreast with the current literature in quality, and of course, attend quality conferences such as your Section monthly event advertised in this newsletter.

Give me your feedback by e-mail

6. Had You Come to the Last Event

By Eric Stern, ASQ Senior Member, CQA, Publicity co-chair

Had you come . . . ISO 9001-2015

Jim Moran updated us on the future ISO 9001:2015. Members of the audience who constantly use the standard and are fluent in its numeration benefited most. The most heated discussion erupted around the new concept that extensive documentation is no longer mandatory and that training will provide the knowledge required to produce quality.

I think critical procedures and those which can affect quality or cost due to variability need documentation. ISO 9001 may not consider it essential, but organizations would be foolish not to set up and manage critical documentation. Training alone cannot replace that in my opinion. In fact, as Raymond Dyer mentioned, standards for materials but also for testing are essential to reproducibility. The counterargument is that thick tomes of documents often never leave the bookshelves. I suppose that risk-averse organizations will copiously document.

The controls imposed by the future ISO 9001 seem to move more and more into the realm of business management and, at least from the observation of its structure, is less focused on the details of the quality of the product or service delivered. Regarding risk management that will have a more important role David Tozer proposed a systematic structure based on the Ishikawa analysis of problems, looking at people, equipment, methods and materials.

After the presentation, it occurred to me that the new structure provides other important considerations in addition to operations: leadership, planning, support, evaluation and improvement, as is visible in the main clauses of the standard.

I tried to take notes of the most salient points of the presentation. Here are some pointers I hope I correctly managed to pick up, sometimes related to new wording:

-Put manuals on web pages;
-Flowchart processes;
-More data used to run management;
-Audit by interviewing and find coherence;
-Train focusing on activities, use images that provide faster learning (personally I suspect that it depends a lot on the quality of those images, so I am curious how their contribution to learning can be measured);
-Evidence based decision making;
-Maintain and retain documented information;
-Retain records;
-Release of the standard expected in September is dependent on the efficient handling of the appropriate translations;
-The engagement of people is important;
-Now you can self-declare;
-Avoid being registered with non-accredited registrars;
-In 4.2 “needs and expectations” are replaced with “requirements”;
-5. has 11 ways to demonstrate leadership – many managers think that ensuring resources is the most important;
-5.5.1 puts responsibility on all, instead of the “management representative”;
-Unity of purpose, quality objectives;
-Regulatory and health requirements are mandatory;
-Audit whether procedures help and how effective are they, but they could also be mandated by regulations;
-Write policies that help making decisions;
-6 planning, 6.1 risks and opportunities, 6.3 planning changes;
-Biggest risk is not satisfying requirements;
-Attention to communication – check that understanding matches the desired outcome;
-FMEA, likelihood, impact;
-ISO 31000;
-Change: who, what, size of change, effect on work flow, responsibilities, training, target of change, measurements;
-6.2.2 personnel;
-Those who like their current system can keep it;
-New: engagement: audit trends;
-8.5.6 control of changes: triangle of competence, instructions – documented information;
-No change in product and process measurements;
-10. Improvement, but …corrective action is missing.

If you need the standard, you still need to study it.


Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC, expressing his own opinions (

For networking with local quality professionals explore these groups:

7. Voice Of The Customer

By By Eric Hosking, Senior Fellow of Quality at PWC. BApSc in Mech Eng, MBA, CQE, CSSBB and CQA

The final tweaks to the survey have been made and approved. The job of printing, stuffing, stamping and mailing the envelopes is starting and members should receive it before the end of May.

We would appreciate your cooperation and feedback. It takes about 5 minutes to fill the returned addressed and stamped post card. It can then be returned whenever you get to a mailbox. Note that members who put their member number on the card will be eligible for a draw for a $50 Amazon gift card.

Thanks in advance.

8. 2015 Planned Events

By David Tozer, ASQ CQE and SSBB, Education and Audit Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel.   Watch the Newsletter and our web site for further details.



July 2015 **Golf Tournament**
September 2015 Operational Excellence in the Intelligent City
October 2015 Plant Visit
November 2015 AS9100
January 2015 TBD
February 2016 TBD
March 2016 TBD
March 2016 TBD
May 2016 TBD

9. Welcome to our New Members

APRIL 2015
Serge Chartier
Martin Fairbank
Wesley Fitch
Alan Paul Garcia
Saleh Ghavidast
Xin Lu
Nadia Luzi
Souheil Osseiran
Yixuan Wang

10. Site Members

ASQ Montreal Section thanks our Site Members:

QMI - SAI Global

11. The Interview Corner

By Kostya Polinkevych, Ph.D, CSQE, ASQ Senior Member

IT Project: What It Takes to be a Success

According to the statistics for the last decade, around 30% of IT projects fail every year [1], [2], [3]. Almost 30% of projects are reported as successful and approximately 40% face significant challenges and are not completed on time. Researchers identify various causes that lead to a project failure. The most significant of them are:

1. Low quality requirements (ambiguous, incomplete, contradictory etc.)
2. Personnel involved in a project completion (lack of skills, conflicts, turnover, etc.)
3. Unrealistic schedules
4. Poor planning based on incomplete data collected before project starts
5. Inadequately evaluated and poorly managed risks

Today, Information Technology is a multi-billion dollar industry which involves hundreds of thousands of companies and businesses and billions of users. The area of its implementation is expanding dramatically; more and more devices become program controlled; they have processors, data storage and input-output devices. Even the simplest mobile devices became full-size computers and have millions of lines of programming code.

In spite of this expansion and growing complexity, problems of Software Development create more and more challenges for development teams; risks and costs of failures are growing.

Robert N. Charette collected interesting data on the cost of software failure experienced by the world's largest corporations [4]. Please note, that even if the project was delivered on time, it did not mean it was a success; the quality could be not good enough and defects cause huge losses. Significant losses were experienced by the U.S. Federal Aviation Administration, which spent $2.6 billion trying to upgrade its air-traffic-control system, only to cancel the project in 1994. Software defect cost UK Inland Revenue 3.5 billion USD in overpayments in 2004-2005.

Those unfortunate events happened almost 10 years ago and since then, the challenges became even more severe as we needed to develop new types of software based systems. Consequently, new risks and challenges appear. Mr. Charette noted that “The biggest tragedy is that software failure is for the most part predictable and avoidable. Unfortunately, most organizations don't see preventing failure as an urgent matter, even though that view risks harming the organization and maybe even destroying it. Understanding why this attitude persists is not just an academic exercise; it has tremendous implications for business and society.” [4]

Today we have an opportunity to discuss some of those challenges with a highly experienced Software Quality Engineering specialist Galyna Onopchuk, who possesses a Ph.D. in Mathematics and Computer Science.

Kostya: Our readers would like to know more about you and your work experience. Could you please tell us about yourself?

Galyna: I have been in the IT business for more than 20 years. I graduated with a Master of Science degree in Applied Mathematics and Computer Science. As a young researcher, I was working in areas of Mathematical Modeling and Complex System simulation. I earned my Ph.D. degree in Mathematics and Computer Science in 1999.

Since then, I have been working in Information Technology with the focus on Software Quality Engineering. My math education and analytical mindset helped me to develop problem solving skills, the ability to see a project as a whole, and to identify steps needed to achieve success. During my career, I had an opportunity to work in different fields such as Warehousing Management, Transportation, Pharmaceutical and Laboratory Information Management Systems (LIMS), as well as Complex Customer Data Processing and Analysis.

Kostya: I would like to talk to you about problems in Software Development and what are the obstacles which do not allow successful completion of projects. We are not talking about reasons of inaccurate planning or any objective risks that may appear on the way to completion.

Galyna: It would be my pleasure to share my experience with the readers.

Kostya: What were the greatest challenges in Software development you personally observed? I would like to hear about some challenges that are not commonly discussed, if those still exist. Or at least some aspects that are not yet uncovered sufficiently.

Galyna: Every Software System has its purpose; therefore there must be a valid solution found to the initial task. What I observe very often is that the preliminary analysis is not done well enough. The task has to be clearly formulated, most (if not all) conditions must be identified and considered, and all data has to be collected and analyzed. Very often the analysis phase is insufficient and the discovery session is cut short. In my opinion it is not the best way to save time. Once you identify the problem, you should think thoroughly about the solution and build the team around it with the adequate set of skills for solution implementation. Subject Matter Experts, Business Analysts, experienced Quality Engineers and Software developers are needed to be involved early on in the project. Saving money on the skilled and experienced resources often leads to the project delays, as selected resources require training and knowledge transfer in order to complete the task. Properly selected team and clear communications is a key to success. For example, building a Simulation System of a blood flow in the human body to calculate regimes of decompression of an aquanaut would not only require SME in physiology and mathematics, but also a Quality Engineer who would be able to understand the solution and provide an adequate validation of the model.

Kostya: Can you give me an example of failures that happened due to mistakes made on the team selection?

Galyna: Well, I wouldn’t narrow down the failure of a project to the flaws in a team selection process only. Other factors must have been contributed to it as well. However, it is important to have a knowledgeable and experienced group of people who can contribute to the project.

For example: a pharmaceutical company is hiring a contractor to create a computer system that controls preparation of compounds for clinical trials. The software program seems to be working and company proceeds with clinical trials. The only thing is that the initial task was not studied well, and some risks were not identified. As a result, some time later it is found that highly skilled programmer used wrong units of measurements for the control program.

There was no Subject Matter Expert helping him because either the solution was considered very transparent or there were no specialists with the required area of expertise. In the end, the desired result is not achieved and not only does the company lose multi-millions, but also time and resources; results of clinical trials became invalid. As you know, pharmaceutical companies do not have much time to sell their drugs before generic products are released. Time lost on Drug Development is extremely costly.

Another example: a company wants to attract new clients by implementing “optimal” traffic control or ticket reservation system. The solution is built around a sub-system that creates and orders entries to that “optimal” schedule of flights available. Money is invested, time is spent, the software is almost ready for release, but it turns out that the schedule is not “optimal” because there were no experts on Theory of Optimization involved in the requirements gathering phase. If this deficiency is found by Quality Engineer, then the project might be canceled before it goes to Production; otherwise, the cost of rolling-back the defective solution would be disastrous in terms of revenue loss.

That is why certifications provided by ASQ are so important for Software Development. I am planning to take the one on Software Quality Engineer myself.

Kostya: What are other problems or challenges you would like to bring up?

Galyna: I think it would be a Project Management process, despite the fact that this area is widely discussed. Roles have to be very clearly identified and responsibilities set; each team member must be accountable for his task. It is extremely important for all teams, especially for those which rely on outsourcing. Clear process, defined responsibilities, accountability as well as clear communication are a must.

Kostya: What factors do you consider as crucial for the quality of product?

Galyna: I would say that all factors are important; however I often observe significant gaps in processes especially regarding adequate analysis of what the project is about. The purpose and all elements have to be thoroughly analyzed in order to find the right solution. The chance of “tempting change” [1] in this case is much weaker because the proposed solution is built on comprehensive analysis and is close to the optimal one (if it exists!). Once the data is collected and analysis is performed, the process is implemented, right personnel are assigned, timelines defined and risks evaluated, then we have good chances to succeed. Our goals most likely will be achieved. Quality of the product starts with quality of the process; let us say that quality starts from the very beginning of the project. If the subject is not well analyzed, the proper solution is not found and requirements are not well formulated, there will be endless defect fixes, numerous changes of requirements and, in the end, multiple challenges will appear. Sometimes analysis may consume significant amount of project’s time, but, if it is done right and we know what we want to achieve, the project will go most likely smoothly and challenges would be overcome within the timeline as planned.

Kostya: Are you saying that the focus on finding a quick solution instead of right solution is a great cause of many setbacks?

Galyna: Well sometimes, a search for a quick solution is justified, but, if it is done on a new product development and violates the process, it really is not. Quick solution is not always the right solution. Necessary activities are skipped, avoided or not properly executed. When new defects are discovered, they are fixed too quickly again. It injects more and more new defects into the product. I even observed the “avalanche” of defects and continuous loss of quality. On top of it, lately more and more development projects are done globally and with participation of third party teams, communications and discussions on projects are not always clear and concise. Projects which were going well start feeling the deficit of skilled specialists because they were taken to help with urgent issues on the failing one, quality is going down again, Quality Standards are violated, customer is not satisfied, the revenue drops.

Kostya: What can you say about Quality Culture you observed in Software Development?

Galyna: It is a big topic and we can discuss it for hours. Briefly, I think that Software Development is one of the most challenging areas in terms of lack of Quality Culture and the need for improvement. There are a lot of tools and methodologies developed, standards etc., but it is not being implemented as we would like it to be. The role of Quality is really underestimated in Software Development. Unfortunately, sometimes people do not realize that Quality cannot be “injected” into the product, we need to build the product the right way.

Kostya: Did you see successful projects which resulted in high quality Software Product?

Galyna: Yes of course, there are companies with well established adequate processes and deliver high quality products. Some of them use a very interesting approach. They performed thorough initial analysis of their clients business needs, brought on board consultants they needed, created efficient process, involved Quality Engineers early in the process, used adequate methodologies, and built the high quality product in the end. They developed a core product and used it globally with no changes or enhancements. It became possible because they thought over the initial problem very well, had clear vision of what they want to achieve, and had their well-defined strategic and tactical goals. They provide clients with a good configuration mechanism or interface which is very sufficient; there is no need to change the code. The strategy they chose paid off.

Kostya: It is certainly an interesting approach; it should be used more often – to make products which would not need changing programming code where it is possible. This way defect injection would be minimized.

Galyna: Yes, but again, in order to achieve this, a good business strategy and comprehensive analysis are needed. All necessary enhancements should be put in queue and reviewed in terms of efforts, benefits, financial effects, and risks and decided if they were needed at all. Again, enhancements might be made to the configuration tool; a new release may be created.

Kostya: What are your plans for the future?

Galyna: Well, in the nearest future I am thinking about taking an exam on CSQE certification with ASQ.

Kostya: Thank you for your time and expertise you shared with us.


Galyna Onopchuk is a highly experienced Software Quality engineer with a vast background in various areas of mathematics such as Differential Equations, Numerical Calculations, Optimal Control, Theory of Algorithms, Algebra, Functional Analysis and Mathematical Modeling. She was working for many years in development of complex computer-based systems. She was constantly involved in design of mathematical models as well as in software program development. Quality was constantly her main concern because of criticality of solutions she was working on. Galyna possesses a lot of academic and practical knowledge in Software Quality and is constantly applying her great analytical skills to make her projects successful; her expertise and contribution is greatly appreciated by her colleagues as well as numerous users of software products she contributed to.



12. Other ASQ Events

ASQ Montreal Francophone Section 404 (Thursday, May 28, 2015)

Our Montreal Francophone section is organizing a networking event for the month of May.  The event will take place at Restaurant Bar Lounge Essence, 2001 University Street in Montreal. More information available HERE.  To register for the event, click HERE.

13. ASQ News

Conference Promotional Templates Now Available
ASQ has created Microsoft Word conference promotional templates to make promoting your member unit conference easier, while delivering a sleek ASQ-branded design. The templates are easily customizable to accommodate your conference details. The templates come in both the standard mailer size of 4x6 inches and in a poster size, and they include a built-in bleed for professional printing.
Click here to access the templates . . .

ASQ™ TV: Service Quality
Whether you work in manufacturing, government, education, healthcare, or (of course) the service sector, you are called on to deliver services. The service could be to a customer, co-worker, patient, student, or constituent. This episode of ASQ™ TV explores ways to deliver excellent service. It also takes a walk into surprising service quality, on the Lighter Side.
Click here to watch . . .

ASQ Double Bucks
SPRING INTO ACTION! During the month of May, refer a friend to ASQ and receive double ASQ Bucks! Use your $10 ASQ Bucks on any product, conference registration, or upcoming dues! Start referring today.
Click here to learn more . . .

Call for Proposals: ASQ International Conference on Quality Standards
Standards support customer satisfaction and experience through the requirements they lay out and through the guidance they provide in management systems. Learn from others at ASQ’s International Conference on Quality Standards, held November 9 – 10, 2015 in Indianapolis, IN, about the business case for standards certification. Discover the value that businesses, government, the environment, and society at large can all gain from standards adoption and implementation. Auditors, quality managers, quality engineers, supervisors, and quality assurance specialists are all encouraged to submit proposals for consideration.
Conference website . . .
Click here to submit a proposal . . .

14. ASQ Montreal Section Education Program 2014-2015

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.

Contact Dr. David Tozer, Ph. D. (514) 694-2830,

15. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:

June 9, 2015

Consult the List of Your Executive for 2015 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

16. Recertification

Is Your Recertification Due?

Look at your wallet card to see when your present certification is due to expire. If it says December 31, 2014 you are in time. Get your journal, with supporting objective evidence (you should know what that is), to me before the end of June 2015 or it will lapse completely and you will no longer be certified. If it says that you are due in June 2015 then you have until the end of 2015 to submit your journal or it will lapse. If your certification lapsed before December 2014 you should contact ASQ by phone 1-800-248-0946 and explain your situation to them because you are no longer certified.

Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps, (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Your name is on it and no one else’s. It is portable and you can bring the recognition to your next company. Remember how hard you had to study for it? If you let it lapse you must rewrite the exam. Do you know where you will be employed in a year or so? Well congratulations if you do because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost at $59 USD to renew one certification is much less than it would to rewrite. If you are unemployed then contact ASQ directly at 1-800-248-1946. Ask for “Recertification” then explain your unemployment situation to them. You may be able to have your due date extended. But at $59.00 that is not really that much if it will help land your next job?

If you are a member of Section 0401, Montreal then contact me (Norman) at to find out where to send your journal. If you are NOT a member of section 401 then contact ASQ directly at 1-800-248-1946.

Please DO NOT SEND your journal to me by email. Use Canada Post.

17. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

18. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
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Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
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