Section 0401

June 2015 (Volume 65 - Issue 6)

Our objective: To increase awareness, interest, and involvement in Section activities and quality-related subjects. 

Visit our web site at

1 - Next Event

7 - Voice Of The Customer 

13 - ASQ News 

2 - Ad / Publicité

8- 2015 Planned Events

14 - Section Education Program 


9 - Welcome to our New Members

15 - Executive Committee Meetings & Officers

4 - The Editor's Corner

10 - Site Members 16 - Recertification

5 - A Word from Your Section Chair

11 - The Interview Corner

17 - Unemployed Member Dues

6 - Had You Come to the Last Event

12 - Other ASQ Events

18 - Feedback/Advertising Rates

1. Next Event


Date: Friday, July 3, 2015
Time: Day and Evening
Place: Base de Roc

2870, Base de Roc
Joliette, Quebec
J6E 3Z1

The ASQ Quebec sections, Montreal 401 and Montréal francophone 404, invite you to its yearly golf tournament on Friday, July 3, 2015.

Do not wait: register yourself alone or with one or two colleagues/friends, and be paired up with other quality professionals or create your own foursome.

2. Ad / Publicité

This year, it is the 26th edition of the ASQ 401-404 Golf Tournament. You should not miss it!

Once again, there will be special entertainment during the evening. This time, a workshop will be animated by Jean-Marc Legentil, Management Consulting Consultant and Contractor, Bell Nordic Conseil and Josée-Anne Bergeron, Directrice Conseil, Bell Nordic.

The subject will focus on the M O O Z. It is an experiential activity to help teams evolve towards a goal. Riddles to solve, sharing opinions, and reflecting on our attitudes and behaviors when solving problems will be explored. Fun guaranteed!

Invite one of your friends to participate in this annual event. The cost is $100, including golf and dinner, or $50 for dinner only. Complete the registration form. For sponsorships, contact persons are listed on this form.

An enjoyable time for everyone and a lot of participants! Ovide, Denise, Marie-Ange and I are looking forward to welcoming you!

4. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor

A quick word to wish everyone reading this a very good and enjoyable summer. Enjoy the warm weather, as here in Montreal it can disappear quite quickly. Try and make everything you do this summer of the highest quality possible.

As well, thank you for reading this Newsletter.  I truly enjoy putting it together 9 out of 12 months of the year.

See you in September!


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

5. A Word from your Section Chair

By Francois Pageau, Section Chair

I was lucky enough to be offered excellent tickets to attend the Grand Prix du Canada 2015 at the Circuit Gilles-Villeneuve. It was a great race and to double the luck, the weather was just perfect. Being seated facing the hairpin (“L’épingle”) has the advantage that the cars must slow down to about 56 km/h, so you see both the deceleration and acceleration. This is a very limited segment of the track and many seconds can elapsed before you see the next car coming. Enough time to think about quality and the upcoming “Word from the Section Chair”… And the following quote came to my mind:

"If everything seems under control, you're just not going fast enough." - Mario Andretti (retired F1 racer and world champion).

I saw some daring passing moves during the F1 race. It was obvious that the driver initiating the pass was taking significant risks, the payoff being a better position in the race if successful. Taking the car to greater speed while negotiating a difficult race track segment requires sacrificing some degree of control.

Taking a process (manufacturing or transactional) to the next level often requires going beyond control. Quality science has become so broad today. It encompasses quality assurance, quality control, quality management, continuous improvement, and innovation, to name a few. At some point, to satisfy the customer better than our competitor, the process has to be improved or even redesigned. To be successful at breakthrough process improvement or innovation, an organization must take risks. Even when the risk can be precisely quantified mathematically, different people within the same organization have different tolerance levels to the same risk figure. To insist on zero risk, or, on the opposite, always go for the riskiest path is not conducive to quality progress. Striking the right balance between risk taking and risk aversion is rarely easy. Part of it probably has more to do with art than science. As quality practitioners, we should welcome the opportunity to take risk in our job and cultivate this balancing act. What that means, in my situation for example, even if I have a good mastery of the methods available to control a given process, I should not be afraid to say that the capability level would not be achievable whatever the control method applied and recommend a process redesign. Design and redesign have more uncertainty attached than control, and are inherently more risky.

In quality, failure due to underestimated risk means losing a battle, but rarely the war. For the F1 driver, it might well mean losing his last battle. Fortunately, this edition of the Grand Prix du Canada did not result in any major incidents. It was a great race and thanks to the one who gave me the tickets!

Give me your feedback by e-mail

6. Had You Come to the Last Event

By Eric Stern, ASQ Senior Member, CQA, Publicity co-chair

Had you come . . . PECHA KUCHA

It was my third participation in a Pecha Kucha demonstration. Let me start with my conclusions.

Pecha Kucha is a great tool for learning to produce coherent, condensed and creative presentations. They can be great teasers, introductions to new subjects, discussions of very precise narrow subjects. Their rigid structure of 20 slides shown each for 20 seconds prevents them for being used for thorough detailed discussion of complex difficult subjects. Somebody commented that it is easy to lose attention during lengthy presentations. True, but some subjects need to cover enough details. I suspect that in those cases, it may be possible to split those concepts into simpler short segment; as they say “if you need to, eat the elephant in small slices”.

Eric Hosking presented his view of an optimal tool for “Problem Solving”. 36 tools for solving problems are in the inventory of his company, UTC. Often the first responses to problems are traditionally less than optimal. The advantage of the Shainin Red X method that he prefers is that it arrives faster at solutions. It starts from the outcome and converges to the root cause by focusing on the main driver of the variation. It uses models that show how the system behaves and uses measurements that are useful for the diagnostic. It looks for the difference between the worst of the worst and the best of the best. It relies on the understanding of the process. In the background it verifies the quality of the data, it checks whether intermediate measurements are required, it relies on trained practitioners, prefers to start looking at the system. It focuses on current production and it relies on management support, ends up validating the solution on the production line no matter how disruptive, and completes the process using the 5 whys and Cause and Effect Analysis. For the well hidden problems that have been around a long time, the recommendation is to use the best trained people in the business, most likely outsiders.

Anne-Marie Pizzitelli from BSI Canada presented “How to Market Your Business”. She defined marketing as activities that work to make the business successful. The numerous types of activities and specific tools at the disposal of marketing professionals are impressive. The condensed presentation made it clear how important marketing is for a business and how in a competitive world success depends on the effective usage of these tools. It became clear that organizations that effectively use the multitude of available traditional and high-tech tools have a distinct advantage. I also noticed the very large amount of information that can be condensed by showing the images of logos of software and applications. For individuals and small organizations Anna-Marie stressed the value of Linkedin, e-mail marketing, building of an email list using a form on the web site and Google analytics for lead generation. She also mentioned customer testimonials, free white papers, sector market research, industry list brokers, AdWords and even telemarketing to get to the right person.

In the context of the requirement for leadership in the future ISO 9001:2015, Jim Moran stressed the “working in the system” distinction from the management role of “working on the system”, the focus on behaviour more than on processes. He illustrated with optimistic looking faces and historical examples the importance of inspiration, focus, persistence, attention to behaviour, system management, unity of purpose and direction, supportive environment, communication of goals and objectives, shared values, fairness, trust, provision of resources and training, recognition of contributions, leading by example. I suppose that some of these parameters are not explicit in the new ISO standard because they cannot be directly evaluated despite their clear importance.

David Tozer presented “Risk Assessment for the Inspection Process”. A long time ago I was thoroughly familiar with the statistical annotation of conditional events. In this case the 20 second limitation on explaining and recording to my brain the significance of the terms prevented me from narrowly following the logic of the argument. François Pageau helped by summing up the conclusion that it is important to pay attention both to the alpha and the beta risks in order to correctly understand inspection results and to set up adequate inspection methods that conform to the accepted risk profile.

Overall, Pecha Kucha may not be the optimal tool for presenting the details of complex situations; those presentations become clearer with more steps to cover the details and more time for specific slides to give the audience a chance to interact and absorb the information.


Eric Stern, CQA, senior member, publicity co-chair, developmental coach and consultant at Expertech CMSC, expressing his own opinions (

For networking with local quality professionals explore these groups:

7. Voice Of The Customer

By By Eric Hosking, Senior Fellow of Quality at PWC. BApSc in Mech Eng, MBA, CQE, CSSBB and CQA

Our survey is underway and we ask that you take the time to fill out the survey card - no more than two minutes to do - and then return it to us. We will use your input to help set our agenda of conferences and activities over the next year or two.

8. 2015 Planned Events

By David Tozer, ASQ CQE and SSBB, Education and Audit Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel.   Watch the Newsletter and our web site for further details.



September 2015 Operational Excellence in the Intelligent City
October 2015 Plant Visit
November 2015 AS9100
January 2016 TBD
February 2016 TBD
March 2016 TBD
April 2016 TBD
May 2016 TBD
July 2016 **Golf Tournament**

9. Welcome to our New Members

MAY 2015
Manuel Campillo
David Flood
Amir Hossein Hejazi
Haitao Hu
Walter D. Ince
Rahim Laljee
Matthew Leger

10. Site Members

ASQ Montreal Section thanks our Site Members:

QMI - SAI Global

11. The Interview Corner

By Kostya Polinkevych, Ph.D, CSQE, ASQ Senior Member

We have no interview for you this month.  Please check back in September 2015!

12. Other ASQ Events

ASQ Ottawa Section 407 (Tuesday, June 30, 2015)

Don’t Let the ISO Bogeyman Scare You!

Arm yourself with knowledge about the DIS version of ISO 9001:2015. We’ll take a look at the new ‘Structured Layer’ format and relate it to ISO 14001 (EMS), and ISO 45001 (OHS). You’ll learn about the expanded requirements for Leadership, Risk Management and Change Management. You’ll leave with an understanding of the broad changes to ISO 9001:2008 and see how the ISO 9001:2015 requirements may (or may not) impact your current management system. We will demystify this new Standard to give you the confidence to move forward. Take advantage of this latest version of this organizational model and start improving your Management System now!

How to meet the requirements of ISO 9001:2015 with limited resources?
The new version of ISO 9001:2015 will have organizations wondering how they can make the transition with shrinking resources. This session will show you some tips to simplify the transition for your organization so the effort you put in pays dividends. We’ll look at a few ways to meet the new requirements by using what you have and assessing whether you may actually have processes in place right now that will meet the ‘new’ requirements. In this session, you’ll be able to ask questions about your own situation and what transition can do for you.

We’ll cover:
The ‘Structured Layer’ format
-how it will make the transition simpler
-how you can use your current QMS to meet some of the requirements
-benefits of the Annex SL format

The ‘Risk-based’ approach and Change Management
-how these requirements will benefit your organization
-what competencies should be considered
-training needs for this approach

Simplifying for Implementation
-build on what you have
-use this opportunity to streamline documentation and processes
-make the ‘bites’ match your resources – use the time line to your advantage

About your presenter
Jim Moran, MA Ed., President, The Learning Alliance Inc., has been a business educator since 1977. He has written articles for a number of business publications, radio shows and hosted the TV talk show “How’s Business?”.

Since 1992, Jim has worked with all 5 versions of ISO 9001 and implemented over 30 full ISO Management Systems for ISO 9001, ISO 14001, ISO 17025 and integrated systems that include more than one set of requirements. He delivers training courses for BSI and sits on ISO PC 280, a committee representing Canada in the development of a new ISO Standard for Management Consulting.

His Tips for Management Systems can be seen on

PLACE: Centurion Conference & Event Center, 170 Colonnade Road, Nepean, ON. K2E 7J5 (613-727-1044)
FOOD: Buffet Style Dinner 6:00 p.m. To 7:00 p.m. ($20.00 Cash only). Students who do not wish to take part in the dinner and networking may arrive at 6:45 for the 7:00 presentation - $5.00 at the door.
TIMES: Networking 5:30 p.m. to 6:00 p.m. Buffet Style Dinner 6:00 p.m. to 7:00 p.m. Presentation 7:00 p.m. to 9:00 p.m.

For full information and to register for the event, click HERE.

13. ASQ News

2015 Future of Quality Report: Quality Throughout
The "2015 ASQ Future of Quality Report" is a collection of essays from some of the leading minds in areas of import and interest to today's—and tomorrow's—quality practitioners. These essays offer insights into city planning, customer experience, education, government, healthcare, Internet security, manufacturing, and quality management. The "2015 Future of Quality Report" is assembled to be read in its entirety or as a reference guide, as you pick and choose your areas of interest.
Click here to read the report . . .

Team Excellence Award Winners Announced at World Conference
Argentina’s Movistar-Telefónica de Argentina “Weaving a Quality Network” team was awarded gold-level status at ASQ’s International Team Excellence Awards for increasing its organization’s quality and financial savings. ASQ announced the winner—along with other winners—at its World Conference on Quality and Improvement in Nashville, TN, USA. In its 30th year, 36 finalist teams from 12 countries competed for gold, silver, and bronze status. The ITEA Process is the only one of its kind that recognizes organizations worldwide for deploying team-based process improvement. The ITEA criteria provide a framework to enable teams to efficiently contribute to organizational improvement efforts.
Find the rest of the winners here . . .

Texas State University Student Awarded ASQ Healthcare Division Scholarship
The Healthcare Division of ASQ has awarded the $2,000 Nightingale Scholarship to Erin Van Landingham from Austin, TX, for demonstrating an outstanding commitment to pursuing quality improvement in the healthcare field. The scholarship was presented during ASQ’s 2015 World Conference on Quality and Improvement on Monday, May 4, in Nashville, TN, at the Healthcare Division’s 4th Annual Healthcare Speakers Reception. Van Landingham is currently studying for her master’s degree in dementia and aging studies at Texas State University. She also is employed as a Medicare home health and hospice research and policy specialist at the Texas Association for Home Care and Hospice.
Click here to learn more . . .

2015 ASQ Award Medalists
Did you miss the 2015 World Conference on Quality and Improvement? Want to know who won an ASQ award? Check out this video, which was played at the World Conference during the Annual Business Meeting and Opening Session, for a recap of all our medalists.
Click here to watch . . .

14. ASQ Montreal Section Education Program 2014-2015

By David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.

Contact Dr. David Tozer, Ph. D. (514) 694-2830,

15. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for :

September 9, 2015

Consult the List of Your Executive for 2015 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the Secretary) and section operating budget information (contact the Treasurer).

16. Recertification

Is Your Recertification Due?

Look at your wallet card to see when your present certification is due to expire. If it says December 31, 2014 you are in time. Get your journal, with supporting objective evidence (you should know what that is), to me before the end of June 2015 or it will lapse completely and you will no longer be certified. If it says that you are due in June 2015 then you have until the end of 2015 to submit your journal or it will lapse. If your certification lapsed before December 2014 you should contact ASQ by phone 1-800-248-0946 and explain your situation to them because you are no longer certified.

Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps, (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Your name is on it and no one else’s. It is portable and you can bring the recognition to your next company. Remember how hard you had to study for it? If you let it lapse you must rewrite the exam. Do you know where you will be employed in a year or so? Well congratulations if you do because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost at $59 USD to renew one certification is much less than it would to rewrite. If you are unemployed then contact ASQ directly at 1-800-248-1946. Ask for “Recertification” then explain your unemployment situation to them. You may be able to have your due date extended. But at $59.00 that is not really that much if it will help land your next job?

If you are a member of Section 0401, Montreal then contact me (Norman) at to find out where to send your journal. If you are NOT a member of section 401 then contact ASQ directly at 1-800-248-1946.

Please DO NOT SEND your journal to me by email. Use Canada Post.

17. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

18. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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Pass it on

We invite you to forward this Newsletter to friends and colleagues who may be interested.

The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
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