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 Section 0401

October 2015 (Volume 65 - Issue 8)

Our objective: To increase awareness, interest, and involvement in Section activities and quality-related subjects.  Visit our web site at

1 - Next Event

7- 2015 Planned Events 

13 - Section Education Program 

2 - Ad / Publicité

8 - Welcome to our New Members

14 - Executive Committee Meetings & Officers 

3 - The Editor's Corner

9 - Site Members

15 - Recertification

4 - A Word from Your Section Chair

10 - Proposed Slate Of Officers 16 - Unemployed Member Dues

5 - Had You Come to the Last Event

11 - Other ASQ Events

17 - Feedback/Advertising Rates

6 - Voice Of The Customer

12 - ASQ News

1. Next Event


Wednesday, October 28, 2015


6:00 PM


Sheraton Montreal Airport Hotel

     555 McMillan Avenue
Dorval, Quebec
H9P 1B7

ASQ Montreal Section 401 General Assembly
(18h00 to 18h30)

Agenda Items
1) Call to Order
2) Adoption of Agenda
3) Adoption of Previous Minutes
4) Chair Report
5) Treasurer's Report
6) Program Chair Report
7) Membership Chair Report
8) Election of Officers
9) Recognitions
10) Adjournment

The General Assembly will be followed by dinner (18h30 -19h15) and then this month's presentation:

Networking on

Ms. Eleonor Jasmin

ASQ Sections 401 and 404

Social Media Chair


Please join us on Wednesday, October 28th to hear our guest speaker present the topic of Networking on Twitter.

2. Ad / Publicité

This event will present the social networking tool Twitter. We will explore the different functions, from creating a profile to networking, and tips on optimizing your account to bring your organization forward.

@ASQMontreal was created on Twitter this year to provide visibility and increase outreach to its members. The goal is to inform our members, who are on social networks, about current events related to Quality in their area.

Eleonor Jasmin first joined ASQ Montreal in January 2015. She was introduced to the organization by her manager who encouraged her to attend the events in order to learn more about the Quality industry and network with the community. She then joined the Executive Committee (Leadership Team) this fall, and was nominated as the Social Media Chair for ASQ Montreal section 0401 and 0404.

Eleonor has a diverse career background where she created content and managed social media accounts in the different fields she worked in. This allowed her to have a better understanding and expertise of the social media platforms available in the market, such as Twitter. She currently works for Tema Solutions, a specialised firm that optimises business management through IT tools (ERP solutions and collaborative solutions like BPM and CMMS).


ASQ Members ($40)
Non-Members ($50)

NOTE: For students wanting to get to the Sheraton Hotel, you can easily take the STM Express City Bus 747 which will drop you off at the Pierre Elliott Trudeau airport.  After which, you may take the Sheraton's free shuttle to get to the hotel.  Click HERE for more details.
After the meeting, an ASQ member will often be available to drop off a student at a nearby bus or metro station.

Bring your business cards and be ready to network.

To register for any event or for more information on events please contact:
Mr. David Tozer

3. The Editor's Corner

By Michael Bournazian, Eng., Newsletter Editor

This month, another episode of “Relating Real Life Events to Quality Management”. Let’s venture into the world of the Canadian federal election campaign of 2015.

A common practice among candidates vying for political office is to call their constituents and ask for their support/vote. Nothing unusual there, this is exactly what Conservative candidate Valerie Assouline did over the summer in the riding of Pierrefonds-Roxboro where she is running. One of the people she tried calling was a woman named Kelly-Anne Drummond, and according to Assouline, she called Miss Drummond since her name was on a computerized list of constituents for the riding provided by Elections Canada.

Just one problem: Kelly-Anne Drummond was murdered by her boyfriend in 2004.

The person who answered the phone when Ms. Assouline called was Kelly-Anne’s father, and in his own words “almost dropped the phone” when she asked him for his daughter. Ms. Assouline said that she apologized immediately and removed Kelly-Anne’s name from her computerized list. Unfortunately at a later date, a volunteer who was using a paper list from Elections Canada (which still contained Kelly-Anne’s name and number) called the same number and asked for Kelly-Anne. And so again, Mr. Drummond had to go through the pain of saying that his daughter had been killed 11 years ago, and be left wondering why the same political party would call to speak to his deceased daughter not once, but twice.

In the ISO 9001:2008 standard (yes I know, the 2015 revision just came out, but I have yet to get my hands on a copy), Section 4.2.3 deals with control of documents, and is written the following:

"A documented procedure shall be established to define the controls needed

a) to approve documents for adequacy prior to issue,
b) to review and update as necessary and re-approve documents,
c) to ensure that changes and the current revision status of documents are identified,
d) to ensure that relevant versions of applicable documents are available at points of use,
e) to ensure that documents remain legible and readily identifiable,
f) to ensure that documents of external origin determined by the organization to be necessary for the planning and operation of the quality management system are identified and their distribution controlled, and
g) to prevent the unintended use of obsolete documents, and to apply suitable identification to them if they are retained for any purpose."

Here are a few ways that these requirements relate to this unfortunate story:

b) These electoral lists surely must be reviewed and updated, especially when people pass on and are no longer able to vote.  But the fact that this woman was still on the list 11 years after her passing does not speak well to the process of reviewing and updating documents.
d) When documents get updated on a computer, then the latest revision must be made available for all employees.  In this case, the volunteer was not provided with an updated paper copy.  How often have we seen this happen in our own workplaces, where an employee is using an outdated document at their workstation.
g) Obviously, there were no measures in place to prevent the unintended use of this obsolete electoral list. And in the end, the updated paper copies were likely provided after the damage had been.

As a final point, this story also touches on the topic of customer satisfaction.  The family of Kelly-Anne Drummond stated to the press that this incident has caused them to question their long-standing support for the Conservative Party.  Sounds like an unsatisfied customer to me, and we know what happens when the customer is not satisfied . . . they go (vote) elsewhere.


Any feedback?  Click on the link in the bottom right corner of this section and let me know.  Thanks.

4. A Word from your Section Chair

By Francois Pageau, Section Chair

“We consume about 74 gigabytes -- nine DVDs worth -- of data every day. It's amazing we're able to process and make sense of it all. So how do you think straight in the age of information overload?”

This is the opening paragraph that I read yesterday on CNN Health

In our work and in our daily life in general, we are bombarded with all kinds of information. While a sensible part of it is crucial to help us make the right decision, all the rest is just noise. The problem is that separating the essential from the useless requires us to process the whole amount of information. Fast. In the workplace, attending to multiple communication devices simultaneously while “participating” in a meeting certainly makes you look busy. What is less certain is the end result of such activities and its contribution to the organization success in the long run.

According to neuroscientist and psychologist Daniel Levitin, “the conscious mind can attend to about three things at once. Trying to juggle any more than that, and you're going to lose some brainpower." As quality professionals, we might wonder how and to what extent such suboptimal state of mind affects the quest for excellence in our interventions.

It’s rare that I advertise a book that I haven’t read yet, however the title definitely captured my interest:

The Organized Mind: Thinking Straight in the Age of Information Overload, by Daniel J. Levitin.

I am buying it today and maybe I will better understand why I feel so good when I type something like “I will only have limited email access” as part of my automatic reply when going away for a few days.

Give me your feedback by e-mail

5. Had You Come to the Last Event

By Eric Hosking, Senior Fellow of Quality at PWC, BApSc in Mech Eng, MBA, CQE, CSSBB
and CQA


On Wednesday September 30th, the section event took us to Alphacasting Inc. in Ville St. Laurent. Alphacasting Inc. is a foundry specialized in the 'Lost Wax' method of casting metals. They have capability that spans from steels to titanium and exotic aerospace alloys. They cast parts for a spectrum of industries including the medical devices industry and the local aerospace community.

William Wilson, from Section 401's executive committee hosted a tour of the plant. The tour was preceded by a light dinner which allow William to talk to the tour protocol.

The tour itself lasted about 2 hours. Two tour groups where taken through the lost wax process starting from the injection of wax into molds of the parts to be made, the welding of the wax articles into assemblies that include feeders and the pouring cup, the build-up of the ceramic shell, the removal of the wax (lost wax), the pouring of the alloy into the ceramic shell and the removal of the ceramic shell yielding the cast parts. Post casting operations were also part of the tour: cutting off the feeders and pour cup, removal of flashing, inspections and any post casting machining requested by customers.

Along the tour route we received a description of the interaction of quality controls with the process, that produces everything from high volume simple parts to some very complex geometries that are at the limit of casting technology. All in all the feedback from the attendees was overwhelmingly positive, speaking to the thoroughly professional manner in which the tour guides explained what is a very complex metal forming process.

6. Voice Of The Customer

By Eric Hosking, Senior Fellow of Quality at PWC, BApSc in Mech Eng, MBA, CQE, CSSBB and CQA

This summer's survey reached out to about one third of our membership. The response rate was 15% which is very typical of the rate for mail-in surveys. The section executive have reviewed responses and the findings will be used in our planning for 2016.

Responses to our questions can be summarized as follows:

1) Overall How Satisfied are you with your membership in ASQ Montreal Section 401?

Of those that expressed themselves on this question 72% said they were mostly satisfied.

2) What prevents you from coming (-)  or encourages you to come (+) to section events?

60% noted time constraints as the impediment to coming to events. Another 40% noted that the location was an impediment, and 20% were not satisfied with the subjects. Note that respondents were able to provide more than one answer so the total can be more than 100%.

3) As a section member, what do you want/need from section activities?

These are some of the comments we received:

Service/Government/Municipal Lean 6 Sigma

Regular news/CTA up dates - networking

Pharma related events

Visit of a manufacturing plat pharmaceutical

Professional development @ networking

Topics for professional development, quality tools, standards etc.

Networking, presentations, plant tours


To know more about the industries need in the field of Quality

Not sure - support maybe

To prioritize the activities for the young Q practitioners

Note that in 2015 we have held a plant tour, we have had many presentations touching on quality systems and tools including social media for professional development. The events we hold include a dinner that allows for networking. We will however be using these comments and the comments we gather from the feedback we get at our events to help us set up the events we will hold next year.

4) What has been done well / could we further improve on?

Comments focused on improving of the communication of events. Note that the executive has agreed to move the events to the last Wednesday of the month to give an extra week of time between the newsletter coming out and the event itself.

5) What topics/fields of interest would you like to see presented at Section events?

53% of respondents would like to see events that advance Professional Development.

53% would like to see more on Quality Systems.

6) Like to be more involved?

40% of respondents would like to be more directly involved in section activities. We extend an invitation to you to come to the general assembly at the end of October where you can discuss involvement with other members and the section executive.

7. 2015 Planned Events

By David Tozer, ASQ CQE and SSBB, Education and Audit Chair

Date, time, and location will be confirmed as we progress into the year.  Most events are planned for Wednesday evenings and are held at the Sheraton Montreal Airport Hotel.   Watch the Newsletter and our web site for further details.



November 2015 Introduction to AS9100-2016 Changes
January 2016 TBD
February 2016 TBD
March 2016 TBD
April 2016 TBD
May 2016 TBD
July 8, 2016 Golf Tournament
September, 2016 TBD

8. Welcome to our New Members

Kamran Balouchestani
Mohamed Bellila
Gabriel Belzile
Pooya Daie
Carlos A. Amezaga Flores
Daniel Gomes
Rached Hlioui
Ken Murdock
Hamid Reza Nabati Yazdi Zadeh
Jarrod Nichol
J. David Quiroz
Abbas Tavassoli

9. Site Members

ASQ Montreal Section thanks our Site Members:

QMI - SAI Global

10. Proposed Slate of Officers (January - December 2016)

BRaymond E. Dyer, ASQ Senior Member, CMQ/OE, & CQA, Nominating Committee Chair

In accordance with Sections 5.4 and 6.1 of the Section Operating Agreement, the Montreal Section 401 Nominating Committee comprising of I. Alli, N. Dickinson, D. Tozer, and R.E. Dyer (Nominating Committee Chair), proposes the following Slate of Officers for January 1, 2016 to December 31, 2016:

Chair: Francois Pageau
Vice-Chair: Robert Demers
Secretary: Chantale Simard
Treasurer: William (Bill) Wilson

To nominate a different slate of officers or obtain further information, please contact Raymond E. Dyer at  Alternate nominations for Section officer positions can be made by petition of at least 10 members of the Section. Please note that to hold a Section Officer role, one must be a member of the Section in good standing.

11. Other ASQ Events

ASQ Montreal Francophone Section 404 (Friday, October 16, 2015)

The next event for the Montreal Francophone section will be a full day Quality Symposium, with emphasis on the new revision of the ISO 9001:2015 standard. For more information available, click HERE.

12. ASQ News

ISO 9001:2015, 9000:2015 Now Available on ASQ Website
The updated versions of ISO 9001 and ISO 9000 are now available, culminating more than three years of revisions to the international standards that define the requirements for a quality management system. The updated standards are available through ASQ, which has provided operational support to the process for more than 30 years.
Click here for more information . . .

New Speaker Resources Page
Providing quality speakers is a critical element of putting together a successful dinner meeting, conference, or other member unit event. However, finding qualified speakers who can present on quality-related or leadership-related topics can be problematic. Understanding this challenge, ASQ is compiling resources for member unit leaders to utilize to find quality speakers or refer speakers who provided value at their meeting. The speaker database will continue to be updated as more speaker information forms are submitted. The speaker resources page is located in the Member Leader Community of Practice, under Key Tasks > Communications.
Click here to access the speaker resources page . . .

The New Rules of Risk
This episode of ASQ™ TV discusses an organization’s risk appetite and the concept of risk, one of the most talked about changes in the 2015 revision of the ISO 9001 standard, as well as how to audit in a virtual world.
Click here to watch . . .

TCC Election Results
Congratulations to Mark Moyer, Daniella Picciotti, and Allen Wong, who have been elected to the ASQ board of directors as national directors representing the Technical Communities Council (TCC) for the term January 1, 2016 – December 31, 2017.

13. ASQ Montreal Section Education Program 2016

By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.

Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Calendar and Registration Form

Questions? In house courses, etc.:

Dr. David Tozer:  (514) 694-2830,

14. Executive Committee Meetings & Officers

Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:

November 3, 2015

Consult the List of Your Executive for 2015 here

Note that all dates planned are subject to change.  Please call ahead to attend by contacting the Section Chair or the Section Secretary.

Note: Available on request for section members only are minutes of section executive meetings (contact the
Secretary) and section operating budget information (contact the Treasurer).

15. Recertification

Is Your Recertification Due?

Look at your wallet card to see when your present certification is due to expire. If it says December 31, 2014 you are in time. Get your journal, with supporting objective evidence (you should know what that is), to me before the end of June 2015 or it will lapse completely and you will no longer be certified. If it says that you are due in June 2015 then you have until the end of 2015 to submit your journal or it will lapse. If your certification lapsed before December 2014 you should contact ASQ by phone 1-800-248-0946 and explain your situation to them because you are no longer certified.

Maybe you’ve decided not to recertify because (a) you are unemployed, (b) no longer in the quality field or perhaps, (c ) your employer no longer will pay for it? Think about this, your certification belongs to you and no one else. Your name is on it and no one else’s. It is portable and you can bring the recognition to your next company. Remember how hard you had to study for it? If you let it lapse you must rewrite the exam. Do you know where you will be employed in a year or so? Well congratulations if you do because most of us don’t and it could come in handy then, it sure won’t hinder you to retain it. The cost at $59 USD to renew one certification is much less than it would to rewrite. If you are unemployed then contact ASQ directly at 1-800-248-1946. Ask for “Recertification” then explain your unemployment situation to them. You may be able to have your due date extended. But at $59.00 that is not really that much if it will help land your next job?

If you are a member of Section 0401, Montreal then contact me (Norman) at to find out where to send your journal. If you are NOT a member of section 401 then contact ASQ directly at 1-800-248-1946.

Please DO NOT SEND your journal by e-mail. Use Canada Post.

16. Unemployed Member Dues

Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.

Consecutive Years of Membership Dues Discount
1-4 50%
5 or more 100%

Eligibility Criteria

  • You must be a Full, Senior, or Fellow member.
  • Any years as a Forum, Associate, or enrolled student do not qualify.
  • You may submit this application only after being unemployed for at least 90 days.
  • You must be actively seeking employment.
  • Retired or self-employed members are not eligible. ASQ offers a similar benefit for retired members.


  • Your basic membership dues for the current membership year will be paid or partially paid by ASQ. Basic membership dues exclude
    additional Forums and Divisions, journals, and additional Sections (Seniors and Fellows—you keep your extra benefit of choice).
  • You may participate in the program for no more than two years in your membership lifetime. You must complete an application for the second
    year of participation.
  • After renewing your membership, please visit Careers in Quality to search for jobs, apply for positions online, and post your resume for employers to view.

NOTE: The following links require that you be logged into your account before you try to activate them.

Download the ASQ Unemployment Program Application PDF (105 KB)

NOTE: The information related to this benefit was correct at the time this Newsletter was issued.  But as the ASQ has the right to revise its benefits, please contact the ASQ for the latest information on this benefit.  It may be revised or discontinued at any time.

17. Feedback

Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.).  Do you want to contribute an article (English or French) or a good idea?  Contact us by e-mail.

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The ASQ Montreal Section 0401 Newsletter is prepared by and published for its members.
Section web site:
Newsletter Editor: Michael Bournazian, Eng.
The opinions expressed in the Newsletter are those of the authors, not those of ASQ. Articles may be reproduced if the source is stated
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